Canada Life Assurance Company

Underwriting Specialist, Bilingual

Job Locations CA-QC-Montreal | CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg | CA-QC-Quebec City | CA-QC-Trois-Rivières | CA-ON-Ottawa
Posted Date 6 days ago(5/11/2022 5:06 PM)
Job ID
Job Location 1 : Location
Canada Life Assurance Company
Job Category
Job Type
Full Time
Job Industry
Financial Services and Banking, Insurance
Career Level
Posted End Date

Job Description

We are Canada Life


Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.


You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.


Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 


Be your best at Canada Life.


We are looking for an Underwriting Specialist, Bilingual  


Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London. 


Role description 


The Bilingual Underwriting Specialist will be responsible for the ongoing professional development of our underwriting talent for Individual Life Insurance.  They will work closely with the Medical Board and the Performance Management team to develop individualized training plans aimed at providing the underwriters with the tools necessary to succeed and continue to grow in their role. They are the Underwriter’s resource for risk assessment expertise and assistance navigating our technology platform.


What you will do 

  • Provide underwriters with daily mentoring and case consultation; fostering a culture of collaboration, critical thinking and customer centricity
  • Develop a comprehensive training plan for each underwriter and continually assess their development needs
  • Co-sign cases above the underwriter’s signing authority limits, ensuring appropriate assessment of medical, non-medical and financial risks and adherence to our underwriting philosophies and guidelines.
  • Conduct regular team meetings to discuss underwriting issues and provide case clinics
  • Review and communicate the underwriter’s quality assurance reviews, providing constructive feedback and development opportunities
  • Promote a positive customer experience by developing and sustaining effective business relations with all key stakeholders (customers, distribution, leaders, etc.)
  • Provide the Assistant Manager with regular feedback for the underwriter’s performance management plans and responsible for completing the quality assessment portion of their annual review.
  • Provide technical expertise on escalated and complex cases
  • Provide business process and systems expertise in our New Business technology platform including AURA and OnBase
  • Collaborate with Reinsurers, Pricing, Marketing, Medical Department and Actuarial Marketing on complex cases in an effort to provide the best possible underwriting offers
  • Participate on projects for the purpose of further developing and improving underwriting expertise, customer experience and marketplace competitiveness
  • Provide coaching and training on location, as well as remotely through Microsoft Teams, Zoom or other platforms

What you will bring 


  • Demonstrated coaching skills and comfortable with difficult conversations
  • Superior risk assessment experience (7 + years) and solid expertise working in our New Business system.
  • Comfortable with change and able to actively sponsor and participate in change initiatives
  • Critical thinker
  • Bachelor’s degree in a relevant field
  • FLMI and FALU designations an asset
  • Excellent communication skills, both written and verbal in English AND French; comfortable making presentations
  • Effective communicator amongst varied audiences and in challenging circumstances
  • Decision maker with superb negotiation skills
  • Ability to work with changing priorities and multi-task; able to prioritize effectively
  • Able to deal with escalated complaint situations
  • Foster collaborative relationships across functions in the business using credible and trusted advice
  • Expertise in underwriting CI an asset
  • Possess a continuous improvement orientation, encouraging new approaches and challenging the status quo

Be your best at Canada Life- Apply today 


We are one of Canada's top 100 employers!

ct2022-english (2)


Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 


We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 



Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted 



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