Bilingual Tele-Underwriter, Customer Service Representative

Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg | CA-QC-Montreal
Posted Date 1 week ago(11/22/2022 12:00 PM)
Job ID
Job Location 1 : Location
Canada Life Assurance Company
Job Category
Job Type
Full Time
Job Industry
Financial Services and Banking, Insurance
Career Level
Entry Level, Experienced
Posted End Date

Job Description

We are looking for a Bilingual Customer Service Representative (Creditor Underwriting) - English & French.


We currently have an opening in our Call Centre for a Bilingual Telephone Customer Service Representative for our Creditor Underwriting department. We contact applicants over the phone who are applying for Creditor Insurance for the purpose of collecting medical information and to complete required questionnaires


What you will do 

  • Communicate with applicants in both English and in French
  • Obtain Medical information via telephone from customers
  • Responsible for processing applications
  • Process requests for additional information from underwriters
  • Respond to clients calls in a timely and professional manner
  • Ensuring that assigned targets are always met

What you will bring 

  • Fluency in both English and in French (verbal & written)
  • Customer service focused
  • Ability to handle a fast-paced environment
  • Knowledge of Medical terminology (course completed or in progress)
  • Professional and able to maintain confidentiality 
  • Strong keyboarding skills with high level of accuracy
  • Able to work between 8am - 8pm (two possible shifts on rotation) 

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg. 


Be your best at Canada Life- Apply today!


Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.


You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.


Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 


We are one of Canada's top 100 employers!

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Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 


We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 


Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted 


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