Disability Claims Processor

Job Locations CA-BC-Vancouver
Posted Date 6 days ago(11/24/2022 1:38 PM)
Job ID
Job Location 1 : Location
Canada Life Assurance Company
Job Category
Job Type
Full Time
Job Industry
Financial Services and Banking, Insurance
Career Level
Posted End Date

Job Description

We are Canada Life


Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.


You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.


Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 


Be your best at Canada Life.


We are looking for a Disability Claims Processor 


The Disability Claims Processor is primarily responsible for calculating and issuing short and long-term disability benefit payments. The Disability Claims Processor determines benefit entitlement, completes the set-up of new claims on payment and management systems and assesses Quick Pay short term disability and Maintenance long term disability claims in accordance with contractual and corporate policy.


What you will do 

  • At the direction of the Case Manager and in accordance with contractual provisions, calculate and issue short and long-term disability benefit payments.
  • Perform complex benefit calculations including inflation protection, cost of living increases, rehabilitation and partial period calculations for open claims in accordance with contractual provisions.
  • Perform overpayment calculations and follow up for repayment.
  • Explain benefit calculations and payments to customers over the phone or in writing.
  • For new claims, verify coverage and complete the claim set up including the initial benefit calculation, the waiver and reserve calculations, the diaries and the file.
  • For Quick Pay short term disability claims, assess medical information, determine eligibility for benefits, calculate and issue payments.
  • For maintenance of long-term disability claims, request and assess medical updates and follow up as required.
  • Complete annual inflation protection and benefit calculations if applicable.
  • Other duties as required including data verification and other resolving system discrepancies

 What you will bring 

  • Post-secondary education with a strong financial background or equivalent related experience;
  • Excellent mathematical and analytical skills;
  • Demonstrated organizational and time management skills;
  • Excellent oral and written communication skills;
  • Team player with demonstrated customer service skills;
  • Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software;
  • Ability to remain flexible, work as part of a team as well as independently

Be your best at Canada Life- Apply today 


We are one of Canada's top 100 employers!

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Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 


We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 



Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted 



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