Senior Service Consultant

Job Locations CA-ON-Toronto
Posted Date 1 week ago(1/25/2023 6:24 PM)
Job ID
Job Location 1 : Location
Canada Life Assurance Company
Job Category
Job Type
Full Time
Job Industry
Financial Services and Banking, Insurance
Career Level
Posted End Date

Job Description

We are looking for a Senior Service Consultant


The Senior Service Consultant is a client-facing service position requiring a high degree of group insurance knowledge, superior organizational skills, and internal/external customer service abilities.  The applicant must be able to reach independent judgements and/or decisions on each of the main duties and responsibilities with minimal supervision. The successful candidate will join a high performing, collaborative sales and service team.


What you will do 

  • Maintain direct contact with clients/advisors, proactively planning your client meetings to ensure regular connections are made.
  • Attend and present at finalist meetings.
  • Assist with claims escalations, consulting with Account Managers and Head Office contacts across various internal departments.
  • Handle premium billing related to terminations, new employee additions, wage/salary changes, etc.
  • Manage general administration inquiries from clients, excess insurance and medical evidence requirements, ex-gratia/cost-plus requests, and Legislative changes
  • Provide interpretation and revision of contract wording (collective agreement requirements, specialized plans, etc.)
  • Handle incoming amendment requests from clients/ advisors
  • Meet with plan administrators/advisors to explain administrative and claims procedures
  • Conduct employee meetings to review plan details
  • Special projects and/or research assignments
  • Mentorship and knowledge transfer with peers 

What you will bring 


  • Highly adaptable, driven to be your best, and proven initiative.
  • Excellent written and oral communication in English (French writing and speaking skills are considered an asset);
  • Completion of post-secondary education including college certificate, diploma or degree or equivalent education and experience;
  • Three-four years’ experience in Group Insurance;
  • Experience with Group Life and health products;
  • Experience working with group systems and departments;
  • Strong customer service orientation;
  • Ability to work independently and set priorities;
  • Ability to solve problems and research information to determine appropriate decisions;
  • Project management skills;
  • Preference will be given to applicants with professional designations (or part thereof) CEBS;
  • A car and driver’s license is required. 

Be your best at Canada Life- Apply today!


Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.


You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.


Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 




We are one of Canada's top 100 employers!

ct2022-english (2)


Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 


We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 



Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted 





Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed