Client Service Associate, Bilingual (English and French)

We are looking for a Client Service Associate, Bilingual. 

As a Client Service Associate, you will provide direct-to-client service to customers located in various locations across your geographical region. You will join a team of sales and service roles who collaborate very closely across multiple office locations; this partnership and team mentality contributes to the overall brand experience, and retention of existing clients. 

This role is largely an internal-facing service role, with direct alignment to a block of clients who value responsive service. The ideal candidate will possess exceptional client service, technical, and training skills, and be successful in delivering on this remotely.

What you will do 

• Provide an exceptional client service experience and related advice (where appropriate) through remote connection with client in delivery method of their choosing (i.e., webinar, telephone/conference, online chat, email).
• Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence.
• Customized reporting capabilities; differentiating and anticipating the needs of clients.
• Strong technical understanding and knowledge of internal and end-client administration systems/platforms/tools.
• Contributes to annual and quarterly business plans and establishes realistic product and process goals to achieve success.
• Improves industry knowledge of group benefits through ongoing education and awareness of local market and economic fluctuations that impact client; adapts strategies and service offering accordingly.
• Collaborates with sales, operations, and peer service teams to achieve shared objectives, improve productivity, and process efficiency

What you will bring 

• Highly adaptable, driven to be your best, and proven initiative.
• 5 years’ experience in a client service role
• Exceptional customer service skills
• Ability to build strong relationships
• Ability to drive results and innovation
• Excellent verbal & written communication skills
• Strong attention to detail
• Demonstrates organizational & time management skills
• Proficient in using the Microsoft Office suit and CRM Database
• Strong collaborator
• Keen on teaching and training others
• Bilingual (French/English) is required as you will be serving a mix of Anglophone and Francophone clients
• This position will be expected to have or commit to completing the Group Benefits Associate designation under the Certified Employee Benefits Specialist Program

We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 

We are one of Canada's top 100 employers!

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.  

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  

#LI-Hybrid