Group Life Claims Processor, Bilingual

Life Claims Processors are responsible for the assessment and payments (or decline) for Basic Retired Life, Basic Dependent Life, Paid Up Life Insurance and Waiver of Premium Claims for an assigned block of business. Each Processor is assigned approximately 150 new claims per month and will pay out approximately $17 million in benefits each year. Therefore, the assessment of these claims must be accurate. Processors are in daily contact with our clients (Group Policy holders) and with our Group Sales Representatives.

Accountabilities:

• Accurately assess group life insurance claims, for an assigned block of business, while consistently meeting other required results such as productivity, speed, service results and handling of diaries;
• Processors work independently in their assigned caseloads but are expected and encouraged to work as a team to meet the departmental service objectives;
• Daily telephone contact with internal and external clients, such as Group Plan Administrators & claimants, sales representatives, estate lawyers, etc. in either official language.

Qualifications and Competencies:

• Completion of 1 year post-secondary education; a combination of education and experience may be considered;
• Proficiency using Word, Excel, and Outlook;
• Excellent written and oral communication skills in English, many contacts are with Plan Administrators and grieving elderly claimants;
• Communication - states requirements clearly, concisely & logically, but with compassion & empathy as Analysts often communicate with bereaved family members. Understands who to communicate with, when and in what manner (phone, email, letter);  
• Good organizational skills with the ability to effectively manage changing priorities and fluctuating workloads;
• Customer Service - effectively determines and satisfies customer needs in a timely, accurate, courteous and efficient manner; 
• Ability to work independently and within a team environment . Works well as a team member within the department/division. Shares information and fosters cooperation;  
• Managing Change - effectively handles the pressures of deadlines & fluctuating work volumes;  
• Demonstrated analytical skills. Must be able to interpret provincial insurance laws and contract provisions;
• Dedication to increasing business knowledge through enrolment in and completion of industry courses, such as LOMA, ICA, is an asset;
• The commitment to actively live our values of Excellence, Partnership, Integrity & Continuous Improvement;
• Technical Skills - has the technical skills required to complete tasks. Systems used within department include mainframe applications - PAS/ EAS/ LCW; Word, Paradox (Access) database, Excel, Prolific (cheque writer), SC03 Annuity Payment Systems and Life Electronic System (LES) 
• Bilingual (English/French) is required

Be your best at Canada Life- Apply today!

We are Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 

Be your best at Canada Life.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.  

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  

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