Senior Service Consultant

Job Locations CA-ON-Toronto
Posted Date 1 week ago(9/18/2023 11:37 AM)
Job ID
Job Location 1 : Location
Canada Life Assurance Company
Job Category
Job Type
Full Time
Job Industry
Financial Services and Banking, Insurance
Career Level
Posted End Date

Job Description

The Senior Service Consultant is a client-facing service position requiring a high degree of group insurance knowledge, superior organizational skills, and internal/external customer service abilities.  The SSC must be able to reach independent judgements and/or decisions on each of the main duties and responsibilities with minimal supervision.  This level would have a caseload assignment of Major Group life and health accounts with a high rating of case complexity, partnering with Specialist Advisors and Consultants. 

What you will do:

  • Maintain direct contact with clients/consultant, proactively planning client meetings to ensure regular connections are made
  • Attend and present at finalist meetings
  • Assist with claims escalations, consulting with Account Executives and Head Office contacts across various internal departments
  • Handle premium billing related to terminations, new employee additions, wage/salary changes, etc
  • Manage general administration inquiries from clients, excess insurance and medical evidence requirements, ex-gratia/cost-plus requests, and Legislative changes
  • Provide interpretation and revision of contract wording (collective agreement requirements, specialized plans, etc.)
  • Handle incoming complex amendment requests from clients/ advisors
  • Meet with plan administrators/advisors to explain administrative and claims procedures
  • Prepare and conduct employee meetings to review plan details
  • Special projects and/or research assignments
  • Mentorship and knowledge transfer with peers


What you will bring:

  • 5+ years’ experience in the Health Benefits industry, working with large clients
  • Preference will be given to applicants who have completed the Group Health and Life primer course and/or CEBS courses for the GBA designation
  • Highly adaptable, driven to be the best, and proven initiative
  • Excellent written and oral communication
  • Bilingualism is an asset
  • Strong customer service orientation
  • Ability to work independently and set priorities
  • Ability to solve problems and research information to determine appropriate decisions
  • Effective delegation and follow up skills
  • Project management skills
  • A valid driver’s license is required and automotive transportation 


Be your best at Canada Life- Apply today!


Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.


You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.


Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 


Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 


We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 


It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact


Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 







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