Disability Claims Administrator

Job Locations CA-BC-Langley
Posted Date 1 week ago(9/18/2023 12:41 PM)
Job ID
Job Location 1 : Location
Canada Life Assurance Company
Job Category
Job Type
Full Time
Job Industry
Financial Services and Banking, Insurance
Career Level
Posted End Date

Job Description

We are looking for a Disability Claims Administrator in Langley, BC.


The Disability Claims Administrator is the expert on, and has responsability for, the financial aspect of the disability claims process. This includes all aspects of the benefit calculation and payment. DCAs are responsible for issuing payments accurately and on time for all the claims handled by their team. In addition, the DCA is required to support the Case Managers on the team by preparing their STD and LTD claims, handling phone inquires, and requesting information from claimants, clients and medical professionals. As well, the DCA handles an assigned caseload of STD and LTD claims.


What you will do 

  • For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up.
  • Calculate and issue long-term disability benefit payments.
  • Perform simple and complex LTD benefit calculations including inflation protection, cost of living increases, rehabilitation and partial period calculations in accordance with contractual provisions.
  • Perform Under/overpayment calculations; follow up for repayment; processing BEN refunds and adjustments
  • Explain benefit calculations and payments, including tax issues to customers over the phone or in writing
  • Follow-up CPP
  • For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations and follow ups as required
  • Other administrative and financial duties in support of claims teams as required
  • Handling data verification and exception reports to resolve system discrepancies.


What you will bring 

  • Post-secondary education with a strong financial background or equivalent related experience;
  • Excellent mathematical and analytical skills;
  • Demonstrated organizational and time management skills;
  • Excellent oral and written communication skills (French and English)
  • Team player with demonstrated customer service skills;
  • Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software;
  • Critical thinking and problem-solving abilities;
  • Ability to remain flexible, work as part of a team as well as independently
  • Bilingual (French and English) considered an asset


Be your best at Canada Life- Apply today!


Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.


You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.


Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 


Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 


We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 


It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.


Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 





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