Process Analyst

The Group Customer, Operational Strategy & Enablement Team is looking for a Process Analyst.

Role Description

The Process Analyst is responsible for operations transformation and continuous improvement aligned to the Wealth or Insurance areas
The Process Analyst will lead process reengineering projects, contribute to digital and operations transformation initiatives, assess continuous improvement opportunities and work closely with the business leaders to develop and execute a portfolio of operational excellence initiatives

What you will do 

• Drive execution of process re-engineering projects
• Map out current state and future state processes
• Create KPI dashboards
• Recommend continuous improvements based on data analysis
• Implement continuous improvements in collaboration with the business areas
• Maintain and sustain existing process design, workflow data, and reporting
• Key contributor to Operational Strategy & Enablement initiatives
• Provide analysis and reconciliation support through savings realization period
• Maintain capacity models capable of assessing process impacts
• Core outcomes to include: enhanced customer experience, quality improvements, and cost reductions in line with strategic plans

What you will bring 

• University degree in the field of engineering or business or related field
• 2+ years in a leading role demonstrating process improvement experience
• Lean Six Sigma Black Belt training is an asset
• Financial services/insurance business knowledge is an asset
• Skilled at building strong, collaborative relationships at all levels of an organization
• Ability to communicate effectively, coach and support project teams
• High proficiency with Excel, Visio, PowerPoint, and PowerBI to analyze, measure and illustrate and process design improvements.
• Excellent communication skills with experience creating and leading presentations to senior leadership
• Excellent interpersonal skills in order to effectively gather process requirements, obtain approvals, build relationships and provide sufficient influence to achieve success
• Creative problem solver that can break down complex problems into meaningful parts in order to identify and solve for improvement areas
• Ability to analyze complex data to determine appropriate course of action towards the objectives
• Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment
• Ability to work with a high degree of detail and accuracy in a fast-paced environment
• Strong time management skills with the ability to prioritize competing projects

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg. 

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.  

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.  

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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