Current Career Opportunities

The following are our current career opportunities.

 

Click on the job title for details of the role. If you are interested in the role and you meet the qualifications, we invite you to apply for the opportunity from the page that opens.

 

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Search Results Page 1 of 8

Job Locations CA-ON-Toronto | CA-ON-London
Posted Date 2 days ago(9/27/2022 10:39 AM)
Do you have a passion for helping people become more productive, and efficient with technology?  Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life?   In this role you will identify our users’ needs and promote best practices to ensure that users are getting the most out of our technology systems.  You will learn our business, learn, and understand our audience, and learn and understand our Canada Life tailored Salesforce system.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following locations: Vancouver, Calgary, Edmonton, Regina or Winnipeg, London or Toronto.    What you will do - Become a subject matter expert in our Canada Life tailored Salesforce - Keep up with changes and enhancements in Salesforce - Apply critical thinking to identify the needs of our users - Perform troubleshooting, problem solving, and training - Recognize trends, monitor, and execute requests and track data - Use and maintain appropriate procedures and documentation - Provide exceptional customer service over the phone and via email - Demonstrate clear and concise communication skills and exceptional customer service - Capture call / email details into a ticket tracking system What you will bring - Great listening skills, and be comfortable providing support to a wide range of users - Demonstrated analytical and issue resolution skills - Planning and organization skills - Excellent communication, both verbally and written - Ability to thrive in a fast paced, changing environment - Positive, can-do attitude - Self-motivation; takes initiative - A strong team-oriented work environment focus - Demonstrated ability to work within tight deadlines while staying calm, cool, and collected - Service Desk or Help Desk experience will be considered an asset - Experienced in training on technological procedures and practices is an asset - Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset - Proficiency with Microsoft Office products (Outlook, Excel, Word, PowerPoint) Be your best at Canada Life- Apply today!    We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.  We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-DT1 #IND #LI-Hybrid
Job ID
2022-23982
Job Locations CA-NB-Moncton | CA-NB-Sussex | CA-NB-Saint John | CA-NS-Halifax
Posted Date 2 days ago(9/27/2022 9:24 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for an Account Manager, Group Benefits.    Canada Life is looking for a dynamic leader who cares about people and is determined to succeed. They will be intent on finding winning strategies and putting your ideas into practice. The successful candidate will be determined to excel in a team and promote change and improvement while inspiring others to do the same. They will find building business relationships stimulating while being a strong communicator who knows how to engage others and listen actively.    What you will do  - Maintain and strengthen relationships with consultants/advisors to achieve annual sales targets - Manage the sales process from request for proposal to finalist presentation - Develop and implement business plans to achieve annual sales targets through new and existing client relationships - Work closely with consultants/advisors, plan sponsors, and client relationship staff to ensure client satisfaction through our new business implementation process - Work collaboratively with the Group Customer team to ensure Canada Life’s success in this market - Promote additional products and services with consultants/advisors, clients and client relationship managers to enhance client retention  - Be a strong ambassador of the Canada Life brand in the industry and community  What you will bring  - Undergraduate diploma or equivalent - Minimum of three years of experience in the field of group insurance and thorough knowledge of group life insurance, healthcare insurance, disability insurance, and underwriting. - Excellent communication skills, both spoken and written with an enthusiasm for doing presentations. - Excellent mathematical skills - Ability to act quickly and put forward innovative solutions - Ability to work in a fast‑evolving environment and adapt to growth and change - Proven negotiation and public speaking skills - Strong sales and interpersonal skills as well as motivation to achieve business objectives - Knowledge of Word, Excel, and PowerPoint - Valid driver’s license and vehicle, & flexibility to travel - Designation of C.A.A.S. [certified group benefits advisor], GBA (Group Benefits Associate), or CEBS (Certified Employee Benefits Specialist) is a significant asset Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   #LI-Hybrid *LI-KL1 #Ind
Job ID
2022-23981
Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 2 days ago(9/27/2022 10:12 AM)
Individual insurance is a major part of Canada Life’s Canadian Operations.  The Director, Insurance Taxation & Financial Underwriting Support will help protect and grow our insurance sales by supporting Insurance Solutions, Individual Customer, and Advisory Network by delivering Insurance Tax and Financial Underwriting expertise to both in force policies and new sales.    With regards to Insurance Tax, this role owns the application of tax rules and legislation to individual insurance products and is responsible for auditing these in our rates, processes, and systems. This role also owns the tax interpretation for Large Case quotes.   With regards to Financial Underwriting, this role owns the financial underwriting review & approval process for new sales, maintains the guidelines and executes training for New Business.   What you will do:   Insurance Taxation Support: - Owner of the “Ask First” mailbox to address wholesaler and advisor questions or considerations about the application of product tax because of a transaction or policy change on an insurance product. - Own and update a working database of external advisor and wholesaler insurance tax related questions, along with responses. - Collaborate with legal, Large Case Services team and other senior business leaders on complex and potentially litigious individual cases. - Leading a team of accounting and tax professionals, work collaboratively with client service, legal and product tax, while leading the development and implementation of new policies, processes, or changes to the various administrative systems with respect to tax changes in the Income Tax Act. - Prepare technical material and present to both external stakeholders and internal team members. - Actively support Insurance and innovation projects that have tax implications, which includes the Legacy project, illustrations, model changes, re-prices, new products, etc. Financial Underwriting Support: - Responsible for the team completing the financial underwriting of all large complex cases; balancing pricing risk and client need. This includes daily collaboration with advisors and occasional collaboration with clients and/or their professional counsellors. - Be the primary visible contact for Advisory Network and New Business teams to help with complex financial underwriting cases. This includes presenting to large groups of advisors and wholesalers on various financial underwriting topics including the competitive advantages of working with Canada Life, from a financial underwriting perspective. - Building and maintaining process documentation for the role and the internal and external financial underwriting guidelines. This includes developing and executing training for all underwriters - Liaison for external reinsurers when supporting the field on complex financial underwriting cases. - Provide ongoing leadership and innovation to identify novel financial underwriting approaches and resources that expand our competitive advantage within the industry Large Case Services: - Review, analyze and interpret technical marketing material to ensure consistency with our administration or sales strategies. This includes collaborating with legal, compliance and line of business leaders and experts - Create and support marketing articles that highlight the large case services available to advisors and outline best practices What you will bring  - CPA designation required - 10+ years of experience related to insurance products and applicable tax legislation.  - In-depth understanding of insurance products, the insurance industry, distribution channels, advisor and client's needs.  An understanding of various tax issues that clients face would be an asset.   - In-depth understanding of financial statement analysis and principles of business valuations in a wide variety of industries. - Ability to manage multiple priorities and to interact with multiple teams to deliver on successful outcomes.  This includes the ability to foster collaborative relationships across Individual Customer, Advisory Network and the broader organization - Established track record of leadership along with the ability to work independently as required.  - Ability to translate complex technical topics into understandable solutions to non-technical audiences - Intuitive sense and passion for determining “what advisors / customers need” and anticipate issues that may arise - Exceptional communication skills when dealing with various internal and external stakeholders.  - Demonstrated track record of driving results, contributing to process improvements, and creating competitive advantages. - Bilingualism (English/French) would be an asset but not required Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-23979
Job Locations CA-QC-Montreal
Posted Date 2 days ago(9/27/2022 10:09 AM)
If you want to be rewarded for individual performance and contributions, Canada Life offers you the opportunity to begin an enriching and challenging career with our claims processor team.  You will be supported and rewarded for achieving clear individual and team objectives.   The Claims Processor is responsible for reviewing and entering health and dental benefit claim forms and receipts that have been submitted by our plan members. If you want to be rewarded for individual performance and contributions, Canada Life offers you the opportunity to begin an enriching and challenging career with our team.    What you will do  - You gain satisfaction from doing your work accurately - You feel comfortable working independently - You thrive in working towards clear quality & productivity goals - You enjoy work that requires attention to detail & process - You feel comfortable working at a computer for extended periods - You are willing to learn new information on an ongoing basis - You can deal with frequent changes - You are comfortable asking for help when needed  What you will bring  - Excellent keyboarding skills - Good reading comprehension - Good French and English language skills - Basic PC computer & Microsoft Office skills - A minimum of 1 year of cumulative work experience - A high school diploma - Ability to excel within a Purpose/Vision driven environment - Successful candidates will be required to participate in the Federal Government Enhanced Screening process Be your best at Canada Life- Apply today!   We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-23978
Job Locations CA-ON-Toronto
Posted Date 2 days ago(9/27/2022 8:34 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Senior Customer Service Assistant.  This is a 12-month temporary position.   Reporting to the Associate Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and Investment Only. You will work closely with a Group Retirement Services Customer Service Specialist providing support to assist them in their day-to-day caseload administration.    What you will do  - Processing of group and single deposits - Management of interfund transfers of client/member assets - Processing of cash withdrawals and transfers between registered plans from/to other financial institutions - Handling member and member plan maintenance on GPAS - Handling basic related inquiries, telephone calls etc. What you will bring  - Post-secondary education is an asset - Experience using GPAS is an asset - Knowledge of rules and regulations as they relate to Group Retirement products would be an asset - Knowledge of investment/retirement arrangements and/or business processes within Group Retirement Services would be an asset - 1 year work experience ideally in the financial or insurance industry - Strong customer service focus with a positive can do attitude - Strong communication skills - both written and verbal - Bilingual English-French is an asset - Strong organization skills and ability to work in  a dynamic and changing environment - Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented - Attention to quality in day-to-day activities/processes - Strong interpersonal skills - team player a must - Strong Microsoft Office tools including Word, Excel and Outlook Be your best at Canada Life- Apply today!   We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-23977
Job Locations CA
Posted Date 2 days ago(9/27/2022 2:42 PM)
We are looking for a Software Developer who can be described as a self-starter and quick learner who is versatile and can easily adapt to multiple technologies. The successful candidate will thrive on a high-performance team and be an excellent communicator.   As a Software Developer on our team, you will have the opportunity to contribute to the ongoing sustainment of these systems through support and maintenance activities in addition to the building of new application systems through the modernization and integration of existing legacy systems.   What you will do - Design, develop and test software to specifications. - Support production (includes 24x7 on call support). - Provide consultation with the Systems Architect and Business Systems Analyst. - Participate in project planning. - Deliver code reviews and provide feedback relative to best practices. - Knowledge of software design, design methodologies, and design documentation tools. - Knowledge of IT industry current trends. Qualifications - A degree in computer science or an equivalent combination of education and experience, of 2+ years of experience in a software developer role. - Proven Expertise in: - Web services, client server environment - Code versioning tools, such as Git - VBA, .NET - Experience in the following tools would be an asset - JSP, JavaScript, SQL - Access, SQL Server - Java, Eclipse IDE - JIRA, Confluence, Bamboo, ServiceNow - IT experience and the ability to understand and effectively work with legacy technologies and contribute as legacy applications evolve and are migrated to new platforms. - IT experience in analysis, design, development, testing, documentation, implementation and 24/7 production support would be an asset. - Initiative with the ability to easily adapt to change. - Knowledge of software design, methodologies, and documentation standards. - Strong analytical and problem-solving skills. - Excellent communication skills, ability to work well in a fast-paced team-oriented environment. Given the size and scope of our organization, we have the flexibility for this position to be located anywhere across Canada.   Be your best at Canada Life- Apply today!   Technology redefines the way we work and deliver to meet business needs and elevate the customer experience. You’ll be part of an organization that is embracing modern technology, innovation and agile ways of working.    Our Canada Technology team is a strategic partner in our business – with an ambition to be a forward-thinking, agile technology organization delivering secure, resilient and leading solutions that support Canada Life and the well-being of millions of Canadians.   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   #LI-Remote
Job ID
2022-23976
Job Locations CA-ON-London
Posted Date 6 hours ago(9/29/2022 10:25 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You are part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for an Associate Manager, Client Service Center in our Customer Service and Operations.    As a member of the Client Service leadership team, you will be responsible for providing leadership to the CSC team and supporting the development and execution of the Client Service Operations strategy to achieve business goals. You will focus on understanding business results (KPI’s), analysis to determine gaps, and implement action plans to maximize efficiencies.   You will be responsible for the delivery of knowledgeable and reliable service and support to our financial advisors and their clients, including prompt and equitable resolution of complaints.   What you will do   - Ensure that all operational objectives are achieved for the Client Service Centre, including AHT, quality and productivity. Responsible to pulling together data, analyzing, making recommendations, and decision-making authority for daily operational decisions. - Reviews operational reporting, performs analysis, understand what is causing gaps in performance and makes recommendations to enable effective management and monitoring of the business. - As a member of the leadership team, participates in the strategic and tactical business plans for the overall business. - In partnership with WFM, facilitates capacity planning to ensure appropriate resources to handle call volumes (daily and long-term planning). Involves analysis of reports, making recommendations and facilitating discussions with all Associate Managers and AVP. - Collaborate with other leaders and leaders from Financial Operations, on forecasting & capacity planning and ensuring appropriate resources are in place to efficiently and effectively deal with call volume and service objectives to ensure consistent national delivery of service. - Drive continuous improvement mindset ensuring identification of process improvements and implement action plans to correct through method changes and automation improvement ideas. - Represents Operations on various projects, committees related to operations, training, processes to reduce costs, improve operational efficiency & effectiveness, improve customer and employee experience. - Leads various projects / initiatives to improve performance in the business (KPI’s) and makes recommendations.  Lead the organization forward - Inspires a vision that adapts to new realities, articulating meaningful expectations, and creating clear pathways to desired outcomes. - Culture leader – evolution of culture that is focused on high performing teams, collaboration, lead at all levels and a psychologically safe work environment. - Leadership skills to help others navigate through change, engage, and motivate employees.  Build collaborative partnerships - Using credibility and trusted advice, fosters collaborative relationships across functions in the business and facilitate cooperation. Execute for results - Drives results and contributes to change processes that improve organizational performance and creates a culture of accountability. - Posseses a continuous improvement orientation.  Drive innovation - Fosters an environment that encourages new approaches, challenges the status quo, and inspires creativity and risk-taking while protecting the core. - Demonstrates innovative and creative approaches to solving difficult challenges and seizing process improvement opportunities. Knowledge - Understanding of call centre and operations management.  Communication - Strong commitment to success; effective communicator amongst varied audiences from entry level employees to SVP in both written & verbal formats.  What you will bring  - 5+ years progressive leadership experience in call centre environment working in a dynamic and fast-paced organization with focus on understanding business results, analyzing and determining gaps, and implementing action plans to maximize efficiencies. - Strong customer-centric focus to drive operational excellence on client and advisor experiences with strong awareness of industry and market trends, new technologies, etc. - Flexible with the ability to find innovative and effective ways to deliver high quality client service - Ability to identify and support the development of tools and information resources to meet the needs of the teams. - Ability to determine opportunities for material cost saving initiatives, work collaboratively with stakeholders, validate, and make recommendations for initiatives. - Ability to partner with various stakeholders to propose and review enhancements to policies, processes, and systems - Experience as a leader demonstrating the ability to develop, recruit and manage the performance and results of the Client Service team - Passion for coaching & mentoring team members to reach performance expectations and support them in developing into their full potential. - Strong leadership skills with the ability to inspire and motivate individuals and team members - Be a culture leader who is focused in building high performance teams and developing strong and collaborative relationships with various stakeholders. - University degree or the equivalent education or experience in a field related to call center management, business administration, etc.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-23975
Job Locations CA-MB-Winnipeg
Posted Date 2 days ago(9/27/2022 8:32 AM)
Role description   This position is suited to an individual who works well both independently and as part of a team, in an environment that is constantly changing.  The Prior Authorization Coordinator, Drug Services is responsible for assessing coverage of drugs that require prior authorization before allowing coverage under a group drug plan.  The incumbent reviews medical information based on guidelines in place, and in consultation with the Medical Board must determine if coverage can be approved or declined.  Once the decision is made, they must communicate the results both verbally and in writing to the plan member.    What you will do  - Review medical information submitted by the patient’s physician to determine if all of the necessary information has been received in order to complete the assessment. If not, must correspond with either the plan member or the physician to obtain any missing information. - Determine, based on the group plan parameters, if coverage is eligible under the group plan. - Review the medical information and determine if further investigation with the Medical Board is required or if the assessment can be made based on the information available to you. - Correspond both by phone and in writing with plan members to advise and support the decisions made. - Provide support to the Great-West Life Group Offices, Sales & Marketing Centers, Benefit Payment Offices, and Group Customer Contact Services regarding prior authorizations. What you will bring  - Living our values of Customer View; Integrity; Partnership; and Communities - Ability to deliver high quality results with speed and accuracy in a fast paced challenging and ever changing work environment - Strong organizational, quality and time management skills - Excellent analytical, investigative and problem solving skills - Strong customer service skills - Excellent verbal and written communication skills - Experience working in Excel, Word and Access. Excellent keyboarding skills of 40wpm - At ease navigating through multiple computer programs simultaneously - Knowledge of the insurance industry and exposure to drug plans will be considered an asset - Knowledge of BEN, TOCs and TSO will be considered an asset - Bilingualism (English and French) is considered an asset  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-23974
Job Locations CA-QC-Montreal
Posted Date 1 day ago(9/28/2022 11:37 AM)
Reporting to the Associate Manager of Individual Life Claims, you will be responsible for timely and accurate claims processing for Canada Life.   What you will do  - processing of individual life death claims up to $300,000 within defined service standards - providing excellent service with diplomacy when dealing with beneficiaries, estate lawyers, distribution partners and reinsurance contacts - preparing clear and concise communications - completion of claims accounting, financial transactions and weekly follow-ups - identifying and preparing tax forms, as necessary What you will bring  - a team player who can independently work in fast paced environment with a high degree of accuracy - work efficiently with business partners from various areas of the company - strong organizational and time management skills with the ability to juggle multiple demands and competing priorities in relation to service standards and deadlines - strong verbal and written communication skills in French and English - change adaptive, flexible and positive - analytical and detail oriented with problem solving skills - strong customer service focus working with a sense of urgency - working knowledge of Microsoft office products - knowledge of the Ingenium main frame system would be a definite asset - knowledge and understanding of individual insurance products and contractual provisions for London Life - tax remittance and reporting experience - Loma courses considered an asset  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-23973
Job Locations CA-QC-Montreal | CA-ON-Greater Toronto | CA-ON-London | CA-SK-Regina | CA-MB-Winnipeg
Posted Date 1 day ago(9/28/2022 11:13 AM)
In this role you will be responsible for completing all system updates and investigation required to support the application during the underwriting cycle of a new business application. This is a highly technical role which requires individuals to complete new business transactions in an accurate and timely manner. Individuals in this role will be considered the system and processing experts.    What you will do  - Accurately processing new business transactions with the goal of meeting or exceeding service standards on a regular basis - Updating the administration system(s) to ensure the correct contract is produced. - Placing of policies, receipt of funds, verifying signature requirements in the administration system and completing post decision tasks in Aura - Reissue requests - Responsible for processing the pre and post transactions for Critical Illness and/or Disability applications - Creating or replacing new documents to create accurate contract packages - Investigation of outstanding placing requirements at predetermined intervals - Processing payments - Updates to Client Information System - Manage closing out of pending and issued files with outstanding requirements - Process requests for optional policies - Creating client letters What you will bring  - Ability to speak and write in French is an asset - Excellent written and verbal communication skills   - Attention to detail and a high degree of accuracy - Ability to work independently and handle multiple tasks and responsibilities - Strong time management and prioritization skills - Strong decision making and problem solving skills - Shows initiative - Excellent team player - Ability to work in a fast paced environment - Sound working knowledge of Windows, Microsoft Word, Excel, Outlook Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, Regina, or London, Ontario.    Be your best at Canada Life- Apply today!   We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted    
Job ID
2022-23970
Job Locations CA-QC-Montreal | CA-ON-Greater Toronto | CA-ON-London | CA-SK-Regina | CA-MB-Winnipeg
Posted Date 1 day ago(9/28/2022 11:13 AM)
Role description In this role you will be responsible for completing all system updates and investigation required to support the application during the underwriting cycle of a new business application. This is a highly technical role which requires individuals to complete new business transactions in an accurate and timely manner. Individuals in this role will be considered the system and processing experts.    What you will do  - Accurately processing new business transactions with the goal of meeting or exceeding service standards on a regular basis - Updating the administration system(s) to ensure the correct contract is produced. - Placing of policies, receipt of funds, verifying signature requirements in the administration system and completing post decision tasks in Aura - Reissue requests - Responsible for processing the pre and post transactions for Critical Illness and/or Disability applications - Creating or replacing new documents to create accurate contract packages - Investigation of outstanding placing requirements at predetermined intervals - Processing payments - Updates to Client Information System - Manage closing out of pending and issued files with outstanding requirements - Process requests for optional policies - Creating client letters What you will bring  - Ability to speak and write in French is required - Excellent written and verbal communication skills   - Attention to detail and a high degree of accuracy - Ability to work independently and handle multiple tasks and responsibilities - Strong time management and prioritization skills - Strong decision making and problem solving skills - Shows initiative - Excellent team player - Ability to work in a fast paced environment - Sound working knowledge of Windows, Microsoft Word, Excel, Outlook Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, Regina, or London, Ontario.    Be your best at Canada Life- Apply today!   We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted    
Job ID
2022-23969
Job Locations CA-MB-Winnipeg
Posted Date 2 days ago(9/27/2022 8:18 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Payment Processor.   The Payment Processor will be responsible for timely and accurate application of payments for group life and health clients.       What you will do  - Monitor the incoming payments received by electronic funds transfer or wire - Monitor and manage shared inbox - Accurately process payments for group life and health clients on multiple systems - Work closely with the department team members to advise of payment or request for information - Contact the client to request for information - Liaise with other departments to gain and provide information What you will bring  - Strong and effective organizational and time management skills with the ability to manage multiple priorities - Effective oral and written communication skills - Excellent team play with the ability to work independently - Focus on quality and attention to detail - Excellent keyboarding skills with a good knowledge of Excel and Outlook - Knowledge of FSCD would be a definite asset Due to the high profile of a number of our clients, a Federal Government Enhanced Screening is a job requirement and this will involve fingerprinting and a credit check.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-23968
Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 6 days ago(9/23/2022 6:11 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    About Us: Canada life is searching for a SAP Data Services Developer to join our growing Canadian Technology Team. We offer a high energy, professional yet casual work environment with the opportunity to make a difference every day. It's an environment where everyone’s contribution is rewarded and valued. We take pride in our ability to have fun and celebrate our successes together. In return, we are looking for individuals that can thrive in our environment and turn technology problems into opportunities to grow. If we are describing you, then consider being a part of the Canada Life Team!   Your Purpose at Canada Life: As a member of the Canadian Technology Team, you will help us continue to stabilize our implementation of SAP Data Services (DS) and continue to build further enhancements and functionality from that foundation. In this role you will work closely with system analyst and other internal development teams to understand requirements and ensure high quality design, development, and deployment of subledger configuration at regular intervals. You will also provide incident support, manage issues, and defect escalations, drive problem resolution, support root cause analysis and provide tactical and strategic solutions. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.   What you will do  - - - Work alongside sponsors, project managers, and architects to create and execute project plans. - Translate conceptual user requirements into software requirements. - Work collaboratively within a team and closely with counterparts building front-end UI services. - Manage the design, development, and implementation of software requirements. - Document software and produce write-ups for other developers and/or end users. - Participate in application releases, from development, testing and deployment into production. - Oversee and mentor junior resources on the team. - Learn and be exposed to suite of corporate SAP technologies. What you will bring  Primary Qualifications: - - - Experienced with the use of BODS and SAP ABAP to extract, transform, and load data from transactional data sources to the HANA data platform - Experience engineering solutions with SAP Data Services in HANA / non-HANA - Strong SQL Skills - Proven analysis and design skills experience - Strong debugging skills, performance tuning, testing, and optimization of reports in system integration and user acceptance testing Skills considered an asset: - - - Basic understanding of IFRS17 concept - Experience in SAP FICO Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-23966
Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 6 days ago(9/23/2022 6:11 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    About Us:   Canada life is searching for an SAP HANA Security Analyst to join our Canadian Technology Team. We offer a high energy, professional yet casual work environment with the opportunity to make a difference every day. It's an environment where everyone’s contribution is rewarded and valued. We take pride in our ability to have fun and celebrate our successes together. In return, we are looking for individuals that can thrive in our environment, using technology to turn problems into opportunities to grow. If we are describing you, then consider being a part of the Canada Life Team!   Your Purpose at Canada Life:   As a member of the Canadian Technology Team, you will help us continue to stabilize our implementation of SAP Financial Products Subledger(FPSL) and continue to build further enhancements and functionality from that foundation. In this role you will work closely with regional actuarial and accounting customers, and internally with development teams to understand integration requirements of business data to and from the subledger system and ensure high quality design, development, and deployment at regular intervals. You will also provide incident support, manage issues, and defect escalations, drive problem resolution, support root cause analysis and provide tactical and strategic solutions. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.   What you will do  - - - Gathering requirements and documenting HANA Security Strategy and framework - Designing and building both transaction and master roles for HANA (S/4 and HANA DB) and Fiori applications. Building roles for HANA DB and HANA XSA front-end applications. - Designing user access with permissions in line with the business needs. Building roles for transactional and master data processes as well as interfaces (Batch, Web Services, API). - Configuration and implementation of HANA SSO - Restricting access to reporting users by assigning display and execute permissions and power users by assigning maintain authorizations by granting access to relevant HANA Calculation Views. - Develop operational procedures based on SAP Best Practices - Mentoring of existing SAP Security support team - Audit and hardening of landscape for production go-live experience -   What you will bring  - - - Hands-on experience with designing and implementing roles in SAP HANA and SAP S/4 HANA security using either SAP HANA Studio or Web IDE preferred. - Working knowledge of SAP Authentication and Authorization framework, best practices and guidelines. - At least 5 years of experience working with SAP systems in designing and implementing security and at least 2 years of experience working with SAP HANA or SAP S/4 HANA systems in security role - HANA 2.0 security experience with S4HANA, HANA and FIORI - Successful project implementation experience with HANA based SAP landscapes - Experience configuring Standard, Technical and Restricted Users - Experience working with System, Object, Analytic and Package Privileges - Demonstrated ability to gather requirements from internal clients and provide security and technical expertise to support the development of associated SAP Security - Strong conceptual, analytical, problem-solving, troubleshooting, and resolution skills including knowledge regarding transaction tracing, issue escalation, and problem diagnosis - Must have the ability to work with limited supervision and exhibit a strong sense of urgency - Demonstrated high level of communication skills, verbal and written - SAP System Security and Authorization (TSEC10) certification would be an asset - SAP HANA 2.0 – Authorizations, Scenarios and Security Requirements (HA240) certification would be an asset - SAP Web IDE user authorization and authentication experience would be an asset - SAP Analytical Cloud (SAC) security experience would be an asset - SAP HANA security architecture experience would be an asset   Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-23965
Job Locations CA-ON-London
Posted Date 5 hours ago(9/29/2022 10:43 AM)
Reporting to the Associate Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and Investment Only. You will work closely with a Group Retirement Services Customer Service Specialist providing support to assist them in their day-to-day caseload administration.    What you will do  - Processing of group and single deposits - Management of interfund transfers of client/member assets - Processing of cash withdrawals and transfers between registered plans from/to other financial institutions - Handling member and member plan maintenance on GPAS - Handling basic related inquiries, telephone calls etc. What you will bring  - Post-secondary education is an asset - Experience using GPAS is an asset - Knowledge of rules and regulations as they relate to Group Retirement products would be an asset - Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset - 1 year work experience ideally in the financial or insurance industry - Strong customer service focus with a positive can do attitude - Strong communication skills - both written and verbal - Strong organization skills and ability to work in  a dynamic and changing environment - Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented - Attention to quality in day-to-day activities/processes - Strong interpersonal skills - team player a must - Strong Microsoft Office tools including Word, Excel and Outlook Be your best at Canada Life- Apply today!   We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-23964
Job Locations CA-ON-London
Posted Date 2 days ago(9/27/2022 7:53 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Senior Customer Service Assistant.  This is a 12-month temporary position.   Reporting to the Associate Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and Investment Only. You will work closely with a Group Retirement Services Customer Service Specialist providing support to assist them in their day-to-day caseload administration.    What you will do  - Processing of group and single deposits - Management of interfund transfers of client/member assets - Processing of cash withdrawals and transfers between registered plans from/to other financial institutions - Handling member and member plan maintenance on GPAS - Handling basic related inquiries, telephone calls etc. What you will bring  - Post-secondary education is an asset - Experience using GPAS is an asset - Knowledge of rules and regulations as they relate to Group Retirement products would be an asset - Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset - 1 year work experience ideally in the financial or insurance industry - Strong customer service focus with a positive can do attitude - Strong communication skills - both written and verbal - Strong organization skills and ability to work in  a dynamic and changing environment - Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented - Attention to quality in day-to-day activities/processes - Strong interpersonal skills - team player a must - Strong Microsoft Office tools including Word, Excel and Outlook   Be your best at Canada Life- Apply today!   We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-23962
Job Locations CA-MB-Winnipeg
Posted Date 3 days ago(9/26/2022 1:39 PM)
Looking for skilled career individuals to join an innovative organization.   Are you a great communicator and have a desire to support others? Do you have an analytical way of thinking and an attention to detail?   We are looking for an energetic, creative and enthusiastic individual to join our Client Service team.     We are looking for a Client Service Coordinator, Bilingual (English & French) - 12 month term   What you will do  - Provide first rate customer service to policy owners, advisors/brokers, Living Benefits managers, accountants, lawyers, financial institutions and Head Office departments - Provide technical /contractual information, and direction by interpreting contractual policy provisions, tax regulations, existing guidelines and system processes - Handle requests received by email and over the phone. - Consult with senior peers where necessary to develop satisfactory solutions - Accurately administer contractual and non-contractual changes - When processing changes and quotes, ensure proper authorizations are received, accurate calculations are done, and system records are updated. - Maintain a working knowledge and understanding of current, and historical Living Benefits products - Provide input to Leader to improve workflow, processes, and procedures - Consistently meet or exceed established standards for production and quality - Accurately index and triage incoming and completed work into our OnBase workflow system - Contribute to special assignments or projects in support of department goals What you will bring  - Excellent verbal and written communication skills in both English and French - Self-motivated and ability to work in a fast paced environment - Proven ability to learn and grasp new concepts, with high attention to detail - Excellent math and problem-solving skills  - Strong interpersonal skills and the ability to work in a team environment - Ability to exercise flexibility, initiative, good judgment and discretion - Willingness to actively pursue learning and self-development industry-related courses - Highly organized with excellent time management skills - Post-secondary diploma in a related field is an asset Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-23961
Job Locations CA-MB-Winnipeg
Posted Date 3 days ago(9/26/2022 1:40 PM)
Looking for skilled career individuals to join an innovative organization.   Are you a great communicator and have a desire to support others? Do you have an analytical way of thinking and an attention to detail?   We are looking for an energetic, creative and enthusiastic individual to join our Client Service team.     We are looking for a Client Service Coordinator - 12 month term   What you will do  - Provide first rate customer service to policy owners, advisors/brokers, Living Benefits managers, accountants, lawyers, financial institutions and Head Office departments - Provide technical /contractual information, and direction by interpreting contractual policy provisions, tax regulations, existing guidelines and system processes - Handle requests received by email and over the phone. - Consult with senior peers where necessary to develop satisfactory solutions - Accurately administer contractual and non-contractual changes - When processing changes and quotes, ensure proper authorizations are received, accurate calculations are done, and system records are updated. - Maintain a working knowledge and understanding of current, and historical Living Benefits products - Provide input to Leader to improve workflow, processes, and procedures - Consistently meet or exceed established standards for production and quality - Accurately index and triage incoming and completed work into our OnBase workflow system - Contribute to special assignments or projects in support of department goals What you will bring  - Excellent verbal and written communication skills - Self-motivated and ability to work in a fast paced environment - Proven ability to learn and grasp new concepts, with high attention to detail - Excellent math and problem-solving skills  - Strong interpersonal skills and the ability to work in a team environment - Ability to exercise flexibility, initiative, good judgment and discretion - Willingness to actively pursue learning and self-development industry-related courses - Highly organized with excellent time management skills - Post-secondary diploma in a related field is an asset Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-23960
Job Locations CA-ON-Toronto | CA-ON-London
Posted Date 3 days ago(9/26/2022 12:34 PM)
Do you have a passion for helping people become more productive, and efficient with technology?  Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life?   In this role you will identify our users’ needs and promote best practices to ensure that users are getting the most out of our technology systems.  You will learn our business, learn, and understand our audience, and learn and understand our Canada Life tailored Salesforce system.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following locations: Vancouver, Calgary, Edmonton, Regina, Winnipeg, London, Toronto or Montreal.   What you will do - Become a subject matter expert in our Canada Life tailored Salesforce - Keep up with changes and enhancements in Salesforce - Apply critical thinking to identify the needs of our users - Perform troubleshooting, problem solving, and training - Recognize trends, monitor, and execute requests and track data - Use and maintain appropriate procedures and documentation - Provide exceptional customer service over the phone and via email - Demonstrate clear and concise communication skills and exceptional customer service - Capture call / email details into a ticket tracking system What you will bring - Great listening skills, and be comfortable providing support to a wide range of users - Demonstrated analytical and issue resolution skills - Planning and organization skills - Excellent communication, both verbally and written - Ability to thrive in a fast paced, changing environment - Positive, can-do attitude - Self-motivation; takes initiative - A strong team-oriented work environment focus - Demonstrated ability to work within tight deadlines while staying calm, cool, and collected - Service Desk or Help Desk experience will be considered an asset - Experienced in training on technological procedures and practices is an asset - Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset - Proficiency with Microsoft Office products (Outlook, Excel, Word, PowerPoint) - Must be fully Bilingual in both French and English, and able to both speak and write in both languages Be your best at Canada Life- Apply today!    We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.  We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-DT1 #IND #LI-Hybrid
Job ID
2022-23958
Job Locations CA-MB-Winnipeg
Posted Date 5 hours ago(9/29/2022 10:43 AM)
Reporting to the Administration Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP, Investment Only and various non-registered products.  You will work closely with a Group Retirement Services Customer Service Specialist to assist them in their day-to-day caseload administration. You must become familiar with the Group Pension Administration System (GPAS) and various GRS processes.   What you will do: - Processing of group and single deposits - Handling of interfund transfers of client/member assets - Processing of cash withdrawals and transfers between registered plans from/to other financial institutions - Completion of Cheque review and mailing - Handling member and member plan maintenance on GPAS - Handling basic related inquiries, telephone calls etc. What you will bring: - Has a Customer Service focus with a positive can do attitude - Knowledge of rules and regulations as they relate to GRS products would be an asset - Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset - Ability to effectively use MS Office programs at an intermediate level (Word, Excel & Outlook) required. Excel is used daily. - Strong communication skills - both written and verbal - Proven organization skills with the ability to work in a dynamic and changing environment - Previous experience working in a results driven role with tight deadlines - Ability to stay focused with excellent attention to detail while performing routine tasks. - Self-motivated and flexible to contribute as required in a team environment We offer a challenging team-oriented work environment, competitive income and benefits and opportunities for professional and personal development and growth.     Be your best at Canada Life- Apply today!    We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.   We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-23957