Current Career Opportunities

The Regional Sales Support Manager is a leader who fosters a culture of success through coaching, empowerment and thinking forward while staying accountable for delivering on the overall sales support to advisors, firms, and sales roles aligned with the region. They are a strategic business partner who elevates and adds value to the sales experience for wholesalers, advisors and customers through excellence in sales support. They are adept at helping their sales support teams execute on effective sales and marketing strategies that help advisors identify opportunities and turn them into results.   What you will do  - Provide leadership and coaching to the sales support and operations team to drive performance and achieve business objectives and operational excellence - Hire, train and develop key talent to support each of the sales roles within the Region. - Foster high performance sales culture with coaching at its core - Responsible for working with regional sales and sales support and operations leadership teams to create annual and quarterly business plans, in alignment with the national operations strategy  - Understand channel partner strategies, systems and tools and integrate them into the overall business plan - Align and execute national consistency and contribute to creative and innovative solutions - Foster a clear understanding of role objectives, organizational processes and identify inefficiencies - Sponsor the execution of compliance including education, coaching and monitoring - Accountable for overall sales support and operations in the region including premise management, budget and regional or national initiatives - Create and maintain positive and collaborative working relationships with local distribution management and head office partners What you will bring  - Post secondary education required in a business related field - Minimum 5 years of leadership experience desired - Proven track record of success as a coach in a high performance sales culture - Proven ability in leading a large and diverse team of operations professionals across large regions - Highly developed change management skills and ability to lead a team through periods of change - Highly developed communication skills to be able to communicate with all levels of the organization - Ability to build and maintain trusting partnerships with senior leaders - Knowledge of Salesforce or other CRM would be an asset  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Canada Life is applying a strong focus on strategy and planning capabilities. These capabilities will be critical to navigating and succeeding in an increasingly dynamic and competitive environment, which includes changing customer behaviours and distribution trends, technology advancements, and a shifting global economy. The Strategy and Planning team as part of Office of the CIO is focused on technology strategy development and planning, and strategy execution for Canada Life’s Technology organisation. The team partners with the technology leaders to develop the go-forward strategy and takes an integrated view of strategic portfolios to assess capabilities and organizational readiness. The team also provides support to the annual planning process and long-term strategy development. Collaborating with leaders across Technology, the team helps solve critical issues providing a central perspective on cross-cutting themes. The role also partners closely with Lifeco’s Office of the CIO team to ensure alignment between the Canadian strategy and the global Lifeco strategy.   Reporting to the Director of Strategy and Planning, this role will help the Canada Technology Strategy team solve key challenges and problems. The Senior Analyst is responsible for providing research, insights, analysis, and presentation support to help the team make decisions, address key challenges and communicate effectively with stakeholders. The Senior Analyst will lead and support strategic planning and execution efforts with minimal guidance. This role will also provide financial modeling support and other in-depth analysis to help provide new perspectives on opportunities and challenges across the business. The Senior Analyst will need to take both a long-term and short-term perspective, providing insights into evolving trends while helping to shape initiatives that will enable the Canadian technology division to deliver on goals and priorities.   What you will do    Develop strategic presentation materials - Develop, build, and deliver well-structured, persuasive, visual presentation materials for senior audiences through storytelling that converts analysis into compelling insights - Support strategic / annual planning, including roadmap development, strategy presentations, financial plans / forecasts, etc. Support alignment of strategy execution efforts - Manage and provide support on select projects and initiatives, engaging partners and teams in workshops and working sessions while leveraging roadmaps, KPIs, results measures and organizational goals / objectives to problem solve and align plans across Canada - Support the use of tools, processes, and new ways of working to enable the strategy planning and execution function in service of overall Canada goals Conduct financial analysis and interpret results - Analyze information in collaboration with members of the Canada Technology Strategy team. - Conduct financial analysis including development of financial models to support strategies to understand opportunity economics and challenges - Develop financial models to evaluate the impact and financial viability of new strategic initiatives and partnerships What you will bring  - At least 5 years of experience in a technology strategy role, preferably within the financial services industry and/or with a Consulting firm. - Strong business acumen, with demonstrated aptitude for strategic, analytical and critical thinking - Highly proficient analytical skills, including financial analysis and research, with the ability to organize results and recommendations clearly - Excellent communication skills (written and verbal) with proven abilities to collaborate with employees across the organization - Proficient use of tools like PPT and Excel (working knowledge of Thinkcell, Macros and Power BI will be an asset) - University degree in a relevant discipline such as engineering, business, or other specialized degree Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Senior Human Resources Advisor   We are looking for a Senior Human Resources Advisor.  In this role you will provide consultative support and service to executive/senior level people leaders, to support the development and delivery of the HR agenda that aligns to the vision and strategies of the company.   What you will do  - Provide HR related advice and coaching to assigned client groups and business leaders (typically ranging from SVP to Manager level) on matters related to HR policy or practices, workforce planning talent management, employee relations, compensation decisions, structures and organizational effectiveness, employee engagement etc. - Elevate people managerial capabilities by providing advice, support and coaching to senior level people leaders on all people and talent matters (i.e. leadership, team facilitation, situational training) - Provide counsel and support to individual employees on work related issues (employee advocacy) - Manage the escalation of employee issues and engage with Employee Relations & Standards Centre of Excellence to support complex employee issue resolution - Identify people related issues/themes across client groups and HR Center of Excellence (COE) areas and recommendations for action to mitigate risks and act on opportunities - Support cyclical HR processes for supported client groups (i.e. talent management, salary administration etc.) - Participate on projects teams and/or develop and/or deliver small scale HR projects to the business (i.e. coordinating HR projects with members of the HR community and other key business stakeholders including other HR teams) - Participate on cross-line business HR committees and councils to share best practices, lessons learned and collaborate on initiatives - Support and contribute to talent plans for the business/function supported (i.e. diagnostics of organizational health, key business/function needs and opportunities; strategies for recruitment, retention and development of talent pools; organizational effectiveness plans including development of strategic capabilities; elevating overall talent bench for supported businesses/functions) - Assist with an employee’s return to work from STD, LTD and leave of absence cases What you will bring  - 6-9+ years as an HR professional - Ideal education includes a post-secondary Degree/Diploma in HR Management, Business Administration or a related field. An HR certification is an asset - “Hands-on” project manager with a business partner mindset who has the experience and confidence necessary to work with senior business leaders, HR leaders, and employees at all levels to deliver results - Demonstrated interpersonal and communication skills to effectively deal with multiple stakeholders - Ability to network across functional teams and build solid client relationships - Sound problem solving and influencing skills, coupled with an ability to understand broad Human Resource issues and resolve conflict situations in a diplomatic manner - Ability to multi-task with strong organizational, planning and time management skills - Excellent data analysis skills with a well-developed ability to think analytically and present various analyses in a useful and understandable format - Ability to identify trends and/or anomalies in a dataset and conduct follow-up root cause investigation - Ability to communicate and present findings in a succinct and professional manner - Strong work ethic, a high respect for confidentiality and sound professional judgment and initiative - Strong accountability and responsibility to meet aggressive deadlines - Expert excel skills, including the ability to work with large data sets, advanced knowledge of HRIS and reporting systems and all MS office applications - Previous experience in financial services, preferably in insurance working in a regulated environment preferred Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Montreal, and Winnipeg.   Be your best at Great-West Lifeco and Canada Life - Apply today!    Great-West Lifeco Inc. is a leading international financial services holding company headquartered in Canada with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. It operates in Canada, the United States, and Europe under the brands: Canada Life, Canada Life Germany, Canada Life UK, Canada Life Reinsurance, Empower Retirement, Putnam Investments and Irish Life.   In Canada, Great-West Lifeco operates under the Canada Life brand, offering a broad portfolio of financial and benefit plan solutions and serves the financial security needs of more than 12 million customers. Globally our combined companies have approximately 24,500 employees, 205,000 advisor relationships, and thousands of distribution partners – all serving more than 30 million customer relationships across these regions.   Being a part of our organization means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You are part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.     We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     We would like to thank all applicants, however only those who qualify for an interview will be contacted.     #LI-Hybrid

Reporting to the Assistant Vice President & Senior Counsel, you will be a key member of the legal team providing support to our Canadian wealth and asset management businesses by providing practical and timely legal advice on strategic and tactical business issues related to securities law and investment fund manufacturing and distribution.  You will work closely with a group of legal professionals and business leaders on a range of securities and general corporate/commercial matters, including the preparation of investment fund prospectuses and other continuous disclosure filings, as well as advising on policy and regulatory matters, product development, and other areas relevant to our wealth products and distribution businesses.  Your work will be wide-ranging and will provide the opportunity to develop expertise in dynamic practice areas.  This is an exciting opportunity to work with a highly accomplished team of legal professionals supporting one of Canada’s leading financial services companies.   Accountabilities: - Work collaboratively with business and functional partners to provide practical, risk-based legal advice on a wide range of matters impacting our wealth and asset management businesses - Draft disclosure documents for the initial and continued offering of investment funds - Draft and negotiate material contracts and exemptive relief applications for retail investment products - Support new product development and existing product reorganizations - Support institutional investment management activities - Negotiate contracts (sub-advisor agreements, custodial agreements, trading documentation, service agreements, other corporate contracts) - Research and advise on legal issues of substantial complexity and advise on regulatory requirements and developments, including securities laws and other applicable Canadian and foreign legislation - Advise on individual and firm registrant regulation matters - Develop legal structures for new and innovative investment products and services - Review marketing materials Qualifications and Competencies: - Law Degree, Member in good standing of a provincial Bar - Minimum of 3 years of relevant legal work experience (law firm, in-house, or securities regulatory body) - Knowledge and experience with National Instrument 31-103 and National Instruments 81-101 through 81-107, investment funds and other pooled funds, institutional investing, and general securities / corporate law - Independent Review Committee experience considered a strong asset - Self-motivated with the ability to work well independently and as part of a team - Strong written and verbal communication skills with a practical solution-oriented approach and ability to see the big picture - Demonstrated superior skill in drafting agreements or public disclosure documents - Ability to proactively bring projects to completion - Highly focused with attention to detail - Proven analytical and problem-solving skills with experience simplifying and resolving complex problems - Superior organizational and time management skills with experience handling multiple projects at once - Willingness to learn new topics and work in an evolving business environment - General investment knowledge and completion of Canadian Securities Course or Canadian Investment Funds Course considered an asset - Experience relating to portfolio managers / private wealth considered an asset Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Reporting to the Assistant Vice President & Senior Counsel, you will be a key member of the legal team providing support to our Canadian wealth businesses.  You will provide practical and timely legal advice on strategic and tactical business issues related to the distribution of securities, the provision of investment management and advisory services to retail clients, and the ongoing operation of both investment dealer and mutual fund dealer lines of business.  You will work closely with a group of legal professionals and business leaders on a range of securities and general corporate/commercial matters, including advising on products and service offerings, drafting a wide range of client facing agreements and disclosures, interpreting and advising on all regulation pertaining to our Canadian wealth businesses, and negotiating complex corporate and commercial agreements to support existing and new business activities.  Your work will be wide-ranging and will provide the opportunity to develop expertise in dynamic practice areas.  This is an exciting opportunity to work with a highly accomplished team of legal professionals supporting one of Canada’s leading financial services companies.   Accountabilities: - Work collaboratively with business and functional partners to provide practical, risk-based legal advice on a wide range of matters impacting Canada Life’s wealth businesses - Maintain in-depth knowledge of regulatory requirements applicable to Canada Life’s wealth businesses and advise on regulatory requirements and developments, including securities laws and other applicable legislation pertaining to investment dealers and mutual fund dealers - Draft account agreements and related forms, client disclosures and communications, as well as regulatory applications and filings in support of new and existing business initiatives - Negotiate and draft complex commercial agreements, including distribution agreements, investment management and sub-advisor agreements, subscription agreements, introducing broker / carrying broker arrangements, custody arrangements, principal-agent agreements, and referral arrangements - Advise on the formation of new lines of businesses and services, registration matters, trust and estate matters, and the general operation and administration of investment dealer and mutual fund dealer businesses as well as the provision of investment management advice in non-discretionary and discretionary relationships - Instruct and manage external counsel Qualifications and Competencies: - Law Degree, Member in good standing of a provincial Bar - Minimum of 5 years of relevant legal work experience (law firm, in-house, or securities regulatory body) - Extensive knowledge of provincial and territorial securities laws, regulations, and policies, including in-depth understanding of registrant regulation (NI 31-103, NI 33-109, NI 81-105) as well as CIRO rules pertaining to both investment dealers and mutual fund dealers - Strong knowledge of the securities industry’s regulatory compliance practices, procedures, and principles applicable to investment dealers and mutual fund dealers - Experience advising on discretionary investment / managed account programs (UMA and/or SMAs) and familiarity with associated rules, regulations and guidance notes considered a strong asset - Self-motivated with the ability to work well independently and as part of a team - Strong written and verbal communication skills with a practical solution-oriented approach and ability to see the big picture - Demonstrated superior drafting skills - Ability to proactively bring projects to completion - Highly focused with attention to detail - Proven analytical and problem-solving skills with experience simplifying and resolving complex problems - Superior organizational and time management skills with experience handling multiple projects at once Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Reporting to the Administration Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and various non-registered products.  You will work closely with a Group Retirement Services Customer Service Specialist to assist them in their day-to-day caseload administration. You must become familiar with the Group Pension Administration System (GPAS) and various GRS processes.   What you will do  - Processing of both group and single contributions - Processing of member application forms - Processing of interfund transfers of client/member assets - Processing of cash withdrawals and transfers between registered plans from/to other financial institutions - Completion of Cheque review and mailing - Preparation of member disclosures and taking appropriate action at default stage - Handling member and member plan maintenance on GPAS - Handling basic related inquiries, telephone calls etc. - Fostering relationships with administration staff with a team goal of providing the best customer experience  What you will bring  - Has a customer service focus with a positive can-do attitude - Ability to effectively use MS Office programs at an intermediate level (Word, Excel & Outlook) required. Excel is used daily. - Strong communication skills - both written and verbal - Proven organization skills with the ability to work in a dynamic and changing environment - Previous experience working in a results-driven role with tight deadlines - Ability to stay focused with excellent attention to detail while performing routine tasks. - Self-motivated and flexible to contribute as required in a team environment - Completes assigned work by effectively following and making decisions based on detailed business processing rules and documented procedures.  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid #LI-DNP #IND

Reporting to the Assistant Manager, Quadrus Trust & Settlement, the Trust Accounting & Settlement Technician operates in a fast-paced environment with ties to both Financial Operations and Wealth Operations.  The Trust and Settlement team is responsible for the reconciliation of individual client trust accounts and the settlement of all client trades.  As a member of the Trust and Settlement Team, the Trust Accounting & Settlement Technician role requires knowledge of the Mutual Fund industry, an understanding of Quadrus Policies and Procedures and a background in Finance / Accounting.  The incumbent must be able to work well independently with limited direction, as well as in a close-knit team environment.   You will be accountable for: - Processing daily settlement of Mutual Fund and / or Segregated fund trades - Processing payment for trade settlement - Processing redemption payments from Nominee Mutual Fund plans - Issuing system cheques via Prolific - Handling returned / rejected payments in a timely manner - Corresponding with Quadrus Admin / Individual Investment Services Admin / Client Cash Management for investigation and resolution of trade related issues - Reconcile daily bank deposit of client funded purchases - Ensure accurate tracking of unfunded purchases and associated dealer required funding - Acting as support for other Settlement Technicians as required - Ensuring that MFDA, compliance and privacy guidelines are followed at all times - Meeting established service standards and providing superior customer service - Investigating and accepting A$M receivables through Fundserv  Required Competencies and Behaviors: - Understanding of the Mutual Fund and Segregated Fund Industries - Post-secondary education, preferably with a background in Finance or Accounting - Familiarity with MFDA rules and regulations - Preference will be given to candidates with working knowledge of Quadrus’ business processes - Excellent time management skills with proven ability to successfully meet multiple daily deadlines - Strong organizational skills and keen attention to detail - Excellent oral and written communication skills - Ability to recognize when to escalate issues - Professional and approachable with an emphasis on collaborative working relationships Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

We are maturing our Network Engineering team by embedding multiple security technologies to emerge into Secure Network. Our team consists of highly motivated, innovative, and tech-savvy engineers that evaluate, design, and deploy Secure Network technologies using agile delivery methods and automation.   We are looking for a Senior Engineering Specialist – Secure Network   Role description  The Senior Engineering Specialist is responsible for designing, deploying, and operationalizing new network and security technologies.  He or she will also provide technical leadership by researching and conducting proof-of-concept on emerging technologies to determine business fit and promoting a mindset of continuous service improvement by conducting service health assessments.   What you will do  - Provides technical consulting on capabilities and limitations of network and security technologies - Leads validation and practicality of new technologies through rapid prototyping - Researches and evaluates technologies/products and make recommendations - Tests and evaluates network and security technologies against established criteria - Works with vendors to finalize detailed technical specifications for hardware and software - Installs hardware and/or software in test and if need to in production environments - Builds or enhances network and security technologies infrastructure components, and integrates 3rd party components, using standard tools (batch languages, programming languages, etc.) - Unit and system test all technology deliverables, and supports business acceptance testing - Implements all deliverables with the highest possible quality (that is, fewest implementation defects) - Participates in the creation of project deliverables (estimates, schedules, risk assessments, etc.) as a project team member - Makes design decision within the bounds established by project, portfolio, site and enterprise architectures - Ensures that components are engineered in accordance with the use to which they will be put (for example, backups may need to be both reliable and high performing, but restores may only need to be reliable) - Contributes to creation and maintenance of network and security technologies roadmaps - Conducts technical health assessments of the network and security technologies - Some travel maybe required   What you will bring  - A degree or equivalent education in a related discipline such as Computer Science, Business Computing, Engineering, or Commerce - Minimum 7 years experience designing, integrating, and implementing end to end infrastructure, network and security solutions in a large organization - Proven skills in designing and deploying multi-platform solutions - Broad knowledge of industry technology and directions, and specific knowledge in network and security domains such as network technologies (LAN/WAN/WLAN, SDWAN, Load Balancers, DNS), IAM technologies, Cloud Computing, Automation, IPS/IDS, DDOS, Firewalls, WAF, VPN etc. - The incumbent should have skills and knowledge in capacity planning, disaster recovery planning, product/service lifecycles, service management and a strong focus on customer service - Experience in performance tuning complex infrastructure solutions; knowledge of performance and monitoring tools will be an asset - Attention to detail and effective planning and organizational skills - Excellent analytical and problem-solving skills - Demonstrated initiative (self-starter) with the ability to influence others - Knowledge of Hybrid cloud environments and public cloud providers - Proven history of both technical and non-technical “soft” skills - Good working knowledge of ITIL practices and processes - Strong leadership, communication, negotiation, and interpersonal skills with demonstrated experience working in a team environment - Strong desire to implement change and contribute to the organization’s vision - Proven history of making appropriate decisions and recommendations - Good knowledge of Agile, Dev Ops, and PM methodologies What really sets you apart - Expertise in network security (including but not limited to IPS/IDS, DDoS, WAF) - Accreditation in Network and/or Security such as CCIE, CCNP, CISSP or equivalent - Experience in Scripting / Automation - Dev Ops or Agile Experience   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Canada Life is seeking motivated individuals with a true passion for Cyber Threat detection and Incident Response.   Are you looking for an opportunity to work in a world-class cyber detection and incident response security operations capability? Are you interested in making a real difference?   As an Information Security Event Management Centre (iSEMC) Analyst, you will be part of a team that: - Monitor, detect, and analyze potential intrusions in real time and through advanced analytics of security-relevant data sources - Respond to confirmed incidents, by coordinating resources and directing remediation efforts - Provide situational awareness and reporting on cybersecurity status, incidents, and KPIs to business units - Ensure operating security technologies such as IDS/IPS and data collection/ analysis systems are configured and operating effectively   Your highly detail-oriented analytic skills and technical knowledge will be focused on monitoring multiple sources of security event information to identify suspicious activity and provide triage, initial investigation and documentation of potential incidents.     Other accountabilities of this role include security reporting, analyzing threat intelligence and attending Critical Incident Response Team (CIRT) meetings.  The ISEM Centre Analyst reports to the Director of Security Event Management and will work under the Manager of Security Event Management for the iSEM Centre.  This position will be located in Winnipeg.   Organization Summary:       The Information Security Event Management Centre (iSEM Centre) team reports to the Global Chief Information Security Officer and provides cyber detection, incident response and threat intelligence services on behalf of the Global Enterprise.   Accountabilities: - Monitoring and Analysis of Information Security Events    - Information Security Threat Alerting - Information Security Reporting - Audit, Compliance, and Oversight Services - Customer Support  Qualifications and Competencies:    Mandatory - Certificate or degree from an accredited college or university or equivalent experience - Minimum of four years experience as an Information Technology practitioner or in another I.S. related function - Experience using trouble ticketing systems (e.g. BMC Remedy, ServiceNow) - Knowledge of network protocols (e.g., IPv4/IPv6/TCP/UDP/DNS/HTTP) - Knowledge of major operating systems (e.g., Windows, AIX, Linux) - Knowledge of security technologies (e.g., SIEM, IDS/IPS, EDR, Firewalls) - Ability to read and interpret network diagrams and packet captures - Experience in doing triage, investigation and remediation of security events received via tools such as SIEM, IPS, IDS, EDR, etc - Demonstrated teamwork skills - Demonstrated ability to set goals and deliver results - Ability to multi-task - Ability to effectively manage change and stress - Excellent verbal and written communicator - Highly motivated and detailed oriented - Self managed and team oriented - Strong customer service orientation Desirable - Two or more years of direct experience in Information Security, including some of: threat management, vulnerability assessment, monitoring and investigations - Experience as a SOC analyst - Experience with SIEM products - Experience with scripting and coding (e.g. Python, Power Shell, Perl, VBA) - Experience with problem/incident and change management response - Familiar with ITIL processes - Experience with writing or developing procedures and processes - Completed, working towards or willing to attain Information Security Certifications (e.g. CISSP, Network +, Security +, SANS GCIA and GCIH) We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.   Be your best at Great-West Lifeco and Canada Life - Apply today!    Great-West Lifeco Inc. is a leading international financial services holding company headquartered in Canada with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. It operates in Canada, the United States, and Europe under the brands: Canada Life, Canada Life Germany, Canada Life UK, Canada Life Reinsurance, Empower Retirement, Putnam Investments and Irish Life.   In Canada, Great-West Lifeco operates under the Canada Life brand, offering a broad portfolio of financial and benefit plan solutions and serves the financial security needs of more than 12 million customers. Globally our combined companies have approximately 24,500 employees, 205,000 advisor relationships, and thousands of distribution partners – all serving more than 30 million customer relationships across these regions.   Being a part of our organization means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You are part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.     We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     We would like to thank all applicants, however only those who qualify for an interview will be contacted.    

Reporting to the Associate Manager, Digital Enablement, you will be responsible for providing business support for senior leaders, hiring managers, advisors, field support and internal staff in Advisory Network.  This includes business as usual, audits and some project work.   What you will do   Security Coordination - Support the creation and maintenance of role-based access and software profiles - Manage the system security access for hiring managers within Advisory Network including mainframes and standalone applications/software. - Administer third-party system: Siebel, Docusign - Processing of onboarding, offboarding and employee transfer requests - ICOFR terminations and modifications related to periodic/quarterly/yearly audits - Respond to inbox inquiries in a timely and professional manner Access Control Auditor - Compare and validate list of users on annual basis - E-mail follow ups to leadership and users directly to confirm access - Track responses - Terminations and modifications as required - Deliver comprehensive reporting to leaders and audit teams Technical Support (Senior Leaders) - Provide deskside support for Senior Leaders in Advisory Network. - Support includes, first level technology support, if needed escalate to internal tech teams - Development of job aids, as required What you will bring - Bilingualism (English /French) is highly desirable - Ability to foster strong relationships with peers and security/technical partners - Demonstrated analysis and problem-solving skills - Demonstrated strong organizational skills and attention to detail - Capable of multi-tasking and prioritizing work assignments - Strong written and verbal communication skills - Self-motivated, takes initiative - Ability to work well independently and in a team setting - Proficiency with MS Office Products - Reporting experience an asset  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Toronto, Winnipeg, Regina, Vancouver    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

The Instructional Designer is responsible for analyzing, designing, developing, implementing, and evaluating training programs and curriculum for the various roles within Individual Customer Operations and Customer Service. They will work closely with the Operations and Customer Service leaders and subject matter experts (SMEs) to develop effective and engaging learning solutions. They will also work with the Operations Trainers to ensure they have the confidence and competence to effectively deliver training material to staff.   What you will do - Collaborate and provide consultation with business partners and SMEs to analyze, design, develop, implement, and evaluate training solutions. - Follow adult learning principles to develop instructor-led and web-based training material, ensuring curriculum aligns with business goals and desired performance outcomes. - Conduct needs/gap analysis in existing training materials for improved learning experiences. - Use a variety of instructional design techniques to conduct the required phases of analysis, including identifying and detailing training plans and design documents. - Measure the effectiveness of training content and programs using the Kirkpatrick model of evaluation. - Ensure all training materials are clear, concise, consistent, and instructionally sound. - Construct learning objectives for optimal assessment of learning retention. - Work with subject matter experts to gather and build training that meets the needs identified by customers. - Ensure content validation through the appropriate review and editing cycles. - Pilot new training programs, report on results and adjust programs, as necessary. What you will bring - Certificate in adult education or 5 years of relevant instructional design experience. - Proven application of current adult learning theories and practices within training materials. - Experience in an Insurance and or Investment organization would be an asset. - Knowledge and application of various instructional design methodologies and techniques. - Experience developing effective training materials including presentations, facilitator guides, storyboards, eLearning lessons, and simulations. - Outstanding written and verbal communication skills, paying close attention to detail and accuracy. - Experience translating in-depth information into an easy to understand, digestible format. - Ability to multi-task and problem solve within a fast paced, high-tech work environment. - Exceptional customer service and negotiation skills. - Strong facilitation and presentation skills. - Proficient Microsoft Office skills (Word, Excel, and PowerPoint). - Experience working with course authoring software (Articulate Storyline & Rise) and Learning Management Systems (LMS) is an asset. - Willingness to embrace change and process improvements to streamline work processes. - Ability to manage and prioritize multiple projects, deliverables, and competing priorities with a proven record of success. Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Regina, Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

In this role you will be responsible for completing all system updates and investigation required to support the application during the underwriting cycle of a new business application. This is a highly technical role which requires individuals to complete new business transactions in an accurate and timely manner. Individuals in this role will be considered the system and processing experts.    What you will do  - Accurately processing new business transactions with the goal of meeting or exceeding service standards on a regular basis - Updating the administration system(s) to ensure the correct contract is produced. - Placing of policies, receipt of funds, verifying signature requirements in the administration system and completing post decision tasks in Aura - Reissue requests - Responsible for processing the pre and post transactions for Critical Illness and/or Disability applications - Creating or replacing new documents to create accurate contract packages - Investigation of outstanding placing requirements at predetermined intervals - Processing payments - Updates to Client Information System - Manage closing out of pending and issued files with outstanding requirements - Process requests for optional policies - Creating client letters What you will bring  - Ability to speak and write in French is required - Excellent written and verbal communication skills   - Attention to detail and a high degree of accuracy - Ability to work independently and handle multiple tasks and responsibilities - Strong time management and prioritization skills - Strong decision making and problem solving skills - Shows initiative - Excellent team player - Ability to work in a fast paced environment - Sound working knowledge of Windows, Microsoft Word, Excel, Outlook Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid  

This position will require the employee to be working in the office full time, with a future opportunity to work from home 1-2 days a week once all applicable training has been completed.   Reporting to the Assistant Manager of the Service and Support Team, you will be responsible for various functions that support the Individual Life Client Services department.  You will work closely with the Client Service and Policy Change Teams in various aspects as set out in the following accountabilities.   What you will do  - Accurately sorting mail in preparation for scanning. - Entering policy information and document details into the imaging application so business requests can be triaged for processing. - Sorting, verifying, and distributing various types of system generated reports. - Reviewing time sensitive client and advisor communication prior to distribution. - Monitoring general e-mail boxes and public folders to filter e-mails or respond to inquiries as required. - Verification and distribution of system generated cheques. - Assembling Insurance Policy contracts. - Processing returned mail. - Ad-hoc tasks as requested What you will bring  - Accurately sorting mail in preparation for scanning. - Entering policy information and document details into the imaging application so business requests can be triaged for processing. - Sorting, verifying, and distributing various types of system generated reports. - Reviewing time sensitive client and advisor communication prior to distribution. - Monitoring general e-mail boxes and public folders to filter e-mails or respond to inquiries as required. - Verification and distribution of system generated cheques. - Assembling Insurance Policy contracts. - Processing returned mail. - Ad-hoc tasks as requested Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Do you have a passion for helping people become more productive, and efficient with technology?  Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life?   In this role you will identify our users’ needs and promote best practices to ensure that users are getting the most out of our technology systems.  You will learn our business, learn, and understand our audience, and learn and understand our Canada Life tailored Salesforce system.   This role is considered remote.   What you will do - Becoming a subject matter expert in our Canada Life tailored Salesforce - Keeping up with changes and enhancements in Salesforce - Able to use critical thinking to identify the needs of our users - Performing trouble shooting, problem solving, and training - Recognize trends, monitor, and execute requests and track data - Use and maintain appropriate procedures and documentation - Providing exceptional customer service over the phone and via email - Demonstrate clear and concise communication skills and exceptional customer service - Capturing call/email details into a ticket tracking system What you will bring - A great listener, who is comfortable providing support to a wide range of users - Service Desk or Help Desk experience will be considered an asset - Experienced in training on technological procedures and practices is an asset - Demonstrated analytical and issue resolution skills - Planning and organization skills - Excellent communicator, both verbally and written - Thrives in a fast paced, changing environment - Positive, can do attitude - Self-motivated, takes initiative - Enjoy a strong team-focused working environment - Demonstrated ability to work within tight deadlines while staying calm, cool and collected - Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset - Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint) - Bilingual (French/English) is required Given the size and scope of our organization, we have the flexibility for this position to be fully remote.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Remote

The Missing Client Coordinator will provide support to the Individual Customer organization by handling returned mail and completing the necessary steps attempts in locating missing clients.   The incumbent must be detail oriented; organized; take initiative; be adaptable; remain focused; work independently and exercise discretion while managing confidential information.     Accountabilities: - Handle returned mail for all Individual Customer Operations including Wealth and Individual Insurance - Locating updated address information for each missing client by reviewing files/systems for updated details - Corresponding with our advisors for updated client contact information - Using available mainframe systems and online tools to locate updated address information received in other business areas - Search obituaries to identify any client related deaths - Using information obtained from our resources to contact clients for updated information - Handle sending and receiving files authenticating client information - Completing letters to clients for potential matches to confirm correct client and address - Working closely with administration teams within the Wealth and Insurance departments regarding updated information located for a client - Knowledge of systems such as Unitrax, Ingenium, Investment Centre, Co-Pilot and ONBASE used within Wealth and Insurance would be an asset Qualifications and Competencies: - Excellent analytical skills and high attention to detail - Self-starter with the ability to work independently, as well as part of a team - Excellent interpersonal and communication skills, both written and verbal - Demonstrated strong organizational capabilities with the ability to handle multiple priorities and fluctuating workloads - Demonstrated customer service mindset - Ability to build and manage trusting relationships with all business partners - Demonstrated business professionalism adhering to Canada Life corporate guidelines for Privacy and Code of Conduct while handling sensitive client information - Microsoft Office Skills (Excel, Word, Outlook etc) - Bilingual (French) would be an asset   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid  

The Missing Client Coordinator will provide support to the Individual Customer organization by handling returned mail and completing the necessary steps attempts in locating missing clients.   The incumbent must be detail oriented; organized; take initiative; be adaptable; remain focused; work independently and exercise discretion while managing confidential information.     Accountabilities: - Handle returned mail for all Individual Customer Operations including Wealth and Individual Insurance - Locating updated address information for each missing client by reviewing files/systems for updated details - Corresponding with our advisors for updated client contact information - Using available mainframe systems and online tools to locate updated address information received in other business areas - Search obituaries to identify any client related deaths - Using information obtained from our resources to contact clients for updated information - Handle sending and receiving files authenticating client information - Completing letters to clients for potential matches to confirm correct client and address - Working closely with administration teams within the Wealth and Insurance departments regarding updated information located for a client - Knowledge of systems such as Unitrax, Ingenium, Investment Centre, Co-Pilot and ONBASE used within Wealth and Insurance would be an asset Qualifications and Competencies: - Excellent analytical skills and high attention to detail - Self-starter with the ability to work independently, as well as part of a team - Excellent interpersonal and communication skills, both written and verbal - Demonstrated strong organizational capabilities with the ability to handle multiple priorities and fluctuating workloads - Demonstrated customer service mindset - Ability to build and manage trusting relationships with all business partners - Demonstrated business professionalism adhering to Canada Life corporate guidelines for Privacy and Code of Conduct while handling sensitive client information - Microsoft Office Skills (Excel, Word, Outlook etc) - Bilingual (French) would be an asset   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid  

We are looking for an In-take Coordinator in Winnipeg, MB.   The Intake Coordinator will follow-up with both Plan Sponsors and Plan Members to obtain duly completed documentation, ensure the forms are fully completed and respond to any questions they may have on the claims process. They will also ensure the claim is accurately set-up on the system in accordance with the contract and any required group specific special features.   What you will do  - Review system, claim documents and contract to confirm if eligibility requirements are met - Accountable for the outreach call to Plan Sponsors and Plan Members within 24 hours of receipt of initial claim information - Responsible to communicate via phone calls/emails to verify any discrepancies, missing or unclear information from either Plan Sponsor or Plan Member - Responsible for declination letter to Plan Sponsor and Plan Member accordingly - Adjudicate and manage the claim if expected to be for a limited duration (known as Quick Pay claims) - If claim does not meet eligibility for a Quick Pay claim, transfer the claim to the Disability Case Manager for claim adjudication and management and to DCAs for benefit calculation - File documents accordingly  What you will bring  - Minimum of one year within a customer service environment - Excellent oral and written communication skills in both French and English would be considered an asset - Must be able to understand complex instructions and basic contractual language - Knowledge of basic medical terminology - Strong typing and data entry skills; proficiency with Microsoft Office programs - Demonstrates excellence in phone etiquette and client service - Strong and effective organizational and time management skills with the ability to manage multiple priorities - Working experience within disability insurance is an asset  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Life Claims Processors are responsible for the assessment and payment (or decline) of group life insurance claims for an assigned block of business. The purpose of this job is to assess straight forward group life insurance claims in an accurate and timely manner, to make payment to the named beneficiary (approved claims) and to provide clear, written communication for declined claims. Care must be taken to ensure all communication is sensitive to people who are grieving or in emotional shock.   We will know the job is well done based on customer service reports, (turn around target), audit results and observation.   What you will do: • Independently assess Retired and Dependent Basic Life, Supplemental Life, and Paid Up Certificates to $150,000.00; • Assess Retired and Dependent Basic Life, Supplemental Life, and Paid Up Certificates in excess of $150,000.00 - subject to review by management or their delegate; • Handle telephone and email inquiries relating to a specific claim or general insurance policy/ legal matters (minor beneficiaries, estates, etc); • May communicate with bereaved family members, Group Clients, Lawyers, Physicians and/or Business Development; • Correspond with bereaved family members, Group Clients, Lawyers, Physicians and/or Business Development to request outstanding claim requirements or communicate claims decisions; • Claim Payment - calculate interest amount when appropriate, update the life claims tracking system and Life Electronic System, prepare cheque requisition using Prolific (Corporate Cheque writer), complete relevant income tax documentation, prepare payment communication; • Other duties as assigned.   What you will bring: • Education/skills acquired at post-secondary level or equivalent e.g. one year Community College certificate; • More than two years and up to and including four years relatable work experience; • Communication - states requirements clearly, concisely & logically, but with compassion & empathy as Analysts often communicate with bereaved family members. Understands who to communicate with, when and in what manner (phone, email, letter); • Strong communication skills in English and French; • Customer Service - effectively determines and satisfies customer needs in a timely, accurate, courteous and efficient manner; • Teamwork - works well as a team member within the department/division. Shares information and fosters cooperation; • Managing Change - effectively handles the pressures of deadlines & fluctuating work volumes; • Business Knowledge & Legal Requirements - understands the business requirements of the department. Understands the legal requirements regarding such issues as beneficiary designations and properly applies analytical skill to interpreting laws and contract wording; • Technical Skills - has the technical skills required to complete tasks. Systems used within department include mainframe applications - PAS/ EAS/ LCW; Word, Paradox (Access) database, Excel, Prolific (cheque writer), and Life Electronic System (LES)   Be your best at Canada Life- Apply today!   We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Shatter your perception of a traditional insurance company. We’re looking for skilled career individuals to join a creative organization where you’ll connect with some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life.   It would be advantageous if you had experience in the insurance, financial or wealth management industry. But we’re looking for someone enthusiastic, focused and passionate about leading the way. If you’re a self-educator with analytical skills and you understand that 100% is the standard, and nothing less than we are off to a good start.   In return, we’ll provide you with the training and tools to succeed, including some of the most advanced technology in the business. We’ll inspire you to welcome change, think for yourself and bring forward creative ideas that will transform the way Canadians handle their insurance and financial lives.  Better yet, we’ll support your personal and professional development and generously reward your success.   Can you lead the way?   What you will do    Underwriting/Financial Analysts are responsible for analyzing data, identifying plan design and making basic pricing decisions to assist in driving new sales and renewing existing employee benefit plans. In this position you will: - Actively promote financial recommendations regarding new business and renewal pricing - Liaise with head office to underwrite new business - Recommend plan design and product solutions to sales representatives through the analysis of client claiming patterns and within a financial advisors’ book of business - Lead and design local sales tracking and reporting tools What you will bring  - Post-secondary education or related work experience - Strong mathematical skills and financial aptitude - Ability to show initiative and be self-motivated - Dedication to continuous learning and self-development - Other skills include: time management, communication, proficiency with Microsoft Office Suite - Fluently bilingual in English and French.  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid #IND

We are looking for an Organizational Change Management and Adoption Lead within the Service Experience team.   Reporting to the Director, Service Experience Process Governance and Reporting, the successful candidate will be responsible for building and running an organizational change management capability to advance the roll-out and adoption of technology, service management practices and services across the company. This role will require working with senior business and technology stakeholders and teams across the organization and is a key part of transforming the ways of working across people, process and technology.    Within the Canada Technology team, this role will be required to have a good understanding of related technology, service management practices and service concepts, and coordinate across stakeholder teams to create and maintain a cohesive communication, training and organizational change management approach and roadmap.    This role will also work with learning and development, communication, and HR teams to establish technology, service management practices and service focused learning and training capabilities, as well as learning events for teams across Canada Life to leverage.    What you will do  - Ensure changes are introduced with minimal impact, are well understood and supported. - Create and maintain repeatable organizational change management strategies and roadmaps tailored to advancing the use and adoption of technology and services. - Acts as a change leader and advocate for organizational change management, methodologies, and practice across the organization, including influencing senior leadership - Facilitate regular feedback opportunities to ensure objectives and benefits are realized.  - Ensure technology, practices and services are adopted and applied to business scenarios in a fit-for-purpose manner. - Maintains channels and content in support of increasing adoption, awareness, and measurement. - Responsible for planning and executing events that promote awareness and excitement with technologies, service management practices and services across Canada Life, including collaborations with internal teams and external vendors - Plan, develop and execute outbound communications from the technology team. - Works with Learning and Development, Human Resources, and Communications areas and others as necessary in the development and implementation of successful ACM strategies and plans - Establish technology, service management practices and service-related learning and training capabilities - Supervises, coaches, trains and mentors organizational change management team members, program / project team members and practitioners - Lead and facilitate workshops, working sessions and meetings focused on the change and gaining benefit from the change. Provide education, training and mentoring as needed     What you will bring  - A solid understanding of how people go through a change and the change process; experience with Prosci ADKAR Model or similar change model - Experience and knowledge of organizational change management principles, operations, methodologies, and tools - Exceptional communication skills – both written and verbal; excellent active listening skills. Ability to facilitate discussions among the team and clearly articulate messages to a variety of audiences - The ability to design, develop and implement training courses   -  Flexibility and adaptability; able to work in ambiguous situations - Demonstrated ability for critical thinking, and strategic alignment to forward-looking goals and objectives - Demonstrated ability to manage multiple projects at one time - Ability to work effectively at all levels in an organization - Considered a team player and able to work collaboratively with and through others - Demonstrated ability to acquire and develop an acute business acumen and understanding of organizational issues and challenges - Experience with large-scale organizational change efforts preferred - Proficiency with Windows-based computer applications (i.e. MS Office applications) - Minimum 7 years related experience and involvement in organizational change projects - Completion of post-secondary education, with a major in Business, Organizational Behavior Human Resources, or an equivalent combination of education and experience - Change Management Professional Certification/Designation or equivalent ACM training and experience Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid