Current Career Opportunities

We are looking for an Advisor Support Associate to join our Financial Solutions Centre!   Reporting to the Sales Support Manager, Financial Solutions Centre the Advisor Support Associate will contribute to our Financial Service Representatives success by providing value-added sales and client service support to help us grow our business.   What you will do  - Provide strategic sales support to Financial Service Representatives to help them attain their sales goals and thereby help the Financial Solutions Centre achieve overall growth targets - Provide a high level of defined administrative services and support within the Financial Solutions Centre - Provide outstanding customer service and support by putting the customer first - Contribute as part of a high functioning operations team committed to the success of our advisors and Financial Solutions Centre - Provide professional, knowledgeable sales and service support to help Financial Service Representatives with new business as well as conserve and grow the business of existing clients - Provide administrative services and support to clients, peers, head office business partners, and the management team within the Financial Solutions Centre - Following specific administrative processes - Maintain compliance standards are met along with Financial Service Representatives within the Financial Solutions Centre - Able to take on special projects, as required - Offer general support and coverage to peers as required What you will bring  - Post-Secondary education; business related field preferred - Proficient in using E-mail, Word, Excel & PowerPoint, aptitude for learning new technology - Effective communication skills, both written and verbal, responding promptly to requests; effective telephone techniques; tact, courtesy and patience - Adaptable to change, with an understanding of the need to quickly change priorities and respond in a positive manner - Demonstrated proactive approach, showing initiative toward process improvement and individual development - Ability to prioritize multiple tasks and work effectively with continuous interruptions - Strong problem-solving skills and can-do attitude - Establish and maintain positive working relationships with others both internally and externally  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid  

Reporting to the Chief Enterprise Architect, the Director Enterprise Architecture proactively and holistically helps guide the Investment Technology line of business through technology transformation and optimization initiatives. Success in this role requires a strong partnership and collaboration with senior business and technology leaders across the organization.   This role focuses on understanding and applying existing, mainstream, and emerging technologies to transform and optimize the technology eco-system to achieve the desired business outcomes.  The Director Enterprise Architecture responds to disruptive forces by helping facilitate the decision-making process and providing actionable recommendations on initiatives and policies to help Investment Technology drive targeted business outcomes.   What you will do - Develop and maintain the overall architecture and IT strategy for our Investment Technology line of business - Ensure products and projects delivered align with the architecture direction and balance budget, time, and delivery expectations - Apply business & technical acumen, knowledge, and experience to drive new ways of thinking about issues to resolve highly complex technical and business challenges - Drive IT eco-system opportunities and maintain awareness of industry trends, emerging technologies, and presents opportunities to senior business leaders - Integrate vendor supplier software into the Investment and Canada Life eco-system - Lead/Participate in the Architecture Review Councils and raise items as required to collaborate on architecturally significant decisions - Lead a team of Portfolio Architects who are each aligned to Investment Technology, managing and directing work volumes, and providing governance and oversight - Lead all employee lifecycle events for all direct reports, including recruitment activities, selection, onboarding, and performance and professional management - Build and maintain a culture that focuses on consistently delivering customer value - Demonstrate and provide leadership in managing IT risk and ensure compliance across all products and projects - Design, implement and enforce governance strategies and tools for use across the enterprise What you will bring  - 10+ years of multi-disciplinary architecture experience in a large, complex organization - Bachelors’ degree in Computer Science and/or Software Engineering or equivalent experience - Ability to build and maintain collaborating stakeholder relationships across multiple geographies and business functions - Ability to effectively communicate high-level concepts and solutions with Technology and Business teams - Values simplicity and is unafraid to challenge technical constraints to utilize an iterative and agile approach - Understands the framework (i.e. structure, people, processes, and technology) that supports an organization’s strategy and can successfully leverage it - Self-starter with the ability to comfortably operate in ambiguity - Proven experience leading a team to meet deliverables, and manage a team’s personal and professional development Assets - Experience in the financial services industry or in a similar complex and regulated industry - Experience with vendor offerings in the Investments domain - Architectural experience using modelling languages and frameworks, architecture practices and principles in Business, Information (data), Application, Technology, and Security architecture disciplines - Understanding of continuous architecture and value stream approach to business solutions  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Canada Life is seeking a student to work with our compliance department to develop our organization’s legal and regulatory requirements library. In this role, you will support the chief compliance officer and corporate compliance team in developing and executing a strategy for maintaining our requirements inventory.    This is an exciting opportunity for a law student looking to gain a complete understanding of the universe of the regulatory environment for one of Canada’s leading financial institutions.   What you will do  - Support the completion of the organization’s existing regulatory inventory loaded into the organization’s regulatory management platform - Perform Quality Assurance of the organization’s regulatory inventory - Ensure consistent application of the regulatory inventory across the organization - Assist in the identification of any missing legislative requirements and coordinate with parent company stakeholders - Assist in developing the organization’s strategy for ongoing maintenance of our regulatory requirements What you will bring  - Completed at last one (1) year of juris doctor or equivalent program - Exceptional attention to detail - Strong organizational capabilities and project management skills - Process-oriented; requires developing, documenting and maintaining detailed end-to-end procedures - Can absorb and synthesize large volume of information and identify patterns across data elements - Ability to quicky absorb information, learn about business structures, including insurance, securities and investment functions - Ability to form productive working relationships across various business functions - Strong communication skills Nice to haves - Familiarity with Excel and PowerBI Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   #LI-Hybrid  

Health & Dental Claim Solutions is looking for an Administrative Support Assistant.   The Administrative/Technical Support Assistant will use their attention to detail, organizational, and time management skills to run operational jobs that supports various organizational departments.  The role is primarily responsible for running reports and is a System Access Request Coordinator.   What you will do    Reports - Produce daily reports for external and internal clients. The report includes deductible reports, lifetime maximum, purged history, and history for new insurance carriers. - Produce claims information requested by legal offices for motor vehicle accidents. - Schedule jobs and create schedulers daily. Data Transfer - Transfer history data profiles to various systems such as Mainframe (BEN) and Tandem. - Reconcile error reports related to PDD drugs. - Update files to ensure correct information is printed on external documentation produced by the claim payment system. System Access Request Coordinator - Submit request to get access or terminate access for group health team members. - Ensure requests are fulfilled in a timely manner. - Troubleshoot and problem solve access issues with business partners and Service Management team. What you will bring  - Completion of high school or equivalent. - Experience with Microsoft Office Suite. - Experience with Mainframe (BEN), TSO, and TOCS is an asset. - Well-developed organizational and time-management skills with the ability to handle multiple tasks with multiple deadlines. - Strong verbal and written communication skills. - Strong analytical, troubleshooting, and problem-solving skills.  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Learning opportunities, responsibilities and expectations - Craft content and copy that’s creative, clear, compelling, and audience-focused - Partner in development of communications plans - Develop, create and execute a variety of marketing communications tactics - Build collaborative and productive relationships with colleagues and business partners across the organization Skills and abilities required - Very strong demonstrated business writing skills – for digital and print - Must be self-motivated, self-managing, organized and able to prioritize projects to meet deadlines - Must enjoy working in a fast-paced team environment - Strong attention to detail Days and times student must be available:   Monday to Friday, 8:30 a.m. to 4:30 p.m. or 9 a.m. to 5 p.m., 37.5 hours per week Expectation to be in the office one day a week.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

This is an exciting time to join the Group Customer Technology organization as we continue to build, enhance and support the technologies and systems that deliver functional value to our Group Customer business partners.  As a Senior Software Developer (Mainframe) on our DevOps team, you will contribute to the ongoing development and sustainment of systems through design, development, support and maintenance activities in addition to the building of new application systems through the modernization and integration of existing legacy systems.   What you will do    Software Developers are part of a DevOps Squad, responsible for full lifecycle of the products they support.  This includes the design, development, support and maintenance of software solutions.  The Software Developer will have the opportunity to be part of building sustainable modern solutions and supporting their quality work in production. This Role Involves The Following Activities - Design, develop, integrate, test, transition to production, and maintain software applications - Provide production support, application monitoring, and tuning for applications - Participate in a multi-person on-call rotation for production support - Participate in project planning - Provide input into the evolution of the software development environment and methods, including consultations with the Systems Architects and Business System Analysts - Provide technical leadership within your areas of expertise This Role Also Involves These Additional Specific Activities - Implement enhancements to existing software including solution design, work breakdown and estimation, deploying the changes and warranty support - Able to organize work tasks and coordinate with other team members - Verbal and written communication required with other team members - Trouble shoot application problems, then document and maintain an inventory of expertise for identified problems - Handle multiple priorities when required - Provide feedback into our software development best practices - Occasional after hours and weekend work will be required What you will bring  - A degree or diploma in computer science or a related discipline or an equivalent combination of training and experience - 5+ years of Mainframe Software Development experience - Training, knowledge and experience with the following: - Software design methodologies and proper documentation procedures - Software requirements analysis and design principles - DevOps and/or Agile team experience, especially related to Scrum or Kanban practices - Understanding of technical environments and their infrastructure including servers, networks, and security - Quality assurance techniques and automated testing practices - Solid understanding of the Mainframe Development environment and tools: - DB2, IMS DB, IMS/TM or CICS, PLI, COBOL, JCL - Changeman, Compuware tools, CA tools, File-Aid tools - Strong debugging and investigation skills - Demonstrated ability to work independently or as part of a team - Plan and organize software development work - Communicate effectively verbally and in writing, in person or through remote sessions - Previous experience with ServiceNow and Jira would be considered an asset Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Halifax, Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for a Solutions Architect    Reporting to the AVP Group Portfolio Leader, the successful talent will put the customer at the centre of everything they do, drive business value, and demonstrate this in their work.  As the Solutions Architect you are a thought leader that works with your peers and owns the architectural vision for your Product area.  You will develop the strategies and roadmaps that enable project delivery and application support.  You value simplicity, evaluate solution option trade-offs and are unafraid to test technical constraints or business assumptions to achieve the right solution.  You work closely with all team members and will play an integral role in solution scoping and design with a focus on CX, EX, security, scalability and ROI (return on investment).   What you will do  - Be an Architect Lead for a multi-year transformation initiative whose purpose is to re-invent business operations with the goals of intelligent automation and simplified CX - Foster a high-performance culture and add to Canada Life’s employee promise - Apply a challenger mindset to test and validate business requirements, assumptions, and solution options - Own the architectural decisions for the team and lead the technical vision and direction for the solution to achieve customer and business outcomes - Supports application technology research (early-stage development/prototype) in support of BU strategy - Trusted Technology advisor/advocate for business units that connects business and technology outcomes - Lead project teams in the elicitation of needs and problems statement for the creation of solutions that accommodates future architectural changes and designs - Author the technical design specifications of the product with a focus on end-to-end solution design ensuring alignment to enterprise architecture & strategy - Provide ongoing coaching and mentorship of the technical team, and support the Developers on complex code issues and design gaps - Demonstrate the ability to learn and research advanced technologies and concepts, learning new skills and software as necessary - Assess all risks and offer mitigation strategies, communicating impacts across multiple channels across initiatives and operations What you will bring  - Bachelor Computer Science / Software Engineering degree or equivalent with a minimum of 8 years of experience in complex IT environments - Ability to build and maintain collaborative stakeholder relationships across multiple geographies and business functions - Ability to effectively communicate high-level concepts and solutions with Technology and Business teams and stakeholders - Expertise in complex integrations and API approaches - Self-starter with the ability to comfortably operate in ambiguity - Skilled at articulating the benefits and risks to a solution’s feasibility and functionality Assets - Experience in the financial services industry or in a similar complex and regulated industry - Experience in, and understanding of, Scrum, Kanban and agile values and principles - Experience with business process modernization - Experience with cloud computing (e.g. AWS, Azure, Google) - Experience with modern Omni Channel architectures - Experience with Salesforce & CRM - Experience using Workflow and Content management technologies (e.g. Appian, IBM CP4BA/FileNet, OnBase) - Development experience in RDBMS, modern programming language(s) such as Java, Javascript, SQL, C# and frameworks such as .Net, services/API’s - Experience with Business Process Model & Notation (BPMN) and Decision Model & Notation (DMN) standards - Experience developing target state architectures and roadmaps - Certification with TOGAF 9.2, FLMI Lvl 1, ITIL, Scrum/Agile would be beneficial  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid\

The main purpose of this job is to provide full administrative support for the entire Living Benefits Claims Department and is the main contact for our Living Benefit insurance partners in the field (agents, brokers, policyholders, Sales and Marketing Centre personnel, etc…).   What you will do  - Sorting, screening and entering of incoming mail, including fax and emails on the Claims Tracking System.   - Customer service and handling phone calls and emails as the main contact for the claims department - Setting up new claims - Picking up and sorting benefit and medfee cheques and putting them in proper envelopes - Handling letters regarding our stale-dated cheques What you will bring  - Excellent keyboarding skills; - Good reading comprehension; - Good English and French language skills; - Basic PC computer & Microsoft Office skills; - Excellent communication skills; - Strong customer service skills; - Comfortable working in a technology based environment; - Knowledge of Group Insurance (asset); - A minimum of 1 year of cumulative work experience; - A high school diploma;  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Reporting to the Manager, Facility Operations, the Strategic Facilities role is responsible for strategic roadmaps that support innovative housing solutions to meet the evolving requirements of our Canadian business operations and includes stack planning, client engagement, data analytics, and project execution.   As part of a highly collaborative team, this role functions in a fast-paced environment and contributes to the execution of critical and high impact BAU activities and large projects to successfully implement the corporate facilities program.   Working with management from all divisions and stakeholders in IS, Finance, Human Resources, Property Management and facilities industry professionals, this role gathers and analyzes data relative to occupancy forecasts to understand the impact of long-term corporate goals, initiatives, and external business drivers on the real estate portfolio to set current and ongoing space usage plans.    This position will be located in London. Limited travel may be required.   What you will do  - Create, maintain, and develop building stack plans for corporate offices that may house 3,000+ people at any given site. - Understand occupancy data, participate in creating the narrative around the data, and use output to influence stack plans and client communications. - Provide planning services to Corporate Properties projects including project scope definition, budget input and oversight, project risk assessment and identification of the critical success factors for project execution. - Provide project coordination services for the portfolio of projects. These services include project monitoring, project status reporting, client management, as well as project issue identification, escalation and resolution requirements. - Provide account management services ensuring that customer service levels are monitored and met; ensuring that services are sufficiently mobilized to enable the effective delivery of these services to the various user divisions. Provide issue escalation and resolution services as appropriate. - Continuously liaise with leaders throughout the organization to understand their short- and long-term objectives and their potential impact on their housing and tenant service needs. Ensure that Corporate Services plans are harmonized and aligned with the Lines of Business plans. - Develop presentation and other material for senior management and participate in promoting and increasing the awareness of Corporate Properties services, policies, procedures, and constraints to the various lines of business. What you will bring    Core skill sets include innovative problem solving, strong project management, effective communication (oral and written) across all levels of the organization, ability to work independently within the confines of tight and often fluid schedules together with a high degree of diplomacy balanced by an absolute focus on customer centricity and service excellence.   Education: - Post-secondary education Experience: - Minimum 5-years experience in a facilities related field and experience in corporate environment. Skills: - Exceptional teamwork, - Planning and organization skills - Business acumen and business analysis skills - Interpersonal and communication skills, both oral and written, as well as tact, diplomacy, and resourcefulness with the ability to influence others. - Ability to prioritize work and handle the pressures of deadlines and strong time management. - Proficient user of Microsoft office Suite – Outlook, Word, and Excel. Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Role description    Reporting to the Director of Workplace Strategy & Change Management, this role is responsible for supporting the development and application of enterprise workplace strategies to meet business objectives, drive innovation and culture change, optimize real estate, and enhance the employee experience. The incumbent is responsible for building constructive relationships across the organization to develop awareness and gain support for workplace initiatives.   Critical to the role will be using a research-based and insights-led approach and understanding the function of business units and recommend variations of activity-based work strategies. This role will determine the effectiveness of program and strategies and form recommendations. The incumbent will develop and implement dynamic change programs to create awareness and guide teams and employees to the end state.    As part of a highly collaborative team, this role functions in a fast-paced environment managing the execution of critical and high impact projects and leading teams towards the successful implementation of workplace strategies.   What you will do  - Engage business units to understand their business requirements and operational needs. - Evolve an implement activity-based work strategies based on strategic directions, business needs and industry advancements. - Explore, understand and organize existing data and metrics, delving into the root causes of changes and trends. - Successfully influence the adoption of the workplace strategy program through the effective implementation of a change management program. - Drive the continual evolution of the change program to meet needs. - Update and create project specific resources to support change activities on a project-by-project basis. - Develop strategies to educate employees on how their day-to-day work will change. - Build relationships with key business stakeholders to educate and gain support for new ways of working. - Align objectives of other departments with our workplace strategy to inform solutions that promote flexibility and extend impact.   What you will bring  - 5 years' experience in facilities management, workplace design, change leadership or general business strategy.   - Related post-secondary education and Change Management certification (an asset).    - Exceptional communication skills with the ability to engage, influence and excite others towards a common purpose.   - Dynamic and confident presentation skills with the ability to express ideas clearly and concisely using a mix of data and qualitative insights.   - Ability to work within deadlines, often handling competing and changing priorities.   - Good understanding of change management principles with proven, practical application  - Strong problem solving, analytic and decision-making skills  - Ability to connect dots across the organization to bring clarity and consistency  - Flexible and adaptable to work in ambiguous situations.  - Proficient user of Microsoft office Suite – Outlook, Word, Excel and PowerPoin   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Reporting to the National Sales Director, Integrated & GRS Sector within Group Customer, National Accounts, the Account Manager will be responsible for the maintenance of productive relationships with Benefits Consultants and group policy holders, acquisition of new business, and management of accounts of an in‑force business portfolio. The successful candidate will work with a team to reach or exceed the objectives–sales, profitability, renewal, and persistency targets–set by management. The management of those targets requires great decision‑making ability, initiative, and creativity within a team.   What we offer:  - A dynamic work environment and competitive compensation package - The opportunity to work together with business partners and client companies - A flexible and stimulating work environment focused on collaboration - The opportunity to be part of a winning team What you will do: - Work together with Benefit Consultants to review quote specifications for potential clients, and write and present proposals to consultants or potential clients - Perform all duties related to the management of accounts assigned, in particular financial duties such as annual account renewal - Ability to solve problems related to unusual or delicate claims and address financial matters for which guidelines are not available or act in cases where a decision must be taken after consultation with Field Leadership - Resourceful to develop and maintain relationships with Benefit Consultants and be attentive to their needs, so that they find Canada Life credible to recommend to their clients What you will bring: - Undergraduate diploma or equivalent - Minimum of three (3) years of experience in the field of group insurance and thorough knowledge of group life insurance, healthcare insurance, disability insurance, and underwriting - Excellent communication skills, both spoken and written with an enthusiasm for doing presentations - Excellent mathematical skills - Ability to act quickly and put forward innovative solutions - Ability to work in a fast‑evolving environment and adapt to growth and change - Strong sales and interpersonal skills as well as motivation to achieve business objectives - Knowledge of Word, Excel, and PowerPoint - Valid driver’s license and vehicle, given the travel needs - Designation of C.A.A.S. [certified group benefits advisor], GBA (Group Benefits Associate), or CEBS (Certified Employee Benefits Specialist) is a significant asset    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for a Business Systems AnalystCo-op Student to join our API Integration team, focusing on API products that enable our digital customer journeys. We are on a strategic transformation journey for our digital cutomer. Designing and building state of art, reliable, performant and secure API products is a critical enabler of that transformation journey.   Role description The Business Systems Analyst Co-op Student will analyze business problems, gather requirements, document API product specifications and contribute towards API product design efforts.   What you will do  - Gather, elicit, define and confirm integration requirements - Create data mapping documents between API and front end / back end - Contribute to the creation of OpenAPI specs and JDL files - Create southbound orchestration specs - Document acceptance criteria for each story - Create development stories and tasks What you will bring  - Taking direction on desired outcomes, the what and why of a problem, and bringing the dirve, curiosity and initiative to solve for it - Written and spoken articulation skills - The spirit of collaboration and thriving within a team environment - Hands on experience with OO programming languages (JAVA preferred) and scripting (Java, Javascript, Beanshell) - Understanding on Standard data formats including XML and JSON - Understanding of Agile Practices - Technical Writing - Ability to read and understand technical specifications for Specification Documents - Knowledge of database design - Prior experience or knowledge of ETL (nice to have) and mainframe technologies (nice to have), Domain Modelling (nice to have)   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid #LI-Remote    

Canada Life is looking for a lawyer to fill a 12-month secondment with its Litigation team.  In this role, you will support a wide range of life and disability-related defence litigation and pre-litigation matters, along with a variety of other interesting advice matters.  The successful candidate will have strong legal, communication, negotiation and drafting skills, superior organizational and time management skills, and experience handling multiple matters at once. This role will report to Lynne Chlala, Assistant Vice President & Senior Counsel, Litigation.   This is an exciting opportunity for someone who is looking to grow their legal skills, expand their network, and further develop in their career.   Your responsibilities will include:         - Independent carriage of a full caseload of litigation files - Providing timely advice and opinions to our business partners on both litigation and pre-litigation matters - Attending on discoveries, mediations, settlement conferences, court appearances - Drafting of pleadings, briefs, settlement documentation - Participating in team and business partner meetings Qualifications and Competencies         - Law Degree and Membership in the Law Society of Ontario in good standing - Membership in another provincial bar an asset, but not required - Minimum of 5 years of relevant experience in civil litigation with a firm or in-house - Self-motivated and effective working both independently and in a team setting - Proven ability to self-manage, prioritize, organize work, and meet deadlines - Proven ability to communicate effectively, both verbally and in writing - Excellent negotiation skills - Proven analytical and problem-solving skills with experience simplifying and resolving complex problems - Experience practising with virtual litigation tools and techniques - Proficient in MS Office programs and other role-related technology - Proven ability to focus, analyze and produce work that requires a high level of accuracy and attention to detail, in a deadline-driven environment - Superior organizational and time management skills with experience handling multiple workstreams concurr Please note that this position may require travel.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.   Be your best at Great-West Lifeco and Canada Life - Apply today!    Great-West Lifeco Inc. is a leading international financial services holding company headquartered in Canada with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. It operates in Canada, the United States, and Europe under the brands: Canada Life, Canada Life Germany, Canada Life UK, Canada Life Reinsurance, Empower Retirement, Putnam Investments and Irish Life.   In Canada, Great-West Lifeco operates under the Canada Life brand, offering a broad portfolio of financial and benefit plan solutions and serves the financial security needs of more than 12 million customers. Globally our combined companies have approximately 24,500 employees, 205,000 advisor relationships, and thousands of distribution partners – all serving more than 30 million customer relationships across these regions.   Being a part of our organization means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You are part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   We are one of Canada's top 100 employers!       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       We would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid      

The Senior Business Systems Analyst is responsible for leading the analysis of business problems and developing requirements, API Product specifications and contribution towards product design efforts. The Senior Business Systems Analyst champions and contributes to the development of analysis standards, tools, processes, and best practices. This role applies advanced knowledge to complex work and supports delivery teams by sharing skills and mentoring. This role leads the work to implement solutions to complex problems, which may be independently or through leading or supporting the collaboration with other team members and stakeholders.   What you will do  - Document all Q&A that need to be addressed to understand the integration requirements - Initiate a review of understood requirements prior to solution design with stakeholders - Create data mapping documents between API and front end /back end - Contribute to the creation of OpenAPI specs and JDL files - Create southbound orchestration specs - Document acceptance criteria for each story - Create development stories and tasks - Lead story grooming and story pointing with development team - Conduct review of completed work to ensure requirements have been met What you will bring  - 5+ years of multi-disciplinary experience in a large, complex organization  - Experience working within an agile team - Bachelors’ degree in Computer Science and/or Software Engineering or equivalent experience  - Ability to build and maintain collaborative stakeholder relationships across multiple geographies and business functions   - Ability to effectively communicate high-level concepts and solutions with both technology and business teams   - A self-starter with the ability to comfortably operate in ambiguity  - You value simplicity and are unafraid to challenge technical constraints to utilize an iterative and agile approach   - Familiarity with several architecture integration patterns and analysis deliverables for them - Understanding of Domain Modelling  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for a Client Service Representative, Bilingual (English/French)   As a Client Service Representative, you will be responsible for providing prompt, courteous and professional service to our policy holders, advisors and administrative staff. You will respond to telephone inquiries by providing accurate information on our diverse products and services. If you have a background in finance or insurance, this is a perfect opportunity to put your skills and knowledge to use! The Client Service Centre operates from 8 am to 8pm Monday to Friday, EST, which means no late evenings and no weekends. We are closed on statutory holidays too!   We offer a challenging, team-oriented work environment, competitive income, and opportunities for professional and personal development and growth.   If you are looking for an opportunity to put your customer service, negotiating and analytical skills to good use by helping people find information they are looking for, this is the role for you!   What you will do  - Responding to customer and advisor inquiries regarding insurance or investment products and services offered through London Life, Great-West Life and Canada Life - Meeting established service targets and providing superior and accurate customer service - Participating in our 8-10 week training program - Maintaining a positive and professional approach with customers and advisors What you will bring  - Excellent  and professional customer service skills - Strong communication and interpersonal skills  - A background in financial services, hospitality or contact centre experience is preferable - Post secondary education in business or finance related field is considered an asset - Eager to learn about investments or insurance - Ability to multi-task efficiently and have a strong attention to detail - Excellent Microsoft Office skills and an ability to learn multiple computer systems - Ability to work a rotating shift schedule between the hours of 8 am to 8pm, EST, Monday to Friday - Ability to work in a fast-paced and constantly changing work environment  - Fluency in French is required to service our Francophone clients Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted       #ind #LI-Remote

We are looking for a Client Service Representative   As a Client Service Representative, you will be responsible for providing prompt, courteous and professional service to our policy holders, advisors and administrative staff. You will respond to telephone inquiries by providing accurate information on our diverse products and services. If you have a background in finance or insurance, this is a perfect opportunity to put your skills and knowledge to use! The Client Service Centre operates from 8 am to 8pm Monday to Friday, EST, which means no late evenings and no weekends. We are closed on statutory holidays too!   We offer a challenging, team-oriented work environment, competitive income, and opportunities for professional and personal development and growth.   If you are looking for an opportunity to put your customer service, negotiating and analytical skills to good use by helping people find information they are looking for, this is the role for you!   What you will do  - Responding to customer and advisor inquiries regarding insurance or investment products and services offered through London Life, Great-West Life and Canada Life - Meeting established service targets and providing superior and accurate customer service - Participating in our 8-10 week training program - Maintaining a positive and professional approach with customers and advisors What you will bring  - Excellent  and professional customer service skills - Strong communication and interpersonal skills  - A background in financial services, hospitality or contact centre experience is preferable - Post secondary education in business or finance related field is considered an asset - Eager to learn about investments or insurance - Ability to multi-task efficiently and have a strong attention to detail - Excellent Microsoft Office skills and an ability to learn multiple computer systems - Ability to work a rotating shift schedule between the hours of 8 am to 8pm, EST, Monday to Friday - Ability to work in a fast-paced and constantly changing work environment  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Reporting to the Manager, Investment Operations & Finance, the Assistant Manager, Investment Operations and Finance is responsible for supporting and participating in a wide range of operational and risk management activities of the Canadian Investment Division. The Assistant Manager, Investment Operations and Finance will work in a team of 4 to 5 individuals and will be accountable for the following activities:   What you will do  - Support and maintain the risk monitoring, reporting, and control activities for the Canadian Investment Division, including Operational Risk Management and Risk Policy Assurance - Support and maintain the Business Continuity Management Program for the Canadian Investment Division, liaising with Business Units within the division - Conduct operational reviews of external borrowers of Canada Life, ensuring adherence to contractual obligations for new and existing Investment business - Conduct fund oversight activities to ensure fund managers follow documented policies and procedures relating to fund management activities - Provide support on strategic projects, financial analysis or other responsibilities as identified What you will bring  - Professional accounting designation, working toward completion of a designation, or equivalent experience preferred - 4-5 years relevant work experience - Strong critical thinking, analytical and problem-solving skills - High level effective oral and written communication skills - Knowledge of investment operations and related risks is considered an asset - Adaptable to changing work demands - Demonstrated attention to detail  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for a Technical Support Specialist to join our Midrange team.   What you will do  - Ensure an appropriate level of reliability of technology and operating systems to meet current service level agreements and future business needs. - Collaborate closely with the other Linux/Unix Administrators and the other Infrastructure teams - Handle service requests, incidents, and change requests. - Participate in problem resolution. - Participate in patch management, configuration management and upgrades according to the security standards. - Participate in various infrastructure improvement projects and business development projects. - Enforce standards to ensure continuity of operations. - Develop, implement, support, and document automation for more effective systems support. - Ensure infrastructure in disaster recovery site is healthy. - Participate in disaster recovery tests. - Be available for on-call support (rotational basis). - Be available for changes outside normal office hours. - Document the different activities and procedures according to established standards. What you will bring  - 5+ years of applicable Linux administrator experience with RHEL7 and newer. - 5+ years' experience provisioning and supporting complex non-production or production environments in a large organization. - 3+ years of experience with VmWare based virtualization and Site Recovery Manager. - 3+ years of experience with RHEL satellite. - 2+ years of experience with RHEL Identity Management. - 1+ years of experience with automation using Ansible. - 1+ years of experience with NTP and BIND DNS service. - Knowledge of Scripting languages such as Bash, KSH shell and Python. - Demonstrated ability to perform systems analysis to resolve performance and capacity issues, and optimal use of infrastructure. - Ability to work with a team and independently. - Strong written and spoken communication skills. - Understanding of Unix system security and hardening standards like CIS. - Knowledge of ITIL processes. - Knowledge of Ansible Tower/AWX will be an asset. - Experience with Cloud platforms like Azure, AWS or IBM Cloud will be an asset. - Experience with AIX, HP-UX ,and Sun Solaris will be an asset.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Winnipeg, Toronto   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

The Director, ITIL Process Management & Compliance leads our Operational Process Management & Compliance team for Incident, Problem and Change Management processes for the Canada Life organization.  As a dynamic, highly motivated and energetic member of the Service Experience team, you will be the Process Owner accountable to lead, define and establish the ITIL Incident, Problem and Change operational process strategy, policies and standards and adjust the plan when directions change, or new processes are introduced.  In addition, you would contribute to the overall support and stability of Canada Life’s IT organization through the establishment of effective Management & Compliance monitoring, analysis, reporting, Organization Change Management, training and Continuous Improvement of the Incident, Problem and Change Management processes.   This role requires strong leadership, expert communication, strong reporting/analytical, problem-solving, & negotiation skills for the successful completion of all activities required.  You will be required to liaison with all internal IT teams, Risk, vendors & executives to ensure processes and communications are well understood. The candidate will work with all teams involved to ensure that there is a clear understanding of the ITSM Incident, Problem and Change Management processes & expectations across the organization. This includes leading a team of professionals directing all Organizational Change Management strategies & execution, training, operational monitoring for compliance and process performance, establishing a continuous improvement process, effective reporting, and analytics as well as strong information management of easily accessible, up-to-date process, procedure, and quick reference documentation. You will also be accountable for building business cases and participating in Key Initiatives on behalf of Service Experience. You need to be a passionate advocate of the ITIL framework, driving continuous improvement process enhancement to continually elevate Canada Life’s capabilities.   What you will do  - This key position will be establishing the ITIL Operational Management & Compliance monitoring for Incident, Problem and Change Management as well as metrics, KPI’s, etc; guided by data analytics to govern, improve process performance, compliance and continuous improvement opportunities. - This role is accountable for defining and establishing the ITIL Incident, Problem and Change operational process strategy, policies and standards. They will be responsible for building out the 1–3-year strategy and tactical plan, ensuring they adjust the plan when directions change, or new processes are introduced. - Organizational Change Management (OCM) which will assess what the organization requires to successfully manage within the processes/procedures, addressing any knowledge gaps with OCM strategies, training & communication plans. - Establishes/Maintains process guides for the ITSM Incident, Problem and Change process roadmap. - Enforce IT wide operational adherence to the Incident/Problem/Change Process and procedures - Build strong and trusted relationships with internal and external partners ie: third party vendors where applicable  - Establishes a culture and work environment that attracts, retains, and motivates the highest caliber of skilled technology process professionals.  - Manage budgets and resourcing for the team. - Develop business case justifications and cost/benefit analyzes for process improvement initiatives.  What you will bring  - Post-secondary degree/diploma in business or computer science or an equivalent combination of training and experience  - 10+ years experience in ITSM processes with a focus on Incident/Problem/Change Management  - ITIL Version 3 or above certification and experience with ServiceNow is required  - OCM change practitioner experience is an asset - Thorough understanding of ITIL/ITSM processes with knowledge of the various ITSM lifecycles, including but not limited to: Change Management, Incident Management, Problem Management, Service Level Management, Configuration Management, Service reporting and KPIs - Practical application of ITSM incident, problem and change management operational processes/procedures - Proven experience defining metrics and performing process management & compliance for an organization - Drives results to improve performance; creates a culture of accountability and continuous improvement  - Has a bias to action and is highly motivated and adaptable  - Ability to influence others at all levels of an organization with proven advanced leadership skills - Possess expert communication skills, both written and verbal including writing executive level communications and status reviews - Good understanding of statistical and analytical principles and processes - Experience working in financial services, insurance or government industry is an asset  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid #IND

About Canada Life’s Digital Hub    Canada Life’s Digital Hub is a team driven by customer needs. We provide expertise and strategic thought leadership that’s fueling Canada Life’s customer experiences. Our team of experts in design, technology, product and agile work collaboratively with our business partners, creating digital tools that improve our customers’ lives. Come join an organization committed to delivering innovative, digital experiences.   We are looking for a Senior Salesforce Technical Lead.   The Senior Technical Lead is responsible for leading the development of software product and integrated solutions that meet customer expectations. You will create the solution architecture and design for your product in collaboration with Digital Hub platform and architects. You will oversee and make decisions on the overall design and development of the platform as well as the end-to-end lifecycle, aligning to best practices in collaboration with product and architecture. You will maintain a high degree of technical and business acumen related to your product to effectively contribute to the architecture and overall lifecycle of the solution.    What you will do    - Lead a cross-functional team to develop, modify, configure and integrate solutions to meet business requirements and engineering specifications  - Collaborate with the business PO to plan product work, prioritizing tech debt and other technical vitalization items  - Deliver solution architecture artifacts that define non-functional requirements and implementations as well as end-to-end system and business impacts in collaboration with architects and other teams  - Maintain and enforce technology best practices, policies and procedures regarding coding standards, versioning, quality, and configuration  - Drive product improvements that will accelerate delivery, increase quality, and reduce maintenance  - Collaborate closely with multiple teams to deliver solutions  - Build strong and trusted relationships with internal and external partners - Focus on continuous learning and professional development  - Provide technical leadership and guidance to other team members  - Drive an agile mindset within the product stack that measures progress over perfection  - Hold yourself and your team accountable to contribute to the overall digital modernization of the organization  - Ensure solutions are enhanced, secured, and upgraded to evolve the roadmap  What you will bring  - Post-secondary degree/diploma in business or computer science or an equivalent combination of training and experience  - Minimum of 8 years' experience delivering software, integration or platform engineering solutions following a SDLC  - High level of proficiency in Salesforce Experience Cloud, Salesforce Industries (Vlocity)  and Salesforce Development (Visualforce and Lightning Web Components) processes  - Solid understanding of the following is an asset:  - Salesforce integrations and an understanding of API’s  - Salesforce Sales, Marketing and Service Clouds  - Agile delivery experience  - Proficiency with software development techniques such as Unit Testing, Continuous Integration, Test-Driven Development and Automated Testing  - Be a technical thought leader, overseeing development and quality standards, including code reviews, code management, documentation, testing and product/platform-based monitoring and alerting  - Strong understanding of industry best practices   - Proven ability to develop and maintain collaborative business relationships  - Able to pivot and quickly change direction in response to changing priorities  - Experience coaching and mentoring software developers on requirements analysis, design patterns and development best practices  - Ability to communicate, verbally and in writing, complex concepts to a non-technical audience  - Working knowledge of Jira, Confluence and BitBucket (GIT) an asset  - Experience working in financial services industry as an asset   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid