Current Career Opportunities

We are looking for a Manager, Planning & Governance within the Infrastructure and Operations (I&O) division.    Reporting to the AVP, Portfolio Management & Governance, The Manager, Planning & Governance is responsible forestablishing and managing processes and tools for work intake management, developing a comprehensive I&O technology and service delivery plan, resource capacity / demand management and operational performance measurement and reporting.     What you will do    Work Intake Management - Establish and mature the capability for cross-functional work intake management including development, health and maintenance work, as well as business service demand requests - Work with the Office of the CIO (OCIO) and Delivery Leaders to ensure I&O work intake processes are aligned with the standard governance framework and processes for project intake, prioritization and stage gating - Ensure I&O work intake, triage, prioritization and work assignment processes are operating effectively, and to make adjustments and improvements as necessary - Responsible for ensuring I&O leadership visibility of all work entering the intake channels - Responsible for ensuring all Canada Technology teams are aware and properly trained on how to effectively use the approved I&O work intake processes   Infrastructure and Operations Planning - Responsible for establishing a programmatic approach to maintaining infrastructure and service roadmaps by working with I&O leadership and service owners and ensuring alignment with business and IT strategy and objectives - Responsible for the development and ongoing maintenance of the annual I&O strategic planning document that includes: - - Clearly defined goals, objectives and priorities aligned with the Canada Technology Strategy - Primary workstreams with supporting details regarding scope of work, general approach, dependencies, outcomes and benefits. Primary workstreams will include development, health and maintenance initiatives as well as ongoing BAU work activities and required capital expenditures - Key performance metrics and targets that will be used to measure progress and operating performance - Capacity and demand views for I&O resources - Budget summary by I&O service domains and cost pools - Work with Delivery Leaders to assist in the development and ongoing re-balancing of the portfolio of delivery work in response to changes in scope of work, and / or priority of work items - Assist in the development of the annual I&O technology delivery budget   Workforce Management - Establish and maintain a comprehensive resource / workforce management process, leveraging corporate standards and tooling, to manage operational and delivery resource capacity and demand within I&O: - Establish and maintain a database of named resources and work assignments - Create resource capacity / demand reports or dashboards specific to business unit needs - Ensure data integrity and overall data quality and completeness of resource management data that feeds central technology analytics and capacity planning - Implement and maintain active work management processes that include regular monitoring and adjustment to work plans necessary to achieve desired outcomes: - Develop and maintain active work management tools and processes including databases, workflows, Kanban boards, job aids, and training materials - Provide awareness, communication and training to leaders and practitioners related to standard resource and work management processes - Support leaders in reviewing active work management processes and dashboards and implementing improvements where necessary - Work with Resource Managers and Delivery Leaders to develop strategies and action plans to manage resource constraints - Responsible for ensuring that active work management processes are being used effectively throughout the I&O organization - Support the shift to agile ways of working where applicable as part of ongoing active work management   Operational and Performance Improvement and Reporting - Establish and mature dynamic reporting capabilities that support operational and delivery performance reporting requirements and metrics for I&O including: - Operational and delivery resource capacity and demand forecasts and planned vs actual time tracking analysis based on active work management processes - Operational and delivery metrics related to new ways of working - Operational and delivery performance metrics such as intake volumes, backlog of work, rate of work completion, overall delivery performance and health metrics, and delivery compliance - Benefits measurement and tracking of actual business value delivered vs planned - Key technology risk, security and compliance metrics including performance indicators and benefits realization tracking for risk control performance and audit gaps - Support the ongoing improvement of I&O operations through optimizing service costs, creating efficiencies, and development of strong business cases and total cost of ownership (TCO) financial views to aid in investment decision making - Establish the capability to develop, administer and provide ongoing support and maintenance for dashboarding and reporting using technologies like PowerBI - Establish the capability to administer and manage information and content required to support the Program Management & Governance functions using technologies including Sharepoint, Confluence, and Microsoft Teams channels   What you will bring  - 5+ years of experience in a leadership position - Bachelor's degree in Computer Science, Information Systems, Engineering, Business Technology, Economics or equivalent experience - Foundational knowledge and 5 – 10 years of progressive experience in two or more of the following disciplines: - - Project Portfolio Management, including experience with - enterprise class project portfolio management tools - project portfolio management lifecycle including project intake, selection, prioritization, stage gating, execution and closeout - Resource Management with a focus on workforce capacity and demand management including tools and processes required to optimize work intake, assignment and monitoring of work products and business outcomes - Data Analysis and Reporting including experience with database design, data stewardship and reporting tools such as PowerBI - Technology Business Management including foundational understanding of corporate information technology economics and finance practices - Agile delivery methods and practices including Scrum and Kanban - Demonstrated capability to build and foster strong relationships through collaboration, influencing change, and building consensus - Proven ability to deliver results and business value and to contribute to change processes that improve organizational performance - Constant learner and passion for technology, planning and delivery optimization - Ability to demonstrate critical thinking and to seek non-traditional approaches to problem solving. - Ability to make decisions often with limited knowledge or data or in ambiguous circumstances - Ability to adapt and change approach quickly in response to changes in the environment - Excellent written and oral communication skills - Practical understanding of how large enterprise organizations work, within in a regulated environment - Track record of leading and developing high performing teams  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid  

Role description  The Senior Business Systems Analyst will work closely with the business and leadership to understand business needs, requirements, and strategic opportunities. Working in a team environment, they are responsible for: - Representing the business’ requirements, - Defining and designing the business functionality of the system, - Ensuring that the system meets the defined business requirements. - Understanding and defining a strategic vision for key systems based online of business, their needs, known risks and dependencies in partnership with portfolio solutions architects. - Applying advanced knowledge to help implement solutions to resolve complex problems or capitalize on new ideas, which may be independently or through leading or supporting the collaboration with other stakeholders. - Applying Agile knowledge and experience to capture and shape business needs and requirements so that they can be progressively refined into Epics and user stories that the Agile teams can work with to deliver value. Helping to uncover and maximize the business/customer/user value of planned initiatives through facilitation, analysis, and modeling techniques. Deep understanding of how Agile teams work and how value flows through the system and gets delivered to the customer.   What you will do  Discover/Scoping - Working with the portfolio team and business partners, use intake, triage, and formalized discovery processes to define the problem/opportunity and expected business benefits for each target stakeholder group. - Working with the portfolio architect and business partners, gather and define enough high-level requirements to develop a high-level system impact assessment, scoped solution, and business case. - Lead and orchestrate the overall analysis, scoping, estimating, and planning for large or complex initiatives - Lead the elicitation and validation of business requirements affecting multiple products using various methods, techniques, and tools Planning - Define detailed business requirements using waterfall or agile requirement gathering methodologies, functional and non-functional specifications for each work package to be assigned to DevOps squads for detailed design, build and execution. - Help facilitate the assignment of work packages to DevOps squads for prioritization and execution. Execution & Operationalization - Provide support to squad BSAs, Developers and Quality Assurance Analysts during the detailed, design and build delivery phases. - Help facilitate the analysis between DevOps squads if business scope, requirements and/or the solution evolves during the delivery lifecycle. - Work with quality assurance team members to ensure adequate testing and validate that the system meets business needs/expectations. - Lead and facilitate meetings, walkthroughs, workshops, and reviews of deliverables - Contribute to training strategies and business implementation planning. - Coordinate development and delivery of training & support materials for affected stakeholders   What you will bring  - Accreditation in Business Analysis or equivalent credentials/experience. - 5+ years as a Business Systems Analyst in a Technology delivery environment - Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc) or equivalent combination of training and experience. - Strong analytical and problem-solving skills, particularly critical thinking, with a strong attention to detail. - A focus on understanding the desired business outcomes and delivering to meet those outcomes - Customer centric approach to problem solving with the ability to collaborate, resolve conflicts, and reach consensus with others. - Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally and to translate business requirements into technical instructions for software developer audiences. - Ability to work in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams - Comfortable working in a fast-paced, dynamic environment and operating under levels of uncertainty - Ability to adapt to changing priorities. - Ability to grasp concepts quickly and to work independently with minimal direction. - Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  

About Canada Life’s Digital Hub    Canada Life’s Digital Hub is a team driven by customer needs. We provide expertise and strategic thought leadership that’s fueling Canada Life’s customer experiences. Our team of experts in design, technology, product and agile work collaboratively with our business partners, creating digital tools that improve our customers’ lives. Come join an organization committed to delivering innovative, digital experiences.   We are looking for a Manager, Strategic Initiatives.    The Manager, Strategic initiatives will drive an innovative digital approach to business objectives. The ideal candidate for this role will lead the idealization of digital initiatives, act as a digital expert and build a strong relationship with business partners across a variety of teams.   We’re looking for an individual that is a self-starter, constantly looking to improve the portfolio and is not afraid to explore creative problem solving techniques. The role will be responsible for managing a portfolio of initiatives which will improve customer experience, business efficiencies, and business differentiation.   What you’ll do  - Develop and execute a winning digital strategy that aligns with enterprise objectives - Create and maintain the digital roadmap, detailing the lifecycle of the programs that support overall strategic goals - Understand business and technology challenges and find opportunities for ‘out of the box’ solutions - Develop and champion digital service programs and have an in-depth understanding of program scope, features, and complexities - Establish strong working relationships with business teams that enable collaboration and transparency - Be aware and on top of industry trends and digital capabilities, keeping a customer-centric approach top of mind  - Analyze and identify opportunities in the ongoing evolution of the product roadmap - Proactively identify and resolve strategic issues that may impair the organization’s ability to meet its strategic, financial, and technical goals - Work with Digital Hub leadership to evolve a reporting framework to consistent measure Digital Hub technology initiatives What you’ll bring - 3+ years digital product management experience ideally across multiple industries such as retail, manufacturing, financial services, etc. - Extremely detail-oriented, excellent understanding of how technology products are delivered and able to anticipate future roadblocks and help mitigate delivery risks  - Demonstrated ability to work with senior leadership on the development and delivery of large-scale technical projects and transformation work, building plans and managing progress reporting which provide visibility of work in progress - Track record of collaboration and influence when working in cross-functional teams, ability to resolve tensions, lead, and foster collaborative relationships, engage and inspire the right outcome through partnerships and mutual respect - Structured and analytical planning approach; design appropriate work-back schedules to drive effective implementation  - Experience in risk assessment and management techniques - Understanding of insurance and financial services industry preferred  - Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred - Comfortable working in ambiguous situations - Approximately 2 years of consulting experience preferred - Strong verbal & written communication skills with the ability to break down problems and provide solutions to senior leaders Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Executes IMAC services for desktops and laptops within agreed service levels. Executes the disposal and liquidation of assets based on technical and information security guidelines, i.e. scrubbing hard drives, to ensure secure data removal, packaging equipment for shipment and providing updates for equipment records to Asset management. Works 5 days a week onsite. Note: This is a 4 month co-op starting in May 2023. We have positions available in Winnipeg, Manitoba.   Skillsets that will be developed in the role:   Technical Skills • Personal Computer Hardware, Operating Systems, and Peripherals • Network Communication Protocols and Software • IS Support Services, Processes and Practices • Inventory reconciliation • Client Server Process, Practices and Tools Performance Competencies • Client Services Orientation • Analysis and Problem Solving • Attention to Detail • Teamwork, Planning and Organization Any specific required tools/skillsets: • Highly customer service focused • Technical knowledge of common workstation hardware and software • Ability to lift 30 lbs. or more of computer equipment • Ability to demonstrate basic analytical and troubleshooting • Strong written and verbal communication skills • Strong organization and attention to detail • Ability to meet deadlines and manage priorities in a fluid work environment Deliverables: • Validates hardware and software requests for technical configuration, approvals, completeness, and for compliance with corporate guidelines. • Coordinates and executes the shipping, receiving, and transferring of computer equipment between sites and locations. • Identifies, validates, and provides updates to Asset Management through the execution of IMAC services, break/fix events and disposition of equipment. • Participates in ongoing asset inventory monitoring to ensure supply of equipment is available and accounted for. • Executes inventory reconciliation. • Validate completeness of vendor shipments by reconciling quantities and equipment ordered to quantities and equipment received. • Assists with the disposal and liquidation of assets based on technical and information security guidelines, i.e. scrubbing hard drives, to ensure secure data removal, packaging equipment for shipment and providing updates for equipment records to Asset management. •Serves as a point of contact with external vendors for IMAC activities in home office and remote offices. • Ability to lift 30 lbs. or more of computer equipment • Ability to demonstrate analytical and troubleshooting skills Coordinates and executes the shipping, receiving, and transferring of computer equipment between sites and locations. Perform daily onsite general technician operational support   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for an acting Team Performance Leader!     The acting Team Performance Leader will be reporting to an Associate Manager in our Montreal Benefits Payment Office. Responsible for engaging, motivating, developing, and leading staff by being available and visible to affect the entirety of the team’s operation. By motivating and encouraging staff through positive communication and feedback, the team will exemplify the company’s Purpose, Vision and Values.     Our current work environment supports a Hybrid-Firmwork arrangement that includes some rotational in-office & work-from-home capability.     What you will do     - Make a difference for your team, your peers or partners you work with by: foster a psychologically safe work environment, empower your people, create and act on employee engagement plans.  - Provide resources and support to staff including managing staff performance and development.  - Represent GLH Operations and participate in strategic/operational project(s).  - Share accountability for office results and support change management & strategic planning  - Complete monthly and quarterly tasks requiring review of public folders, shared drive files and report creation.  - Work closely with the Training and Process teams to ensure training needs are met and process updates are completed.  - Assist with problem resolution on service issues and managing workflow.     What you will bring   - Ability to mobilize and work in a team  - Demonstrate strong ability to recruit, develop, coach and motivate a team   - Great experience in a customer service environment - knowledge of Medical and Dental products - an asset   - Demonstrates a passion and vision towards a highly effective and engaged employee culture  - Ability to adapt to change and lead others through change  - Superior communication skills both written and verbal  - Bilingualism in French and English required    Due to the high profile of a number of our clients, a Federal Government Enhanced Screening is a job requirement and this will involve fingerprinting and a credit check and will require your consent to fully participate in the process.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Executes IMAC services for desktops and laptops within agreed service levels. Executes the disposal and liquidation of assets based on technical and information security guidelines, i.e. scrubbing hard drives, to ensure secure data removal, packaging equipment for shipment and providing updates for equipment records to Asset management. Works 5 days a week onsite. Note: This is a 4 month co-op starting in May 2023. We have positions available in London, Ontario.   Skillsets that will be developed in the role:   Technical Skills • Personal Computer Hardware, Operating Systems, and Peripherals • Network Communication Protocols and Software • IS Support Services, Processes and Practices • Inventory reconciliation • Client Server Process, Practices and Tools Performance Competencies • Client Services Orientation • Analysis and Problem Solving • Attention to Detail • Teamwork, Planning and Organization Any specific required tools/skillsets: • Highly customer service focused • Technical knowledge of common workstation hardware and software •Ability to lift 30 lbs. or more of computer equipment • Ability to demonstrate basic analytical and troubleshooting • Strong written and verbal communication skills • Strong organization and attention to detail • Ability to meet deadlines and manage priorities in a fluid work environment Deliverables: • Validates hardware and software requests for technical configuration, approvals, completeness, and for compliance with corporate guidelines. • Coordinates and executes the shipping, receiving, and transferring of computer equipment between sites and locations. • Identifies, validates, and provides updates to Asset Management through the execution of IMAC services, break/fix events and disposition of equipment. • Participates in ongoing asset inventory monitoring to ensure supply of equipment is available and accounted for. • Executes inventory reconciliation. • Validate completeness of vendor shipments by reconciling quantities and equipment ordered to quantities and equipment received. • Assists with the disposal and liquidation of assets based on technical and information security guidelines, i.e. scrubbing hard drives, to ensure secure data removal, packaging equipment for shipment and providing updates for equipment records to Asset management. • Serves as a point of contact with external vendors for IMAC activities in home office and remote offices. • Ability to lift 30 lbs. or more of computer equipment • Ability to demonstrate analytical and troubleshooting skills Coordinates and executes the shipping, receiving, and transferring of computer equipment between sites and locations. • Perform daily onsite general technician operational support    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

This is an excellent opportunity for a solution focused, results oriented and above all creative individual to apply their knowledge of Group benefits to the development of innovative new products and services.   The successful candidate will be a key player in helping define and fulfill the organizations long term product shelf strategy with the goal of effectively meeting the identified market needs of both existing and potential new clients. The Manager will be responsible for providing leadership and influencing team members to achieve successful outcomes on assigned projects.  Success in this role requires strong relationship building skills and a commitment to teamwork to help drive the development process from conceptual design to product launch.      Accountabilities: - Work with Group Division representatives, clients and marketplace subject matter experts to identify new product ideas and provide related recommendations in support of the organizations long term product/service shelf strategy - Take the lead on the identification/investigation of requirements related to all assigned product/service research projects - Building relationships with impacted business areas across the division to obtain buy-in, determine optimal solutions and guide implementation of new products and services - Responsible for all aspects of the product development process including research, design, operational assessment, development and implementation on assigned projects - Lead a team of product development associate managers, digital product management specialists and product development specialists, which includes providing direction and support on projects, legislative and product related issues - Ensure project protocols are adhered to throughout the course of a project  - Provide direct support to the field and clients following the launch of a new product   Qualifications and Competencies: - A strong belief that the customer is at the center of what we do  - Deep knowledge of Group benefits (Life and Health) and industry - Post-secondary education or equivalent combination of education and work experience - Strong leadership and interpersonal skills; required to develop relationships with all members of the team as well as field partners, clients, and advisors - Ability to work as a team, demonstrating support for teammates and the department  - Ability to be creative, think outside the box, challenge status quo and seek opportunities for continuous improvement  - Excellent communication skills both written and verbal; able to articulate requirements/issues/concerns  - Excellent organizational and planning skills  - Demonstrated analytical skills  - Dedicated to providing exceptional client service, internally and externally  - Self-motivated with the ability to manage a demanding workload to ensure that all deadlines and mandates are met by the team - Adapt to changing priorities  - Ability to work in a fast-paced and results-oriented environment   Because of the size and scope of our organization, we have the flexibility for this position to be located in either of the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for a Scrum Master within the Technology Risk and Security division.   As a Scrum Master, you employ servant leadership to coach, mentor and support the team in agile product/project development and delivery methods. You will facilitate and/or support Scrum Events, coach the team on getting the most out of the Scrum framework and help the team to remove impediments.  You will support transparency through clear communication and help foster collaboration and understanding between the Product Owner and the team. Additionally, as the Scrum Master you will be coaching team members on continuous process improvements and goals, focusing on the achievement of excellent results whilst building and nurturing a trusting and safe environment.     What you will do  - Organize and guide the team on how to use Scrum and Agile practices and methodologies - Coach the team on effective use of Scrum Events including Daily Scrum, Sprint Review, Retrospective and Sprint Planning, supporting full team engagement - Support/Mentor the Product Owner on developing Vision, Product Roadmap, release plan, sprint plan and backlog grooming - Remove impediments and protect the team from distractions. - Foster collaboration across all team members, encouraging cross-training and mutual support - Guide and coach those outside the Scrum Team to understand which interactions with the Scrum Team are helpful and which are not - Keep the team organized and on track via reporting - Burndown charts, cycle time, etc. to ensure transparency and awareness amongst the team practitioners. - Foster self-organization and growth within the team - Reinforce Agile mindset - Continuous Improvement in teams through conversations, coaching, and role-playing exercises - Hands on with JIRA and Confluence to ensure board(s) and cards are appropriately updated.  What you will bring    - 2-5 years of experience as a Scrum Master or Agile Coach, during which you coached teams on Agile practices and ensure alignment to Agile mindset - Demonstrated ability to promote innovative thinking and self-improvement within the team - Proven knowledge of Agile, Scrum, Kanban, SAFe or hybrid methods to guide and optimize the way the team works with maximum efficiency & effectiveness. - Experience with cyber security or infrastructure product management and delivery an asset - Strong communication skills with the ability to communicate complex messages and teach new concepts - Bring a high-energy and passionate outlook to the job and can influence those around her/him - Able to build a sense of trust and rapport that creates a comfortable & effective workplace Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Do you always put the customer at the centre of what you do? Do you excel at leading, motivating and organizing a team to deliver a quality product on time? Do you enjoy the thrill of dealing with unique situations over routine day-to-day tasks?   If you answered a wholehearted yes to all these questions, we want to talk to you.   WHAT’S THE OPPORTUNITY?   As part of the New Business team in Business Development, an Implementation Manager ensures the successful onboarding of our largest and most prestigious new clients.   The Implementation Manager coordinates and facilitates a cross-functional team to ensure that new group implementations are carefully planned and effectively delivered. They liaise directly with the plan sponsor’s, consultants, brokers and advisors as required to understand and address the project requirements. They partner with internal teams to coordinate seamless transitions and assist with issue resolution where necessary.   WHAT WILL YOU DO?  - Successfully manage large case implementation projects from inception to delivery including - Clarify goals, milestones, key performance indicators and desired outcomes - Identify stakeholders and contributors - Develop meeting agendas and provide meeting minutes - Effective communication ensuring all internal and external stakeholders are fully informed at all times - Develop a project plan and monitor progress and guide all stakeholders through the transition to ensure the project is delivered on time - Facilitate/coordinate internal and external stakeholder meetings as needed - Effectively identify, resolve, or escalate issues of varying complexity and urgency - Proactively detect and mitigate potential risks to the implementation plan - Collaborating with internal stakeholders (i.e., call centre, claims, enrolment, group policy services, underwriting, digital, marketing admin, etc.) to ensure tasks and deliverables are meeting client requirements and are according to the project schedule - Review and, when required, create communication materials for implementations - Contribute to the development and enhancement of best practices, tools and techniques - Participate in projects as a Subject Matter Expert, as required - Participate in RFP’s, develop project plans and present at Finalist meetings WHAT DO YOU NEED TO SUCCEED? - Considerable understanding of Group Customer operations - In depth knowledge of Canada Life Group Benefit products, services, processes, and systems - Being enrolled in or having completed GBA Primer is an asset. - Strong project management skills – project management certification would be an asset. - Execution focused – Excellent organizational and time management skills with the ability to handle changing priorities and fluctuating workloads. - Customer centric approach to your work with the ability to collaborate, resolve conflicts, and reach consensus with others. - Proficient in MS Office programs including Word, Excel, PowerPoint, Smartsheet and Project. - Solid communication skills, both verbal and written – Clear, concise and articulate, communicates professionally at the right level for the audience with the ability to ask the right questions and determine action items coming out of meetings - Strong analytical and decision-making skills – Applies a structured approach to identify and analyze options including internal and external risks and impacts. - Creative problem solver – Solution focused, can think outside the box to come up with customer focused solutions, challenges the status quo. - Team player – Contributes positively to the team, puts team goals ahead of individual goals, treats other team members with respect and courtesy. - Relationship building – actively works to build constructive relationships both internally and externally. - Bilingual is an asset  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Do you always put the customer at the centre of what you do? Do you excel at leading, motivating and organizing a team to deliver a quality product on time? Do you enjoy the thrill of dealing with unique situations over routine day-to-day tasks?   If you answered a wholehearted yes to all these questions, we want to talk to you.   WHAT’S THE OPPORTUNITY?   As part of the New Business team in Business Development, an Implementation Manager ensures the successful onboarding of our largest and most prestigious new clients.   The Implementation Manager coordinates and facilitates a cross-functional team to ensure that new group implementations are carefully planned and effectively delivered. They liaise directly with the plan sponsor’s, consultants, brokers and advisors as required to understand and address the project requirements. They partner with internal teams to coordinate seamless transitions and assist with issue resolution where necessary.   WHAT WILL YOU DO? - Successfully manage large case implementation projects from inception to delivery including - Clarify goals, milestones, key performance indicators and desired outcomes - Identify stakeholders and contributors - Develop meeting agendas and provide meeting minutes - Effective communication ensuring all internal and external stakeholders are fully informed at all times - Develop a project plan and monitor progress and guide all stakeholders through the transition to ensure the project is delivered on time - Facilitate/coordinate internal and external stakeholder meetings as needed - Effectively identify, resolve, or escalate issues of varying complexity and urgency - Proactively detect and mitigate potential risks to the implementation plan - Collaborating with internal stakeholders (i.e., call centre, digital, compliance, legal, marketing, issue, admin, etc.) to ensure tasks and deliverables are meeting client requirements and are according to the project schedule - Review and, when required, create communication materials for implementations - Contribute to the development and enhancement of best practices, tools and techniques - Participate in projects as a Subject Matter Expert, as required - Participate in RFP’s, develop project plans and present at Finalist meetings WHAT DO YOU NEED TO SUCCEED? - Considerable understanding of Group Customer operations - In depth knowledge of Canada Life Group Retirement products, services, processes, and systems - Being enrolled in or having completed RPA Primer is an asset. - Strong project management skills – project management certification would be an asset. - Execution focused – Excellent organizational and time management skills with the ability to handle changing priorities and fluctuating workloads. - Customer centric approach to your work with the ability to collaborate, resolve conflicts, and reach consensus with others. - Proficient in MS Office programs including Word, Excel, PowerPoint, Smartsheet and Project. - Solid communication skills, both verbal and written – Clear, concise and articulate, communicates professionally at the right level for the audience with the ability to ask the right questions and determine action items coming out of meetings - Strong analytical and decision-making skills – Applies a structured approach to identify and analyze options including internal and external risks and impacts. - Creative problem solver – Solution focused, can think outside the box to come up with customer focused solutions, challenges the status quo. - Team player – Contributes positively to the team, puts team goals ahead of individual goals, treats other team members with respect and courtesy. - Relationship building – actively works to build constructive relationships both internally and externally. - Bilingual is an asset Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   Reporting to the Administration Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP, Investment Only and various non-registered products.  You will work closely with a Group Retirement Services Customer Service Specialist to assist them in their day-to-day caseload administration. You must become familiar with the Group Pension Administration System (GPAS) and various GRS processes.   Your key accountabilities will include: - Processing of group and single deposits - Handling of interfund transfers of client/member assets - Processing of cash withdrawals and transfers between registered plans from/to other financial institutions - Completion of Cheque review and mailing - Handling member and member plan maintenance on GPAS - Handling basic related inquiries, telephone calls etc. Required Competencies and Behaviours: - Has a Customer Service focus with a positive can do attitude - Knowledge of rules and regulations as they relate to GRS products would be an asset - Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset - Ability to effectively use MS Office programs at an intermediate level (Word, Excel & Outlook) required. Excel is used daily. - Strong communication skills - both written and verbal - Proven organization skills with the ability to work in a dynamic and changing environment - Previous experience working in a results driven role with tight deadlines - Ability to stay focused with excellent attention to detail while performing routine tasks. - Self-motivated and flexible to contribute as required in a team environment  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a BilingualAdvisor Support Associate (English & French).   The Bilingual Advisor Support Associate reports to the Regional Sales Support Manager, and contribute to our advisor’s success by providing value-added sales support, marketing support, and client service support to help them grow their business.   What you will do  - Provide strategic sales support to advisors to help them attain their sales goals and thereby help the Financial Centre achieve overall growth targets - Provide a high level of defined administrative services and support within the financial centre - Provide outstanding customer service and support by putting the customer first - Contribute as part of a high functioning operations team committed to the success of our advisors and Financial Centre - Provide professional, knowledgeable sales and service support to help advisors win new business as well as conserve and grow the business of existing clients - Provide administrative services and support to clients, co-workers, head office business partners, and the management team within the Financial Centre - Support and sponsor local and head office initiatives - Following specific administrative processes - Maintain and ensure compliance standards are met with advisors and within the Financial Centre - Able to take on special projects, as required - Offer general support and coverage to peers (Advisor Support Associate and Operation Coordinator) as required What you will bring  - Post-Secondary education; business, admin or finance related field preferred - Proficient in using Microsoft Office (Outlook, Word, Excel & PowerPoint) aptitude for learning new technology - Effective communication skills, both written and verbal  - Respond promptly to requests; professional telephone techniques; tact, courtesy and patience - Adaptable to changes and meeting tight deadlines - Demonstrate proactive approach, showing initiative toward process improvement and individual development - Ability to prioritize multiple tasks and work effectively with continuous interruptions - Strong problem-solving skills and can-do attitude - Establish and maintain positive working relationships with others both internally and externally   Be your best at Canada Life- Apply today!   We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  

Canada Life is looking for a Consulting Site Reliability Engineer (SRE). You’re a seasoned technologist who loves to solve hard problems. You’re excited about helping build more reliable, stable and high performing systems while taking a leadership role in defining what the SRE practice at Canada Life looks like. You will work closely with application teams ensuring business services are continuously engineered and monitored to ensure they’re highly available and meet the expectations of staff and our customers.   What you will do  - Proactively identify areas of improvement across infrastructure and business services - Inject reliability thinking into new sites at the design stage - Collaborate with internal teams contributing ideas for reliability standards, best practices, and methodologies - Construct and present root cause analysis to share with the broader organization - Identify and drive opportunities to improve application resiliency - Act as an SRE mentor and advocate by demonstrating the value of the SRE practice - Advocate for and lead expanded instrumentation of application ecosystems to provide proactive alerting - Highlight “engineering or architecture drift” that might impact stability and resiliency What you will bring  - Intense dislike of doing things manually - Strong knowledge and hands on experience with Splunk & Splunk ITSI - Strong sense of accountability and desire to build quality solutions - Expert troubleshooting skills and ability to solve complex problems - Broad understanding of technology platforms – on-prem or cloud, modern operating systems, software development, system performance fundamentals and networks - Passion for observability and continuously learning new technologies - Understanding of modern monitoring practices and tools - Desire to stay on top of technology growth, learn new skills, and advocate for instrumentation across business units - Value communication and empathy as much as technical prowess - Adept at leading and/or collaborating with ad-hoc teams - Ability to design and monitor (incident logging) instrumentation for service level dashboarding and alerts Desired Qualifications - Degree/diploma in computer science, engineering, or equivalent work experience - Dynatrace, AppDynamics , SignalFX experience - Full stack development experience or similar - SRE related certifications - Over 5 years of relevant experience  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Asset/Liability Management (ALM) is the ongoing process of formulating, implementing, monitoring, and revising strategies related to assets and liabilities in order to achieve financial objectives, given a set of limits and constraints.  ALM risk arises when assets and liabilities differ in their timing of future cash flows and/or in their sensitivity to various economic variables. This role supports the ALM Systems team whose main responsibility is ensuring data integrity and system reliability for use across the Investment Division in support of managing ALM risks. The key objectives of the role are supporting ongoing data integrity, system upgrades and process innovation. As a member of this team, you will work closely with others across ALM and Investment Technology. You will bring technical skills with a keen eye for problem-solving and analytical ability and will be rewarded with engaging projects and exposure to various stakeholders.   What you will do  - Integrity of the Investment Data Store (IDS) and the Canadian Asset/Liability Management (CALM) system: Design, monitor, and implement checks for validation of data (eg. asset attributes, asset cashflows, liability cashflows) to ensure completeness and accuracy. Support daily/weekly/monthly programs alongside Investment Technology. - Technical support and education: Support key ALM processes by providing technical support via troubleshooting and training others. Provide data/system education to ALM. - Testing and implementation of new systems/upgrades: Support implementation of new administrative systems or upgrades to existing systems. - Deliver multi-period reporting: Ownership of various reports supporting key Investment Division functions. Includes delivering automated solutions. - ALM best practices and continuous improvement: Promote continuous improvement throughout the design, execution, and documentation of deliverables, ensuring that efficiency and quality are paramount. What you will bring  - Verbal and written communication skills, with the ability to translate technical information to an audience-level understanding - Quick learner with the ability to work independently and in a team environment, in a fast-paced environment - Computer skills particularly in Excel, Access, and SQL (or other similar querying language) - Mathematical, analytical and problem-solving skills with a demonstrated attention to detail - Organizational skills with an ability to manage multiple tasks simultaneously often with scheduled deadlines - Commitment to continuous improvement and appropriate controls - Post-secondary education with a specialization in business with a background in finance, management information systems, actuarial science, or accounting  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Individual insurance is a major part of Canada Life’s Canadian Operations.  The Associate Manager, Financial Underwriting Practices will help protect and grow our insurance sales by supporting Insurance Solutions, Individual Customer, and Advisory Network by addressing large case complex financial underwriting for New Business.    With a singular focus on financial underwriting, this role supports the Manager, Financial Underwriting Practices, with the analysis and assessment of new sale insurance applications.  This financial underwriting team is a critical junction – a key point of contact between Par Insurance Solutions, New Business/underwriting, and Advisory Network.    What you will do: - Provide financial underwriting assessments on individual complex cases. This includes independently reviewing and approving cases up to a specified threshold.  - Help prepare financial recommendation with supporting documentation that will be used externally to influence reinsurance decisions. - Interact with client’s external (3rd party) accountants and/or financial advisors. - Interact with external reinsurers and field support for complex financial underwriting cases, providing documentation in a concise and accurate fashion to support the financial justification. - Support the development of internal and external financial underwriting processes and guidelines. - Review financial underwriting marketing material to ensure consistency with our administration or sales strategies. - Provide training of financial underwriting practices to New Business teams - Support advisors and wholesalers with general questions related to financial underwriting - Help prepare technical material used in presentations to advisors and internal team members on financial underwriting topics and concepts. What you will bring:  - 1-5 years of experience in underwriting, tax planning, business valuation, consulting, or accounting roles.  An understanding of various tax issues that clients face would be an asset.   - An understanding of insurance products, the insurance industry, distribution channels, advisor, and client's needs.  - In-depth understanding of financial statement analysis and principles of business valuations in a wide variety of industries. - CPA designation desired or equivalent experience - Ability to manage multiple priorities and to interact with multiple teams to deliver on successful outcomes.  This includes the ability to foster collaborative relationships across Individual Customer, Advisory Network and the broader organization - Ability to translate complex technical topics into understandable solutions to non-technical audiences - Intuitive sense and passion for determining “what advisors / customers need” and anticipate issues that may arise - Exceptional communication skills when dealing with various internal and external stakeholders.  - Demonstrated track record of driving results, contributing to process improvements, and creating competitive advantages. - Bilingualism (English/French) would be an asset but not required Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted      

If you want to be rewarded for individual performance and contributions, Canada Life offers you the opportunity to begin an enriching and challenging career with our Claims Examiner team.  You will be supported and rewarded for achieving clear individual and team objectives.     As a part of our Claims Examiner team, you will have the opportunity to support Canada Life's business by reviewing, investigating and assessing group health and dental benefit claims submitted by our plan members.  You will make payment decisions, and work to ensure your performance targets are met.   Canada Life offers a competitive salary and bonus program that rewards your performance in achieving individual and team objectives.  As well, an employee recognition program rewards exceptional performance.   In addition to salary, annual bonus, and employee recognition programs, you are entitled to a comprehensive benefit package, with options to personalize the benefits package to meet the needs of you and your family.    What you will do  - Review, investigate and adjudicate Canadian Health and Dental claims in accordance with Group policy contracts - Conduct telephone calls to health and dental service providers for incomplete claims information - Make accurate payment decisions according to adjudication guidelines - Living our values of Customer View; Integrity; Partnership; and Communities What you will bring - Minimum keyboarding speed of 40 wpm, must be able to handle large volumes of work with a high level of accuracy - Well developed analytical skills - Must have excellent written and verbal communication skills - Proven organizational skills - Candidate must be able to work in a team environment as well as work independently with minimal supervision - Reliable team member with good attendance - Customer Service Focused - Ability to excel within a Purpose/Vision driven environment Due to the high profile of a number of our clients, a Federal Government Enhanced Screening is a job requirement and this will involve fingerprinting and a credit check and will require your consent to fully participate in the process.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for an acting Team Performance Leader! Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, London, Winnipeg or Regina.   The acting Team Performance Leader will be reporting to an Associate Manager in our Group Customer Contact Centre. Responsible for engaging, motivating, developing, and leading staff by being available and visible to affect the entirety of the team’s operation. By motivating and encouraging staff through positive communication and feedback, the team will exemplify the company’s Purpose, Vision and Values.   Our current work environment supports a Hybrid-Firmwork arrangement  that includes some rotational in-office & work-from-home capability.   What you will do    - Working shift hours between 8 am to 8 pm EST - Make a difference for your team, your peers or partners you work with by: foster a psychologically safe work environment, empower your people, create and act on employee engagement plans. - Provide resources and support to staff including managing staff performance and development. - Represent GLH Operations and participate in strategic/operational project(s). - Share accountability for office results and support change management & strategic planning - Complete monthly and quarterly tasks requiring review of public folders, shared drive files and report creation. - Work closely with the Training and Process teams to ensure training needs are met and process updates are completed. - Assist with problem resolution on service issues and managing workflow.  What you will bring  - Ability to mobilize and work in a team - Demonstrate strong ability to recruit, develop, coach and motivate a team - Great experience in a customer service environment - knowledge of Medical and Dental products - an asset - Demonstrates a passion and vision towards a highly effective and engaged employee culture - Ability to adapt to change and lead others through change - Superior communication skills both written and verbal - Bilingual is an asset    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for an acting Team Performance Leader! Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, London, Winnipeg or Regina.   The acting Team Performance Leader will be reporting to an Associate Manager in our Group Customer Contact Centre. Responsible for engaging, motivating, developing, and leading staff by being available and visible to affect the entirety of the team’s operation. By motivating and encouraging staff through positive communication and feedback, the team will exemplify the company’s Purpose, Vision and Values.   Our current work environment supports a Hybrid-Firmwork arrangement  that includes some rotational in-office & work-from-home capability.   What you will do    - Working shift hours between 8 am to 8 pm EST - Make a difference for your team, your peers or partners you work with by: foster a psychologically safe work environment, empower your people, create and act on employee engagement plans. - Provide resources and support to staff including managing staff performance and development. - Represent GLH Operations and participate in strategic/operational project(s). - Share accountability for office results and support change management & strategic planning - Complete monthly and quarterly tasks requiring review of public folders, shared drive files and report creation. - Work closely with the Training and Process teams to ensure training needs are met and process updates are completed. - Assist with problem resolution on service issues and managing workflow.  What you will bring  - Ability to mobilize and work in a team - Demonstrate strong ability to recruit, develop, coach and motivate a team - Great experience in a customer service environment - knowledge of Medical and Dental products - an asset - Demonstrates a passion and vision towards a highly effective and engaged employee culture - Ability to adapt to change and lead others through change - Superior communication skills both written and verbal - Bilingual is required   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

In this role you will be responsible for medically and financially assessing applicants for individual life insurance and critical illness insurance based on our underwriting guidelines.  At many times, an underwriter wears various hats:  medical underwriting, non-medical underwriting, financial underwriting, legal underwriting, compliance, sales and marketing.  It is a career of continuing education through on the job learning, attending seminars and courses within the industry and completing the necessary courses of LOMA and Academy of Life Underwriting (ALU).  A successful underwriter is one who negotiates effectively with reinsurers and develops strong, service-oriented relationships with our distribution partners including advisors and our wholesaling teams.   If you are interested in this opportunity, ask yourself: - Do you have medical background? - Are you looking for an opportunity for growth? - Able to analyze complex information and make critical decisions efficiently? - Are you a dedicated and productive employee? - Are you resilient to change and focused on continuous improvement? - Are you known to have a high degree of accuracy and to be detail oriented? - Do you stand out with your team spirit? - Are you a self-starter with strong abilities to work independently? - Are you always looking out for the customer’s best interest? - Do you demonstrate strong technical aptitude and computer skills? If you answered yes to most or all the above questions, you could fit the role!   What you will do  - Review medical information in both English and Mandarin - Determining insurability and assessing risks according to our company’s underwriting philosophy, standards and guidelines - Analyzing medical and financial information and other non-medical evidence to effectively categorize risk - Accurately and fully updating the system records to reflect all underwriting decisions, including required amendments - Ensuring compliance requirements have been followed and documented - Discussing underwriting decisions with medical directors, underwriting specialists, reinsurers and our advisors and distribution partners - Providing excellent customer service and building positive relationships with all internal and external clients - Regularly attending events and training related to the life and living benefits insurance industry to refresh and develop your knowledge - Handling risk and non-risk tasks within a policy - Multitasking between several systems with shifting priorities - Providing ideas to help improve handling times and processes - Focus on client experience by always keeping an awareness of the big picture What you will bring  - Fluency in both English and in Mandarin (verbal & written) - Post secondary diploma OR Completion of a university degree - Knowledge of anatomy, psychology, medical conditions and accounting an asset  - Some understanding of insurance principles and Life and Living Benefits insurance products an asset   Given the size and scope of our organization, we have the flexibility for this position to be remote anywhere in Canada.       Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.  We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted             #LI-DT1 #LI-Remote #IND

About Canada Life’s Digital Hub    Canada Life’s Digital Hub is a team driven by customer needs. We provide expertise and strategic thought leadership that’s fueling Canada Life’s customer experiences.    Our team of experts in design, technology, product and agile work collaboratively with our business partners, creating digital tools that improve our customers’ lives. Come join an organization committed to delivering innovative, digital experiences.    We are looking for a Front-End Developer.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, or Winnipeg   Front-End Developers play a significant role on our engineering team, developing the user facing applications for our company’s websites, functional and mobile web applications.   What you will do  - Collaborate openly in an Agile development environment with other members of engineering and user experience teams, including Architects, QA, User interaction & User interface designers, as well as Project Managers - Participate in our UI development processes by establishing and documenting development standards and common components for common usage across all of our web applications. - Building semantic, WCAG compliant, responsive, maintainable and performant solutions that meet business requirements and project goals while lining up with future strategic visions. What you will bring  - University or College education in Computer Science, Computer Engineering or a related field, or equivalent combination of education experience. - 2 - 5 years of industry experience. - Expert proficiency in HTML, CSS, JavaScript - A high level of proficiency with JavaScript frameworks Vue & React - A high level of experience building UI layouts using SASS, LESS, and the CSS GRID system - Comprehensive knowledge of Web Content Accessibility Guidelines (WCAG) and related techniques for building compliant web applications. - A solid understanding of cross-browser compatibility issues, and ways to work around them - Practical and extensive experience in development of Adobe AEM 6.4 / 6.5 websites - Demonstrated experience in incorporating reliable unit and end-to-end testing - Good knowledge and practical experience of build tools like Webpack, Rollup, Vite etc. - Good working knowledge of Java & Spring - Good understanding of code versioning tools, such as Git. - Good understanding of NoSQL and SQL databases - Significant experience debugging using browser-based tools like Chrome Developer Console - Some exposure to Continuous Integration/Delivery pipeline for cloud, including Jenkins, SonarQube, Docker, etc. - Some experience working in an agile environment using tools such as JIRA and Confluence. - Excellent communication skills, ability to work well in a fast paced team oriented environment. Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid