Current Career Opportunities

We are looking for a Business Service Associate (12 month term).   As a Business Service Associate, you will provide direct-to-client service to customers located in various locations across your geographical region. You will join a team of sales and service roles who collaborate very closely across multiple office locations; this partnership and team mentality contributes to the overall brand experience, and retention of existing clients.    This role is largely an internal-facing service role, with direct alignment to a block of clients who value responsive service. The ideal candidate will possess exceptional client service, technical, and training skills, and be successful in delivering on this remotely.   What you will do  - Provide an exceptional client service experience and related advice (where appropriate) through remote connection with client in delivery method of their choosing (i.e., webinar, telephone/conference, online chat, email). - Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence. - Customized reporting capabilities; differentiating and anticipating the needs of clients. - Strong technical understanding and knowledge of internal and end-client administration systems/platforms/tools. - Contributes to annual and quarterly business plans and establishes realistic product and process goals to achieve success. - Collaborates with sales, operations, and peer service teams to achieve shared objectives, improve productivity, and process efficiency What you will bring  - Highly adaptable, driven to be your best, and proven initiative. - 5 years’ experience in a client service role - Exceptional customer service skills - Ability to build strong relationships - Ability to drive results and innovation - Excellent verbal & written communication skills - Strong attention to detail - Demonstrates organizational & time management skills - Proficient in using the Microsoft Office suit and CRM Database - Strong collaborator - Keen on teaching and training others  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Calgary, Edmonton.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

We are looking for a Senior Financial & Reporting Analyst, Capital Management.    The Capital Management department is involved in assessing and calculating the financial and insurance risks that impact the company’s use of capital in our operations.  Our key measure, the Life Insurance Capital Adequacy Test (LICAT), is used to determine a life insurance company’s capital strength.   The Senior Financial & Reporting Analyst is responsible for ensuring the LICAT information is accurately portrayed in the financial statements of the organization, as a team member of a high- performance team.   Utilizing your strong analytical, organizational, and communication skills, you will further develop your general financial analysis and reporting skills, and gain exposure to corporate financial statements and regulatory capital concepts.  You will be working with capital management concepts and practices, that are used in the insurance and financial industry.     What you will do  - Reporting: Preparation, consolidation, analysis, and reporting of the Life Insurance Capital Adequacy Test (LICAT) and LICAT-related information at quarter-ends and year-ends - Projections: Preparation, analysis, and reporting of corporate LICAT projections for Corporate Planning Processes such as Budget and Financial Condition Testing (FCT) - Analysis: Providing financial analysis support and development for ad-hoc reports and project involvement What you will bring  - Completion of post-secondary university degree in Accounting, Finance, or related business education.   - Experience in the delivery and preparation of financial information to internal management and external users. - Strong interpersonal and communication skills and have the ability to work well both independently and as part of a high-performance team. - Well-developed financial analytical and mathematical skills. Good problem solving and decision-making skills needed to support recommendations. - Excellent organizational skills, including the ability to efficiently handle and prioritize multiple tasks and work to deadlines in a dynamic environment. - Ability to handle multiple tasks with conflicting deadlines, flexibility to accept change in priorities when faced with urgent requests. - Strong Office 365 skills, including intermediate to advanced Excel skills to manage high volume of data. - Knowledge of SAP and Access would be an asset. - Completion of some financial accounting, or finance related courses is preferred. - Enrollment in a recognized financial program would be an asset (example CPA).  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Winnipeg, Toronto.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Reporting to the AVP, Individual Wealth, Insurance Solutions and Advisory Network, Risk and Compliance Business Partner, as the Director, Individual Wealth Risk & Compliance, you’ll assume a leadership role for Individual Wealth 2nd line risk and compliance functions. You’ll work closely with our partners across Canada to provide independent oversight of the operations and regulatory risk management framework within the IWIS & AN Line of Businesses. As a lead and subject matter expert pertaining to risk and compliance, you’ll provide expert advice and guidance to assist the business with its risk and compliance obligations. You will work directly with the business by providing accurate and reliable risk and compliance expertise to the business which in turn will help the business in meeting the highest standards of risk and compliance. You will assist with the development, implementation and/or monitoring of policies and regulations to ensure the business is able to meet its obligations. You will be a positive change advocate by suggesting and implementing constant improvements to the overall risk and compliance culture within IWIS & AN.   What you will do  - Provide ongoing leadership and coaching to team members, fostering engagement and a high-performance culture that achieves goals that align with Risk and Compliance strategic objectives - Monitor, interpret and maintain awareness of new and existing regulatory and compliance requirements, providing expertise, advice and oversight of regulatory obligations, including providing appropriate guidance to the business on potential impacts and appropriate controls. - Assess the adequacy of, adherence to, and effectiveness of day-to-day risk and compliance procedures and controls and provide reports on all potential or actual risk and compliance issues ensuring that they are investigated and remediated as appropriate. - Contribute collaboratively on projects and initiatives and day to day activities to provide expert advice and guidance on awareness of relevant legislation, guidelines and best practices to enable the business’ strategy and ensure risk and compliance issues are identified and addressed. - Identify and provide guidance to the business concerning risks associated with projects and initiatives and escalate any issues and proposed solutions to the AVP or other management as necessary. - Assist with preparing and presenting quarterly compliance and operational risk reports to the CCO and other reports. - Build partnerships with other functions within IWIS & AN to build and embed an effective risk and compliance culture. - Provide independent challenge, guidance, and advice to the business, reporting on and addressing action items to enable IWIS & AN Risk and Compliance to effectively oversee IWIS & AN’s activities. - Perform other duties as needed to support these accountabilities and to support the goals of the department. What you will bring  - Post-secondary education or equivalent level of training or experience pertain to the Wealth business include securities regulations. - Minimum of 7 years of experience in a financial services industry role with operational risk and compliance related accountabilities. - Experience leading a team will be an asset - Experience in individual Wealth Management in either manufacturing or distribution - Experience in researching and interpreting legislation and communicating requirements to stakeholders will be an asset. - Proven ability to identify, understand, effectively communicate and solution new business risks and control gaps. - Ability to evaluate policies, processes and systems to identify business risks and control gaps. - Demonstrated strength in effectively building relationships and influencing change effectively with a broad range of individuals and groups. - Excellent verbal and written communication skills, with a niche in story telling - Excellent analytical skills - Very good organizational skills with strong attention to detail, ability to prioritize, multi-task and meet deadlines. - Ability to effectively use Microsoft products (Teams, Outlook, Excel, Word, PowerPoint, Power BI an asset).  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London.    Be your best at Great-West Lifeco and Canada Life - Apply today!    Great-West Lifeco Inc. is a leading international financial services holding company headquartered in Canada with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. It operates in Canada, the United States, and Europe under the brands: Canada Life, Canada Life Germany, Canada Life UK, Canada Life Reinsurance, Empower Retirement, Putnam Investments and Irish Life.   In Canada, Great-West Lifeco operates under the Canada Life brand, offering a broad portfolio of financial and benefit plan solutions and serves the financial security needs of more than 12 million customers. Globally our combined companies have approximately 24,500 employees, 205,000 advisor relationships, and thousands of distribution partners – all serving more than 30 million customer relationships across these regions.   Being a part of our organization means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You are part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.     We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     We would like to thank all applicants, however only those who qualify for an interview will be contacted.     #LI-Hybrid

We are looking for a Regional Sales Representative   As a Regional Sales Representative, you’ll work closely with the Regional Sales Manager and sales support and operations teams to create greater consistency and accessibility to wholesale support for Advisors associated with Canada Life.   In the Regional Sales Representative role, you will: - Deliver bottom line insurance sales growth by working in collaboration with our Regional Sales Managers (Insurance) to generate sales and meet and exceed sales targets - Prospect new leads and leverage an existing database of contacts to build and strengthen relationships with advisors by phone, virtually and a through a limited amount of face to face interaction. - Utilize Salesforce to closely track calls and log appointments, manage the sales workflow, upload new contacts and monitor progress - Lead generation of prescribed conversion rates and sales targets - Grow the region by optimizing Advisor relationships and providing follow up and marketing support to advisors - Partner with Advisors to develop an understanding of their book of business (i.e. goals, targets, expectations, needs) with existing advisors in the territory - Uncover sales and cross-selling opportunities and educate advisors on the benefits of incorporating insurance solutions into their book of business - Represent the insurance business as an expert consultant in matters related to; the industry, product, regulatory and advice on insurance solutions - Provide pre and post-sales support by developing/providing sales strategies, concepts, marketing ideas and support. - Contribute to and consider new approaches to doing business with advisors and clients   Who we are looking for: - Post-secondary education in a related field (i.e. business, marketing, psychology, university degree or diploma) - 2-5 years’ experience in the Financial Services/Insurance industry preferred - LLQP designation preferred or in process within first few months - Strong interpersonal/relationship-building skills and a work ethic that demonstrates you are sales and results oriented, a motivated self-starter, career focused, dynamic and involved in extracurricular activities - Excellent social skills and thrives in a team environment - Expert communicator with the ability to present, train and transfer knowledge to a variety of audiences - Great telephone etiquette with the ability to manage high call volumes - Negotiation skills; perseverance when encountering discouraging setbacks - Competency in insurance product knowledge, tools and sales concepts and having an in-depth marketplace awareness and awareness of the impact of developments and trends on the organization and the industry - Self-starter with high energy and ability to pick up concepts quickly - Creative marketing and problem-solving skills - Ability to communicate orally and in writing in Mandarin would be an asset  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Reporting to the Manager, Operations Planning & Intake, the Associate Manager, Operations Planning & Intake plays a key role in ensuring new projects are properly planned and organized.      Success in this role will include managing the overall Operations intake, triage and prioritization process including the sequencing of priorities. This will avoid confusion and delays and will ensure work is properly prioritized. This position will be responsible for the creation and maintenance of reporting on resources within the IW/IS Operations Business Delivery teams and reporting on dependencies or resource constraints as they arise.   What you will do    Intake and Prioritization: - Lead and build a centralized process that funnels requests into a single intake channel to eliminate confusion for stakeholders and staff. - Clearly define intake approval steps and communicate requirements for passing them. - Establish an effective scorecard to create transparency into Operations capacity and processes. - Establish realistic expectations for stakeholders, eliminate “squeaky wheel” prioritization, and give priority to the highest value requests. - Lead intake ceremony to apply timing and planning for all ideas / requirements with the goal of moving initiatives to a backlog for release scheduling. - Review and evaluate incoming requests for completion, feasibility, strategic alignment, and potential impact. - Conduct a needs assessment to evaluate requirements that are considered non-negotiable to the project including knowledge, software, tools, etc.  - Develop practices that incorporate resource capacity constraints to cap the amount of project approvals to a realistic level to help improve the throughput of projects through the portfolio. - Track, analyze and report on all resources within IW/IS Operations for all projects and initiatives. - Coordinate reporting requirements with functional leaders.  - Develop and maintain centralized resource management reporting. - Collaborate with IW/IS Operations leaders to prioritize, highlight dependencies, and resolve resource challenges. Annual Planning and Strategic Planning: - Support the Manager, Planning & Intake at Planning Lead forums while staying apprised of and communicating planning-related changes that impact our teams. - Mobilize and progress initiative artifacts through governance gating in collaboration with business and technology teams. - Hold sponsor onboarding sessions to set up initiatives for success before developing the Initiative Brief and beginning the Canada Initiative Governance gating process. - Collaborate with business and technology partners to identify and deliver on continuous improvement opportunities related to governance, planning and delivery processes and tools  What you will bring - Post-secondary degree or certification  - Project management experience and/or education an asset - Solid planning and organization skills - Effective communication skills across all levels of the organization - Demonstrated relationship building skills at all levels - Understanding of technology and business projects, the impact to IW/IS Operations, and the impact to customers and advisors - Results oriented - Strong influencer - Driven to improve - the organization, processes, service performance, efficiency, etc. - Deep understanding and experience within Operations - Strong product, process and systems knowledge within IW/IS preferred - Computer savvy – adept at Office 365 applications Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations:  Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Reporting to the Director, IW/IS Operations & Programs and Planning, the Program Manager, Operations will play a pivotal role within IW/IS Operations on the planning and execution of strategic projects and initiatives. This individual will provide business guidance and expertise on integrating people, process, and technologies in support of meeting objectives and fully realizing results associated with IW/IS Operations priorities.   Success in this role will include providing a preliminary assessment on initiatives, ensuring that business impact, needs and features are properly understood, with an eye for automation of value-added features. This will require engagement from strategy ideation and initial analysis, through to execution. In addition, this role is a change agent responsible for working with cross functional teams, with a view on the end-to-end experience of our products, processes, and procedures to order to improve customer and advisor experience, as well as internal processes. Finally, this position will lead and manage operational issues with the goal of determining the root cause, remediation plans, and guiding teams to resolve and close out issues.   What you will do    IW/IS Operations & Customer Program Management: - Act as the first point of contact for IW/IS Operations and Customer Service initiatives that impact clients, advisors, or operations teams. - Lead strategic initiatives’ intake, planning, delivery and governance based on business goals and organizational strategies. - Partner with various stakeholders across IW/IS to understand the project charter and help define preliminary requirements to deliver business results. - Define scope and resource requirements, along with project dependencies. - Collaborate with IW/IS Business Delivery and IW/IS Operations leaders to align subject matter experts to support projects. - Foster dynamic and collaborative relationships with leaders across IW/IS Operations and Customer Service. - Be responsible for collecting and providing program roadmaps, estimates and resource needs for annual planning. - Oversee and govern planning and delivery of the assigned strategic initiatives, provide expert knowledge towards ambiguous situations, identify and resolve problems across multiple domains, and perform risk assessment, planning and analysis across the entire program. - Lead the implementation of solutions that may require the modification of business processes, systems, products, and can require significant departures from traditional approaches. - Manage senior stakeholder relationships, partnering with management in the development of strategic and operational plans. - Develop and manage an effective delivery network across project managers and other leaders. - Assess impact on people, processes and systems; understand the importance of and adheres to control standards, audit practices, compliance, etc. - Support development of initiative-level business cases. - Define the governance structure and ensures work is completed with an appropriate level of detail and quality, optimizing resource usage. - Provide team leadership towards the achievement of strategic objectives, including feedback to people leaders on performance, development, resource assignment, etc. - Oversee the coaching and mentorship, lifecycle and development of resources, providing guidance on complex issues. - Oversee the management of resourcing over a large body of work crossing multiple projects or initiatives. - Communicate with and report to stakeholders to provide an integrated perspective on all program activities. - Actively promote and influence the need for continuous improvement. - Act as a change leader ensuring effective implementation and sustainable success of solutions engaging teams and stakeholders throughout the project lifecycle to deliver results. Issue analysis and resolution: - Thoroughly investigate escalated items with an eye towards figuring out root cause, areas impacted, size, scope and impact of the issue and possible solutions. - Engage appropriate business partners to gather information, assess risk and develop reasonable and actionable tactics for resolving issues. What you will bring: - Project management experience and/or education an asset - Post-secondary degree or certification  - Must be self-motivated, organized, and able to multi-task and excel while juggling multiple deadlines and priorities - Change leader - Collaborative business partner that has demonstrated the ability to navigate across IW/IS teams, as well as within IW/IS Operations - Solid planning and organization skills - Effective communication skills across all levels of the organization - Demonstrated relationship building skills at all levels - Understanding of technology and business projects, the impact to IW/IS Operations, as well as the impact to customers and advisors - Results oriented - Strong influencer - Strong communication and listening skills, ability to inspire, provide vision, and articulate the path forward - Driven to improve - the organization, processes, service performance, efficiency, etc. - Deep understanding and experience within Operations - Strong product, process and systems knowledge within IW/IS preferred - Computer savvy – adept at Office 365 applications Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations:  Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Reporting to the Director, IW/IS Operations & Programs and Planning, the Manager, Operations Planning & Intake plays a key role in coordinating functions that span Operations and Customer Service providing support to Operations leadership.     Success in this role will include managing the overall Operations roadmap, including sequencing of priorities, and the overall intake, triage, prioritization and planning process. This position will be responsible for the creation and maintenance of reporting on resources within the IW/IS Operations Business Delivery teams, reporting on dependencies or resource constraints as they arise and leading a small team planning and intake staff.   What you will do    Leadership: - Provide leadership to a team of approximately two - three staff.  - Provide leadership, coaching, mentoring and development to staff. - Manage resources of all work assigned (projects, initiatives, day to day tasks) considering department priorities. - Assess performance management. Annual Planning and Strategic Planning: - Develop Annual Ops Portfolio budget. - Collect and provide program roadmaps, estimates and resource needs for annual planning.  - Document resource planning (staffing) - central coordination, planning, and tracking. - Collaborate with both IW/IS Strategic Finance, IW/IS Planning leads and IW/IS Operations Management To prioritize, highlight dependencies and raise resourcing challenges. - Own the Operations roadmap, including sequencing of annual priorities, and the overall planning process. - Represent Operations as the Planning lead for technology resourcing - Drive, prepare, lead and manage regular pipeline and planning meetings/communications with key stakeholders. - Negotiate using people skills, strong communication and listening skills, ability to inspire, coach, motivate the division, provide vision, etc. - Influence and challenge key stakeholder priorities by understanding each corporate strategic vision. - Build collaborative partnerships using credibility and trusted advices across Operations and Customer Service, IW/IS, and the broader business. - Support the Operations teams (Wealth, New Business, Client Service/Claims, and the Call Centre) with an understanding of IW/IS initiatives. - Provide ongoing status reporting to IW/IS Ops leaders related to IW/IS initiatives. - Conduct other operational functions such as business meetings, staff meetings (townhalls), etc. Intake and Prioritization: - Lead the intake team and ceremony to apply timing and planning for all ideas / requirements with the goal of moving initiatives to a backlog for release scheduling. - Review and evaluate incoming requests for completion, feasibility, strategic alignment, and potential impact. - Track, analyze and report on all resources within IW/IS Operations for all projects and initiatives. - Develop and maintain centralized resource management reporting. - Collaborate with IW/IS Operations leaders to prioritize, highlight dependencies, and resolve resource challenges  Program Management: - Provide thorough leadership and apply expert knowledge to work on strategic, complex, and often ambiguous programs that are typically multi-year in duration, with substantial business impact and may involve overseeing technical and business leadership across multiple initiatives. - Lead the implementation of solutions that result in significant change to operations structure, business process, automation levels, staffing levels and talent. What you will bring - 3+ years experience in a people leadership role, ideally leading project management resources  - Post-secondary degree or certification  - Project management experience and/or education an asset - Solid planning and organization skills - Effective communication skills across all levels of the organization - Demonstrated relationship building skills at all levels - Understanding of technology and business projects, the impact to IW/IS Operations and the impact to customers and advisors - Results oriented - Strong influencer - Driven to improve - the organization, processes, service performance, efficiency, etc. - Deep understanding and experience within Operations - Strong product, process and systems knowledge within IW/IS preferred - Computer savvy – adept at Office 365 applications Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations:  Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

We are looking for a bilingual (English and French), experienced Life and Health Insurance Customer Care Specialist to provide best-in-class service to our customers.   In this role, you will be responsible for answering customer inquiries via telephone and email and managing a variety of tasks such as reviewing current coverages and plans, assessing product needs and usage, and updating client file information.  To ensure success you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.    Hours of Operation are Monday through Friday 8am-6pm. We require you to be available between the hours of 8am and 6pm ET.  The shift may change based on the business needs.   What you will do    - Responding to incoming calls and emails from existing clients - Making outbound calls to existing clients - Providing customers with detailed information about policies and products. - Maintaining internal database records  What you will bring  - An Active Life License (LLQP) or willingness to obtain one in 4 months - Excellent English/French verbal, written and interpersonal communication skills - Previous experience working as a customer service representative in a fast-paced environment. - Post-secondary degree or equivalent experience - In-depth knowledge of Life and Health Insurance products - Friendly and professional demeanor with the ability to remain calm in stressful situations. - Previous experience, and strong aptitude, with main-frame systems, Microsoft Office, record keeping/data tracking skills - Previous background in sales, telephone sales or marketing preferred - Ability to explain detailed policy concepts in a simple way  - Bilingual English and French Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid #IND

The Accounting Systems Coordinator will be responsible for the day-to-day Financial Operations, providing accurate and timely service to all internal and external customers by investigating and solving discrepancies in the claims payment process by monitoring and reconciling applicable suspense accounts and ensuring accurate allocation of experience at a policy and/or division level.   Accountabilities:   - Investigation and clear claims transactions by searching and analyzing BEN, PAS, EAS and E&C systems for accuracy and consistency - Monitor claim reporting and identifying appropriate corrective action in cooperation with both GWL and TPP individuals - Provide assistance and guidance to ensure policies and procedures, both administrative and systematic are being followed - Direct GIPA and GPS to correct systems and procedures so claims can clear E&C Suspense - Update procedures and policies and communicate updates to our internal systems - Make suggestions for enhancements and orchestrating changes to procedures - Support the administrative functions carried out by Financial Operations - Perform adhoc duties including searching through databases, analyzing and creating management reports - Living our values of Customer View; Integrity; Partnership; and Communities Qualifications and Competencies:   - Post-secondary education with an administrative background, one-year Community College or related work experience - Strong mathematical and problem-solving abilities - Proficient in Microsoft Excel - High attention to detail and accuracy required - Excellent verbal and written communication skills - Good organizational and time management skills with the ability to manage multiple priorities while managing deadlines - Strong team player – able to work well in a team to meet overall deadlines - Flexible – able to work overtime when required - Enhanced Security Screening is a requirement of this position  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid  

We are looking for a Solutions Architect to join our API Delivery team. Our team builds and owns integrations solutions that directly enable our Group Customer business unit. Reporting to the Director, Technical Solutions, the successful talent will put the customer at the centre of everything they do by driving business outcomes and demonstrate this in their work and interactions.    What you will do  - Develop strategies and roadmaps to enable timely BU delivery balanced with Enterprise Architecture Integration patterns - Provide input to business cases and TCO estimates - Own architectural decisions to lead the technical vision and design for the integration solution, which powers customer and business outcomes - Develop and maintain solution architecture with detailed solution design views for team - Lead and contribute to best practices and standards definitions - Support technology discovery (early-stage assessments, POCs) in support of BU strategy - Assess all risks and offer mitigation strategies, communicating impacts with an overarching view in mind - Apply a challenger mindset to assess and validate business requirements, assumptions, and solution options - As a trusted advisor, provide architectural expertise and domain knowledge to advise and guide stakeholders and partners, including business sponsors and SMEs - Provide ongoing coaching and mentorship for our architecture team - Foster a high-performance culture and add to Canada Life’s employee promise What you will bring   - Bachelors’ degree in Computer Science and/or Software Engineering or equivalent experience - Min 7+ years of multi-disciplinary experience in a large, complex organization (financial services preferred) - TOGAF Level 1 certification - FLMI LOMA certification - Expert knowledge of API integration patterns and authentication methods - Experience with domain modeling, open banking API standards, cloud-native solutions and modernization - Experience working and delivering within an agile team - Skilled at building and maintaining collaborative stakeholder relationships across multiple geographies and business functions - Exceptional communication skills to convey high-level concepts, solutions and outcomes with both technology and business teams (technology translator) - An initiative-taker that can operate comfortably in ambiguity - Drive to seek simplicity and are not afraid to challenge technical constraints to utilize an iterative and agile approach   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations:  Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

We are looking for a Manager, Advisory Network Programs Strategy to join our team.   Reporting directly to the AVP, Market Activation & Advisor Engagement, you will be accountable for developing and mobilizing the vision, mission, and values of Advisory Network to ensure a cohesive story across all advisor events. You will work to achieve Advisory Network commitments and move the needle on our annual integrated events plans and priorities. It will be critical to maintain an understanding and awareness across the business and organization and ensure a unified view of ‘our story’ is shared across all advisor interactions.   The successful candidate for this role will be a strategic leader, adept in relationship management. They will have experience developing strategies and executing on engaging communication plans, elevating advisor engagement, and coaching a team. In this fast-paced and complex environment, you’re empowered to make a difference as a leader and collaborative member of our team.    What you will do - Develop talent to effectively execute on key advisor events and programs including agenda strategy development, presentation development and executive coaching. - Set clear expectations, providing meaningful coaching, training, and feedback, to create aculture where employees are motivated to do their best and deliver on organizational and personal goals.  - Oversee the coordination and development of all in-person advisor events including building and maintaining a results dashboard,with a focus on increasing attendee engagement and satisfaction. - Create and encourage process improvement across the team to bring consistency tocommunication planning, agenda planning, tactic decisions and messaging to advisors or event attendees. - Build partnerships across the organization in ideation, development, and implementation ofstrategies to improve the way we communicate to advisors. Advocate for the advisor  - Be an expert in industry trends to keep event content relevant & cutting edge - Define customed approaches to key audiences, both internally and externally, ensuring that strategies and approaches align with the distinct needs and expectations of AN leadership, support and advisors, but with an eye to effectiveness and efficiency across the channels  What you will bring - 8+ years of Marketing & Communications or Events experience - Marketing degree, Business Communications, Bachelor of Business Administration-Marketing, Communication studies, or equivalent experience - Understanding of financial services, distribution and insurance experience preferred - Demonstrated ability to work with senior leadership on the development and communication of large-scale strategies and transformation - Exceptional messaging skills; develops effective messages and materials that tell compelling stories at events and during event promotion - Experience elevating event content (including powerpoint presentations and executive coaching) - Strong knowledge of emerging media; effective means of engaging customers, holding their attention - Track record of collaboration and influence while working in cross corporate teams, ability to resolve tensions and work cross functionally - Broad knowledge of all aspects of event agenda development (e.g. creative production, content creation and messaging, etc) - Structured and analytical planning approach, designs appropriate work-back schedules to drive effective implementation - Applies a structured process to arrive at creativity Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

We are looking for an Advisor Engagement & Insights Lead to join our team.   Reporting directly to the AVP, Market Activation & Advisor Engagement, you will be accountable for developing and mobilizing the vision, mission, and values of Advisory Network to ensure cohesiveness across all advisor engagements. You will work to achieve Advisory Network commitments and will be responsible for building out a centralized model for advisor surveys and action planning. It will be critical to maintain an understanding and awareness across the business and organization and ensure a unified view of ‘our story’ is shared across all advisor interactions.   The successful candidate for this role will be a strategic driver, adept in relationship and stakeholder management. They will understand engagement principles and have experience building effective processes in fast-paced and complex environments.    What you will do - Work with senior leaders and projects to implement innovative, advisor-centric engagements across multiple channels - Define customed approaches to key audiences, both internally and externally, ensuring that strategies and approaches align with the distinct needs and expectations of AN leadership, support and advisors, but with an eye to effectiveness and efficiency across the channels - Oversee the development of standards guides that can be used across different teams to ensure efficiency and alignment of messages when engaging advisors for feedback - Define efficient work processes and build strong relationships within the team and across business divisions - Identify emerging tools/media/channels for communicating with advisors, and advocates for investments to enhance insight capabilities - Socialize a shared dashboard of analytics and insights on advisor engagement with survey deliverables - Build partnerships across the organization in ideation, development, and implementation ofstrategies to improve the way we engage with advisors. Advocate for the advisor perspective What you will bring - 8+ years of Marketing & Communications or UX experience - Marketing degree, Business Communications, Bachelor of Business Administration-Marketing, Communication studies, or equivalent experience - Understanding of financial services, distribution experience preferred - Demonstrated ability to work with senior leadership on the development of large-scale strategies and transformation - Exceptional messaging skills; develops effective messages and materials that tell compelling stories based in advisor feedback and insights - Experience with centralizing work and building effective processes to streamline inefficiencies. - Strong knowledge of advisors and how effectively collect feedback - Track record of collaboration and influence while working in cross corporate teams, ability to resolve tensions and work cross functionally - Structured and analytical planning approach, designs appropriate work-back schedules to drive effective implementation - Applies a structured process to arrive at creativity Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

This role will be responsible for providing and creating management reporting tools based on underwriting risk in various segments.  This individual will provide leaders summarized reports in order to be able to adapt to our changing business analysis as a result of market changes.   The Underwriting Specialist has a business and strategic focus in our team and will have analytical responsibilities.    They will be utilizing raw data related to our pricing and profitability as a department and presenting to management in order to make sound financial business decisions.   They will have to be resourceful in obtaining data to build reports, understand dependencies across groups and market impacts on our data.  They will work independently and will help us achieve our operational target by understanding and effectively communicating and presenting financial information and results of the findings.  The individual will have to have extensive knowledge of our renewal methodology, have skills to assess potential risks to our business by assessing block level business to perform these functions.  They must be the subject matter expert involved in the development, testing, maintenance and ongoing direction where the process and systems are concerned.    The individual will be expected to demonstrate a high degree of accountability and personal drive in executing their responsibilities.   The role is suited to the inquisitive individual who enjoys continuous learning and applying their knowledge in a variety of challenging scenarios.   This role fits in with our purpose, values to put customers at the centre of what we do, grow our business and improve customer service.   Accountabilities: - Accountable for creating and summarizing financial information on our group policies for management using Cognos, Excel, Access and Powerpoint presentations. - Maintenance of existing reports and tools used by management - Serve as system expert for all quoting, renewal and underwriting tools - Identifying/evaluating challenges, negotiating mutually acceptable solutions, and acting as a technical resource to the Field offices and Head Office departments - Identify and implement process improvements, which requires development of knowledge of our systems and processes - Assess block deals for profitability and engage the Underwriting and Renewals team where appropriate to ensure proper setup. - Provide expert support to the Underwriters and Renewals team when pricing provides updates and changes - Development of JIRA’s as it relates to system changes, enhancements for process improvements - Develop long and short-term objectives and measure the performance of those objectives - All other related duties as applicable - Projects as assigned Qualifications and Competencies   - Candidates must have post-secondary education or an equivalent combination of education and experience - The ability to work in partnership with sales offices, team members and other internal departments - Excellent verbal and written communication skills - Strong organizational and time management skills; ability to prioritize multiple tasks and shifting priorities - Strong analytical and problem-solving skills - Proficient in Microsoft Excel and Access - Customer service focused  - Mathematical aptitude - 2 -5 year experience in the Group Division with knowledge of products and Group Mainframe (PAS) system - Willingness to work towards a GBA or full CEBS designation under the CEBS program Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

The Investment Funds team within Wealth Solutions is responsible for ensuring Canada Life Wealth Platforms meet the needs and various goals of our clients and are industry leading. As part of the Investment Funds team the Asset Class Specialist will be responsible for maintenance of fund attribute databases including items such as (but not limited to) Investment Management Fees, Assets Under Management, Net Cash Flow, performance, and risk metrics. The Asset Class Specialist will also be responsible for ensuring regulatory documents including Investment Policy Statements, Simplified Prospectus, Management Report of Fund Performance and subadvisor agreements are in place, up to date.   What you will do    The role is responsible for the maintenance of fund attribute databases including items such as (but not limited to) Investment Management Fees, AUM, NCF, performance and risk metrics and other fund attributes.   Complete monthly and quarterly updates rates of return, rates of return vs benchmarks, risk statistics and historical fund returns for Group Seg Funds, Retail Seg Funds and Mutual Funds.   Ensure regulatory documents and subadvisor agreements are in place, up to date and accepted by Canada Life and the subadvisor.   As part of establishment and ongoing update of the regulatory documents the role will conduct regular reviews to ensure our investment funds follow their regulatory documents, the applicable regulatory requirements, and applicable regulations.  Where they are not the analyst assesses the impact and works with compliance and legal on remediation. On a semi-annual basis the role creates and updates materials communicating IMR results including grades and rationale for the grades for each fund. In additions the role provides real time updates to the field on material changes happening at the fund managers.    What you will bring    The successful candidate will have demonstrated abilities in the following areas: Product Knowledge - Demonstrated knowledge of the features and options of mutual funds, segregated funds and ETFs. Technical Knowledge – 3-5 years’ experience in conducting performance analysis and reporting. The candidate has strong knowledge and experience in performance measurement, and attribution analysis techniques. Investment Regulatory Knowledge – 3-5 years’ experience in preparing fund documentation including Investment Policy Statements, MRFP, Simplified Prospectus and Investment Manager Agreements. The successful candidate for this role will be highly analytical and data driven with the flexibility to accept and adapt to new ideas and concepts. They will possess the following capabilities.  - Results focused. - Excellent PC skills (Excel, VBA, Microsoft Access). - Strong written and verbal communication skills. - Time management skills and the ability to manage multiple tasks. - Strong critical thinking and analytical skills. - Ability to work in a high volume, rapidly changing environment. - Excellent time management skills. - Attention to detail and a high degree of accuracy. - University degree ideally in Commerce/Business or related field. Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Toronto.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

We are looking for an Associate ALM Planning and Development Manager to join our Asset Liability Management (ALM) team. The Asset Liability Management (ALM) is an integral team within the Canadian operations that has responsibility for many items.  Examples include establishing investment strategies, managing ALM risks (e.g. interest rate, asset mix and liquidity), supporting income and Par yield reporting.   As the Associate ALM Planning and Development Manager, this role oversees the planning and execution of all projects within Global ALM and to collaborate/inform the senior leaders across the organization of the impact to their business e.g. IC, GC, Capital management. Additionally, the role oversees the planning and execution of projects within Global ALM, such as developing Global ALM and Strategic Asset Allocation (SAA) models and carry out analysis based on model results, facilitating the creation of global asset sourcing plan and tracking progress.   This position reports to the Head of Global ALM & Structuring and in addition to the above, will support senior management committees while leading a small team of employees. This role will develop and provide insight on presentations to the committee and respond to information/research requests from committee members on various topics/issues.     What you will do  - Develop quantitative models to optimize asset mix and drive decision-making processes in asset liability management (ALM) and strategic asset allocation (SAA). - Create user-friendly modules to streamline input / output processes. - Understand business drivers and constraints for each insurance product line and incorporate these factors into models using a quantitative approach. - Consult and collaborate with stakeholders to drive success in key ALM initiatives. - Engage in additional ALM projects to efficiently manage capital market risks across accounting and capital regimes.     What you will bring  - An undergraduate degree in Computer Science, or a degree in quantitative subjects (i.e., Mathematics, Finance, Statistics, Economics) along with programming experience. Advanced degrees (MS, PhD) and CFA are preferred. - 3-5 years of work experience in a quantitative modeling role, preferably in investment related fields - Programming experience in Python / Matlab preferred. - Creativity and problem-solving skills to identify solutions to complex problems. - Project management skills and ability to effectively communicate with stakeholders. - Flexibility to adapt and manage within a fast-paced, dynamic business environment.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment, and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses, and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.   

We are looking for a Legal Counsel, Insurance Solutions, Wealth and Advisory Network   Reporting to the Assistant Vice President & Senior Counsel, you will be a key member of the legal team providing support to our Canadian business units by providing practical and timely legal advice on tactical and strategic business issues.  You will work closely with a group of legal professionals and business leaders on a range of matters relating to individual insurance products, wealth products, and insurance and securities distribution with a primary focus on Quebec.   Your work will be wide-ranging and will provide the opportunity to develop expertise in dynamic practice areas.  This is an exciting opportunity to work with a highly accomplished team of legal professionals supporting one of Canada’s leading financial services companies.   Accountabilities: - Work collaboratively with business and functional partners to provide practical, risk-based legal advice on a wide range of matters impacting our Insurance Solutions and Wealth businesses, and our Advisory Network - Support existing individual insurance life products and product development, including contract drafting, policy administration, and general internal legal support for term, universal life, and permanent insurance products, - Maintain knowledge of Quebec regulatory requirements applicable to Canada Life’s wealth businesses and advise on regulatory requirements and developments, including Quebec securities laws and other applicable legislation pertaining to investment dealers and mutual fund dealers, - Provide support to our insurance and securities distribution operations, including legal advice with respect to market conduct issues and contracts related to insurance and securities distribution Qualifications and Competencies: - Law Degree, Member of the Barreau of Quebec (required) - Member of an additional provincial Bar considered a strong asset - Minimum 3years of relevant legal work experience (law firm, in-house or securities regulatory body) - Knowledge and experience with life and health insurance products - Knowledge and experience with Quebec securities law - Knowledge and experience with insurance and securities distribution in Quebec - Self-motivated with the ability to work well independently and as part of a team - Strong written and verbal communication skills with a practical solution-oriented approach - Demonstrated superior skill in legal drafting, including contracts - Ability to proactively bring projects to completion - Highly focused with attention to detail - Proven analytical and problem-solving skills with experience simplifying and resolving complex problems - Superior organizational and time management skills with experience handling multiple projects at once - Willingness to learn new topics and work in an evolving business environment      Location:          Montreal        Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to help our company deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.       #LI-Hybrid

The Lead Reporting Analyst, Disability Solutions and Shared Services, will apply their strong technical skills and problem solving ability to provide reports, data and tools for business partners in Group Plan Member Services.  You will use your expertise to collect, extract, manipulate and present data in both traditional and modern reporting methods with a focus on process improvement and data architecture.   Accountabilities: - Develop and maintain complex end-user spreadsheets, Power BI reports and database application to support head office and filed operations. - Deliver ad-hoc reports and analyze data using a variety of tools which include MS Access, Excel and Power BI. - Work with different types of enterprise data sources such as SQL Server, IBM DB2 and Databricks using Structured query language (SQL). - Develop complex reporting processes to provide insight on business issues to senior leadership. - Support the production of timely and accurate operational reporting for the claim payment operation (e.g. volumes, service results, etc). - Work with Group Technology partners to develop new or enhanced data structures and reporting tools. Includes obtaining requirements from business partners, contributing to the design of the data model, and testing to ensure accuracy of data and calculations. Qualifications and Competencies: - Education acquired through completion of a post-secondary degree or equivalent with a minimum of two years of work experience. - Strong technical skills, specifically advanced knowledge of SQL, experience in Excel, MS Access and Power BI. - Proven analytical and problem-solving skills; experience working with systems development methodology from a business perspective an asset. - Working knowledge of Visual Basic (VB, VBA), C#, PHP and GIT would be an asset. - Well-developed organizational skills with an ability to handle and prioritize multiple tasks, and work to deadlines. - Demonstrated written and verbal communication skills. - Knowledge of Canada Life systems such as BEN, PAS, EAS and DCT, as well as an understanding of group disability benefits would be an asset. Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid  

Note: This is a 4 month student position starting in January 2024. We have positions available in Toronto. Our data aspiration is to unlock the power of connected data to deliver continuous value for our customers, our partners, and our company with trust and integrity. The position is central to our ability to do so. The Data Engineering Student role is responsible for creating connected data products for self-services across the organization within the boundaries of our data policy, standards, and controls. What you will do  - Build data products for Canadian use: design, enrich, and publish self-service connected datasets within proper controls for use across Canada (one stop data shop) - Build data asset inventory: while building connected data, inventory critical data elements including lineage, classification, and usage (Google for Canada Life data) - Build insights: complete data analysis and discovery to better understand the data and the story it is telling to drive actionable results - Loves teamwork and collaboration: collaborates on a daily basis with the core data squad team and business - Open to learning and presenting: excited to share work across the company, with senior leadership and through community of practice participation  What you will bring  - Applied data management experience (Data & Analytics education an asset) - Experience in SQL, Python and Power BI an asset. - Working knowledge of Azure cloud technologies (ADF, Databricks, Synapse, etc.) - Excellent communication and presentation skills and strong organization skills - Agile, practical, customer service-oriented mindset (doesn’t over complicate processes) - Generally curious and excited to learn new things Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

We are looking for a Investment & Retirement Consultant.   Reporting to the Associate Manager, Investment & Retirement Solutions, the Investment and Retirement Consultant serves our Group Customer plan members who are approaching retirement or have left their employer, with the objective of retaining their assets at Canada Life. If you are a highly effective listener and communicator, have a deep knowledge of retirement savings and income products and pension legislation, are keen to work in a collaborative and competitive environment and are driven to delight our customers, this may be a rewarding opportunity for you.   What you will do:   You live our vision – customers are at the centre of what we do. In doing so, you will: - Deliver an exceptional customer experience in every interaction you make - Enhance business development by proactively contacting terminated, retired and retiring members - Strive to retain members within group plans at Canada Life - Understand and analyze each member’s situation, explain their investment and retirement options, provide solutions and guide them through the complex transition to retirement income - Identify opportunities for consolidating assets and offering complementary products, as needed - Conduct one-on-one meetings virtually or in person with plan members approaching retirement - Participate in member and client meetings or finalist presentations - Work collaboratively with the Investment & Retirement Solutions team to provide a best-in-class customer experience What you will bring: - Minimum 7 years in the Canadian insurance and/or financial industry, with a specific emphasis on retirement products and services - Post-secondary education or equivalent work experience - LLQP life licensed - CFP or PFP designation is considered an asset; additional beneficial industry designations or courses include: CIM, CLU, Canadian Securities Course - Knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) - Always puts the customer first - Excellent listening skills - Excellent verbal and written communication skills - Expertise in pension, savings, investment and insurance products and planning concepts - Highly independent, disciplined worker requiring minimal oversight - Analytical and detail-oriented - Ability and willingness to learn quickly, adapt to change, modify behaviours and contribute to creative solutions Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid  

Provide administrative support for the Group Health and Dental Benefit Payment Offices.  You will work with various Microsoft Office 365 applications, Optima (performance tracking tool), and various Benefit Payment Office workflow tools.  The incumbent must be detail oriented; take initiative; adaptable; remain focused; work independently and exercise discretion while managing confidential information.    What you will do  - Order supplies as required by the Benefit Payment Office - Process expense statements needed for employee reimbursement - Distribute reports as required - Distribute claims/reassessment requests as required - Investigate returned cheques sent to members by Telus Health - Investigate and coordinate building premise issues with maintenance or corporate properties - Maintain lists or tracking as required What you will bring  - High degree of accuracy - Attention to detail - Above average organizational skills - Excellent team player - Multi tasker - Can work independently - Shows initiative - Strives to exceed service levels - Ability to handle high volumes, and multiple demands.  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Regina, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid #IND