Current Career Opportunities

The following are our current career opportunities.

 

Click on the job title for details of the role. If you are interested in the role and you meet the qualifications, we invite you to apply for the opportunity from the page that opens.

 

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Job Locations CA-ON-Hamilton
Posted Date 6 days ago(11/24/2022 9:22 AM)
We are looking for a Rehabilitation Consultant.   We’re looking for knowledgeable, empathetic, and dedicated rehabilitation professionals to work as key members of our case management team.   You’ll manage complex disability cases in a pro-active manner with the goal of achieving a level of functional improvement that supports the earliest possible return to employability. You will work directly with the claimant as well as their employer, physician and treatment providers to achieve the required level of functional improvement to support the employability goal.   You will assess the rehabilitative needs of claimants who are disabled in order to understand the functional impact of the diagnosis. Then you will develop, implement and monitor the progress of approved rehabilitation service delivery plans based on claimant needs and contractual provisions. Research of appropriate treatment resources as well as active management of service providers resourced to achieve functional improvement toward employability goals is a pivotal responsibility in this role.   We care about our employee’s health and safety and as such this role is mainly a work from home position with limited expectation of travel until it is deemed safe for us do so.   What you will do  - Live our values of Customer View; Integrity; Partnership; and Communities - Operate with a customer focused mind-set as providing business solutions for our customers is at the core of what we do - Assess the potential for rehabilitation services to impact on the duration of disability of complex claims through file review as well as telephone and/or face to face interview of claimants, employers and involved treatment providers - Develop realistic, cost-effective rehabilitation/ return to work plans for actions focusing on return to work - Oversee counseling and/or referral services as necessary regarding identified needs of claimants. (disability adjustment factors; treatment; vocational solutions; community resources etc.) - Maintain follow up contact with the claimant, focusing on barrier resolution and functional improvements made, while providing claimant support during the intervention period - Maintain proactive follow up with all stakeholders, including policyholders and treatment providers with the focus on returning to employability - Prepare written reports detailing findings and recommendations - Track rehabilitation activities and document case files electronically What you will bring  - A university degree in a discipline related to rehabilitation with experience in health or social sciences preferred - 5 years of experience in insurance rehabilitation or the field of rehabilitation preferred - Excellent communication and interpersonal skills - Excellent organization skills, with experience working in a fast paced environment, requiring regular re-prioritization and critical analysis/ assessment skills - Mental Health experience an asset - Ability to accommodate a home-based office with equipment funded by Canada Life - Valid driver’s license and vehicle are necessary due to travel requirements  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   #LI-remote
Job ID
2022-24383
Job Locations CA
Posted Date 7 days ago(11/23/2022 5:03 PM)
La compagnie d’assurance Canada-Vie vous offre une excellente opportunité de vous joindre à son équipe de tarification en tant que tarificateur principal ou consultant en tarification! En tant que tarificateur à la Canada-Vie, vous travaillerez avec une équipe de tarification dynamique et professionnelle qui est passionnée àl'idée d'offrir la meilleure expérience client de sa catégorie avec un assureur canadien qui existe depuis 175 ans.   Pourquoi venir travailler avec nous?  - La Canada Vie offre un soutien financier pour vous inscrire à des cours et à des ateliers qui peuvent développer davantage vos compétences et faire progresser votre carrière. - Vous pouvez compter sur une équipe de spécialistes en tarification dévouée qui soutiendra votre développement de carrière en tarification par le biais de cosignatures, de réunions d'équipe et de mentorat. - Bénéficiez d'un style de travail flexible qui vous convient le mieux, que ce soit au bureau, virtuellement ou une combinaison des deux Quels seront vos responsabilités?  - Servir les clients anglophones - Procéder à une évaluation et à une classification complète des risques d'assurance-vie, de maladies graves ou d'invalidité selon votre expertise tout en respectant le profil de risque de la Canada-Vie. - Analyser les preuves financières, médicales et autres preuves non médicales. - Communiquer et collaborer avec nos partenaires sur le terrain et nos équipes internes pour fournir des décisions de haute qualité et compétitives à nos clients. - Entretenir des relations positives et efficaces avec nos conseillers pour différencier notre offre de service. - Se conformer aux réglementations et aux législations applicables à la classification des risques, à la confidentialité et à la divulgation d’information. - Contribuer à notre culture d'amélioration continue, au développement professionnel et à un environnement de travail positif. Quelles compétences vous aiderons à réussir?  - Bilinguisme requis - Français et anglais - Utilisez vos connaissances en tarification pour favoriser des expériences clients positives et l’utilisation des meilleures pratiques dans l’évaluation des risques. - Minimum de 3 ans d'expérience en tant que tarificateur pour la clientèle individuelle avec les produits d’assurance vie, maladie grave et/ou invalidité. - Posséder un pouvoir de signature en matière d'assurance-vie, de maladie grave ou d'invalidité - Connaissances en tarification médicale, personnelle et financière. - Capacité d'analyser les faits, preuves, observations et autres informations disponibles pour évaluer et classer de manière appropriée les risques d'assurance individuels. - Solides capacités d'influence et de négociation. - Aptitude à s'autogérer, àétablir des priorités et à rester organisé pour respecter les délais. - Être débrouillard et avoir la capacité de bien travailler de manière indépendante, mais aussi de collaborer efficacement avec ses collègues et les partenaires sur le terrain. - Un engagement démontré envers l'apprentissage continue par le biais d'une formation en lien avec l'industrie (par exemple, FALU, FLMI ou d'autres cours liés à l'assurance / à l'industrie) serait un atout majeur Vous ferez partie d'une équipe nationale qui relève d'un siège social dans une autre province.   Nous sommes la Canada Vie   Joignez-vous à la grande équipe de la Canada Vie, où votre expérience, votre point de vue et votre talent seront valorisés. Contribuez à façonner notre succès futur.   La Canada Vie vous donne l’occasion de donner le meilleur de vous-mêmes. Nous offrons un milieu de travail diversifié et inclusif, et nous vous aidons à développer votre carrière et à prendre soin de votre bien-être. Vous pourrez y exceller à votre manière, en trouvant des façons novatrices et améliorées d’offrir des expériences exceptionnelles aux clients et aux conseillers.     Ensemble, au sein d’une grande équipe, vous réaliserez notre objectif commun d’améliorer le bien-être des Canadiens. C’est ce qui nous motive. Entrez au service d’une compagnie solide et prospère sur laquelle des millions de Canadiens comptent.    Donnez le meilleur de vous-mêmes à la Canada Vie! Nous sommes l’un des 100 meilleurs employeurs au Canada!    À la Canada Vie, nous répondons aux besoins de sécurité financière de plus de 13 millions de personnes au Canada, et nous exerçons des activités additionnelles en Europe et aux États-Unis. En tant que membre du groupe de sociétés de la Corporation Financière Power, nous figurons parmi les chefs de file en assurance au Canada et sommes un prestataire de produits d’assurance-vie et d’assurance-maladie, de placement et d’épargne-retraite. Nous offrons un vaste portefeuille de solutions financières et de régimes d’avantages sociaux aux particuliers, aux familles, aux entreprises et aux organisations.       Nous nous sommes engagés à offrir un milieu de travail inclusif et facile d’accès, où tous les employés et les clients se sentent valorisés, respectés et appuyés. Nous nous sommes égaleme           #LI-DT1 #LI-Remote #IND
Job ID
2022-24353
Job Locations CA-ON-London
Posted Date 7 days ago(11/23/2022 3:05 PM)
Canada Life is seeking Technology Students with strong achievements in their academic studies and practical practice   As an Technology Student you are a key member of a highly respected, professional, DevOps team and will have an opportunity to work in one of the following possible areas: - Cloud Infrastructure - DevOps What you will do  - Accountable for the monitoring, maintenance and support of systems, services and tools, as well as deploying net-new capabilities in accordance with DevOps principles. - Will participate in squad activities through the development, maintenance and automation of efficient tools and processes. - Ensures continuous, high velocity delivery and automated deployment using software provisioning, configuration management, source code management and/or team collaboration applications which enable the business to produce products faster through delivery supply chain automation thereby delivering customer value. This will include building new solutions, migrating existing capabilities to the new digital stack, automating current processes & interfaces and assisting in formalizing infrastructure standards. - The incumbent will be expected to stay current with technical advancements and bring new thoughts and patterns to the organization.  - Requires broad technical knowledge and experience across a variety of IT areas, including infrastructure, development, operations, and quality assurance.  We offer a friendly, supportive work environment, one that rewards initiative and commitment. Successful candidates receive a competitive salary, pension plan.  Canada Life employees also enjoy casual dress days, an exceptional cafeteria, outdoor recreational facilities (tennis, baseball and volleyball), an on-site fitness centre and an active social committee.   Our Technology Students participate in a variety of team building activities, conferences, and professional development activities that help to strengthen skills and contribute to building strong relationships among our Technology staff.     What you will bring  - Working towards a University/College degree in Computer Science - Strong achievements in academic studies - Innovative problem-solver - Excellent communication and interpersonal skills - Well organized, delivering accurate work with an attention to detail, in a timely manner - Team player who is also comfortable working independently  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24381
Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg | CA-QC-Montreal
Posted Date 7 days ago(11/23/2022 1:08 PM)
Reporting to an Associate Manager in our Group Customer Contact Centre, the acting Team Performance Leader is responsible for engaging, motivating, developing, and leading staff by being available and visible to affect the entirety of the team’s operation.  By motivating and encouraging staff through positive communication and feedback, the team will exemplify the company’s Purpose, Vision and Values.   What you will do  - Make a difference for your team, your peers or partners you work with by: foster a psychologically safe environment, empower your people, create and act on employee engagement plans. - Provide resources and support to staff including managing staff performance and development. - Represent GLH Operations and participate in strategic/operational project(s). - Share accountability for office results and support change management & strategic planning - Complete monthly and quarterly tasks requiring review of public folders, shared drive files and report creation. - Work closely with the Training and Process teams to ensure training needs are met and process updates are completed. - Assist with problem resolution on service issues and managing workflow.  What you will bring  - Ability to mobilize and work in a team - Demonstrate strong ability to recruit, develop, coach and motivate a team - Great experience in a customer service environment - knowledge of Medical and Dental products - an asset - Demonstrates a passion and vision towards a highly effective and engaged employee culture - Ability to adapt to change and lead others through change - Superior communication skills both written and verbal - Bilingual is an asset Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24265
Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 7 days ago(11/23/2022 1:08 PM)
Group Customer Technology is seeking an experienced and highly motivated Manager, Project Delivery to join our team.  Reporting to the Director, Technology Solutions, Group Life and Health, you will be responsible to lead and manage a portfolio of projects and work packages.   What you will do:   - Manage the delivery of a portfolio of projects and work packages driven by business and strategic demand, ensuring the appropriate resources are assigned, methodologies are followed, and delivery is successful.  - Leading implementation of Technology solutions that support the Group Life and Health teams and the overall Group Customer Strategy - Builds and maintains relationships with business and technology leaders, establishing a high level of trust and credibility to ensure work is delivered to agreed scope, budget, and quality, finding win-win opportunities to resolve issues and move the work forward.  - In collaboration with the Portfolio Director and PMO, develop a standardized set of templates, reports, estimate calculators, dashboards, estimate breakdowns and presentations that can be used consistently across the portfolio.  - Portfolio resource and capacity planning, providing short to long term resource forecasts, utilizing resources with the appropriate skillsets, ensuring resource pools are sized correctly with the right mix of permanent and contract resources aligned with budget and works across the Group Customer Technology leadership teams to plan and secure resources.  - Support the annual budgeting process, using metrics to make decisions on managing and forecasting spend throughout the year.   - Manage and coach a team of Project professionals, including staff and contingent labour - Supporting ongoing development and learning of your team, taking a continuous improvement approach to implement their ideas and recommendations on ways to enhance productivity and effectiveness.  - Ensure all team members have performance objectives and a personal development plan, ensuring team maintain certifications and/or accreditations.  - Provide continuous feedback and/or coaching to all staff Qualifications  - Minimum of 7 years’ experience as a Technology Delivery Leader in a DevOps, Agile organization within the financial services or insurance industry. - Minimum of 5 years’ experience directly and indirectly managing teams of senior level professionals including staff and contingent labour - PMP certification, change management, and financial education is desirable  - Strong flexibility, resiliency, and adaptability - Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization. - Expert multi-tasker, juggling priorities and working in a fast paced/ demanding environment.  - Demonstrates objectivity, putting organizational direction ahead of their own interests/agendas   - Encourages innovation, thinks outside boundaries and apparent limitations  - Strong leadership capability, executing as appropriate in the areas of responsibility  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24365
Job Locations CA-ON-London | CA-MB-Winnipeg | CA-ON-Toronto
Posted Date 1 week ago(11/23/2022 10:27 AM)
The Business Systems Analyst is accountable for providing IT related analysis, impacts and test activities for IC data technology projects.  They work with multiple internal and external teams supporting requirements development, performing impact analysis, creating detailed specifications, developing test strategy/plans and test cases for code/configuration validation as part projects and/or in the role of operational support.  In general, the work is focused in the area of data integration, dealing with data sourcing, cleansing, transformation and design for usage in BI/ data warehouse and analytics solutions.  The ideal candidate will have strong technical background and be able to provide leadership working in a collaborative teams with our external business unit partners.    Key Accountabilities  - Work with other Systems/Business Analysts in Business Units, Data Scientists and IC Data technology team to deliver business/data requirements for the assigned projects, including non-functional requirements   - Support the development of BI specifications for operational and analytics consumption  - Negotiate with BA/data owners for specification definitions for data filtering, cleansing, transformation to provide "consistent" data interpretation across the enterprise including lineage  - Works with data in multiple forms and environments, includes structured and unstructured data, relational and non-relational environments  - Develop process, procedures, and metrics for data validation and acceptance.  - Review problems related to data, business reporting environment and liaise with technology partners for resolution.   - Completes impact analysis for operational changes for existing system components    - Work with enterprise wide data community to develop and document the best practices related to data management.    Required Qualifications and Competencies   - Minimum of 6 years of experience in IT solutions and delivery as a Business Analyst or Quality Analyst with a heavy focus in building data warehouses, and business intelligence projects  - Bachelor’s degree in Computer Science and Engineering, Mathematics, Business Administration or Statistics is preferred.  - Strong domain experience working as a business analyst preferably in Insurance  - Has a solid understanding of General Business System Analysis, Software Development Life Cycle (SDLC), Risk Management, Quality Assurance Processes, and foundations of Project Management.  - Data modeling and SQL (must)  - Operational experience  - Business Intelligence and Data Warehousing concepts (must)  - Use of BI/Advanced Analytics tools(optional)  - Support/Development of data extraction and integration  - Knowledge of Microsoft Azure, PowerBI, AI/ML (Optional)  - Excellent oral and written communication skills     Be your best at Canada Life- Apply today!   We are Canada Life.   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24370
Job Locations CA-ON-Oakville
Posted Date 1 week ago(11/23/2022 10:04 AM)
Canada Life partners with Ford Motors to administer their Disability and Pension benefits. We are seeking a Disability and Pension specialist to work with the team onsite at the Ford Plant in Oakville to adminster the program to Ford employees. The Senior Ford Specialist will be part of a team of Canada Life employees who are also onsite at Ford.   What you will do  - Process disability life and accident claims - Receive and review all incoming non-occupational claims prior to submission to Canada Life claims office - Advise Canada Life claims staff of relevant information to assist in claim adjudication process - Liaise with appropriate Ford/union personnel regarding claim status and benefit plan inquiries What you will bring  - A University degree in a related field such as Business Administration, Commerce, Finance or Human Resources. - 2-5 years of experience in an administrative role performing similar work (Administration of disability and pension benefits) - Working in a unionized environment would be considered an asset  - Excellent customer service skills - Must have experience with disability administration and claims Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24146
Job Locations CA-ON-Toronto | CA-MB-Winnipeg | CA-ON-London
Posted Date 1 week ago(11/23/2022 6:54 AM)
Role description   We are looking for a Vice President, Corporate Technology to lead the technology function for the Great-West Lifeco and Canada Life Corporate functions as well as the Canada Life Reinsurance business segment.  Reporting directly to the EVP and Global Chief Information Officer (CIO), you are responsible for the technology strategy, delivery and culture for the corporate functions including Finance, Actuary, HR, Risk, Compliance, Legal and Audit.  As a strategic partner to several C-Suite executives, you are accountable for all aspects of technology planning, delivery, operations, innovation, and risk in support of the internal and external stakeholders for the functions.   What you will do - Act as a strategic to multiple senior executives in the development of their technology strategy.    - Develop long-range plans and be accountable for the effective application of technology to support business and functional strategy achievement - Drive a significant system modernization program to enable our digital and automation roadmaps, migrating legacy systems to target platforms including cloud based solutions - Accountable to proactively work with key stakeholders to understand their needs and deliver creative solutions - Work with technology leaders to influence the evolution of practices, processes, methods, methodologies and standards - Accountable to design, buy or enhance technology solutions and processes that help create a clear competitive advantage for the business - Lead daily operations of technology ensuring the efficient and effective use of financial and people resources - Maintain pulse on emerging technologies, service provider options and competitor intelligence - Drive a high-performance culture for employees that focuses on consistently delivering stakeholder value - Lead a global workforce of teams based in North America and Europe - Coordinate efforts with Global CIO, Canada CIO, other senior executives and Lifeco segments entities to leverage the breadth and scale of the portfolio of companies - Manage risk and compliance in accordance with Canadian and Global standards What you will bring - 10+ years’ experience as a technology leader - Experience in financial services, and preferably in insurance working in a regulated environment - Experience building and working in global matrix and complex organizations. Demonstrated ability to influence teams where resources do not all report directly into the function. - Skilled leader with exceptional communication abilities, collaboration and relationship building skills establishing credibility and fostering cross-functional relationships. - Excellent verbal and written communication skills and interpersonal skills needed to effectively build relationships and communicate with Executives, internal stakeholders, regulators - Demonstrated experience in driving change and modernization agenda in partnership with functional stakeholders - Proven Strategic thinking skills, with a long-term outlook and the ability to drive results to improve business unit performance and create a culture of accountability - Ability to attract, motivate and develop talent to build the right team to meet strategic direction and tomorrow’s needs - Experience in a regulatory environment - Proficiency level of technology, systems, and project management experience - Experience managing large enterprise resource planning platforms - Ability to use knowledge of industry, business and systems to solve business problems and maximize business performance - Operational risk expertise related to working in complex shared environments with a focus on technology and cyber risk - Bachelor of Computer Science, Bachelor of Business Administration or related field(s) Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Great-West Lifeco and Canada Life - Apply today!     Great-West Lifeco Inc. is a leading international financial services holding company headquartered in Canada with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. It operates in Canada, the United States, and Europe under the brands: Canada Life, Canada Life Germany, Canada Life UK, Canada Life Reinsurance, Empower Retirement, Putnam Investments and Irish Life.    In Canada, Great-West Lifeco operates under the Canada Life brand, offering a broad portfolio of financial and benefit plan solutions and serves the financial security needs of more than 12 million customers. Globally our combined companies have approximately 24,500 employees, 205,000 advisor relationships, and thousands of distribution partners – all serving more than 30 million customer relationships across these regions.    Being a part of our organization means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.    You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.       We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24299
Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 1 week ago(11/22/2022 4:45 PM)
The Insurance Portfolio team within Individual Customer Technology is seeking a Senior Project Manager to help us deliver projects supporting our Individual Customer Insurance business. This role is a match for you if you are passionate about leading a team to deliver high quality software in a hybrid agile environment.   In this role you will work closely with other members of the Insurance business and technology teams, including senior technical specialists, developers, testers, project managers and other project partners in the delivery of working software, using standardized development processes based on industry best practices. Continuous learning, knowledge transfer and the incorporation of DevOps tools and processes is extremely important to the success of this team.   The Senior Project Manager applies their advanced knowledge and experience in managing large and complex projects and teams in the Individual Customer Technology Division.   At our company, the customer is at the center of what we do. The Insurance Technology team is looking for innovative, collaborative, fun-loving candidates that exemplify this and can demonstrate it in their work. We care about the financial, physical, and mental well-being of our customers and our staff.   What you will do    Responsible for leading large and high risk/complex projects, working with business unit and technology leaders, cross functional teams, project team members and external parties to ensure projects are well-defined, planned and delivered. - Demonstrates business and technical acumen to ensure deliverables and expected outcomes align with the Business Case. - Provides coaching and mentorship on Project Management and project delivery methodologies and practices to less experienced Project Managers. - Works closely with the project sponsor and delivery leader to develop the project charter, including defining the project scope, objectives, approach, measures of success, stakeholder engagement and communication plan. - Develops integrated project plans demonstrating strong financial and project acumen (including cost estimates, budget, resourcing requirements), applying appropriate estimation models, and refine and manage performance against them, customizing project planning methods to suit the project. - Manages project budgets and costs, and provides estimates and forecasts, including competent analysis of capitalization, amortization, and expense management. - Engages & collaborates with governance stakeholders to ensure compliance of product towards corporate risk profile and standards and organizational governance processes. - Performs risk planning and analysis (qualitative & quantitative), including risk identification and risk response planning. - Executes, tracks and monitors progress to plan and communicates the appropriate project information to all relevant project team members and stakeholders. - Contributes to and adapts to organizational change, best practice and improvements across teams, including the effective implementation and adherence to changes in processes and practices. - Looks for and implements opportunities to improve team efficiencies. What you will bring  - 7+ years as a Project Manager in a technology delivery environment. - Ideal candidate has experience working with insurance policy administration system, Ingenium, and a strong knowledge of insurance products or in wealth. - Experience with delivery of technology projects and strategy/governance initiatives. - Advanced knowledge and experience in managing multiple large and complex projects and teams. - Ability to rapidly acquire new knowledge and skills and apply creative thinking to solve problems while understanding the organization’s vision, purpose, and values. - Demonstrated management of full project lifecycle for multiple initiatives or workstreams varying in complexity and stakeholders, ensuring the effective execution of large or complex projects to deliver a product or solution that satisfies stakeholder expectations and achieves project success criteria (schedule, budget, team cohesion, regulatory, etc.). - Demonstrated ability to work in an ambiguous environment and to adapt to changes quickly. - Demonstrated ability to analyze information and make good decisions or recommendations in ambiguous or difficult situations. - Possess strong entrepreneurial skills with a bias to delivering business outcomes, forging strong business partnerships, effectively managing risk, managing scope change as an opportunity to deliver greater value and making value-oriented decisions. - Strong oral, written and interpersonal communications skills. Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24345
Job Locations CA-MB-Winnipeg
Posted Date 1 week ago(11/22/2022 12:29 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Administration Service Specialist   Reporting to the Assistant Manager, Medical Underwriting, the Administration Service Specialist is responsible for administrative and supportive duties for the department.   What you will do  - Open, sort, process and audit incoming documents and outgoing mail (scanning, indexing, quality checks, etc.) - Distribute email to proper areas from shared mailbox - Review all evidence of insurability forms/applications/etc. to ensure eligibility of coverage applied for - Liaise with internal/external contacts to confirm or obtain information - Send out customer letters - Process orders and invoices for 3rd party service providers - Maintain inventory of department supplies   What you will bring  - Post-Secondary education level or equivalent      - Two years of work experience in an administrative role - Strong attention to detail - High degree of organization - Ability to multi-task, work under pressure and meet deadlines - Experience with data entry is an asset - Well versed and easily adaptable to new computer software such as in-house data management systems and MS Office (Outlook, Word, Excel)   Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   #IND #LI-Hybrid
Job ID
2022-23552
Job Locations CA-QC-Montreal
Posted Date 1 week ago(11/22/2022 12:05 PM)
Reporting to the Associate Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and Investment Only. You will work closely with a Group Retirement Services Customer Service Specialist providing support to assist them in their day-to-day caseload administration.   What you will do  - Processing of group and single deposits - Management of interfund transfers of client/member assets - Processing of cash withdrawals and transfers between registered plans from/to other financial institutions - Handling member and member plan maintenance on GPAS - Handling basic related inquiries, telephone calls etc  What you will bring  - Post-secondary education is an asset - Experience using GPAS is an asset - Knowledge of rules and regulations as they relate to Group Retirement products would be an asset - Knowledge of investment/retirement arrangements and/or business processes within Group Retirement Services would be an asset - 1 year work experience ideally in the financial or insurance industry - Strong customer service focus with a positive can do attitude - Strong communication skills - both written and verbal - Bilingual English-French is an asset - Strong organization skills and ability to work in  a dynamic and changing environment - Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented - Attention to quality in day-to-day activities/processes - Strong interpersonal skills - team player a must - Strong Microsoft Office tools including Word, Excel and Outlook                                                                                               Be your best at Canada Life- Apply today   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.   We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24029
Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg | CA-QC-Montreal
Posted Date 1 week ago(11/22/2022 12:00 PM)
We are looking for a Bilingual Customer Service Representative (Creditor Underwriting) - English & French.   We currently have an opening in our Call Centre for a Bilingual Telephone Customer Service Representative for our Creditor Underwriting department. We contact applicants over the phone who are applying for Creditor Insurance for the purpose of collecting medical information and to complete required questionnaires   What you will do  - Communicate with applicants in both English and in French - Obtain Medical information via telephone from customers - Responsible for processing applications - Process requests for additional information from underwriters - Respond to clients calls in a timely and professional manner - Ensuring that assigned targets are always met What you will bring  - Fluency in both English and in French (verbal & written) - Customer service focused - Ability to handle a fast-paced environment - Knowledge of Medical terminology (course completed or in progress) - Professional and able to maintain confidentiality  - Strong keyboarding skills with high level of accuracy - Able to work between 8am - 8pm (two possible shifts on rotation)  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24366
Job Locations CA-MB-Winnipeg
Posted Date 1 week ago(11/22/2022 11:26 AM)
The Investment Operations team is responsible for all accounting and valuations for Canada Life segregated funds and general account assets.    The Associate Manager is responsible for managing key aspects of Investment Operations functions and will play a significant role in the daily fund valuation process. This position is responsible for providing oversight in our daily procedures and activities.  In addition, the Associate Manager provides guidance and training to other employees in the unit including the review of other employee’s work and leading projects.  This individual provides support to management, is responsible for initiating and implementing process improvements, and assists with development of financial control processes.   What you will do  - Provide oversight and review of daily, month-end and quarter-end trading operations - Responsible for oversight of manual and automated trading process. - Interact professionally and develop business relationships with key business partners such as: Custodian Bank, Investment Managers, and internal departments. - Support continuous improvement and be involved in streamlining and documentation of processes - Participate and lead implementation of departmental initiatives and special projects - Directly support junior employees in problem solving and assists management team with planning individual career development of employees, and workload balancing. - Responsible for training others in the department - Provide direct leadership to operations team, including coaching/training new leaders - Participate in departmental business and resource planning What you will bring  - University degree, majoring in accounting and/or finance, with a professional accounting designation - Completion of the Canadian Securities Course would be considered an asset - Experience with segregated funds, mutual funds and securities/investments would be considered an asset - Excellent analytical, problem solving and decision-making abilities. - Strong leadership skills with ability to lead processes and develop strong team members. - Experience with supervising and/or leading employees within a team environment - Demonstrated ability to handle multiple priorities while managing deadlines. - Well-developed organizational and time management skills, with the ability to deal with fluctuating work volumes - Superior communication skills both verbally and in written form. - High energy and entrepreneurial attitude. - Proficient with Microsoft Office, including Outlook and advanced Excel functions - Strong attention to detail   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24332
Job Locations CA-NL-St. John's
Posted Date 1 week ago(11/22/2022 8:49 AM)
This administrative role ensures all regular daily office functions are accomplished. This role will be accountable for providing excellence in sales support and service in supporting advisors, clients and team members.   What you will do  - Key point of contact for business with customers at reception, on the phone and through general email - Provides mail, fax & courier support to office, along with general office oversight (office supplies, troubleshooting, BRP, Fire & Safety Plan, liaise with landlord, etc.) - Support the on boarding & termination process for staff and advisors (keys, badges, SARs, setup, troubleshooting, desks) - General business support (forms, inquiries, find an advisor) - Performs CE credit processing (certificates, send out, file, etc.) - Performs basic reporting for leadership and team as required - Manages day-to-day office expense processing (ie. bell, shred it) - Provides general event support within office - Business processing of new applications and move money - Support office compliance measures as required What you will bring  - Post-secondary education required - Operations or Sales Support related experience within Financial Services is an asset - Understanding of the operations of a sales organizations - Critical thinking skills with an aptitude for new ways of working - Skilled at building strong, collaborative relationships with multiple business partners across the region and country - Strong written, verbal and virtual communication skills - Strong passion for working in a high performance, faced-paced sales and service environment. - Ability to work well within a diverse team environment as well as a strong ability to work well independently - Self-starter who can be nimble and change direction when needed - Strong organizational skills, with the ability to juggle multiple priorities and meet deadlines - Proactive commitment to ongoing learning and personal development to continuously improve knowledge - Proactively provide excellent service and support to advisors and team members to ensure “the customer is at the centre of what we do” Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24230
Job Locations CA-ON-Toronto | CA-MB-Winnipeg | CA-ON-London
Posted Date 1 week ago(11/21/2022 4:25 PM)
We are looking for a forward-thinking and passionate leader to be a part of Group Customer’s Operational Strategy & Enablement team. This individual will be focused on creating meaningful and sustained productivity improvements that will enhance the end user experience (customers and employees), increase efficiency, reduce costs, and position us for future growth.   As a Director, Process Excellence, you will challenge the status-quo and lead the re-imagination for Group Customer’s key end to end journeys, targeting a superior future state. You will work closely with subject matter experts from operations, technology leaders, change management leaders, AI leader, and Digital leaders to drive the execution of the end to end journey changes that prove the bottom-line value of our efforts to stakeholders and end-users alike.   Are you interested in the next horizon of growth driven by process change and automation? Do you have a passion for developing compelling and meaningful insights from data? Are you a creative problem-solver and communicator? Do you want to be part of Canada Life’s process re-engineering and automation efforts? If you answered a wholehearted yes to all these questions, we want to talk to you.   About our GC Centre of Excellence Our Operational Strategy & Enablement team is a new Canada Life capability focused on re-engineering end to end journeys taking into account the customer experience as well as the employee experience,   The Operational Strategy & Enablement team is responsible for identifying, prioritizing, designing, and driving the execution of large-scale productivity improvements in our businesses and operations. Operational Strategy & Enablement led initiatives will aim to enhance the employee experience, improve customer interactions, and reduce our cost base.   What you will do  - Lead interviews and workshops to develop a deep understanding of our end-users and their workflows, processes, and pain points - Analyzes and documents requirements in the form of stories - Proactively works with process operators, developers and testers leveraging best practices to configure an optimal automation solution - Engages with the business to fully understand the problem domain to solution with business - Collaborates with developers/team to resolve functional defects during sprint cycles - Engage with business and technology leaders to understand current state processes - Lead the re-imagination of superior end to end journeys by engage with operations subject matter experts, AI leaders, digital leaders, and technology leaders - Explain journey changes to business and technology stakeholders - Lead journey change discussions with executive steering committees - Facilitate alignment with all key business and technology partners to ensure readiness for process change rollout or pilot rollout, including processes for business value measurement and feedback loops to inform future changes - Help develop Operational Strategy & Enablement roadmap including identifying and planning proofs of concepts to be piloted and tracking impact KPIs - Driving execution of the re-engineered journeys, connect teams from digital, AI, operations, technology, and change management. What you will bring  - University degree in either business, actuarial, or engineering. - Lean Six Sigma black belt considered an asset. - Understanding of the fundamentals of requirements gathering and the importance of different types of requirements (i.e., functional requirements, technical requirements and non-functional requirements), as well as their role in driving implementation to success - Demonstrates deep experience in process re-engineering including average handling time reduction techniques (e.g., Lean, Kaizen) - Demonstrates experience in future state process design including capturing concise and collectively exhaustive functional requirements - Demonstrates experience and attention to detail in requirements documentation (i.e. keystrokes, process maps, robot scheduling times, Service Level Agreements, etc.) - Demonstrates experience in solution design including capturing concise and collectively exhaustive functional requirements and developing them into robust solutions - Demonstrates understanding of AI, Digital and automation tool functional capabilities - Demonstrates knowledge of tools and techniques that can be combined to enhance process solution - Has previous experience in designing and implementing at least one project in business process management and automation, in similar role - Is an active practitioner (e.g., attends relevant industry conferences to stay up to speed on process optimization approaches) - Embodies and has experience/familiarity with agile mindset and project life cycle - Has previous experience in a scrum of scrums setting whereby multiple teams are working in parallel towards a common journey re-engineering goal   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24319
Job Locations CA-ON-Toronto | CA-MB-Winnipeg | CA-ON-London
Posted Date 1 week ago(11/21/2022 4:24 PM)
The Group Customer, Centre of Excellence Team is looking for a Process Analyst. The Process Analyst is responsible for operations transformation and continuous improvement aligned to the Wealth or Insurance areas The Process Analyst will lead process reengineering projects, contribute to digital and operations transformation initiatives, assess continuous improvement opportunities and work closely with the business leaders to develop and execute a portfolio of operational excellence initiatives   What you will do  - Drive execution of process re-engineering projects - Recommend continuous improvements based on data analysis - Implement continuous improvements in collaboration with the business - Maintain and sustain existing process design, workflow data, and reporting - Key contributor to COE initiatives - Provide analysis and reconciliation support through savings realization period - Maintain capacity models capable of assessing process impacts - Core outcomes to include: enhanced customer experience, quality improvements, and cost reductions in line with strategic plans   What you will bring  - University degree in the field of engineering or business or related field - 2+ years in a leading role demonstrating process improvement experience - Lean Six Sigma Black Belt trained - Financial services/insurance business knowledge is an asset - Skilled at building strong, collaborative relationships at all levels of an organization - Ability to communicate effectively, coach and support project teams - High proficiency ((8/10) with Excel, Visio, PowerPoint, Minitab to analyze, measure and illustrate and process design improvements. Familiarity (2/10) with PowerBI as an asset - Excellent communication skills with experience creating and leading presentations to senior leadership - Excellent interpersonal skills in order to effectively gather process requirements, obtain approvals, build relationships and provide sufficient influence to achieve success - Creative problem solver that can break down complex problems into meaningful parts in order to identify and solve for improvement areas - Ability to analyze complex data to determine appropriate course of action towards the objectives - Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment - Ability to work with a high degree of detail and accuracy in a fast-paced environment - Strong time management skills with the ability to prioritize competing projects   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24320
Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 1 week ago(11/21/2022 2:38 PM)
We are looking for a Senior Software Developer for the Individual Customer API Team within the Technology Enablement Platforms area.   Any specific tools/skillset:  API, microservices and event-based software development with proficiency in technologies such as Spring Boot, Apigee, Confluent / Kafka, Liquibase, Docker / Istio / Rancher / Kubernetes. Java programming language, SQL. RESTful and SOAP web services. - Software development experience - University or College education in Computer Science, Computer Engineering or a related field, or equivalent combination of education and experience Interest in or active pursuit of related industry certifications are considered an asset - Experience as a developer in a team environment - Proficient experience with: - Database systems and data access methods - Source code management and build automation systems - Test-driven development and test frameworks - Working with production/application support during a critical incident What you will do   Product Solution and Delivery (Development) - Delivers code based on specifications and/or develops, modifies, configures, maintains or integrates solutions to meet design specifications to meet business functional requirements and non-functional engineering specifications - Configures and integrates software components and third-party software products, tools and solutions - Facilitates and actively participates in meetings, walkthroughs and reviews of software development deliverables - Delivers fixes and improvements to existing software products, maintains environments and versions, adhering to standards and compile versions - Ensures technical responsibility over assigned software products and codebases 2. Problem Solving & Analysis Problem Solving and Analysis - Analyzes current software products - Produces or contributes to the design documentation and technical specifications for development - Applies software engineering patterns to identify and troubleshoot problems, requiring analysis and exploration of options, recommending solutions or preparing discussion for escalation - Conduct system support and change management activities - Conduct impact analysis to support proactive identification of actions to minimize production system interruptions - Ability to understand data designs, standards, and specifications Quality Testing - Delivers clean and efficient code, ensuring quality and accuracy of products - Tests and deploys software products and fixes defects - Works with QA team to automate and maintain software product test suites, maintaining test documentation, review as required - Creates and maintain test documentation, test strategy, review as required Continual improvement - Gains exposure to and learns new languages, frameworks and tools - Evaluates and learns new technologies that provide business value - Improves current practices and tools - Adapts to organizational change, best practice and improvements across teams, including the effective implementation and adherence to software development processes and practices - Participates in audits, governance and support activities Customer focus - Takes accountability for own and towards team deliverables - Trains and collaborates with other developers in how to write effective code and solve problems - Partners with product teams and/or architects to develop technical requirements and engineering/non-functional specifications - Resolve client issues as they arise Technical leadership and mentorship - Provides training to new or less senior professionals or cross discipline practitioners on processes, tools and approaches - Shares knowledge and experience with members of the team to identify and share opportunities to improve the work, identify better ways of doing things What you will bring - Rapidly acquires new knowledge, learns new skills, and applies creative thinking to solve problems while understanding the organization’s vision, purpose and values - Adaptable to changing assignments and product outcomes Process and prioritization - Directs work of self through goal setting, time management, and planning - Meets deadlines for work through use of time management - Identifies prioritization conflicts and works with PM’s, Program Managers, Senior Software Developers and leaders to resolve - Leverages practices to manage and simplify work, and use resources effectively Attention to Detail - Ensures accuracy and completeness of work to maximize quality, build credibility, and avoid re-work - Decision-making: understands the costs and benefits of actions, and makes recommendations towards the most appropriate one, uses collaboration and judgement to form conclusions - Facilitates cooperation among peers and within the team, and builds relationships with colleagues quickly and confidently - Builds effective relationships with colleagues and external stakeholders quickly and confidently, to positively influence outcomes - Explains technical issues to diverse audiences - Leverages feedback to improve - Seeks to understand business needs, and delivers high quality service to the business while understanding the organization’s vision, purpose and values - Is passionate about technology, the user experience, demonstrates inner self starter, and is accepting of and open to learning new ideas outside scope or knowledge Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24298
Job Locations CA-ON-Toronto | CA-ON-Greater Toronto
Posted Date 1 week ago(11/21/2022 2:15 PM)
Reporting to the Regional Manager, Client Services this role focuses on developing strong relationships through proactive servicing of the group retirement plan customers in our region, participating in finalist presentations and working with a team to implement new sales.   Being able to work independently and as part of a team to build strong customer relationships is the key to success in this role. By focusing on the needs of our customers and building their trust you will grow our group retirement business through the retention of customer assets, increasing plan membership and contributions as well as transfer new assets from other financial institutions.    This full-time opportunity is a great way to build on your group retirement and customer service expertise as part of a team dedicated to improving the physical, mental and financial well-being of Canadians.   What you will do  - Creating and executing an annual service plan to proactively service a defined block of customers - Developing customized project plans for new case implementations - Responding to general and technical questions regarding plan operation and legislation from plan administrators, advisors and consultants pertaining to all types of group retirement products including; RRSP, DPSP, RPP, IPP and RRIF. - Developing and delivering presentations for use with group customers and plan members - Working closely with the Communication & Education Manager to ensure appropriate educational sessions and communications are provided to customers - Identifying customer needs and growth opportunities and providing appropriate products and solutions - Introducing new product and service enhancements What you will bring  - Highly adaptable, driven to be your best, and proven initiative. - A career progression that demonstrates a strong understanding of group retirement customers, products and processes along with success in servicing a large customer base - Post-secondary education in a related field demonstrating knowledge and understanding of business principles - Minimum 5 years’ experience in the financial services and/or retirement industry - Ability to communicate effectively (verbally and in writing) demonstrating a polished, professional manner and ability to listen, negotiate and collaborate - Proficiency with MS Office programs (Word, Excel & PowerPoint) - Organizational talent showing skill in self-management, prioritization and success meeting tight deadlines - Analytical aptitude with strong capacity to make decisions and be innovative in problem solving - Strong presentation skills - Demonstrated ability to build strong relationships with Clients and Advisors - Ability to work closely with the sales team and the finalist sales presentations - Comfort working independently and as part of a larger team - Valid driver’s license and vehicle are necessary due to the travel requirements Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   #LI-hybrid
Job ID
2022-24346
Job Locations CA-MB-Winnipeg
Posted Date 1 week ago(11/21/2022 1:01 PM)
Adjudicate Disability Waiver claims in accordance with sound adjudication practices and the terms of the actual policy. This will result in satisfactory morbidity experience while maintaining good relations with our field force and policyholders. This job has the potential of directly affecting our marketing efforts and our position in the marketplace.   What you will do  - Adjudicating ongoing Canada Life individual disability insurance claims. These ongoing/long term disability claims are cases we have been paying benefits for more than 5 years. Will also manage waiver only claims. - Assess the various policy provisions and the medical condition causing disability. Develop the claim file by assessing various factors (occupation, finances, medical, etc.) required to assess the disability. - Review all information when received and arrive at a decision to either accept, deny or continue with benefits. This involves researching the medical condition, consulting if required, the medical board, product actuary, legal counsel, accountant, peers, superiors and psychiatric consultant. Decision must be documented clearly for legal, audit purposes and privacy issues. - Communicate by email, telephone, letter, etc. with policyholders, office staff, physicians, hospitals, agents, brokers, lawyers, for the purpose of requesting information, explaining and defending claim policies and guidelines. Most information communicated is of a very sensitive nature where the potential for much friction exists. - Projects (surveys, research, etc.) as assigned. What you will bring  - Good understanding of a computer and word processing application - Good organization skills - Good analytical skills - Excellent verbal and written communication skills in English, French would be an asset  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24341
Job Locations CA-MB-Winnipeg | CA-QC-Montreal
Posted Date 1 week ago(11/21/2022 12:36 PM)
This position is suited to an individual who works well both independently and as part of a team, in an environment that is constantly changing.  The Prior Authorization Coordinator, Drug Services is responsible for assessing coverage of drugs that require prior authorization before allowing coverage under a group drug plan.  The incumbent reviews medical information based on guidelines in place, and in consultation with the Medical Board must determine if coverage can be approved or declined.  Once the decision is made, they must communicate the results both verbally and in writing to the plan member.    What you will do: - Review medical information submitted by the patient’s physician to determine if all of the necessary information has been received in order to complete the assessment. If not, must correspond with either the plan member or the physician to obtain any missing information. - Determine, based on the group plan parameters, if coverage is eligible under the group plan. - Review the medical information and determine if further investigation with the Medical Board is required or if the assessment can be made based on the information available to you. - Correspond both by phone and in writing with plan members to advise and support the decisions made. - Provide support to the Great-West Life Group Offices, Sales & Marketing Centers, Benefit Payment Offices, and Group Customer Contact Services regarding prior authorizations. What you will bring:  - Living our values of Customer View; Integrity; Partnership; and Communities - Ability to deliver high quality results with speed and accuracy in a fast paced challenging and ever changing work environment - Strong organizational, quality and time management skills - Excellent analytical, investigative and problem solving skills - Strong customer service skills - Excellent verbal and written communication skills - Experience working in Excel, Word and Access. Excellent keyboarding skills of 40wpm - At ease navigating through multiple computer programs simultaneously - Knowledge of the insurance industry and exposure to drug plans will be considered an asset - Knowledge of BEN, TOCs, TSO and Cybrary will be considered an asset - Bilingualism (English and French) is considered an required Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-24322