Current Career Opportunities

Associate Manager, Insurance Sales Strategies   As a member of the Sales Strategies team focused on Participating Life Insurance, your primary accountability is to lead initiatives in the creation and development insurance sales strategies and supporting marketing collateral used by advisors and wholesalers.    Role purpose: - Support advisors and wholesalers by creating revenue generating, innovative sales strategies that are easy to use, meet their clients’ changing and diverse needs and help drive corporate objectives - Collaborate with field and head office partners to build out advisor packaging and roll-out strategy for sales initiatives - Collaborate and partner with business unit leadership, including SVPs, AVPs and other senior leaders to manage expectations, plan work, and solve problems on behalf of the team - Advocate for the sales strategies team by educating business partners on function and value proposition of our team and ensuring tools and strategies are positioned accurately to best meet wholesaler, advisor, and ultimately clients’ needs - Create sales strategies presentations for wholesaler and advisor audiences  - Provide input into point of sale and illustration tools Qualifications and Competencies: - A university degree supplemented by training in financial services products - At minimum three to five years experience in the financial services industry, preferably with some distribution background - Enjoys a strong team-focused working environment - A good understanding of insurance products with a particular focus on Participating Life Insurance - Proven ability to adapt and manage change - Demonstrated resiliency under pressure - Proven creative and innovative thinking skills - Demonstrated collaborator, negotiator and partner  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Toronto.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Reporting to the Regional Service Director, the Regional Manager, Client Service leads a team of Client Relationship Managers to deliver an industry-leading, customer-focused service experience to our Group Retirement clients. The Regional Manager, Client Service will ensure day-to-day service, education and administration needs of all stakeholders are met, and empowers their team to delight clients through service excellence. In addition to monitoring and balancing workloads and resources of service teams, they will assist with developing and executing innovative regional strategies and national processes. Excelling as a collaborative leader within their region, they and their teams will interact closely with other leaders, sales and administrative roles, internal and external partners, consultants, and plan sponsors.  As a talent leader, their focus will be on the coaching and development of their teams, and fostering a high-performance culture.   What you will do  - Provide leadership and direction of client-facing service teams - Ensure day-to-day service, education and administration needs of all stakeholders are met, and empowers their team to delight clients through service excellence.  - Monitor and balance workloads and resources of service teams, as well as assist with developing and executing innovative regional strategies and national processes. - Excel as a collaborate leader within their region, and interact closely with other leaders, sales and administrative roles, internal and external partners, consultants, and plan sponsors. - Focus on coaching and development of their teams, and foster a high-performance culture. What you will bring  - 5+ years in the Canadian insurance and/or financial industry - Industry designations CEBS and RPA are considered an asset. - Demonstrated leadership capabilities; coaching, developing and fostering a high-performance team. - Highly adaptable, driven to develop talent and help people be their best. - Proven ability to create a high-energy, collaborative culture where teams thrive. - Passion for service excellence, creating connections with clients, and making a difference. - Experience leading and championing change initiatives. - Driven to help design and execute new ideas that will generate an accumulative, competitive advantage. - Track record of consistently achieving strategic business objectives. - Ability to build and maintain partnerships both within the organization and region. - High emotional intelligence and ability to help influence thinking and behaviours. - Strong understanding of Group Retirement and key stakeholders. - Proven ability to leverage and integrate technology to help improve performance. - Ability to directly maintain a small caseload of large or complex clients, as necessary. - Post-secondary education or equivalent work experience. - Bilingualism an asset.  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Individual Customer Technology (IC Tech) is an organization providing information technology solutions to Canada Life. In IC Tech, the Customer is at the centre of what we do.     Our IC Tech professionals make a significant contribution to the companies' business goals through the effective delivery of value-added services. These services include setting technology direction, project management, analysis, system architecture, software development and the provision of operational support services for our Individual Customer business unit.     What you will do      The Senior IT Business Systems Analyst maintains a “business perspective” through all phases of the problem resolution and systems enhancement for IC Data Technology support & projects. Senior IT Business Systems Analysts work closely with the business to understand their needs, opportunities and requirements. Working in a team environment, the Senior IT Business Systems Analyst is responsible for:  - Representing the business’ requirements  - Providing Leadership  - Defining and designing the business functionality of the system  - Ensuring that the system meets the defined business requirements  - Defining business problems/opportunities, providing a clear definition and performing benefit analysis  - Performing business and systems analysis and design, articulating the logical design alternatives and recommending appropriate solutions  - Performing functional analysis and design, defining and documenting detailed business requirements  - Performing functional testing of system changes and supporting user acceptance testing of those changes  - Contributing to training strategies and business implementation planning    What you will bring     - Degree in related discipline (Commerce/Management Information Systems, Business Administration, etc.) or equivalent combination of training and experience with a minimum of 5+ years of experience in a business analysis role.  - Excellent understanding of business principles and experience with a broad range of different types of business functions  - Excellent understanding of general IT project methodologies, processes and practices  - Strong analytical and problem solving skills that rely on a structured approach to problem solving  - Exceptional internal consulting skills with a strong customer service orientation  - Experience withBusiness Intelligence and Data Warehousing concepts.  - Has a solid understanding of Software Development Life Cycle (SDLC) and ITIL Foundations  - Experience and ability to understand and effectively work with legacy technologies and contribute as legacy applications evolve and are migrated to new platforms would be as asset.  - Data modeling, SQL (Advanced) and Insurance Knowledge is an asset.  - Having worked with data in multiple forms and environments, includes structured and unstructured data, relational and non-relational environments  - Communicates in a clear and concise manner, both written and verbal, that is appropriate for the audience  - Proven leadership skills with a commitment to customer service.  - Strong interpersonal skills and a demonstrated ability to work effectively in a team environment  - Ability to adapt to change and perform effectively under pressure  - Demonstrated ability to work both individually and as part of a team, plan and organize your own work, communicate effectively in writing and verbally in person or remotely, initiative, team-oriented leadership skills and attention to detail   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

The Communications Coordinator plays an essential role within a dynamic, highly cross-functional team and will provide key support to business areas. Reporting to Associate Manager, Administration, the incumbent manages translation requests to be distributed to translators. If you are looking for an environment where you can demonstrate a strong ability and interest in working in a collaborative atmosphere that promotes knowledge sharing and support among colleagues, this opportunity is for you!   We offer a hybrid working arrangement (working from home and in the office). You will be expected to report to the office at least once a week.   What you will do   - Coordinate translation requests received through the translation request management system - Communicate with internal clients to gather clarifications or resolve issues regarding translation requests - Provide technical support for our translators - Assist leadership on various administrative tasks  What you will bring   - Exceptional fluency in French and in English, verbal and written - Post-secondary education or equivalent, in administration or office technology - Knowledge of various software and communications tools (Microsoft Office) - Knowledge of FlowFit, Trados Studio, and Logiterm is an asset - Strong interpersonal and communication skills with versatility, dynamism, initiative, diplomacy, and ability to work in concert with multiple stakeholders - Ability to plan and coordinate tasks and an ability to manage multiple projects simultaneously - A good sense of organization and a good aptitude for autonomy - High standards of customer service - Attention to detail and focused on quality of results Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types.  In this role you’ll contribute to the effective record-keeping and reporting for GRS customers.  You must become proficient with the Group Pension Administration System (GPAS) and GRS processes.   Reporting to the Associate Manager, you will be accountable for: - Handling plan and member maintenance on GPAS, including data updates, financial transactions, and reporting - Handling various inquiries, telephone calls etc. from multiple audiences - The daily management of a block of business - Fostering relationships with plan administrators, brokers, advisors, and plan members - Handling sensitive and complex issues in a timely and accurate manner - End to end daily administration (including contribution processing, investment fund changes, payment of member benefits, basic reporting and supporting advisors and plan administrators) Required competencies and behaviors: - Customer service focused with a positive can-do attitude - Strong communication skills - both written and verbal - Organized and able to work in a dynamic and changing environment - Strong interpersonal skills with the ability to work independently and as part of a larger team - Self-motivated with an ability to effectively multi-task and meet tight deadlines - Ability and desire to produce quality work - Fluency in Microsoft Office tools including Word and Outlook, proficient in Excel - Knowledge of investment/retirement arrangements and/or GRS business processes an asset - Knowledge of rules and regulations as they relate to GRS products an asset - Bilingual French/English Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.       We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid #IND

The Manager Derivatives and Structured Products will work with the derivative operations team to provide quantitative modelling to support derivative operations along with trading various derivative products. The Manager Bond Investments will work with a small team of investment professionals on the derivative team to support the larger Canadian Investment Operations.   What you will do  - Trading of various OTC and Exchange-Traded derivative instruments with the goal of mitigating currency and interest rate risk. - Development of hedging strategies for new and ongoing investment, insurance, and corporate initiatives. - Create and manage the reports that capture trading activities and performance. - Evaluate and recommend new foreign fixed-income investment opportunities. - Development new and enhance existing mathematical models which support collateral and trading activities. What you will bring  - Experience that is centered around quantitative modelling, investments/finance, and/or derivative trading. - Proficiency in Excel (including VBA), computer programming (Python/R/APL), and Bloomberg. - Strong analytical and problem-solving skills - Ability to clearly and concisely present thoughts to senior leadership - A CFA or Actuarial designation, or progress towards one, would be considered an asset.     Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Life Claims Processors are responsible for the assessment and payments (or decline) for Basic Retired Life, Basic Dependent Life, Paid Up Life Insurance and Waiver of Premium Claims for an assigned block of business. Each Processor is assigned approximately 150 new claims per month and will pay out approximately $17 million in benefits each year. Therefore, the assessment of these claims must be accurate. Processors are in daily contact with our clients (Group Policy holders) and with our Group Sales Representatives.   Accountabilities: - Accurately assess group life insurance claims, for an assigned block of business, while consistently meeting other required results such as productivity, speed, service results and handling of diaries; - Processors work independently in their assigned caseloads but are expected and encouraged to work as a team to meet the departmental service objectives; - Daily telephone contact with internal and external clients, such as Group Plan Administrators & claimants, sales representatives, estate lawyers, etc. in either official language. Qualifications and Competencies: - Completion of 1 year post-secondary education; a combination of education and experience may be considered; - Proficiency using Word, Excel, and Outlook; - Excellent written and oral communication skills in English, many contacts are with Plan Administrators and grieving elderly claimants; - Communication - states requirements clearly, concisely & logically, but with compassion & empathy as Analysts often communicate with bereaved family members. Understands who to communicate with, when and in what manner (phone, email, letter);   - Good organizational skills with the ability to effectively manage changing priorities and fluctuating workloads; - Customer Service - effectively determines and satisfies customer needs in a timely, accurate, courteous and efficient manner;  - Ability to work independently and within a team environment . Works well as a team member within the department/division. Shares information and fosters cooperation;   - Managing Change - effectively handles the pressures of deadlines & fluctuating work volumes;   - Demonstrated analytical skills. Must be able to interpret provincial insurance laws and contract provisions; - Dedication to increasing business knowledge through enrolment in and completion of industry courses, such as LOMA, ICA, is an asset; - The commitment to actively live our values of Excellence, Partnership, Integrity & Continuous Improvement; - Technical Skills - has the technical skills required to complete tasks. Systems used within department include mainframe applications - PAS/ EAS/ LCW; Word, Paradox (Access) database, Excel, Prolific (cheque writer), SC03 Annuity Payment Systems and Life Electronic System (LES)  - Bilingual (English/French) is required Be your best at Canada Life- Apply today!   We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

The Global Corporate Technology Portfolio Management Office (PMO) is looking for an energetic and motivated Associate Project Manager to join our team. This individual is responsible for providing senior administrative support to the business unit, portfolio and program financial/resource roll-up and performance reporting, as well as providing reporting and analysis to support larger initiatives. In addition, this individual may be responsible for leading projects of low risk/complexity under the guidance of a more experienced Project Manager or their leader to ensure projects are defined, planned, and delivered to scope, cost, schedule, quality, risk, and with required resources using foundational project management education or a combination of progressive education and experience with the desire to operate independently on assignments. In addition, this individual is responsible for providing support and maintenance of enterprise Project Management tools and creates and delivers training and documentation.      What you'll do: - Take accountability for own deliverables keeping in mind team goals and objectives. - Provide tool support and training for Project Managers and other resources (MSPS or other PPM, JIRA/Confluence). - Provide support to larger or more complex projects through financial, project and performance reporting to promote effective communication and decision making. - Data entry and validation of project specific information for reporting, track project costs and ensure reconciliation in financial reporting systems. - Contribute to knowledge base, culture of continuous improvement and collaboration. - Support organizational change and improvement, including supporting the implementation and adherence to changes in processes and practices. - Ensure the effective execution of smaller projects or initiatives to deliver a product that satisfies stakeholder expectations and achieves project success criteria.  - Manages the project management lifecycle of small initiatives or under the guidance of a senior Project Manager/leader - Takes accountability for own deliverables keeping in mind team goals and objectives - Trains and mentors Project Analysts and junior team members - Improves current practices and tools. What you will bring: - 0-2 years with completed Project Management Education and relevant experience - 2-5 years of combination of in-progress education and project experience - University or College education in Project Management, Business Administration or a related field, or equivalent combination of education and experience - Interest in or actively pursuing related Project Management accreditations (CAPM, PMP) is considered an asset. - Acquires new knowledge and skills, and applies creative thinking in assignments - Adaptable to changing assignments and product outcomes - Directs work of self through goal setting, time management, and planning - Has strong organizational skills, with the ability to manage competing tasks, meeting deadlines as required - Identifies prioritization conflicts and works with more senior resources and leaders to resolve - Ensures accuracy and completeness of work to maximize quality and avoid re-work - Good conceptual and analytical skills - Self-motivated with good problem-solving skills - Demonstrates judgement before decision making and escalates appropriately - Seeks to understand business needs, and delivers high quality service to the business while understanding the organization’s vision, purpose, and values - Demonstrates cooperation among peers and within the team - Communicates with stakeholders clearly and effectively - Leverages feedback to improve - Is passionate about project management, demonstrates inner self-starter, and is open to learning new ideas outside scope or knowledge. Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg   Be your best at Great-West Lifeco and Canada Life - Apply today!    Great-West Lifeco Inc. is a leading international financial services holding company headquartered in Canada with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. It operates in Canada, the United States, and Europe under the brands: Canada Life, Canada Life Germany, Canada Life UK, Canada Life Reinsurance, Empower Retirement, Putnam Investments and Irish Life.   In Canada, Great-West Lifeco operates under the Canada Life brand, offering a broad portfolio of financial and benefit plan solutions and serves the financial security needs of more than 12 million customers. Globally our combined companies have approximately 24,500 employees, 205,000 advisor relationships, and thousands of distribution partners – all serving more than 30 million customer relationships across these regions.   Being a part of our organization means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You are part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.     We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       We would like to thank all applicants, however only those who qualify for an interview will be contacted.     #LI-Hybrid

We are looking for a Service Specialist.   As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors.  You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our customers.      What you will do  - Implement, manage and maintain Group Life and Health benefits plans for assigned clients, including preparation of new case applications and amendment applications - Participate in employee educational sessions - Review contracts and employee booklets, and provide interpretation of contract wording to clients and advisors - Meet with clients and advisors on a regular basis to review and discuss product updates as well as administrative and claims procedures - Assist with training clients on administration of their benefit plans, including the on-line enrollment, billing and reporting tool - Act as a liaison with head office and claims offices on issues/problems with respect to assigned clients. Actively seek to find solutions for client/advisor issues - Work with underwriting on review and approval of routine plan changes - Manage premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc. What you will bring  - Experience with Group Life and Health products and processes is an asset - Highly adaptable, driven to be your best, and proven initiative. - Post-secondary level education or a combination of relevant work experience  - A valid driver’s license is required and automotive transportation  - Proven experience providing excellent customer service - Ability to work independently as well as in a team environment - Strong decision making, problem solving skills and analytical skills - Proven organizational skills with the ability to manage multiple tasks and adjust to changing priorities in a fast-paced environment - Excellent communication skills, both oral and written - Mandarin/Cantonese is considered an asset - Effective delegation and follow up skills - Project management skills - Preference will be given to applicants who have completed the Group Health and Life primer course and/or CEBS courses for the GBA designation - In addition to this the successful candidate will be required to successfully complete the Group Life and Health - Primer online study course under the Certified Employee Benefits Specialist Program  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid  

We are looking for a Service Support Associate    As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business.   What you will do  - Acting as a liaison between clients and head office departments - Handle routine client changes, and administrative and claim inquiries - Process client plan changes - Ordering employee booklets, contracts, enrollment forms, ID cards, etc. - Assisting service team with the preparation of new group submission materials proposals and presentation materials - Assisting sales team with the preparation of new business and in force quotes in addition to renewals and amendments. - Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc. - Responsible for the creation of client and advisor reporting - Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Group Customer Team - Provide back-up support to other positions on the team as required What you will bring - Highly adaptable, driven to be your best, and proven initiative - Well-developed customer service skills - Strong oral and written communication skills - Strong mathematical skills - Requires excellent Word, Excel, PowerPoint and Outlook skills - Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines - Attention to detail key - Good problem-solving skills - Ability to work independently as well as in a team environment - Knowledge of the group insurance industry would be an asset - In addition to this the successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid  

We are looking for a Rehabilitation Consultant - Bilingual.   Do you believe that work is healthy? Are you interested in being part of a team that helps people return to employability? Would you like to work at home and in the community?   We’re looking for knowledgeable, empathetic, and dedicated rehabilitation professionals to work as key members of our case management team.   You’ll manage complex disability cases in a pro-active manner with the goal of achieving a level of functional improvement that supports the earliest possible return to employability. You will work directly with the claimant as well as their employer, physician and treatment providers to achieve the required level of functional improvement to support the employability goal.   You will assess the rehabilitative needs of claimants who are disabled in order to understand the functional impact of the diagnosis. Then you will develop, implement and monitor the progress of approved rehabilitation service delivery plans based on claimant needs and contractual provisions. Research of appropriate treatment resources as well as active management of service providers resourced to achieve functional improvement toward employability goals is a pivotal responsibility in this role.   What you’ll do: - Live our values of Customer View; Integrity; Partnership; and Communities - Operate with a customer focused mind-set as providing business solutions for our customers is at the core of what we do. - Assess the potential for rehabilitation services to impact on the duration of disability of complex claims through file review as well as telephone and/or face to face interview of claimants, employers and involved treatment providers. - Develop realistic, cost-effective rehabilitation/ return to work plans for actions focusing on return to work. - Oversee counseling and/or referral services as necessary regarding identified needs of claimants. (disability adjustment factors; treatment; vocational solutions; community resources etc.) - Maintain follow up contact with the claimant, focusing on barrier resolution and functional improvements made, while providing claimant support during the intervention period. - Maintain proactive follow up with all stakeholders, including policyholders and treatment providers with the focus on returning to employability. - Prepare written reports detailing findings and recommendations. - Track rehabilitation activities and document case files electronically.  Who you are: - A university degree in a discipline related to rehabilitation with experience in health or social sciences preferred. - 3 years of experience in insurance rehabilitation or the field of rehabilitation preferred. - Excellent communication and interpersonal skills in French and English. - Excellent organization skills, with experience working in a fast paced environment, requiring regular re-prioritization and critical analysis/ assessment skills. - Mental Health experience an asset. - Valid driver’s license and vehicle are necessary due to possible travel requirements. - Due to the high profile of a number of our clients, a Federal Government Enhanced Screening is a job requirement and this will involve fingerprinting and a credit check    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

We are looking for a Technical BSA who has experience in data mapping and API documentation. Good documentation and communication skills will be essential.   The successful candidate will have experience in domain-based data modeling, information and data modelling, event definition and data mapping, inter-system data mapping, business and technical requirement elicitation, and functional specifications. Experience in API, integration, and event-based product development. Experience working in an Agile product development team is essential in this role.   Role Profile - 2-5 Years’ Experience - University or College education in Computer Science, Computer Engineering, Management Information Systems, Commerce, Business Administration or a related field, or equivalent combination of education and experience - Active pursuit of related industry certifications is considered an asset  Portfolio Requirements, Design & Scoping - Guides and facilitates the analysis for less complex products - Elicits and validates business requirements - Facilitates and actively participates in meetings, walkthroughs and reviews of deliverables - Develops functional requirements - Develops and delivers training & support materials for affected stakeholders  Problem Solving & Analysis - Performs analysis to determine impacts to products - Validates requirements and proposed solutions to stakeholder’s satisfaction and translates those processes, needs and requirements into related artifacts and documentation - Troubleshoots moderate to complex problems to determine root-cause, requiring analysis and exploration of options, recommending solutions or preparing discussion for escalation - Communicates with business stakeholders on technical components, risks, issues - Ability to understand data requirements, standards, controls, modeling techniques - Develops and validates solution design, product configuration, or package criteria with business stakeholders Quality Quality Assurance - Ensures overall testing efforts represent business and systems requirements in partnership with the QA team (where applicable) - Develops and maintains test documentation, test strategy, review and supports testing outcomes as required - Partners with developers and other team members to resolve defects, considering data and privacy requirements - Develops and executes test cases, confirming test cases represent business requirements - Ensures traceability of requirements across application lifecycle - Manages moderate complexity acceptance criteria Continual Improvement - Gains exposure to and learns new technologies, frameworks and tools - Evaluates and learns new analysis strategies, tools and methods that provide business value - Improves current practices and tools - Adapts to organizational change, best practice and improvements across teams, including the effective implementation and adherence to analysis processes and practices and architectural directions - Participates in audits, governance and support activities Customer focus - Takes accountability for own and towards team deliverables - Trains newer analysts in how to gather requirements and solve problems effectively - Partners with product teams and/or architects to develop technical requirements and engineering/non-functional specifications 6. Technical Leadership Technical Leadership - Provides training to new or less senior professionals or cross discipline practitioners on processes, tools and approaches - Shares knowledge and experience with members of the team to identify and share opportunities to improve the work, identify better ways of doing things  Required Capabilities - Rapidly acquires new knowledge, learns new skills, and applies creative thinking to solve problems while understanding the organization’s vision, purpose and values - Adaptable to changing assignments and product outcomes Process and Prioritization - Directs work of self through goal setting, time management, and planning - Meets deadlines for work through use of time management ▪ Identifies prioritization conflicts and works with PM’s, Program Managers, Senior Business Systems Analysts and leaders to resolve ▪ - Leverages practices to manage and simplify work, and use resources efficiently Attention to Detail - Ensures accuracy and completeness of work to maximize quality, build credibility, and avoid re-work Decision Making - Strong conceptual, analytical and problem-solving skills ▪ Understands the costs and benefits of actions, and makes recommendations towards the most appropriate one, uses collaboration and judgement to form conclusions - Seeks to understand business needs, and delivers high quality service to the business - Facilitates cooperation among peers and within the team, leveraging feedback to develop new strategies and approaches - Builds effective relationships with colleagues and external stakeholders quickly and confidently, to positively influence outcomes - Communicates issues clearly and effectively with stakeholders Business Relationship Management - Seeks to understand business needs, and delivers high quality service to the business while understanding the organization’s vision, purpose and values Motivation - Is passionate about technology and the user experience, demonstrates inner self-starter, and is accepting of and open to learning new ideas outside scope or knowledge Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

In this dynamic and influential role, you will serve our Group Customer plan members who are approaching retirement or have left their employer, with the objective of retaining their assets at Canada Life. You will offer guidance on retirement plans and related financial products as you consult with each member to learn more about their future financial goals and needs. If you are a highly effective listener and communicator, have a deep knowledge of retirement savings and income products and pension legislation, are keen to work in a collaborative and competitive environment and are driven to delight our customers, this is the opportunity for you!   What you will do  - Deliver an exceptional customer experience in every interaction you make - Enhance business development by proactively contacting terminated, retired, and retiring members - Strive to retain members within group plans at Canada Life - Understand and analyze each member’s situation, explain their investment and retirement options, provide solutions and guide them through the complex transition to retirement income - Identify opportunities for consolidating assets and offering complementary products, as needed - Conduct one-on-one meetings virtually or in person with plan members approaching retirement - Participate in member and client meetings or finalist presentations - Work collaboratively with the Investment and Retirement Solutions team to provide a best-in-class customer experience What you will bring  - Knowledge of Canadian insurance and/or financial industry, with a specific emphasis on retirement products and services - LLQP life licensed required - Post-secondary education or a combination of relevant education and experience - Working towards or completion of relevant certificate, diploma or designation programs such as Certified Financial Planner (CFP), and Certified Employee Benefits Specialist (CEBS) - Additional beneficial industry designations or courses: CIM, CLU, Canadian Securities Course, MDFA license - Positive, customer-oriented attitude; superior communication skills - Passion for financial advice and solutions - Proven ability to sustain and flourish in an ambiguous or unchartered area; must be comfortable with uncertainty and constant change - Excellent organization, prioritization and planning skills required Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Ottawa, Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid #IND

The Service Partner, reporting to the Assistant Manager Contracts and Compensation, is required to handle all transactions in support of Firms & Advisor contract maintenance of all sales channels (Group, ADSL, MGA and National Account).   The responsibilities of this role ensure Canada Life is able to pay commissions to Firms and Advisors within all regulatory requirements across Canada.    The team is responsible for ongoing updates of advisor contract information that enables the ongoing payment of compensation and correct advisor data management for purposes of annual taxes.   The individual works in a team environment to handle transactions including, but not limited to: - Corresponding with partners (internal and external alike), regulatory authorities and customers related to the contracting process including contracting information and licensing and processing relevant systems updates. - Review and process Agent of record (AOR) changes – ensuring our client advisor requests are supported by the advisor that the client choses to work with. - Administering the license and E&O renewal process thereby ensuring that only properly licensed advisors are compensated. - Review and process maintenance changes/updates. - Updating upwards of eight separate systems – accuracy is especially key this role. - Delivering a professional and courteous level of customer service through all channels of communication and business channels. - Provide administrative support within individually assigned business unit, includes, but not limited to, activities such as information management – client/policy listing requests, mail distribution, appropriate filing and archiving of emails and other information, stationary management and ordering. - Other administrative tasks as required. What you will bring: - College diploma - Demonstrated strong customer service and communication skills both written and verbal. - Proficient in using Microsoft Office products including Word and Excel - Attentive to detail, demonstrated initiative, analytical and problem-solving skills - Team player - Focus on quality and timeliness to meet deadlines - Strong organization skills – Able to handle multiple priorities while managing deadlines - Ability to work in an unstructured environment and multi-task. - Flexibility – Able to work overtime when required. - Adaptable to change. - Bilingual (French / English) - Proficient written and verbal communication skills is an asset.    Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

The Service Partner, reporting to the Assistant Manager Contracts and Compensation, is required to handle all transactions in support of Firms & Advisor contract maintenance of all sales channels (Group, ADSL, MGA and National Account).   The responsibilities of this role ensure Canada Life is able to pay commissions to Firms and Advisors within all regulatory requirements across Canada.    The team is responsible for ongoing updates of advisor contract information that enables the ongoing payment of compensation and correct advisor data management for purposes of annual taxes.   The individual works in a team environment to handle transactions including, but not limited to: - Corresponding with partners (internal and external alike), regulatory authorities and customers related to the contracting process including contracting information and licensing and processing relevant systems updates. - Review and process Agent of record (AOR) changes – ensuring our client advisor requests are supported by the advisor that the client choses to work with. - Administering the license and E&O renewal process thereby ensuring that only properly licensed advisors are compensated. - Review and process maintenance changes/updates. - Updating upwards of eight separate systems – accuracy is especially key this role. - Delivering a professional and courteous level of customer service through all channels of communication and business channels. - Provide administrative support within individually assigned business unit, includes, but not limited to, activities such as information management – client/policy listing requests, mail distribution, appropriate filing and archiving of emails and other information, stationary management and ordering. - Other administrative tasks as required. What you will bring: - College diploma - Demonstrated strong customer service and communication skills both written and verbal. - Proficient in using Microsoft Office products including Word and Excel - Attentive to detail, demonstrated initiative, analytical and problem-solving skills - Team player - Focus on quality and timeliness to meet deadlines - Strong organization skills – Able to handle multiple priorities while managing deadlines - Ability to work in an unstructured environment and multi-task. - Flexibility – Able to work overtime when required. - Adaptable to change. - Bilingual (French / English) - Proficient written and verbal communication skills is an asset.    Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

The Service Partner, reporting to the Assistant Manager Contracts and Compensation, is required to handle all transactions in support of Firms & Advisor contract maintenance of all sales channels (Group, ADSL, MGA and National Account).   The responsibilities of this role ensure Canada Life is able to pay commissions to Firms and Advisors within all regulatory requirements across Canada.    The team is responsible for ongoing updates of advisor contract information that enables the ongoing payment of compensation and correct advisor data management for purposes of annual taxes.   The individual works in a team environment to handle transactions including, but not limited to: - Corresponding with partners (internal and external alike), regulatory authorities and customers related to the contracting process including contracting information and licensing and processing relevant systems updates. - Review and process Agent of record (AOR) changes – ensuring our client advisor requests are supported by the advisor that the client choses to work with. - Administering the license and E&O renewal process thereby ensuring that only properly licensed advisors are compensated. - Review and process maintenance changes/updates. - Updating upwards of eight separate systems – accuracy is especially key this role. - Delivering a professional and courteous level of customer service through all channels of communication and business channels. - Provide administrative support within individually assigned business unit, includes, but not limited to, activities such as information management – client/policy listing requests, mail distribution, appropriate filing and archiving of emails and other information, stationary management and ordering. - Other administrative tasks as required. What you will bring: - College diploma - Demonstrated strong customer service and communication skills both written and verbal. - Proficient in using Microsoft Office products including Word and Excel - Attentive to detail, demonstrated initiative, analytical and problem-solving skills - Team player - Focus on quality and timeliness to meet deadlines - Strong organization skills – Able to handle multiple priorities while managing deadlines - Ability to work in an unstructured environment and multi-task. - Flexibility – Able to work overtime when required. - Adaptable to change. - Bilingual (French / English) - Proficient written and verbal communication skills is an asset.    Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Who we are:   Canada Life is a leading Canadian insurer focused on improving the financial, physical and mental well-being of Canadians. For more than 125 years, our customers across Canada have trusted us to provide for their financial security needs and deliver on the promises we have made. We serve the financial security needs of 13 million people across Canada.   At Canada Life, the foundation of our strategy is to put the customer at the center of everything we do.  An important part of putting our customers at the centre is ensuring that we provide quality project delivery services & support to the business which arms them with the tools required to delight our customers.   What we’re building:   We are maturing our Information Security Technology team who will work closely with Global and Canadian Information Security Offices and other Infrastructure and Application Technology teams to deliver new Security services in a continuous improvement manner. Our Security services defend global enterprise, including business units, customers, and shareholders from external and internal security threats. Our team consists of highly motivated, innovative, and tech-savvy engineers that evaluate, design, and deploy security technologies using agile delivery methods and automation.   What you’ll do:   The Consulting Security Engineer (Consulting Infrastructure Technology Specialist) is responsible for providing technical leadership to a team of security practitioners by mentoring and supporting them in the evaluation, design, deployment, and operationalization security technologies on various projects. He or she provides technology innovation by researching and conducting proof-of-concept on emerging technologies. Also, creates and maintains technology roadmaps and promotes a mindset of continuous service improvement by conducting service health assessments.   The Consulting Security Engineer will support multiple squads, consisting of cross functional roles, that will be focused on Endpoint Protection and Security Response, Platform and Application Security, Network and Cloud Security.  See below for additional information re: responsibilities: - Provides technical consulting on the capabilities and limitations of security technologies and possible implementations - Creates and maintains security technology roadmaps - Helps evolve security engineering practice by mentoring practitioners, developing design standards, and establishing engineering methodology - Provides technical leadership on large projects by leading a team of security practitioners to design and deploy security technologies; Review and approve design documents - Conducts technical health assessments on the security technologies - Leads the validation and practicality of new technologies through rapid prototyping and POCs - Does the ad hoc research and experimentation that may be needed to answer technology questions - Conducts product/technology evaluation against established criteria and business requirements and provides recommendation including effective documentation and presentation of the recommendation - Works with product vendors to obtain evaluation hardware or software - Installs evaluation hardware or software in a test or pilot environment - Designs, builds, and integrates 3rd party components, using standard and/or scripting tools (batch languages, programming languages, Scripting languages, etc.) - Participates in the creation of project deliverables (estimates, schedules, risk assessments, etc.) as a project team member - Makes design decision within the bounds established by project, portfolio, site and enterprise architectures. - Works with security and enterprise operations to optimize end-to-end support models and to ensure highest levels of service availability. - Participates in major incidents by providing 3rd level and 4th level support - Some travel maybe required Who you are: - A degree or equivalent education in a related discipline such as Computer Science, Business Computing, Engineering, or Commerce. Security certification will be an asset as well - Minimum 10 years experience designing, integrating, and implementing end to end application, infrastructure, and security solutions in a large organization - Proven skills in designing and deploying multi-platform solutions - Broad knowledge of industry technology and directions, and specific knowledge in security and infrastructure technologies such as web servers, application servers, Intel, AIX, integration technologies, workstation technologies, database technologies, network technologies, Cloud Computing, Automation, IPS/IDS, DDOS, Firewalls, Cryptography, Endpoint Security, WAF, Network, VPN, MFA, SIEM, Threat Vulnerability Management, AWS cloud security, Azure Cloud Security, GCP Cloud Security, Prisma, CASB, etc. - Experience in scripting, orchestration, and automation tools such as Python, PowerShell, Ansible, BladeLogic, Git, CI/CD methodology, etc. - The incumbent should have skills and knowledge in capacity planning, disaster recovery planning, product/service lifecycles, service management and a strong focus on customer service - Experience in performance tuning complex infrastructure solutions; knowledge of performance and monitoring tools will be an asset - Attention to detail and effective planning and organizational skills - Excellent analytical and problem-solving skills - Demonstrated initiative (self-starter) with the ability to influence others - Proven history of both technical and management skills - Good working knowledge of ITIL practices and processes - Strong leadership, communication, negotiation, and interpersonal skills with demonstrated experience working in a team environment - Strong desire to implement change and make a contribution to the organization - Proven history of making appropriate decisions and recommendations - Good knowledge of Agile, Dev Ops, and PM methodologies What really sets you apart: - Experience with Data Loss Prevention - Accreditation in Security such as CISSP or equivalent - Experience in Scripting / Automation - Dev Ops or Agile Experience What you’ll like about working here:   We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.  We provide a total rewards package that is competitive and consistent with our core values. Our variable incentive and compensation programs support our performance culture by rewarding our high achieving teams and individuals.  Our health and dental benefits are flexible and comprehensive to suit a variety of needs. We also offer an employee pension plan, a share purchase plan, group RRSPs, discounted home and auto insurance and preferential rates for home mortgages.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

We are looking for a Disability Case Manager   Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life?  In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.   The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.    By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:  - Work environment will include some rotational in-office & work-from-home capability. - An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office. - Career Opportunity Advancement - Competitive salary and bonus based on experience - $2000 education reimbursement per year - Excellent benefits and wellness spending plan of $400 - Competitive Pension plan and Life Insurance Plans - Advantageous Share Ownership Program - Our Disability Management offices are centrally located with easy access to public transportation. Accountabilities: - Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties - Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update - Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers - Write letters to inform all affected parties of decisions regarding disability cases; - Implement return-to-work programs and negotiate with the employer; - Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects; - Adhere to service level agreements associated with policy holder claims; - Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.  Qualifications and Competencies: - A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field. - You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources; - You have strong interpersonal skills and excellent listening skills; - You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines; - You are solution-oriented and known to be a decision-maker; - You have excellent communication skills and an interest in customer service; - You like to work in a team, but you are equally competent on your own; - Fluency in French and English, both oral and written an asset - Your consent to a criminal background check and security screening for the Government of Canada Enhanced Security Clearance, at Canada Life's expense. Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Location:  Toronto   We are looking for a Business Support Associate, Investment & Retirement Solutions, for our Freedom Experience team within Group Customer.  The Investment & Retirement Solutions team serves plan members and clients by building solid and trustworthy relationships.  We provide solutions based on unbiased, sound investment guidance and education, helping members achieve their financial goals and allowing them to retire in comfort and with confidence.   Role description    An exciting opportunity exists to be part of an amazing team of professionals in our fast-growing Freedom Experience team within the Group Customer Division.  As a Business Support Associate, you will support the Investment & Retirement Solutions’ sales, service and leadership staff by handling administrative duties for sales and service transactions, preparing retirement income quotes, monitoring member retention transactions to ensure they are set up in a timely manner, and facilitating workflow within the team.   What you will do  - Review and analyze member retirement documentation received by Sales and Service staff, to ensure that it is actionable and accurate - Prepare retirement income quotes - Liaise with internal and external partners to ensure plan member transactions are executed in a timely manner - Manage workflow of incoming requests and sales opportunities across the team - Participate in special projects or initiatives as appropriate (e.g. process improvements) What you will bring  - 3-5 years in the Canadian insurance and/or financial industry, with a specific emphasis on retirement products and services. - Post secondary education or equivalent work experience - Industry designations Retirement Plans Associate (RPA) or Certified Employee Benefits Specialist (CEBS) an asset - Knowledge of pension and savings products and pension legislation is an asset - Knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) - Knowledge of Access Databases - Knowledge of GRS system platforms (e.g. GRS Access and GPAS) - Strong time management skills - Ability to learn quickly, adapt to change and contribute to creative solutions - Bilingual in English and French is an asset Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Technology redefines the way we work and deliver to meet business needs and elevate the customer experience. You’ll be part of an organization that is embracing modern technology, innovation and agile ways of working.      Our Canada Technology team is a strategic partner in our business – with an ambition to be a forward-thinking, agile technology organization delivering secure, resilient and leading solutions that support Canada Life and the well-being of millions of Canadians.    We are looking to hire a full time Technical Lead for our Individual Customer Technology team.. The Technical Lead is the owner of the software development lifecycle for their Portfolio and will build a partnership with stakeholders in the Business and/or IS units to resolve issues or escalated concerns, and deliver on customer centric goals and initiatives.   The Technical Lead will assist in defining service level agreements as well as identifying KPIs to measure improvements.  This role is also the front facing contact for all issues or escalated concerns from the business partners.   The role collaborates with the aligned project delivery teams deploying/standing up applications and, transitioning into production. As well, it may provide Centre of Expertise for select shared common applications and platforms as delegated.   What you will do  - You will manage a portfolio with a focus on a product(s) in a technology environment for either the Individual / Advisory Network Technology or Group Customer Technology group  - Implement, maintain and enhance applications and technology solutions in conjunction with business plans and with a focus on continuous improvement - Ensure applications availability and resources are aligned with current and future support needs through the development of roadmaps and use of metrics. - Monitor applications for health and security concerns to evolve the roadmap - Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments - Accountable for maintenance, support, and availability of on premise systems and, 3rd party operated systems supporting the Business Unit. This role also serves as the main point of contact and coordination for application maintenance delegated to centralized application support. Application support responsibilities include break/fix, upgrades, patches, support optimization, continuous improvement, maintaining 3rd party operated application relationships and, 2nd level support - Develop and maintain senior level relationships with leaders, for the purpose of influencing technology directions and promoting effective collaboration - Collaborates with business unit leaders to anticipate and respond to customer inquiries about technology capabilities and service expectations - Ensure leaders and team members work together to drive performance and that high expectations are delivered within the values of the organization - Create goal clarity, role and accountability clarity, and provide direction on decision rights and accountabilities - Focus on managing the team to meet and exceed market-leading service standards for application support, production and maintenance, and technology services delivery - Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness - Keep current on industry technology direction and best practices   - Contribute to the annual business planning process by providing a financial view of application support What you will bring  - Post-secondary degree/diploma in business or computer science or equivalent experience  - Minimum 3 years experience industry related experience supporting technology platforms and/or delivering projects/products to enable businesses capabilities - Agile Leadership experience in a technology environment - A Change Leader with experience in driving a high performance culture and advocating the culture changes within the business unit. - Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement - Ability to deal with ambiguity and flexibility of approach - Strong relationship building and influencing skills - Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization. - Demonstrated experience in challenging the status quo and identifying areas of operational improvement (example: people, process, technology). - Preference and experience working in a complex environment that rapidly evolving, and ambiguous with high expectations for excellence and achievement - Able to be "hands-on" with support, but also have a strategic / business mindset - Experience of working with Agile/DevOps methodology is desirable Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Regina, Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid