Current Career Opportunities

This position will require the employee to be working in the office full time, with a future opportunity to work from home 1-2 days a week once all applicable training has been completed.   Reporting to the Associate Manager of the Service & Support Team, you will be responsible for various functions that support the Individual Life Client Services department within Individual Wealth and Insurance Solutions.   You will work closely with the Client Service and Policy Change Teams in various aspects as set out in the following accountabilities.   Accountabilities:   - Data entry of policy holder information and document details received on business requests through email and mail. - Sorting, verifying, and distributing system generated reports to internal business partners. - Reviewing time sensitive client and advisor communication prior to distribution. - Verifying and distributing system generated cheques. - Assembling Insurance policy contracts. - Ad-hoc tasks as requested. Qualifications and Competencies:   - Previous experience working in an environment that manages high volumes, multiple priorities, and tight deadlines. - Strong attention to detail with a focus on accuracy. - Excellent organization and time management skills. - Self-motivated with a proven sense of urgency and ability to work independently. - Team player with a positive attitude, and an interest in collaborating with others. Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Are you seeking the opportunity to shape the future of Canada’s financial services landscape? Do you have a proven track record of developing and leading the execution of innovative strategies to enable business growth and improved advisor and client experiences?   As the Senior Analyst Data & Analytics you will join Canada Life’s Advisory Network organization reporting to the Manager, Data Analytics Sales Effectiveness and Performance. In this role you are a coach who will draw upon all your experiences in data analytics and insights to create value in data-driven decision making.   The Senior Analyst, Data & Analytics is a data subject matter expert translating business needs into data, projects and data projects into business implications while collaborating closely with Finance and Canada data to enhance timely business intelligence and data visualization for sales leaders and wholesalers to better diagnose sales results.   In this role, you will need to understand and optimize the correlation between activities and sales outcome as well as take a segmented view to building our capability to use analytics to drive growth, using descriptive and predictive data analytics.  The Senior Analyst Data & Analytics interprets the data needs from the business through needs assessments and complete data and analysis to tell the story and in some cases make recommendations to the business based on data.   What you will do - Define, implement, and monitor comprehensive business strategies to drive organizational growth and achieve KPIs.  Ensure ongoing strategic alignment with short and long-term business objectives - Enable effective, efficient working relationships with the sales team, finance, and technology partners  - Engage and communicate strategic data programs across the Advisory Network business  - Influence senior leaders within Advisory Network to understand business drivers and enable them to make decisions based on data  - Oversee and support projects throughout the entire analytics lifecycle - Assist the business in the ideation of new analytics initiatives ranging from descriptive, diagnostics, predictive to prescriptive - Present and communicate the insights and recommendations generated in a visual and simplified language - Work with large datasets that are not consistently clean or fully modelled - Learn how to retrieve data from these systems via multiple languages - Build, implement and maintain data models, custom reports, and dashboards  What you will bring - Master’s degree in related field of study, or an equivalent combination of bachelor’s degree and extensive related work experience - CFA certification is an asset - Experience within the Insurance & Financial Services sector would be an asset - Strong experience in working with data analytics tools (SQL, Python, R), Databases (SQL Server), Cloud (Azure), data visualization tools (Power BI) - Strong experience working with raw data and manipulating large datasets - Subject matter expertise in data analytics - Polished communication and presentation skills to audiences including senior leadership - Strong analytical skills for problem solving purposes and to monetize value for the organization - Ability to work with little to no documentation or instruction - Think outside the box and identify solution to overcome obstacles - Experience working on project teams to analyze business needs - Proven ability to learn and handle multiple priorities in a challenging work environment    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

Reporting to the Director, Pension Management, the Pension Consultant role will support the management, regulatory compliance and reporting activities required for the company’s defined benefit pension plans.   What you will do:  - Provide consultative support on plan inquiries and business specific initiatives - Prepare presentation materials to support management oversight committees and the Board - Collaborate with business partners, external partners and regulators (e.g., our plan Actuary, consultants, auditors, trustees etc.) as required - Support the preparation of annual statement financial disclosures, special case pension plan calculations, pension fund returns, indexing calculations and regulatory filings - Research and recommend solutions for complex issues and best practices - Participate in cross functional and team based projects - Propose improvements to methods and procedures  What you will bring:  - Minimum of 5 years of relevant experience in the pension industry (strong asset), financial services or other relevant human resource area - Post-secondary education in Business/Commerce or related discipline - Strong analytical skills (qualitative and quantitative) - Strong financial acumen - Proficient with Microsoft Office (Excel, PowerPoint, Word) - Strong communicator - Detail oriented with the ability to balance multiple competing priorities - Experience with SAP financial reporting modules is an asset Be your best at Canada Life- Apply today! Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

We currently have an opening in our Call Centre for a Customer Service Representative for our Creditor Underwriting department. We contact applicants over the phone who are applying for Creditor Insurance for the purpose of collecting medical information and to complete required questionnaires.   What you will do  - Handle inbound and outbound calls to obtain medical information from applicants - Responsible for processing applications - Process requests for additional information from underwriters - Respond to calls in a timely and professional manner - Maintain performance standards such productivity, quality, and schedule adherence What you will bring  - Customer service focused - Ability to handle a fast-paced environment - Knowledge of Medical terminology (course completed or in progress) - Excellent listening and communication skills - Professional and able to maintain confidentiality  - Positive and collaborative attitude - Strong keyboarding skills with high level of accuracy - Able to work between 8am - 8pm (two shifts on rotation)  - Able to work in the office 1 day/week when on the 8-4pm shift Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

As an Application Security Analyst within the Canada Life Information Security Department, you will be responsible for analyzing the security of applications and services, discovering, and addressing security issues, building automation, and decisively taking action to mitigate emerging threats throughout the Secure Software Development Lifecycle (SSDLC).   What you will do: - Assist with the configuration and optimization of SAST, SCA, and DAST scanning tools. - Validate internal, external, and crowd-sourced application security findings and articulate them to engineering teams by including clear reproduction steps, impact, and remediation advice. - Participate in vulnerability management operations, such as: retesting and reprioritizing vulnerabilities, reviewing code changes, approving proposed remediations, etc. - Contribute technical and procedural documentation towards the organization’s knowledge base. What you will bring: - Ability to think offensively like a hacker and defensively by evaluating applications and architecture. - Read and write multiple programming languages. Java, C#, JavaScript, Apex, and Python are highly valued, but others will help too. - Demonstrated knowledge of security best practices, principles, and common frameworks, such as: OWASP, NIST, ISO, SOC, etc. - Relevant industry certifications, such as: Security+, eJPT, PNPT, OSCP, etc.  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

We are looking for a Team Performance Leader   Reporting to an Associate Manager in our Group Customer Contact Centre, the acting Team Performance Leader is responsible for engaging, motivating, developing, and leading staff by being available and visible to affect the entirety of the team’s operation.  By motivating and encouraging staff through positive communication and feedback, the team will exemplify the company’s Purpose, Vision and Values. What you will do  - Make a difference for your team, your peers or partners you work with by: foster a psychologically safe environment, empower your people, create and act on employee engagement plans. - Provide resources and support to staff including managing staff performance and development. - Represent GLH Operations and participate in strategic/operational project(s). - Share accountability for office results and support change management & strategic planning - Complete monthly and quarterly tasks requiring review of public folders, shared drive files and report creation. - Work closely with the Training and Process teams to ensure training needs are met and process updates are completed. - Assist with problem resolution on service issues and managing workflow. What you will bring  - Ability to mobilize and work in a team - Demonstrate strong ability to recruit, develop, coach and motivate a team - Great experience in a customer service environment - knowledge of Medical and Dental products - an asset - Demonstrates a passion and vision towards a highly effective and engaged employee culture - Ability to adapt to change and lead others through change - Superior communication skills both written and verbal - Bilingual (French and English)  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg or Regina.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

As a Customer Relations Specialist in our Group Customer Contact Services department you’ll be responsible for providing courteous, accurate and timely responses to incoming benefit inquiries. This is an extremely important role within the Canada Life team as you are often the first point of contact for plan members with questions.  You’ll partner closely with other departments in making our members feel valued and appreciated!    The department operates from 8am to 8pm (EST), Monday to Friday, which means no late evenings and no weekends! We are closed on statutory holidays too. You’ll also benefit from many advantages, such as:  - Full time hours - Paid six-week training program, followed by 2-3 weeks of mentorship - Three paid Personal days, paid vacation - Excellent benefits - Pension plan - Option to participate in the Share Ownership Program - Bonus plan based on your individual performance - Education reimbursement program $2,000 (annually) - Career advancement options - Being a part of a great team!  As part of our team you will:  - Effectively troubleshoot/resolve medical, dental and drug telephone/email inquiries using various systems and tools in a timely fashion - Provide accurate responses to plan members, medical and dental providers, and plan administrators, while maintaining the highest level of customer service - Actively participate in an ongoing learning environment where you’ll receive developmental opportunities Does this sound like you?  - You have superior customer service skills and are an effective listener  - You are resilient and able to handle the stress of a ‘real-time’ environment - You have a natural curiosity and are a critical thinker - You have an optimistic outlook and have a positive approach to work  - You possess strong organizational and time management skills - You have excellent Microsoft Office skills and an ability to learn multiple computer systems, both Windows based and other - You have strong written communication skills  - You’ve demonstrated the ability to solve problems through investigation and make timely decisions  - You have a high school diploma or equivalent - Bilingual (French/English) is an asset Network Requirements - 1) Home Network WIRED (LAN Cat5e or higher cable) directly from CL Laptop to Home Router/modem.  2) Internet Service Provider (ISP) minimum connection: 50MB Download & 5MB Upload speeds (speedtest.net screenshot to confirm) 3) Note: 250MB bandwidth per month usage or higher may be consumed  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Regina, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid #IND

We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.   Be your best at Canada Life.   We are looking for a Bilingual Investment & Retirement Consultant.   Reporting to the Associate Manager, Investment & Retirement Solutions, the Investment and Retirement Consultant serves our Group Customer plan members who are approaching retirement or have left their employer, with the objective of retaining their assets at Canada Life. If you are a highly effective listener and communicator, have a deep knowledge of retirement savings and income products and pension legislation, are keen to work in a collaborative and competitive environment and are driven to delight our customers, this may be a rewarding opportunity for you.   What you will do: You live our vision – customers are at the centre of what we do. In doing so, you will: - Deliver an exceptional customer experience in every interaction you make - Enhance business development by proactively contacting terminated, retired and retiring members - Strive to retain members within group plans at Canada Life - Understand and analyze each member’s situation, explain their investment and retirement options, provide solutions and guide them through the complex transition to retirement income - Identify opportunities for consolidating assets and offering complementary products, as needed - Conduct one-on-one meetings virtually or in person with plan members approaching retirement - Participate in member and client meetings or finalist presentations - Work collaboratively with the Investment & Retirement Solutions team to provide a best-in-class customer experience What you will bring: - Minimum 7 years in the Canadian insurance and/or financial industry, with a specific emphasis on retirement products and services - Post-secondary education or equivalent work experience - LLQP life licensed - CFP or PFP designation is considered an asset; additional beneficial industry designations or courses include: CIM, CLU, Canadian Securities Course - Knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) - Always puts the customer first - Excellent listening skills - Excellent verbal and written communication skills - Expertise in pension, savings, investment and insurance products and planning concepts - Highly independent, disciplined worker requiring minimal oversight - Analytical and detail-oriented - Ability and willingness to learn quickly, adapt to change, modify behaviours and contribute to creative solutions Given the size and scope of our organization, we have the flexibility for this position to be located in every location in Canada.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

We are looking for a Disability Case Manager in Calgary, AB.   Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life?  In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.   The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.    By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:  - Work environment will include some rotational in-office & work-from-home capability. - An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office. - Career Opportunity Advancement - Competitive salary and bonus based on experience - $2000 education reimbursement per year - Excellent benefits and wellness spending plan of $400 - Competitive Pension plan and Life Insurance Plans - Advantageous Share Ownership Program - Our Disability Management offices are centrally located with easy access to public transportation. Accountabilities: - Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties - Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update - Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers - Write letters to inform all affected parties of decisions regarding disability cases; - Implement return-to-work programs and negotiate with the employer; - Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects; - Adhere to service level agreements associated with policy holder claims; - Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.  Qualifications and Competencies: - A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field. - You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources; - You have strong interpersonal skills and excellent listening skills; - You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines; - You are solution-oriented and known to be a decision-maker; - You have excellent communication skills and an interest in customer service; - You like to work in a team, but you are equally competent on your own; - Bilingual in French and English is an asset; - You consent to a criminal background check at Canada Life's expense. Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.      Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #LI-HYBRID

We are looking for a Disability Case Manager in Langley, BC.   Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life?  In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.   The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.    By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:  - Work environment will include some rotational in-office & work-from-home capability. - An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office. - Career Opportunity Advancement - Competitive salary and bonus based on experience - $2000 education reimbursement per year - Excellent benefits and wellness spending plan of $400 - Competitive Pension plan and Life Insurance Plans - Advantageous Share Ownership Program - Our Disability Management offices are centrally located with easy access to public transportation. Accountabilities: - Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties - Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update - Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers - Write letters to inform all affected parties of decisions regarding disability cases; - Implement return-to-work programs and negotiate with the employer; - Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects; - Adhere to service level agreements associated with policy holder claims; - Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.  Qualifications and Competencies: - A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field. - You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources; - You have strong interpersonal skills and excellent listening skills; - You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines; - You are solution-oriented and known to be a decision-maker; - You have excellent communication skills and an interest in customer service; - You like to work in a team, but you are equally competent on your own; - Bilingual in French and English is an asset; - You consent to a criminal background check at Canada Life's expense. Salary range: $53,400-$80,100 annually   Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.      Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.   #LI-Hybrid

We are looking for a Disability Case Manager in Winnipeg, MB.   Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life?  In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.   The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.    By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:  - Work environment will include some rotational in-office & work-from-home capability. - An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office. - Career Opportunity Advancement - Competitive salary and bonus based on experience - $2000 education reimbursement per year - Excellent benefits and wellness spending plan of $400 - Competitive Pension plan and Life Insurance Plans - Advantageous Share Ownership Program - Our Disability Management offices are centrally located with easy access to public transportation. Accountabilities: - Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties - Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update - Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers - Write letters to inform all affected parties of decisions regarding disability cases; - Implement return-to-work programs and negotiate with the employer; - Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects; - Adhere to service level agreements associated with policy holder claims; - Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.  Qualifications and Competencies: - A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field. - You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources; - You have strong interpersonal skills and excellent listening skills; - You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines; - You are solution-oriented and known to be a decision-maker; - You have excellent communication skills and an interest in customer service; - You like to work in a team, but you are equally competent on your own; - Fluency in French and English, both oral and written an asset - Your consent to a criminal background check and security screening for the Government of Canada Enhanced Security Clearance, at Canada Life's expense. Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.      Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.   #LI-Hybrid

We are looking for a Disability Case Manager.   Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life?  In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.   The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.    By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:  - Work environment will include some rotational in-office & work-from-home capability. - An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office. - Career Opportunity Advancement - Competitive salary and bonus based on experience - $2000 education reimbursement per year - Excellent benefits and wellness spending plan of $400 - Competitive Pension plan and Life Insurance Plans - Advantageous Share Ownership Program - Our Disability Management offices are centrally located with easy access to public transportation. Accountabilities: - Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties - Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update - Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers - Write letters to inform all affected parties of decisions regarding disability cases; - Implement return-to-work programs and negotiate with the employer; - Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects; - Adhere to service level agreements associated with policy holder claims; - Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.  Qualifications and Competencies: - A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field. - You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources; - You have strong interpersonal skills and excellent listening skills; - You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines; - You are solution-oriented and known to be a decision-maker; - You have excellent communication skills and an interest in customer service; - You like to work in a team, but you are equally competent on your own; - Bilingual in French and English is an asset; - You consent to a criminal background check at Canada Life's expense. Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.      Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.   #LI-HYBRID #LI-DNP

We are looking for a Disability Case Manager in Vancouver, BC.     Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life?  In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.   The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.    By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:  - Work environment will include some rotational in-office & work-from-home capability. - An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office. - Career Opportunity Advancement - Competitive salary and bonus based on experience - $2000 education reimbursement per year - Excellent benefits and wellness spending plan of $400 - Competitive Pension plan and Life Insurance Plans - Advantageous Share Ownership Program - Our Disability Management offices are centrally located with easy access to public transportation. Accountabilities: - Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties - Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update - Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers - Write letters to inform all affected parties of decisions regarding disability cases; - Implement return-to-work programs and negotiate with the employer; - Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects; - Adhere to service level agreements associated with policy holder claims; - Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.  Qualifications and Competencies: - A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field. - You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources; - You have strong interpersonal skills and excellent listening skills; - You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines; - You are solution-oriented and known to be a decision-maker; - You have excellent communication skills and an interest in customer service; - You like to work in a team, but you are equally competent on your own; - Bilingual in French and English is an asset; - You consent to a criminal background check at Canada Life's expense. Salary Range: $53,400-$80,100 annually   Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.     Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.      Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #LI-Hybrid

We are looking for a Disability Medical Coordinator   The Disability Medical Coordinator medically manages complex disability claims in a pro-active manner.  This involves working directly with a claimant’s attending physician to achieve a level of functional improvement that supports the earliest possible return to employability.  The Disability Medical Coordinator accomplishes this by confirming the accuracy of a diagnosis, clarifying the functional impact of the diagnosis, accessing diagnostic testing (as needed), researching and arranging external specialist consultations, researching and securing external treatment providers, all aimed at functional improvement with the goal of a return to employability.   What you will do - Commitment to living our values of Customer View, Integrity, Partnership, and Communities; - Assess the potential for medical coordination to impact the duration of a disability claim; - Assess diagnostic and treatment needs, developing plans through file review and telephone interview of claimants and involved treatment providers; - Negotiate and develop cost-effective, proactive plans for actions focusing on return to employability; - Maintain frequent ongoing contact with claimants, focusing on barrier resolution and functional improvements; - Provide ongoing support and consultation to Case Managers and Rehabilitation Consultants through the claim management process; - Prepare written reports detailing findings and recommendations; - Accurately maintain electronic file documentation and internal records. What you will bring - Regulated healthcare professional with current registration in good standing with respective governing body (RN, OT, PT); - At least five years of clinical experience; - Ability to excel within a Purpose/Vision driven environment; - Proven ability to thrive in a challenging, demanding and dynamic work environment; - Strong organizational skills with demonstrated ability to be flexible and adaptable to changing priorities; - Excellent verbal and written communication skills, in French and in English; - Proven customer service skills; - Ability to work independently while contributing to team goals; - Excellent problem solving and decision making skills; - Ability to use MS Office suite (Word, Excel and Outlook); - Be bilingual - Consenting to a criminal background check as well as the Government of Canada enhanced security screening is required. The cost of submitting these checks will be covered by Canada Life. Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

We are looking for a Client Service Associate, Bilingual.    As a Client Service Associate, you will provide direct-to-client service to customers located in various locations across your geographical region. You will join a team of sales and service roles who collaborate very closely across multiple office locations; this partnership and team mentality contributes to the overall brand experience, and retention of existing clients.    This role is largely an internal-facing service role, with direct alignment to a block of clients who value responsive service. The ideal candidate will possess exceptional client service, technical, and training skills, and be successful in delivering on this remotely.   What you will do  - Provide an exceptional client service experience and related advice (where appropriate) through remote connection with client in delivery method of their choosing (i.e., webinar, telephone/conference, online chat, email). - Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence. - Customized reporting capabilities; differentiating and anticipating the needs of clients. - Strong technical understanding and knowledge of internal and end-client administration systems/platforms/tools. - Contributes to annual and quarterly business plans and establishes realistic product and process goals to achieve success. - Improves industry knowledge of group benefits through ongoing education and awareness of local market and economic fluctuations that impact client; adapts strategies and service offering accordingly. - Collaborates with sales, operations, and peer service teams to achieve shared objectives, improve productivity, and process efficiency What you will bring  - Highly adaptable, driven to be your best, and proven initiative. - 5 years’ experience in a client service role - Exceptional customer service skills - Ability to build strong relationships - Ability to drive results and innovation - Excellent verbal & written communication skills - Strong attention to detail - Demonstrates organizational & time management skills - Proficient in using the Microsoft Office suit and CRM Database - Strong collaborator - Keen on teaching and training others - Bilingual (French/English) is required as you will be serving a mix of Anglophone and Francophone clients - This position will be expected to have or commit to completing the Group Benefits Associate designation under the Certified Employee Benefits Specialist Program  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid #IND #LI-DNP

We are looking for a Disability Case Manager in Toronto.   Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life?  In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.   The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.    By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:  - Work environment will include some rotational in-office & work-from-home capability. - An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office. - Career Opportunity Advancement - Competitive salary and bonus based on experience - $2000 education reimbursement per year - Excellent benefits and wellness spending plan of $400 - Competitive Pension plan and Life Insurance Plans - Advantageous Share Ownership Program - Our Disability Management offices are centrally located with easy access to public transportation. Accountabilities: - Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties - Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update - Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers - Write letters to inform all affected parties of decisions regarding disability cases; - Implement return-to-work programs and negotiate with the employer; - Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects; - Adhere to service level agreements associated with policy holder claims; - Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.  Qualifications and Competencies: - A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field. - You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources; - You have strong interpersonal skills and excellent listening skills; - You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines; - You are solution-oriented and known to be a decision-maker; - You have excellent communication skills and an interest in customer service; - You like to work in a team, but you are equally competent on your own; - Fluency in French and English, both oral and written an asset - Your consent to a criminal background check and security screening for the Government of Canada Enhanced Security Clearance, at Canada Life's expense. Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.      Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.   #LI-Hybrid

We are looking for a Disability Case Manager in St. John's, Newfoundland.   Salary range:$48,100-$72,200   Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life?  In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.   The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.    By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:  - Work environment will include some rotational in-office & work-from-home capability. - An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office. - Career Opportunity Advancement - Competitive salary and bonus based on experience - $2000 education reimbursement per year - Excellent benefits and wellness spending plan of $400 - Competitive Pension plan and Life Insurance Plans - Advantageous Share Ownership Program - Our Disability Management offices are centrally located with easy access to public transportation. Accountabilities: - Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties - Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update - Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers - Write letters to inform all affected parties of decisions regarding disability cases; - Implement return-to-work programs and negotiate with the employer; - Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects; - Adhere to service level agreements associated with policy holder claims; - Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.  Qualifications and Competencies: - A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field. - You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources; - You have strong interpersonal skills and excellent listening skills; - You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines; - You are solution-oriented and known to be a decision-maker; - You have excellent communication skills and an interest in customer service; - You like to work in a team, but you are equally competent on your own; - Fluency in French and English, both oral and written an asset - Your consent to a criminal background check at Canada Life's expense. Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.      Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.     #LI-Hybrid

We are looking for a Disability Case Manager.   Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life?  In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.   The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.    By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:  - Work environment will include some rotational in-office & work-from-home capability. - An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office. - Career Opportunity Advancement - Competitive salary and bonus based on experience - $2000 education reimbursement per year - Excellent benefits and wellness spending plan of $400 - Competitive Pension plan and Life Insurance Plans - Advantageous Share Ownership Program - Our Disability Management offices are centrally located with easy access to public transportation. Accountabilities: - Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties - Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update - Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers - Write letters to inform all affected parties of decisions regarding disability cases; - Implement return-to-work programs and negotiate with the employer; - Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects; - Adhere to service level agreements associated with policy holder claims; - Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.  Qualifications and Competencies: - A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field. - You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources; - You have strong interpersonal skills and excellent listening skills; - You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines; - You are solution-oriented and known to be a decision-maker; - You have excellent communication skills and an interest in customer service; - You like to work in a team, but you are equally competent on your own; - Bilingual in French and English is an asset; - You consent to a criminal background check at Canada Life's expense. Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.      Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.   #LI-HYBRID

Full-time, 100% remote position in Quebec, with start date in January 2024.   In this role you will be responsible for completing all system updates and investigation required to support the application during the underwriting cycle of a new business application. This is a highly technical role which requires individuals to complete new business transactions in an accurate and timely manner. Individuals in this role will be considered the system and processing experts.    What you will do  - Accurately processing new business transactions with the goal of meeting or exceeding service standards on a regular basis - Updating the administration system(s) to ensure the correct contract is produced. - Placing of policies, receipt of funds, verifying signature requirements in the administration system and completing post decision tasks in Aura - Reissue requests - Responsible for processing the pre and post transactions for Critical Illness and/or Disability applications - Creating or replacing new documents to create accurate contract packages - Investigation of outstanding placing requirements at predetermined intervals - Processing payments - Updates to Client Information System - Manage closing out of pending and issued files with outstanding requirements - Process requests for optional policies - Creating client letters What you will bring  - Ability to speak and write in French is required - Excellent written and verbal communication skills   - Attention to detail and a high degree of accuracy - Ability to work independently and handle multiple tasks and responsibilities - Strong time management and prioritization skills - Strong decision making and problem solving skills - Shows initiative - Excellent team player - Ability to work in a fast paced environment - Sound working knowledge of Windows, Microsoft Word, Excel, Outlook Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid