Provide administrative support for the Group Health and Dental Benefit Payment Offices. You will work with various Microsoft Office 365 applications, Optima (performance tracking tool), and various Benefit Payment Office workflow tools. The incumbent must be detail oriented; take initiative; adaptable; remain focused; work independently and exercise discretion while managing confidential information.
What you will do
- Order supplies as required by the Benefit Payment Office
- Process expense statements needed for employee reimbursement
- Distribute reports as required
- Distribute claims/reassessment requests as required
- Investigate returned cheques sent to members by Telus Health
- Investigate and coordinate building premise issues with maintenance or corporate properties
- Maintain lists or tracking as required
What you will bring
- High degree of accuracy
- Attention to detail
- Above average organizational skills
- Excellent team player
- Multi tasker
- Can work independently
- Shows initiative
- Strives to exceed service levels
- Ability to handle high volumes, and multiple demands.
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Regina, London, Winnipeg.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
#IND
This position will require the employee to be working in the office full time, with a future opportunity to work from home 1-2 days a week once all applicable training has been completed.
Reporting to the Associate Manager of the Service & Support Team, you will be responsible for various functions that support the Individual Life Client Services department within Individual Wealth and Insurance Solutions.
You will work closely with the Client Service and Policy Change Teams in various aspects as set out in the following accountabilities.
Accountabilities:
- Data entry of policy holder information and document details received on business requests through email and mail.
- Sorting, verifying, and distributing system generated reports to internal business partners.
- Reviewing time sensitive client and advisor communication prior to distribution.
- Verifying and distributing system generated cheques.
- Assembling Insurance policy contracts.
- Ad-hoc tasks as requested.
Qualifications and Competencies:
- Previous experience working in an environment that manages high volumes, multiple priorities, and tight deadlines.
- Strong attention to detail with a focus on accuracy.
- Excellent organization and time management skills.
- Self-motivated with a proven sense of urgency and ability to work independently.
- Team player with a positive attitude, and an interest in collaborating with others.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
Are you seeking the opportunity to shape the future of Canada’s financial services landscape? Do you have a proven track record of developing and leading the execution of innovative strategies to enable business growth and improved advisor and client experiences?
As the Senior Analyst Data & Analytics you will join Canada Life’s Advisory Network organization reporting to the Manager, Data Analytics Sales Effectiveness and Performance. In this role you are a coach who will draw upon all your experiences in data analytics and insights to create value in data-driven decision making.
The Senior Analyst, Data & Analytics is a data subject matter expert translating business needs into data, projects and data projects into business implications while collaborating closely with Finance and Canada data to enhance timely business intelligence and data visualization for sales leaders and wholesalers to better diagnose sales results.
In this role, you will need to understand and optimize the correlation between activities and sales outcome as well as take a segmented view to building our capability to use analytics to drive growth, using descriptive and predictive data analytics. The Senior Analyst Data & Analytics interprets the data needs from the business through needs assessments and complete data and analysis to tell the story and in some cases make recommendations to the business based on data.
What you will do
- Define, implement, and monitor comprehensive business strategies to drive organizational growth and achieve KPIs. Ensure ongoing strategic alignment with short and long-term business objectives
- Enable effective, efficient working relationships with the sales team, finance, and technology partners
- Engage and communicate strategic data programs across the Advisory Network business
- Influence senior leaders within Advisory Network to understand business drivers and enable them to make decisions based on data
- Oversee and support projects throughout the entire analytics lifecycle
- Assist the business in the ideation of new analytics initiatives ranging from descriptive, diagnostics, predictive to prescriptive
- Present and communicate the insights and recommendations generated in a visual and simplified language
- Work with large datasets that are not consistently clean or fully modelled
- Learn how to retrieve data from these systems via multiple languages
- Build, implement and maintain data models, custom reports, and dashboards
What you will bring
- Master’s degree in related field of study, or an equivalent combination of bachelor’s degree and extensive related work experience
- CFA certification is an asset
- Experience within the Insurance & Financial Services sector would be an asset
- Strong experience in working with data analytics tools (SQL, Python, R), Databases (SQL Server), Cloud (Azure), data visualization tools (Power BI)
- Strong experience working with raw data and manipulating large datasets
- Subject matter expertise in data analytics
- Polished communication and presentation skills to audiences including senior leadership
- Strong analytical skills for problem solving purposes and to monetize value for the organization
- Ability to work with little to no documentation or instruction
- Think outside the box and identify solution to overcome obstacles
- Experience working on project teams to analyze business needs
- Proven ability to learn and handle multiple priorities in a challenging work environment
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
Reporting to the Director, Pension Management, the Pension Consultant role will support the management, regulatory compliance and reporting activities required for the company’s defined benefit pension plans.
What you will do:
- Provide consultative support on plan inquiries and business specific initiatives
- Prepare presentation materials to support management oversight committees and the Board
- Collaborate with business partners, external partners and regulators (e.g., our plan Actuary, consultants, auditors, trustees etc.) as required
- Support the preparation of annual statement financial disclosures, special case pension plan calculations, pension fund returns, indexing calculations and regulatory filings
- Research and recommend solutions for complex issues and best practices
- Participate in cross functional and team based projects
- Propose improvements to methods and procedures
What you will bring:
- Minimum of 5 years of relevant experience in the pension industry (strong asset), financial services or other relevant human resource area
- Post-secondary education in Business/Commerce or related discipline
- Strong analytical skills (qualitative and quantitative)
- Strong financial acumen
- Proficient with Microsoft Office (Excel, PowerPoint, Word)
- Strong communicator
- Detail oriented with the ability to balance multiple competing priorities
- Experience with SAP financial reporting modules is an asset
Be your best at Canada Life- Apply today!
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
Reporting to the Assistant Manager of Centralized Operations in Individual Customer, you will be a member of a team operating in a fast paced environment that is responsible for the electronic movement of documents to our Wealth Administrative Teams (Segregated Funds, Annuities, and Mutual Funds). You will work cohesively with other members of the team and our internal partners in various aspects as set out in the following accountabilities:
You will be accountable for:
- Accurate and timely indexing of various documents for our Wealth Products on OnBase
- Investigation to determine proper routing of electronic documents
- Handling of requests received in a shared mailbox from our internal and external partners
- Processing of the Limited Authorization forms for Mutual Funds
- Adhoc tasks as assigned
Required Competencies and Behaviors:
- Strong organizational skills and proven ability to multi-task
- Demonstrated high level attention to accuracy and detail
- Demonstrated ability for flexibility to change focus as priorities shift within the team
- Team player with the ability to work independently
- Proven ability to handle high volumes and tight deadlines
- Excellent communication skills
- Strong focus on customer service for our advisors and their clients
- Previous experience in data entry would be an asset
- Previous experience working in a fast paced environment would be asset
- Knowledge of the Wealth product shelf and OnBase would be an asset
Eligibility Requirements:
- Regular Full Time/Regular Part-time employees must have been in their current role for a minimum of one year or as otherwise specified in the employment offer contract.
- Temporary or Casual employees must wait until one month prior to the end of their assignment before applying.
- The employee must be demonstrating acceptable performance.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
We currently have an opening in our Call Centre for a Customer Service Representative for our Creditor Underwriting department. We contact applicants over the phone who are applying for Creditor Insurance for the purpose of collecting medical information and to complete required questionnaires.
What you will do
- Handle inbound and outbound calls to obtain medical information from applicants
- Responsible for processing applications
- Process requests for additional information from underwriters
- Respond to calls in a timely and professional manner
- Maintain performance standards such productivity, quality, and schedule adherence
What you will bring
- Customer service focused
- Ability to handle a fast-paced environment
- Knowledge of Medical terminology (course completed or in progress)
- Excellent listening and communication skills
- Professional and able to maintain confidentiality
- Positive and collaborative attitude
- Strong keyboarding skills with high level of accuracy
- Able to work between 8am - 8pm (two shifts on rotation)
- Able to work in the office 1 day/week when on the 8-4pm shift
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
This is an exciting time to join the Canada Operational Risk Management (ORM) team at Canada Life. The Canada ORM team is part of the broader 2nd line Risk and Compliance function. The group is looking to strengthen its independent risk oversight function to better support our business in appropriately managing risk. The ORM team is responsible for ensuring that appropriate ORM processes are in place and working effectively and that policies, procedures and standards concerning the identification, assessment, measurement, monitoring, and control of operational risks are effectively executed across Canada Life (CL). The Manager, ORM will play a key role in developing, executing, and providing oversight of ORM activities across the enterprise.
MANDATE:
The Manager, ORM is accountable for developing and executing operational risk processes, tools, and standardized guidance to the enterprise to capture, identify, evaluate, respond to, and report on risk information. The successful candidate will understand the enterprise’s end-to-end processes and their material risks, conduct comparative analysis across various operational risk tools, and build a comprehensive view of business operational risk profiles. This role will consult with other 2nd line of defense functions and the 1st line of defense (business functions) to ensure that activities for managing operational risk and controls are well designed and operating effectively. The role reports into the Director, Operational Risk Management. The successful candidate will:
- Support the Director and team in developing, documenting and implementing risk and control programs including but not limited to Risk and Control Assessment (RCA), Risk Function Indicators (RFIs), Scenario Analysis, as well as supporting work to develop frameworks for risk programs including, but not limited to supplier risk and operational resilience.
- Support the Director and team in developing, executing and providing oversight on assigned risk and control programs processes including but not limited to Risk and Control Assessment (RCA), Risk Function Indicators (RFIs), Scenario Analysis, Internal Events, as well as supporting the ongoing implementation of the GRC tool.
- Analyze risk and control topics that are identified through ORM processes to identify trends, significant risks, and to support successful remediation.
- Facilitate and participate in due diligence reviews, regular and ad hoc operational risk management activities and other 2nd Line of Defense meetings as required.
KEY ACCOUNTABILITIES
- Develop, execute and manage enterprise Operational Risk and Control identification and measurement processes:
- Support the Director to develop, implement and continuously improve defined ORM programs.
- Design, implement, monitor, and provide ongoing support of processes and procedures, guidelines, tools, templates, training, and other supports required for managing Operational Risk across the enterprise.
- Serve as a Subject Matter Expert (SME) on the elements of the Operational Risk Framework and Program.
- Provide management, monitoring and oversight of the operational risk and control environment:
- Ensure the Operational Risk Framework and associated ORM policies are being consistently applied and executed in compliance with enterprise standards.
- Provide challenge as a key contributor in the second line of defense regarding material risks identified by 1st Line of Defense (business units).
- Collect data and report at a consolidated Canada level on defined ORM programs, including RCA, Risk Events, RFIs, and Scenarios, distilling them into meaningful insights for senior management that support action and decision making.
- Monitor risk and control action plans to ensure that actions are effective in remediating the issues and are being timely executed.
- Conduct enterprise-level activities to determine the effectiveness of internal controls for mitigating key risks, support the identification of control enhancements in end-to-end processes, recommend remedial actions, and share insights and best practices with relevant business units as a proactive measure to reduce the likelihood and impact of future risk events.
- Facilitate Canada ORM-led stakeholder’s meetings, document Minutes and Action Plans and monitor execution of action plans.
- Develop methodologies to analyze Operational Risk data and strengthen monitoring and oversight of Operational Risks.
- Contribute as a key member of the ORM team in ensuring the group adds value to the enterprise while operating efficiently and effectively:
- Build effective relationships within the team and with stakeholders across the enterprise.
- Encourage new ideas and innovative approaches and actively share knowledge and experience to enhance the development of the team and its expertise.
- Develop and implement 2nd Line of Defense processes, procedures and other supports to ensure consistent understanding and application of Lifeco ORM processes.
- Project manage ORM activities to manage an overall time sensitive production schedule and process for the recurring activities within the department
- Develop and implement metrics to assess and monitor the effectiveness of Operational Risk programs and processes, including internal team processes.
- Support the department in preparation of internal and/or external audit and regulatory reviews.
- Support other projects and activities as required.
- Promote a strong operational risk management culture and capability.
- Participate in developing, scheduling and facilitating workshops with 1st and 2nd Line of Defense to support strong awareness and capability for executing RCA, RFIs, Scenario Analysis and other ORM strategy and framework programs.
- Support the awareness of Canada Life’s risk-taking philosophy, risk appetite, policy, authority structure, procedures and processes to ensure a common understanding of risk practices and risk exposures.
KNOWLEDGE AND SKILLS
Knowledge
- Experience in a 2nd Line of Defense operational risk management function in Insurance and/or Banking.
- Experience in roles responsible for building and implementing operational risk and control frameworks and methodologies.
- Direct experience managing RCA, RFIs, Scenario Analysis, and Risk Events programs.
- Direct experience managing specific Operational Risks such as Supplier risk
- Demonstrated ability to aggregate and analyze quantitative and qualitative data.
Skills
- Proven ability to be effective in a fast-paced, ambiguous and changing environment.
- Able to balance regulatory concerns, cost efficiency, program effectiveness and customer service.
- Self-starter, results oriented, and highly motivated.
- Excellent written and verbal communication skills to prepare communications and interact effectively with senior levels of management.
- Strong relationship management, partnering and collaboration skills to be effective in influencing enterprise stakeholders.
- Very organized with the ability to manage multiple competing projects and priorities under time pressure without compromising quality.
EDUCATION AND ACCREDITATIONS
- Post-secondary degree
- Operational Risk Management accreditation preferred
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
As an Application Security Analyst within the Canada Life Information Security Department, you will be responsible for analyzing the security of applications and services, discovering, and addressing security issues, building automation, and decisively taking action to mitigate emerging threats throughout the Secure Software Development Lifecycle (SSDLC).
What you will do:
- Assist with the configuration and optimization of SAST, SCA, and DAST scanning tools.
- Validate internal, external, and crowd-sourced application security findings and articulate them to engineering teams by including clear reproduction steps, impact, and remediation advice.
- Participate in vulnerability management operations, such as: retesting and reprioritizing vulnerabilities, reviewing code changes, approving proposed remediations, etc.
- Contribute technical and procedural documentation towards the organization’s knowledge base.
What you will bring:
- Ability to think offensively like a hacker and defensively by evaluating applications and architecture.
- Read and write multiple programming languages. Java, C#, JavaScript, Apex, and Python are highly valued, but others will help too.
- Demonstrated knowledge of security best practices, principles, and common frameworks, such as: OWASP, NIST, ISO, SOC, etc.
- Relevant industry certifications, such as: Security+, eJPT, PNPT, OSCP, etc.
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
We are looking for a Team Performance Leader
Reporting to an Associate Manager in our Group Customer Contact Centre, the acting Team Performance Leader is responsible for engaging, motivating, developing, and leading staff by being available and visible to affect the entirety of the team’s operation. By motivating and encouraging staff through positive communication and feedback, the team will exemplify the company’s Purpose, Vision and Values.
What you will do
- Make a difference for your team, your peers or partners you work with by: foster a psychologically safe environment, empower your people, create and act on employee engagement plans.
- Provide resources and support to staff including managing staff performance and development.
- Represent GLH Operations and participate in strategic/operational project(s).
- Share accountability for office results and support change management & strategic planning
- Complete monthly and quarterly tasks requiring review of public folders, shared drive files and report creation.
- Work closely with the Training and Process teams to ensure training needs are met and process updates are completed.
- Assist with problem resolution on service issues and managing workflow.
What you will bring
- Ability to mobilize and work in a team
- Demonstrate strong ability to recruit, develop, coach and motivate a team
- Great experience in a customer service environment - knowledge of Medical and Dental products - an asset
- Demonstrates a passion and vision towards a highly effective and engaged employee culture
- Ability to adapt to change and lead others through change
- Superior communication skills both written and verbal
- Bilingual (French and English)
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg or Regina.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
As a Customer Relations Specialist in our Group Customer Contact Services department you’ll be responsible for providing courteous, accurate and timely responses to incoming benefit inquiries. This is an extremely important role within the Canada Life team as you are often the first point of contact for plan members with questions. You’ll partner closely with other departments in making our members feel valued and appreciated!
The department operates from 8am to 8pm (EST), Monday to Friday, which means no late evenings and no weekends! We are closed on statutory holidays too. You’ll also benefit from many advantages, such as:
- Full time hours
- Paid six-week training program, followed by 2-3 weeks of mentorship
- Three paid Personal days, paid vacation
- Excellent benefits
- Pension plan
- Option to participate in the Share Ownership Program
- Bonus plan based on your individual performance
- Education reimbursement program $2,000 (annually)
- Career advancement options
- Being a part of a great team!
As part of our team you will:
- Effectively troubleshoot/resolve medical, dental and drug telephone/email inquiries using various systems and tools in a timely fashion
- Provide accurate responses to plan members, medical and dental providers, and plan administrators, while maintaining the highest level of customer service
- Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
Does this sound like you?
- You have superior customer service skills and are an effective listener
- You are resilient and able to handle the stress of a ‘real-time’ environment
- You have a natural curiosity and are a critical thinker
- You have an optimistic outlook and have a positive approach to work
- You possess strong organizational and time management skills
- You have excellent Microsoft Office skills and an ability to learn multiple computer systems, both Windows based and other
- You have strong written communication skills
- You’ve demonstrated the ability to solve problems through investigation and make timely decisions
- You have a high school diploma or equivalent
- Bilingual (French/English) is an asset
Network Requirements
- 1) Home Network WIRED (LAN Cat5e or higher cable) directly from CL Laptop to Home Router/modem. 2) Internet Service Provider (ISP) minimum connection: 50MB Download & 5MB Upload speeds (speedtest.net screenshot to confirm) 3) Note: 250MB bandwidth per month usage or higher may be consumed
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Regina, London, Winnipeg.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
#IND
We are Canada Life
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Be your best at Canada Life.
We are looking for a Bilingual Investment & Retirement Consultant.
Reporting to the Associate Manager, Investment & Retirement Solutions, the Investment and Retirement Consultant serves our Group Customer plan members who are approaching retirement or have left their employer, with the objective of retaining their assets at Canada Life. If you are a highly effective listener and communicator, have a deep knowledge of retirement savings and income products and pension legislation, are keen to work in a collaborative and competitive environment and are driven to delight our customers, this may be a rewarding opportunity for you.
What you will do:
You live our vision – customers are at the centre of what we do. In doing so, you will:
- Deliver an exceptional customer experience in every interaction you make
- Enhance business development by proactively contacting terminated, retired and retiring members
- Strive to retain members within group plans at Canada Life
- Understand and analyze each member’s situation, explain their investment and retirement options, provide solutions and guide them through the complex transition to retirement income
- Identify opportunities for consolidating assets and offering complementary products, as needed
- Conduct one-on-one meetings virtually or in person with plan members approaching retirement
- Participate in member and client meetings or finalist presentations
- Work collaboratively with the Investment & Retirement Solutions team to provide a best-in-class customer experience
What you will bring:
- Minimum 7 years in the Canadian insurance and/or financial industry, with a specific emphasis on retirement products and services
- Post-secondary education or equivalent work experience
- LLQP life licensed
- CFP or PFP designation is considered an asset; additional beneficial industry designations or courses include: CIM, CLU, Canadian Securities Course
- Knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
- Always puts the customer first
- Excellent listening skills
- Excellent verbal and written communication skills
- Expertise in pension, savings, investment and insurance products and planning concepts
- Highly independent, disciplined worker requiring minimal oversight
- Analytical and detail-oriented
- Ability and willingness to learn quickly, adapt to change, modify behaviours and contribute to creative solutions
Given the size and scope of our organization, we have the flexibility for this position to be located in every location in Canada.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
We are looking for a Disability Case Manager in Calgary, AB.
Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.
The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.
By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:
- Work environment will include some rotational in-office & work-from-home capability.
- An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office.
- Career Opportunity Advancement
- Competitive salary and bonus based on experience
- $2000 education reimbursement per year
- Excellent benefits and wellness spending plan of $400
- Competitive Pension plan and Life Insurance Plans
- Advantageous Share Ownership Program
- Our Disability Management offices are centrally located with easy access to public transportation.
Accountabilities:
- Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties
- Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update
- Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers
- Write letters to inform all affected parties of decisions regarding disability cases;
- Implement return-to-work programs and negotiate with the employer;
- Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects;
- Adhere to service level agreements associated with policy holder claims;
- Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.
Qualifications and Competencies:
- A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field.
- You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources;
- You have strong interpersonal skills and excellent listening skills;
- You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines;
- You are solution-oriented and known to be a decision-maker;
- You have excellent communication skills and an interest in customer service;
- You like to work in a team, but you are equally competent on your own;
- Bilingual in French and English is an asset;
- You consent to a criminal background check at Canada Life's expense.
Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-HYBRID
We are looking for a Disability Case Manager in Langley, BC.
Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.
The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.
By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:
- Work environment will include some rotational in-office & work-from-home capability.
- An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office.
- Career Opportunity Advancement
- Competitive salary and bonus based on experience
- $2000 education reimbursement per year
- Excellent benefits and wellness spending plan of $400
- Competitive Pension plan and Life Insurance Plans
- Advantageous Share Ownership Program
- Our Disability Management offices are centrally located with easy access to public transportation.
Accountabilities:
- Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties
- Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update
- Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers
- Write letters to inform all affected parties of decisions regarding disability cases;
- Implement return-to-work programs and negotiate with the employer;
- Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects;
- Adhere to service level agreements associated with policy holder claims;
- Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.
Qualifications and Competencies:
- A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field.
- You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources;
- You have strong interpersonal skills and excellent listening skills;
- You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines;
- You are solution-oriented and known to be a decision-maker;
- You have excellent communication skills and an interest in customer service;
- You like to work in a team, but you are equally competent on your own;
- Bilingual in French and English is an asset;
- You consent to a criminal background check at Canada Life's expense.
Salary range: $53,400-$80,100 annually
Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
We are looking for a Disability Case Manager in Winnipeg, MB.
Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.
The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.
By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:
- Work environment will include some rotational in-office & work-from-home capability.
- An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office.
- Career Opportunity Advancement
- Competitive salary and bonus based on experience
- $2000 education reimbursement per year
- Excellent benefits and wellness spending plan of $400
- Competitive Pension plan and Life Insurance Plans
- Advantageous Share Ownership Program
- Our Disability Management offices are centrally located with easy access to public transportation.
Accountabilities:
- Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties
- Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update
- Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers
- Write letters to inform all affected parties of decisions regarding disability cases;
- Implement return-to-work programs and negotiate with the employer;
- Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects;
- Adhere to service level agreements associated with policy holder claims;
- Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.
Qualifications and Competencies:
- A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field.
- You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources;
- You have strong interpersonal skills and excellent listening skills;
- You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines;
- You are solution-oriented and known to be a decision-maker;
- You have excellent communication skills and an interest in customer service;
- You like to work in a team, but you are equally competent on your own;
- Fluency in French and English, both oral and written an asset
- Your consent to a criminal background check and security screening for the Government of Canada Enhanced Security Clearance, at Canada Life's expense.
Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
We are looking for a Disability Case Manager.
Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.
The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.
By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:
- Work environment will include some rotational in-office & work-from-home capability.
- An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office.
- Career Opportunity Advancement
- Competitive salary and bonus based on experience
- $2000 education reimbursement per year
- Excellent benefits and wellness spending plan of $400
- Competitive Pension plan and Life Insurance Plans
- Advantageous Share Ownership Program
- Our Disability Management offices are centrally located with easy access to public transportation.
Accountabilities:
- Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties
- Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update
- Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers
- Write letters to inform all affected parties of decisions regarding disability cases;
- Implement return-to-work programs and negotiate with the employer;
- Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects;
- Adhere to service level agreements associated with policy holder claims;
- Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.
Qualifications and Competencies:
- A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field.
- You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources;
- You have strong interpersonal skills and excellent listening skills;
- You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines;
- You are solution-oriented and known to be a decision-maker;
- You have excellent communication skills and an interest in customer service;
- You like to work in a team, but you are equally competent on your own;
- Bilingual in French and English is an asset;
- You consent to a criminal background check at Canada Life's expense.
Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-HYBRID
#LI-DNP
We are looking for a Disability Case Manager in Vancouver, BC.
Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.
The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.
By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:
- Work environment will include some rotational in-office & work-from-home capability.
- An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office.
- Career Opportunity Advancement
- Competitive salary and bonus based on experience
- $2000 education reimbursement per year
- Excellent benefits and wellness spending plan of $400
- Competitive Pension plan and Life Insurance Plans
- Advantageous Share Ownership Program
- Our Disability Management offices are centrally located with easy access to public transportation.
Accountabilities:
- Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties
- Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update
- Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers
- Write letters to inform all affected parties of decisions regarding disability cases;
- Implement return-to-work programs and negotiate with the employer;
- Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects;
- Adhere to service level agreements associated with policy holder claims;
- Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.
Qualifications and Competencies:
- A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field.
- You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources;
- You have strong interpersonal skills and excellent listening skills;
- You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines;
- You are solution-oriented and known to be a decision-maker;
- You have excellent communication skills and an interest in customer service;
- You like to work in a team, but you are equally competent on your own;
- Bilingual in French and English is an asset;
- You consent to a criminal background check at Canada Life's expense.
Salary Range: $53,400-$80,100 annually
Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
We are looking for a Disability Medical Coordinator
The Disability Medical Coordinator medically manages complex disability claims in a pro-active manner. This involves working directly with a claimant’s attending physician to achieve a level of functional improvement that supports the earliest possible return to employability. The Disability Medical Coordinator accomplishes this by confirming the accuracy of a diagnosis, clarifying the functional impact of the diagnosis, accessing diagnostic testing (as needed), researching and arranging external specialist consultations, researching and securing external treatment providers, all aimed at functional improvement with the goal of a return to employability.
What you will do
- Commitment to living our values of Customer View, Integrity, Partnership, and Communities;
- Assess the potential for medical coordination to impact the duration of a disability claim;
- Assess diagnostic and treatment needs, developing plans through file review and telephone interview of claimants and involved treatment providers;
- Negotiate and develop cost-effective, proactive plans for actions focusing on return to employability;
- Maintain frequent ongoing contact with claimants, focusing on barrier resolution and functional improvements;
- Provide ongoing support and consultation to Case Managers and Rehabilitation Consultants through the claim management process;
- Prepare written reports detailing findings and recommendations;
- Accurately maintain electronic file documentation and internal records.
What you will bring
- Regulated healthcare professional with current registration in good standing with respective governing body (RN, OT, PT);
- At least five years of clinical experience;
- Ability to excel within a Purpose/Vision driven environment;
- Proven ability to thrive in a challenging, demanding and dynamic work environment;
- Strong organizational skills with demonstrated ability to be flexible and adaptable to changing priorities;
- Excellent verbal and written communication skills, in French and in English;
- Proven customer service skills;
- Ability to work independently while contributing to team goals;
- Excellent problem solving and decision making skills;
- Ability to use MS Office suite (Word, Excel and Outlook);
- Be bilingual
- Consenting to a criminal background check as well as the Government of Canada enhanced security screening is required. The cost of submitting these checks will be covered by Canada Life.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
We are looking for a Client Service Associate, Bilingual.
As a Client Service Associate, you will provide direct-to-client service to customers located in various locations across your geographical region. You will join a team of sales and service roles who collaborate very closely across multiple office locations; this partnership and team mentality contributes to the overall brand experience, and retention of existing clients.
This role is largely an internal-facing service role, with direct alignment to a block of clients who value responsive service. The ideal candidate will possess exceptional client service, technical, and training skills, and be successful in delivering on this remotely.
What you will do
- Provide an exceptional client service experience and related advice (where appropriate) through remote connection with client in delivery method of their choosing (i.e., webinar, telephone/conference, online chat, email).
- Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence.
- Customized reporting capabilities; differentiating and anticipating the needs of clients.
- Strong technical understanding and knowledge of internal and end-client administration systems/platforms/tools.
- Contributes to annual and quarterly business plans and establishes realistic product and process goals to achieve success.
- Improves industry knowledge of group benefits through ongoing education and awareness of local market and economic fluctuations that impact client; adapts strategies and service offering accordingly.
- Collaborates with sales, operations, and peer service teams to achieve shared objectives, improve productivity, and process efficiency
What you will bring
- Highly adaptable, driven to be your best, and proven initiative.
- 5 years’ experience in a client service role
- Exceptional customer service skills
- Ability to build strong relationships
- Ability to drive results and innovation
- Excellent verbal & written communication skills
- Strong attention to detail
- Demonstrates organizational & time management skills
- Proficient in using the Microsoft Office suit and CRM Database
- Strong collaborator
- Keen on teaching and training others
- Bilingual (French/English) is required as you will be serving a mix of Anglophone and Francophone clients
- This position will be expected to have or commit to completing the Group Benefits Associate designation under the Certified Employee Benefits Specialist Program
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
#IND
#LI-DNP
We are looking for a Disability Case Manager in Toronto.
Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.
The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.
By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:
- Work environment will include some rotational in-office & work-from-home capability.
- An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office.
- Career Opportunity Advancement
- Competitive salary and bonus based on experience
- $2000 education reimbursement per year
- Excellent benefits and wellness spending plan of $400
- Competitive Pension plan and Life Insurance Plans
- Advantageous Share Ownership Program
- Our Disability Management offices are centrally located with easy access to public transportation.
Accountabilities:
- Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties
- Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update
- Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers
- Write letters to inform all affected parties of decisions regarding disability cases;
- Implement return-to-work programs and negotiate with the employer;
- Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects;
- Adhere to service level agreements associated with policy holder claims;
- Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.
Qualifications and Competencies:
- A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field.
- You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources;
- You have strong interpersonal skills and excellent listening skills;
- You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines;
- You are solution-oriented and known to be a decision-maker;
- You have excellent communication skills and an interest in customer service;
- You like to work in a team, but you are equally competent on your own;
- Fluency in French and English, both oral and written an asset
- Your consent to a criminal background check and security screening for the Government of Canada Enhanced Security Clearance, at Canada Life's expense.
Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
We are looking for a Disability Case Manager in St. John's, Newfoundland.
Salary range:$48,100-$72,200
Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.
The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.
By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:
- Work environment will include some rotational in-office & work-from-home capability.
- An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office.
- Career Opportunity Advancement
- Competitive salary and bonus based on experience
- $2000 education reimbursement per year
- Excellent benefits and wellness spending plan of $400
- Competitive Pension plan and Life Insurance Plans
- Advantageous Share Ownership Program
- Our Disability Management offices are centrally located with easy access to public transportation.
Accountabilities:
- Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties
- Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update
- Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers
- Write letters to inform all affected parties of decisions regarding disability cases;
- Implement return-to-work programs and negotiate with the employer;
- Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects;
- Adhere to service level agreements associated with policy holder claims;
- Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.
Qualifications and Competencies:
- A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field.
- You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources;
- You have strong interpersonal skills and excellent listening skills;
- You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines;
- You are solution-oriented and known to be a decision-maker;
- You have excellent communication skills and an interest in customer service;
- You like to work in a team, but you are equally competent on your own;
- Fluency in French and English, both oral and written an asset
- Your consent to a criminal background check at Canada Life's expense.
Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
