Current Career Opportunities

We are looking for a Senior Data Scientist with strong expertise in machine-learning, data mining, and information retrieval to design, prototype and build the next generation analytics, machine learning engine and services.   Canada Life is one of the top 3 Insurance carriers in Canada who is part of a strong and mature global financial company. Canada Life has embarked on a transformation that is changing the way we work and how we help our customers. You will be part of the core Group Customer technology team with a strong commitment to transform our business with full leverage technology, data and analytics. You will work along side with a very supportive senior leadership and great culture. You will also work closely with our multi-functional team of Data Scientists, Data Engineers, Translators, Designers, and Product Owners. This role can be located in Toronto, London, or Winnipeg    What you’ll do: - Partner with the Director to shape the vision for Data Science at the business unit by implementing and utilizing best practices and technologies - Build out framework for data storage and analysis for the Business Unit - Create and/or oversee predictive analytics to test the Business Units direction and decision making - Leverage advanced techniques to develop and deploy predictive models for pricing and underwriting purpose. Deploy and disseminate tools, techniques and products that extend our capabilities and deliver new business value - Develop a deep understanding of current and potential customers and translating that understanding into actionable insights that drive business performance. - Provide expertise in data science, machine learning, artificial intelligence, software engineering - Work with internal senior leaders and business partners to identify key areas for Data Science to impact customer experience and demand generation across domains that include sales force, marketing and website - Create and align on a roadmap to execute against the priorities - Research and recommend data science solutions for improved effectiveness and delivery of demand generation initiatives for the business unit - Direct the design, development, and delivery of data science initiatives - Partner with internal senior leaders to ensure these business initiatives are executed with optimal chance of success and adoption - Advocate for Data and Analytics and champion change, driving adoption across business units and functions - Lead the delivery of priority initiatives each year, acting as a SME - Develop and own the data strategy and plan for the Business Unit - Define data foundations, architecture, governance, and data management practices for the Business Unit - Identify business problems, that if remedied, will return significant value using data in partnership with data owners and advisors - Cultivate relationships to help with the determination of root-cause data quality problems, resolve problems & opportunities to drive significant data quality improvements across the company - Work with large datasets (millions of records & thousands of variables) to create clean, consistent and fully modeled data knowledge - Understand and leverage datasets stored across 300+ systems to profile them and determine data quality remediation plans - Utilize data management tools such as: IGC, IA, stewardship centre, data modelling, database knowledge and tools, data modelling, data architecture, visualization tools, and regular expressions to create data intelligence for the business unit and the organization as a whole What you bring: - Ph.D/MS in Computer Science, Statistics, Applied Math - 5+ years of experience in Data Science/Analytics, Engineering and product management - Experience with R or Python is required. Background in programming in C, C++, Java is beneficial - Experience in different AI applications, e.g. NLP, marketing, image recognition, etc. - Experience working with large data sets, simulation/optimization and distributed computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.) - Experience working in startup environment or organizations with an agile culture - Professional attitude and service orientation; superb team player - Strong written and verbal communication skills along with strong desire to work in cross-functional teams - Strong problem-solving skills to mature data governance, data management, and data architecture across the Business Unit - Able to build a sense of trust and rapport that creates a comfortable & effective workplace ▪ Attitude to thrive in a fun, fast-paced environment   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Freedom Experience is about building trust through every interaction we have with our plan members and represents a shift in our organization’s mindset. Proactively identifying, understanding and delivering on the products and experiences to meet the needs of our plan members using new tools, new processes, and data. This is a new role to execute on the vision of a member focused solutions centre, leading project and business resources to execute on our strategy.   Our team of professional Health and Wealth Consultants help plan members understand the products and solutions available to them. We provide Life, Health and retirement solutions and other services to help customers realize their financial and life goals.   What you will do    Using a set of innovative tools and approaches, handling both inbound conversations and making outbound calls, the health and wealth consultant will: - Obtain knowledge of the plan member’s financial objectives and deliver personalized consultations detailing solutions best suited to the retirement and health planning needs of Canada Life customers - Provide financial wellness guidance, Life and Health and retirement solutions during all phases of a plan member’s life and uses innovative tools to offer appropriate solutions - Provide guidance, advice, professional account management, financial wellness, and financial planning to enhance a plan member’s wellbeing - Leverage training model and sales enablement supports to identify plan member needs and help navigate them to appropriate next steps - Provide education and point in time advice on financial planning and other relevant topics - Engage the customer in site & app enrollment and navigation, claims submissions and site functionality, benefits review including coverage details, top-up opportunities, savings opportunities, portable benefits and individual health products; resolve issues and identifies strategies and options to achieve goals - Identify opportunities and record engagement with each plan member using internal systems and tools - Answer and respond appropriately to operational and procedural inquiries from current retirement plan members via inbound/outbound calls in-order to identify and/or close a sales opportunity - Participate in regular reviews, lessons learned and other retrospectives to ensure personalized approaches continue to meet plan member needs and expectations - Provide consistent feedback to leadership on opportunities for learning, working closely with 1st line compliance to ensure provincial requirements are adhered to - Other duties as assigned which may involve some or all the following: staff meetings, product seminars/training, meeting all federal and provincial requirements as they pertain to insurance regulations etc., in support of strategic department and firm initiatives What you will bring  - Post-secondary degree or equivalent work experience - Minimum of 5 years successfully working in sales/advisor team with experience in a sales environment - 2 - 5 years of deep product knowledge of the Life and Health, Group Retirement Services and personalized products and services to present solutions with confidence that meet member needs - Valid life insurance license (LLQP). If you do not currently have one, will be required to obtain within three months of hire. When licensed, will facilitate sale of product and service positioning - Working towards or completion of relevant certificate, diploma or designation programs such as Certified Financial Planner (CFP), Certified Employee Benefits Specialist (CEBS), Certified Health Specialist (CHS) - Positive, customer-oriented attitude - Passion for financial advice and solutions - Superior communications skills - Proven ability to sustain and flourish in an ambiguous or unchartered area; must be comfortable with uncertainty and constant change - Excellent organization, prioritization and planning skills required - Bilingual or fluency in any supplemental language would be an asset - Availability for shifts between 8 a.m. – 8 p.m. ET Monday to Friday     Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for a Disability Case Manager.   Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life?  In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.   The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.    By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:  - Work environment will include some rotational in-office & work-from-home capability. - An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office. - Career Opportunity Advancement - Competitive salary and bonus based on experience - $2000 education reimbursement per year - Excellent benefits and wellness spending plan of $400 - Competitive Pension plan and Life Insurance Plans - Advantageous Share Ownership Program - Our Disability Management offices are centrally located with easy access to public transportation. Accountabilities: - Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties - Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update - Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers - Write letters to inform all affected parties of decisions regarding disability cases; - Implement return-to-work programs and negotiate with the employer; - Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects; - Adhere to service level agreements associated with policy holder claims; - Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.  Qualifications and Competencies: - A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field. - You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources; - You have strong interpersonal skills and excellent listening skills; - You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines; - You are solution-oriented and known to be a decision-maker; - You have excellent communication skills and an interest in customer service; - You like to work in a team, but you are equally competent on your own; - Bilingual in French and English is an asset; - You consent to a criminal background check at Canada Life's expense. Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.  We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-HYBRID

We are looking for a Service Virtualization (SV) Specialist (DevTest Platform)   Digital Assurance Solutions (DAS) plays a key role in application delivery at Canada Life.  DAS SV Specialists are able to understand enterprise environments constraints impeding development and testing of enterprise applications, and then translate and implement those requirements leveraging Service Virtualization Platform (SVP) capabilities and integration with CI/CD frameworks in DevOps environments.   What you will do  - Engineer the SV solution that best meets the client’s needs and assist with the implementation of the desired solution. - Analyze enterprise systems and technology stacks to determine service virtualization requirements, use cases and design alternatives. - Work closely with development, QA and performance engineering teams to align with and support enterprise development, testing and application delivery practices. - Perform prototyping and evaluation of solution alternatives and make recommendations to business and technical stakeholders. - Design, build, maintain and manage virtual services leveraging DevTest Solutions platform. - Install, configure and maintain virtual service environments. - Effectively troubleshoot technical integrated solution implementation issues - As a project technical team member contribute product and solution expertise and provide project planning support as required to deliver a successful customer engagement. - Serve as a mentor to other Consultants who are actively engaged as part of the project team on assigned client engagements. - Help build the knowledge base in the SV communities – including lessons learned, best practices, tools, and methods and learning events. Experience/Skills - What you will bring? - 5+ years of experience with Service Virtualization technology and implementation, preferably on CA/Broadcom DevTest Solutions platform. - Strong knowledge of all stages of software quality assurance like black box, gray box, white box testing, requirements analysis, test planning, reporting/control and root cause analysis. - Strong understanding of system, integration, regression and user acceptance testing, familiarity with testing tools to include functional automation tools and test case management and defect management tools. - Proven repeated experience in developing, implementing, and managing functional, load, performance, stress and capacity testing solutions in complex enterprise environments including integrated applications using EAI tools. - Proven experience in multiple environments with designing/programming skills with strong Object Orientated skills using some of the open architecture standards such as APIs, ESB, MOM, BPEL, Servlets, SOAP, WSDL, JSPs, JDBC, SQL, JNDI, XML, HTML and J2EE best practices, design principles and techniques with SOA applications and ESB software (e.g., TIBCO) - Good understanding of DevOps, CI/CD pipeline and Continuous Delivery Practices and Tools - Hands on experience with OO programming languages (JAVA preferred) and scripting (Java, Javascript, Beanshell). - Hands on experience with using DB applications and SQL programming languages. SQLServer, SQLExpress, Oracle, DB2, etc. - Solid understanding of SDLC process across all phases. Working experience in SDLC methodologies like Agile/Scrum and waterfall. Nice-to-Have: - Ability to think at strategic and tactical levels, sound problem solving and decision making skills. - Strong interpersonal, influencing, collaboration and negotiation skills, unquestioned integrity, team work, collaboration and relationship management. - Ability to provide professional documentation (diagrams, specifications, technical requirements, proposals). - Good understanding of best practices around CI/CD pipeline and Continuous Delivery Practices and Tools - Strong analytical, verbal and written communication skills. - Good understanding of best practices around CI/CD pipeline and Continuous Delivery Practices and Tools - Knowledge of Cloud Platforms (Azure, AWS, GCP)   Key Competencies: - High sense of ownership and accountability. - Minimum 5+ progressive software testing experience related to Service Virtualization - Bachelor Computer Science / Software Engineering or equivalent degree required.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Senior Analyst – Derivatives and Structured Finance   What you will do    - Trading of various OTC and Exchange-Traded derivative instruments with the goal of mitigating currency and interest rate risk. - Development of hedging strategies for new and ongoing investment, insurance, and corporate initiatives. - Create and manage the reports that capture trading activities and performance. - Evaluate and recommend new foreign fixed-income investment opportunities. - Development new and enhance existing mathematical models which support collateral and trading activities.   What you will bring    - 2+ years of professional work experience that is centered around quantitative modelling, investments/finance, and/or derivative trading. - Proficiency in Excel (including VBA), computer programming (Python/R/APL), and Bloomberg. - Strong analytical and problem-solving skills - Ability to clearly and concisely present thoughts to senior leadership - A CFA or Actuarial designation, or progress towards one, would be considered an asset.     Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Collaborative business partner with the Regional Sales Support Manager (RSSM) who elevates and adds value to the sales experience for field leaders, advisors, and customers through excellence in sales support, service, and operations. Day to day management of regional operations. Leader who fosters a culture of success through coaching, empowerment, and accountability.     What you will do  - In collaboration with RSSM, provide leadership and regularly scheduled coaching sessions to aligned Sales Support & Operations (SSO) team to drive performance, achieve business objectives and realize operational excellence following our organizational vision, purpose and values. - Responsible for developing talent and capabilities in regional alignment with the overall business strategy for Sales Support and Operations and for the local team - In collaboration with RSSM, accountable for the Advisor Support Program participation, engagement, and experience in aligned region.   - Partnering closely with the leader of the Relay program and nearby regions for resource and scheduling needs - Responsible for working with RSSM, regional sales leadership and the SSO teams to implement annual and/or quarterly business plans, in alignment with the national strategy. - Align and execute national consistency and contribute to creative and innovative solutions. - As assigned, participate on projects or new initiatives including the successful execution/roll out of those projects. - Accountable for overall day-to-day operations in the region including premise management, BRP (business recovery plan) maintenance and activation, budget (i.e. recognition, travel and operations), space recoveries, and regional/national operational process enhancements. - Fosters a clear understanding of role objectives, key accountabilities, business impacts, and organizational processes.  - Identify inefficiencies with possible solutions to the RSSM. - Sponsoring the execution of compliance including education, coaching, and monitoring as required (i.e. mandatory training completion, implementation of control procedures, reporting and monitoring). - Supports relationships with local distribution partners, SSO head office team and other head office partners (as applicable). What you will bring  - Fluency in both English and French (verbal and written) - Minimum 3 years leadership experience and/or proven leadership capability - University Degree with a business discipline preferred - Commitment to and proven track record of learning and development - Anticipates future consequences and trends accurately within their region - Connect with National strategy- linking back to the organization and the bigger picture Sponsor and empower an environment of innovation – easily approachable and able to tactfully provide feedback - Quickly learn and integrate new technology - Commitment to personal and continuous improvement - Committed to hiring, coaching, and developing top talent - Execute annual performance management cycle including business planning, goal setting and development, talent review, performance summaries - Setting performance expectations for a high-performance sales and service culture while leveraging individual and team strengths - Encourage team members to continuously develop, leveraging tools available such as Percipio, annual L&D allocation, etc. - Demonstrated leadership qualities including ability to effectively communicate effectively, coach and support a team of operational professionals - Skilled at building strong, collaborative relationships with multiple business partners - Strategically connect with the right business partners to achieve business results - Actively seeks out different viewpoints and leverages the benefits of different perspectives - Seeks to understand the perspective of others when he or she disagrees with them and responds appropriately - Foster a high performance, engaged team of operations professionals that execute on business plans and align to the national business plan - Creates an environment of actively driving for operational excellence - Anticipate future needs, proactively planning and changing direction when needed - Work with the team to ensure all roles are clear on how to put “the customer at the centre of what we do” - Operations acumen including ability to manage a budget, premise management as well as building and executing on a business plan - Demonstrates change leadership, leading change in an engaging manner, being transparent and forward thinking - Manoeuvring ambiguity, demonstrating strong resilience, being able to conduct crucial conversations on in a timely and efficient manner, grit and being an anchor for the team - Fosters an environment in which people who are culturally diverse can work together cooperatively and effectively in achieving organizational goalsOwnership of personal development, SMART goals, Individual Development Plan - Continuously working on and following through on personal development - Using the skills learned in day to day environment to escalate performance   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Laval    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted      

Location:  Toronto   We are looking for a Business Support Associate, Investment & Retirement Solutions, for our Freedom Experience team within Group Customer.  The Investment & Retirement Solutions team serves plan members and clients by building solid and trustworthy relationships.  We provide solutions based on unbiased, sound investment guidance and education, helping members achieve their financial goals and allowing them to retire in comfort and with confidence.   Role description    An exciting opportunity exists to be part of an amazing team of professionals in our fast-growing Freedom Experience team within the Group Customer Division.  As a Business Support Associate, you will support the Investment & Retirement Solutions’ sales, service and leadership staff by handling administrative duties for sales and service transactions, preparing retirement income quotes, monitoring member retention transactions to ensure they are set up in a timely manner, and facilitating workflow within the team.   What you will do  - Review and analyze member retirement documentation received by Sales and Service staff, to ensure that it is actionable and accurate - Prepare retirement income quotes - Liaise with internal and external partners to ensure plan member transactions are executed in a timely manner - Manage workflow of incoming requests and sales opportunities across the team - Participate in special projects or initiatives as appropriate (e.g. process improvements) What you will bring  - 3-5 years in the Canadian insurance and/or financial industry, with a specific emphasis on retirement products and services. - Post secondary education or equivalent work experience - Industry designations Retirement Plans Associate (RPA) or Certified Employee Benefits Specialist (CEBS) an asset - Knowledge of pension and savings products and pension legislation is an asset - Knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) - Knowledge of Access Databases - Knowledge of GRS system platforms (e.g. GRS Access and GPAS) - Strong time management skills - Ability to learn quickly, adapt to change and contribute to creative solutions - Bilingual in English and French is an asset Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Reporting to the Associate Manager, Investment & Retirement Solutions, the Investment and Retirement Consultant serves our Group Customer plan members who are approaching retirement or have left their employer, with the objective of retaining their assets at Canada Life. If you are a highly effective listener and communicator, have a deep knowledge of retirement savings and income products and pension legislation, are keen to work in a collaborative and competitive environment and are driven to delight our customers, this may be a rewarding opportunity for you.   What you will do  - You live our vision – customers are at the centre of what we do. In doing so, you will: - Deliver an exceptional customer experience in every interaction you make - Enhance business development by proactively contacting terminated, retired and retiring members - Strive to retain members within group plans at Canada Life - Understand and analyze each member’s situation, explain their investment and retirement options, provide solutions and guide them through the complex transition to retirement income - Identify opportunities for consolidating assets and offering complementary products, as needed - Conduct one-on-one meetings virtually or in person with plan members approaching retirement - Participate in member and client meetings or finalist presentations - Work collaboratively with the Investment & Retirement Solutions team to provide a best-in-class customer experience What you will bring  - Minimum 7 years in the Canadian insurance and/or financial industry, with a specific emphasis on retirement products and services - Post-secondary education or equivalent work experience -  LLQP life licensed required; Certified Financial Planner (CFP) an asset  - Industry designations Retirement Plans Associate (RPA) or Certified Employee Benefits Specialist (CEBS) an asset - Additional beneficial industry designations or courses: CIM, CLU, Canadian Securities Course - Knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) and Access Databases - Always puts the customer first - Excellent listening skills - Excellent verbal and written communication skills - Expertise in pension, savings, investment and insurance products and planning concepts - Highly independent, disciplined worker requiring minimal oversight - Analytical and detail-oriented - Ability and willingness to learn quickly, adapt to change, modify behaviours and contribute to creative solutions Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Ottawa, Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.     Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We’re looking for someone who has a track record and passion for creating and editing content that supports an ideal end-to-end customer experience. You’ll help champion and craft plain language content to support our digital channels, including websites and apps.   You’re the ideal candidate because you not only excel at developing strategic and effective UX and marketing content, you’re great at partnering and influencing key stakeholders and decision-makers on the right content approach. You seek to understand the various and sometimes contrasting needs of different stakeholders (customers, advisors, business teams, legal, compliance, marketing, etc.). Ensuring that content is accessible is an organic part of your work. And you understand the need for, and thrive on, working iteratively and collaboratively with subject matter experts and decision-makers to find the right balance between technically correct and user-friendly.    You also know what it takes to support multiple remote and co-located delivery teams with crisp, consistent and user-friendly copy.   We are looking for a Digital CX Writer   What you will do  - Adapt, build on and execute end-to-end content strategy for multiple digital platforms channels - Create and edit copy based on a project’s goals, maintaining consistency of style and voice - Work alongside key partners to understand business, regulatory and corporate requirements, and balance those with user needs - Adhere to AODA and other accessibility standards - Recommend and influence copy usage within a UX and design-thinking context - Help distill complex financial/technical content and jargon into user-friendly content with a plain language approach - Participate in customer research and apply insights to design copy that serves and delights diverse audiences - Work with various internal teams to establish priorities and secure approvals - Collaborate with UX architects, designers, animators, strategists and researchers - Contribute to the development and maintenance of governance guidelines for digital copy - Educate cross-functional partners on the role of plain language writing and content strategy throughout the product development process  What you will bring  - 2-3 years of experience in UX writing, design content, or related field in digital - Excellent writing skills with an emphasis on digital writing - Strong facilitation and negotiation skills - Ability to interpret various stakeholder and user needs and translate them into compelling online copy - Strong understanding of accessibility standards - A strong listener and influencer - Curiosity and commitment to testing new ideas and innovating to drive business results - Self-motivated, organized and able to multitask and prioritize jobs to meet deadlines - Experience navigating compliance and market conduct concerns - Experience working with content management systems (especially Adobe Experience Manager), including analytics tools an asset Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

At Canada Life, our Customers are at the center of what we do. As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business   What you will do  - Assisting service team with the preparation of new group submission materials proposals and presentation materials. - Acting as a liaison between clients and head office departments. - Handle routine client changes and inquiries. - Ordering employee booklets, contracts, etc. - Word processing duties including a variety of materials such as client correspondence, census data requests, etc. - Responsible for the creation of client and advisor reporting. - Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Group Customer Team. - Provide back-up support to other positions on the team as required. What you will bring  - Highly adaptable, driven to be your best, and proven initiative. - Well-developed customer service skills. - Strong oral and written communication skills. - Proficient in using E-mail, Word, Excel & PowerPoint, aptitude for learning new technology - Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines. - Attention to detail is key. - Good problem-solving skills. - Ability to work independently as well as in a team environment. - Knowledge of the group insurance industry is an asset. - Bilingualism is an asset. - In addition to this the successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid  

This position is suited to an individual who works well both independently and as part of a team, in an environment that is constantly changing.  The Prior Authorization Coordinator, Drug Services is responsible for assessing coverage of drugs that require prior authorization before allowing coverage under a group drug plan.  The incumbent reviews medical information based on guidelines in place, and in consultation with the Medical Board must determine if coverage can be approved or declined.  Once the decision is made, they must communicate the results both verbally and in writing to the plan member.    What you will do  - Review medical information submitted by the patient’s physician to determine if all of the necessary information has been received in order to complete the assessment.  If not, must correspond either verbally or in writing with either the plan member, the pharmacy, or the physician to obtain any missing information. - Determine, based on the group plan parameters, if coverage is eligible under the group plan. - Review the medical information and determine if further investigation with our Healthcare professionals is required or if the assessment can be made based on the information available to you. - Correspond both by phone and in writing with plan members to advise and support the decisions made. - Provide support to the Canada Life Group Offices, Sales & Marketing Centers, Benefit Payment Offices, and Group Customer Contact Services regarding prior authorizations. What you will bring  - Living our values of Customer View; Integrity; Partnership; and Communities - Ability to deliver high quality results with speed and accuracy in a fast paced challenging and ever changing work environment - Strong organizational, quality and time management skills - Excellent analytical, investigative and problem solving skills - Strong customer service skills - Excellent verbal and written communication skills - Experience working in Excel, Word and Access. Excellent keyboarding skills of 40wpm - At ease navigating through multiple computer programs simultaneously - Knowledge of the insurance industry and exposure to drug plans will be considered an asset - Knowledge of BEN, TOCs, TSO and Cybrary will be considered an asset - Bilingualism (English and French) is considered an asset Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for a Disability Medical Coordinator   The Disability Medical Coordinator medically manages complex disability claims in a pro-active manner.  This involves working directly with a claimant’s attending physician to achieve a level of functional improvement that supports the earliest possible return to employability.  The Disability Medical Coordinator accomplishes this by confirming the accuracy of a diagnosis, clarifying the functional impact of the diagnosis, accessing diagnostic testing (as needed), researching and arranging external specialist consultations, researching and securing external treatment providers, all aimed at functional improvement with the goal of a return to employability.   What you will do  - Commitment to living our values of Customer View, Integrity, Partnership, and Communities; - Assess the potential for medical coordination to impact the duration of a disability claim; - Assess diagnostic and treatment needs, developing plans through file review and telephone interview of claimants and involved treatment providers; - Negotiate and develop cost-effective, proactive plans for actions focusing on return to employability; - Maintain frequent ongoing contact with claimants, focusing on barrier resolution and functional improvements; - Provide ongoing support and consultation to Case Managers and Rehabilitation Consultants through the claim management process; - Prepare written reports detailing findings and recommendations; - Accurately maintain electronic file documentation and internal records. What you will bring  - Regulated healthcare professional with current registration in good standing with respective governing body (RN, OT, PT); - At least five years of clinical experience; - Ability to excel within a Purpose/Vision driven environment; - Proven ability to thrive in a challenging, demanding and dynamic work environment; - Strong organizational skills with demonstrated ability to be flexible and adaptable to changing priorities; - Excellent verbal and written communication skills, in French and in English; - Proven customer service skills; - Ability to work independently while contributing to team goals; - Excellent problem solving and decision making skills; - Ability to use MS Office suite (Word, Excel and Outlook); - Be bilingual - Consenting to a criminal background check as well as the Government of Canada enhanced security screening is required. The cost of submitting these checks will be covered by Canada Life. Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for a Client Service Associate, Bilingual.    As a Client Service Associate, you will provide direct-to-client service to customers located in various locations across your geographical region. You will join a team of sales and service roles who collaborate very closely across multiple office locations; this partnership and team mentality contributes to the overall brand experience, and retention of existing clients.    This role is largely an internal-facing service role, with direct alignment to a block of clients who value responsive service. The ideal candidate will possess exceptional client service, technical, and training skills, and be successful in delivering on this remotely.   What you will do  - Provide an exceptional client service experience and related advice (where appropriate) through remote connection with client in delivery method of their choosing (i.e., webinar, telephone/conference, online chat, email). - Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence. - Customized reporting capabilities; differentiating and anticipating the needs of clients. - Strong technical understanding and knowledge of internal and end-client administration systems/platforms/tools. - Contributes to annual and quarterly business plans and establishes realistic product and process goals to achieve success. - Improves industry knowledge of group benefits through ongoing education and awareness of local market and economic fluctuations that impact client; adapts strategies and service offering accordingly. - Collaborates with sales, operations, and peer service teams to achieve shared objectives, improve productivity, and process efficiency What you will bring  - Highly adaptable, driven to be your best, and proven initiative. - 5 years’ experience in a client service role - Exceptional customer service skills - Ability to build strong relationships - Ability to drive results and innovation - Excellent verbal & written communication skills - Strong attention to detail - Demonstrates organizational & time management skills - Proficient in using the Microsoft Office suit and CRM Database - Strong collaborator - Keen on teaching and training others - Bilingual (French/English) is required as you will be serving a mix of Anglophone and Francophone clients - This position will be expected to have or commit to completing the Group Benefits Associate designation under the Certified Employee Benefits Specialist Program We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth. Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for a Client Service Associate, Bilingual.    As a Client Service Associate, you will provide direct-to-client service to customers located in various locations across your geographical region. You will join a team of sales and service roles who collaborate very closely across multiple office locations; this partnership and team mentality contributes to the overall brand experience, and retention of existing clients.    This role is largely an internal-facing service role, with direct alignment to a block of clients who value responsive service. The ideal candidate will possess exceptional client service, technical, and training skills, and be successful in delivering on this remotely.   What you will do  - Provide an exceptional client service experience and related advice (where appropriate) through remote connection with client in delivery method of their choosing (i.e., webinar, telephone/conference, online chat, email). - Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence. - Customized reporting capabilities; differentiating and anticipating the needs of clients. - Strong technical understanding and knowledge of internal and end-client administration systems/platforms/tools. - Contributes to annual and quarterly business plans and establishes realistic product and process goals to achieve success. - Improves industry knowledge of group benefits through ongoing education and awareness of local market and economic fluctuations that impact client; adapts strategies and service offering accordingly. - Collaborates with sales, operations, and peer service teams to achieve shared objectives, improve productivity, and process efficiency What you will bring  - Highly adaptable, driven to be your best, and proven initiative. - 5 years’ experience in a client service role - Exceptional customer service skills - Ability to build strong relationships - Ability to drive results and innovation - Excellent verbal & written communication skills - Strong attention to detail - Demonstrates organizational & time management skills - Proficient in using the Microsoft Office suit and CRM Database - Strong collaborator - Keen on teaching and training others - Bilingual (French/English) is required as you will be serving a mix of Anglophone and Francophone clients - This position will be expected to have or commit to completing the Group Benefits Associate designation under the Certified Employee Benefits Specialist Program We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth. Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for a Digital CX Writer- Co op   What you will do  - Adapt, build on and execute end-to-end content strategy for multiple digital platforms channels - Create and edit copy based on a project’s goals, maintaining consistency of style and voice - Work alongside key partners to understand business, regulatory and corporate requirements, and balance those with user needs - Adhere to AODA and other accessibility standards - Recommend and influence copy usage within a UX and design-thinking context - Help distill complex financial/technical content and jargon into user-friendly content with a plain language approach - Participate in customer research and apply insights to design copy that serves and delights diverse audiences - Work with various internal teams to establish priorities and secure approvals - Collaborate with UX architects, designers, animators, strategists and researchers - Contribute to the development and maintenance of governance guidelines for digital copy - Educate cross-functional partners on the role of plain language writing and content strategy throughout the product development process  What you will bring  - 2-3 years of experience in UX writing, content design or related field - Excellent writing skills with an emphasis on digital writing - Strong facilitation and negotiation skills - Ability to interpret various stakeholder and user needs and translate them into compelling online copy - Strong understanding of accessibility standards - A strong listener and influencer - Curiosity and commitment to testing new ideas and innovating to drive business results - Self-motivated, organized and able to multitask and prioritize jobs to meet deadlines - Experience navigating compliance and market conduct concerns - Experience working with content management systems (especially Adobe Experience Manager), including analytics tools an asset   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.       We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid  

As a Customer Relations Specialist in our Group Customer Contact Services department you’ll be responsible for providing courteous, accurate and timely responses to incoming benefit inquiries.  This is an extremely important role within the Canada Life team as you are often the first point of contact for plan members with questions.  You’ll partner closely with other departments in making our members feel valued and appreciated!    The department operates from 8:00 am to 8pm (EST), Monday to Friday, which means no late evenings and no weekends! We are closed on statutory holidays too. You’ll also benefit from many advantages, such as:  - Full time hours - Paid six-week training program, followed by 2-3 weeks of mentorship - Three paid Personal days, paid vacation, and a wellness account - Excellent benefits - Pension plan - Option to participate in the Share Ownership Program - Bonus plan based on your individual performance - Education reimbursement program $2,000 (annually) - Career advancement options - Being a part of a great team!  As part of our team you will:  - Effectively troubleshoot/resolve medical, dental and drug telephone/email inquiries using various systems and tools in a timely fashion - Provide accurate responses to plan members, medical and dental providers, and plan administrators, while maintaining the highest level of customer service - Actively participate in an ongoing learning environment where you’ll receive developmental opportunities Does this sound like you?  - You have superior customer service skills and are an effective listener  - You are resilient and able to handle the stress of a ‘real-time’ environment - You have a natural curiosity and are a critical thinker - You have an optimistic outlook and have a positive approach to work  - You possess strong organizational and time management skills - You have excellent Microsoft Office skills and an ability to learn multiple computer systems, both Windows based and other - You have strong written communication skills  - You’ve demonstrated the ability to solve problems through investigation and make timely decisions  - You have a high school diploma or equivalent - Bilingual (French/English) is an asset Network Requirements - 1) Home Network WIRED (LAN Cat5e or higher cable) directly from CL Laptop to Home Router/modem.  2) Internet Service Provider (ISP) minimum connection: 50MB Download & 5MB Upload speeds (speedtest.net screenshot to confirm) 3) Note: 250MB bandwidth per month usage or higher may be consumed   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Regina, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for a bilingual (English and French), experienced Life and Health Insurance Customer Care Specialist to provide best-in-class service to our customers.   In this role, you will be responsible for answering customer inquiries via telephone and email and managing a variety of tasks such as reviewing current coverages and plans, assessing product needs and usage, and updating client file information.   To ensure success you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.   This position is for hybrid.   Hours of Operation are Monday through Friday 8am-6pm.    Shift – 10:00am- 6:00pm ET   What you will do    - Responding to incoming calls and emails from existing clients - Making outbound calls to existing clients - Providing customers with detailed information about policies and products. - Maintaining internal database records What you will bring  - An Active Life License (LLQP) or willingness to obtain one in 3 months - Excellent English/French verbal, written and interpersonal communication skills - Previous experience working as a customer service representative in a fast-paced environment. - Post-secondary degree or equivalent experience - In-depth knowledge of Life and Health Insurance products - Friendly and professional demeanor with the ability to remain calm in stressful situations. - Previous experience, and strong aptitude, with main-frame systems, Microsoft Office, record keeping/data tracking skills - Previous background in sales, telephone sales or marketing preferred - Ability to explain detailed policy concepts in a simple way   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Our Canada Technology leadership team is looking to hire an Assistant Vice-President who will report to the Vice President, Group Customer Technology (GCTech). This role acts as the single point of engagement for thought leadership and design thinking that drive strategic technology enablers/services supporting the business unit, with a high degree of collaboration with other business and technology units.   The AVP, Strategic Design and Delivery will be accountable for enabling business strategy through the design, development and delivery of enabling technology solutions that achieve established business results. This AVP contributes to business strategies and sets the technology strategy and culture of the team.  What you will do  - Develop an integrated and collaborative view with the business leadership team on how technology platforms can best deliver high quality service for our customers, employees and advisors. - Accountable for collaborating and challenging Senior Leaders and Business Units  to see the needs/functions of technology platforms while maintaining relationships that allows the Business Units to meet their priorities for the year. - Be a visible change agent, a champion of diversity, equity & inclusion, and a trusted advisor. - Lead in a manner that support strategic and daily operations of technology services while ensuring the efficient and effective use of financial and people resources. - Drives business and technology innovation and delivery through proactive and timely evaluation and adoption of emerging technologies. - Drive agile delivery practices; owns, manages and maintains backlog and prioritized stories - Maximizes ROI by identifying and prioritizing process features based on business value - Proactively work with internal clients and partners to understand needs and work to deliver creative solutions. - Ensure leaders, employees and vendors work together to drive performance and that high expectations are delivered within the values of the organization. - Attract, recruit, retain and motivate a team of high skilled professionals. - Develop and/or support a skills upgrade and continuous learning  plan to ensure talent is current and embraces new technologies that are coming into the marketplace. - Ensure succession and retention plans are developed and executed on.    What you will bring  - You will have demonstrated a high level of innovation, the ability to utilize and implement best practices, as well as creating new ways of working to achieve desired outcomes across a group. - Demonstrated knowledge/experience in integrated Digital, AI/ML, workflow management, automation, cloud & modern architecture, and other technology (and process) levers - You hold solid experience in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form - You have a track record of collaboration and influence when working in cross-functional teams in a highly complex organization, ability to lead and foster collaborative relationships, engage, and inspire the right outcome through partnerships and mutual respect - You have demonstrated abilities to work with senior leadership on the development and delivery of large-scale technical projects and transformation work, building plans and managing progress reporting which provide visibility of work in progress - You have a proven track record of technical thought leadership, and can demonstrate technical acumen in the space of process engineering and the stack required to support the capability - Demonstrated knowledge/experience in various processes across an evolving enterprise - Previous experience of playing the role of a SME or process owner - 5+ years’ experience specifically in digital technology, spanning the entire digital stack. - Experience working in a large, complex organization with different leadership styles. - An agile mindset and clear demonstration of leading by example. - Science or Engineering degree; or equivalent work experience. - Sound financial management knowledge and how that applies to technology delivery. Capabilities: - Senior technology leadership and driver of operational change through process engineering - Demonstrated ability to work through change management as well as the rolling out new ways of working. - Strong collaboration; ability to find the right balance between building relationships and driving necessary change. - Strong decision making skill and the ability to make tough & timely decisions to achieve results. - Budgeting and financial management consistent with Technology Business Management (TBM). - Implementation of new tools, methodologies, techniques and principles, that will increase effectiveness, staff productivity and customer experience. - Effective communications between Sr Leaders, peers, practitioners and vendors - Responsible for attracting, retaining and developing employees in a diverse and inclusive environment. Will need to be able to understand the requirements and translate that into the appropriate resourcing needs.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for a Disability Case Manager   Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life?  In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.   The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.    By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:  - Work environment will include some rotational in-office & work-from-home capability. - An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office. - Career Opportunity Advancement - Competitive salary and bonus based on experience - $2000 education reimbursement per year - Excellent benefits and wellness spending plan of $400 - Competitive Pension plan and Life Insurance Plans - Advantageous Share Ownership Program - Our Disability Management offices are centrally located with easy access to public transportation.   Accountabilities: - Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties - Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update - Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers - Write letters to inform all affected parties of decisions regarding disability cases; - Implement return-to-work programs and negotiate with the employer; - Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects; - Adhere to service level agreements associated with policy holder claims; - Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.    Qualifications and Competencies: - A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field. - You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources; - You have strong interpersonal skills and excellent listening skills; - You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines; - You are solution-oriented and known to be a decision-maker; - You have excellent communication skills and an interest in customer service; - You like to work in a team, but you are equally competent on your own; - Bilingual in French and English is an asset; - You consent to a criminal background check at Canada Life's expense.   Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.     Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted       #Ind #LI-Hybrid

We are looking for a Disability Case Manager   Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life?  In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.   The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.    By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:  - Work environment will include some rotational in-office & work-from-home capability. - An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office. - Career Opportunity Advancement - Competitive salary and bonus based on experience - $2000 education reimbursement per year - Excellent benefits and wellness spending plan of $400 - Competitive Pension plan and Life Insurance Plans - Advantageous Share Ownership Program - Our Disability Management offices are centrally located with easy access to public transportation.   Accountabilities: - Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties - Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update - Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers - Write letters to inform all affected parties of decisions regarding disability cases; - Implement return-to-work programs and negotiate with the employer; - Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects; - Adhere to service level agreements associated with policy holder claims; - Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.    Qualifications and Competencies: - A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field. - You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources; - You have strong interpersonal skills and excellent listening skills; - You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines; - You are solution-oriented and known to be a decision-maker; - You have excellent communication skills and an interest in customer service; - You like to work in a team, but you are equally competent on your own; - Bilingual in French and English is an asset; - You consent to a criminal background check at Canada Life's expense.   Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.     Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life. We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   #Ind     #LI-Hybrid