Canada Life Assurance Company

Current Career Opportunities

The following are our current career opportunities.

 

Click on the job title for details of the role. If you are interested in the role and you meet the qualifications, we invite you to apply for the opportunity from the page that opens.

 

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Search Results Page 6 of 8

Job Locations CA-ON-Greater Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 3 weeks ago(4/28/2022 9:53 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.     You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.     Working closely with colleagues, together we deliver on our shared purpose to improve for the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.       Be your best at Canada Life.    Technology redefines the way we work and deliver to meet business needs and elevate the customer experience. You’ll be part of an organization that is embracing modern technology, innovation and agile ways of working.      Our Canada Technology team is a strategic partner in our business – with an ambition to be a forward-thinking, agile technology organization delivering secure, resilient and leading solutions that support Canada Life and the well-being of millions of Canadians.     We are looking for a Senior Penetration Tester   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations:Toronto, London, Winnipeg.    Penetration testing is a critical security tool that exposes security weaknesses through simulated attacks on the Company’s Information Services environments, which includes applications and infrastructure. The results help identify weaknesses that provide a roadmap towards remediation and securing the Company’s Information Technology Assets.    The Sr. Penetration-Tester is a very hands-on representative of the information security team. This role is highly technical, and candidates must possess a solid understanding of information security. Candidates must constantly search for system and application weaknesses to exploit, but they are also expected to always maintain a level of professionalism. While some automated tools will be leveraged, the penetration-tester must realize this is not solely a point-and-click role but requires hands-on expertise with a variety of tools to simulate attacker tactics, techniques, and procedures.   When the Sr. Penetration Tester completes their tasks, they are not only identifying weaknesses in our assets, but they are also educating our Information Technology teams on better methods to protect our most sensitive data. This helps others on the team push for remediation and additional validation, as well as contribute to other collaborative approaches driven by the security team strategy to enhance skillsets for team members. This further allows our Information Technology teams to include these new practices in their future work.    The outcomes from this work also provide validation to our clients’ annual audit and security due diligence exercises, as this work directly affects the security of our client facing systems.    What you will do  Conduct Security Assessments: Responsible for performing in depth penetration testing and reporting against Company business applications and operating environments, network infrastructure related to compliance and relevant industry standards. Activities include, but are not limited to the following: - Conduct tactical assessments that require expertise in social engineering, application security (web and mobile), physical methods, lateral movement, threat analysis, internal and external network architecture and a wide array of commercial and bring-your-own (BYO) products. - Perform vulnerability assessments and penetration testing, utilizing commercial and open-source tools. - Conduct web application penetration testing in line with Open Web Application Security Project (OWASP). - Exploit security flaws and vulnerabilities with attack simulations on multiple projects working against specific customer systems and networks in accordance with an agreed scope of work. - Arrange and provide support to business units launching new technology applications and services to verify that new products/offerings are not at risk of compromise or information leakage. - Effectively provide technical risk assessment of technologies in networks, applications, systems, wireless, and perform social engineering. - Review and analyze security vulnerability data to identify applicability and false positives. - Document and formally report testing initiatives, along with remediation recommendations and validation Continuous Learning: - Regularly research and learn new tactics, techniques and procedures (TTPs) in public and closed forums, and work with teammates to assess risk and implement and validate controls as necessary. - Research and develop testing tools, techniques, and process improvements.  Mentoring and Leadership: - Work with teammates to consistently learn and share advanced skills and foster team excellence. - Assist in the development new application penetration testers - Researching and learning about information security trends, new testing techniques, and best practices. Operations: - When necessary, assist in threat and incident response (IR) tabletop exercises as well as post-mortem drills with a focus on measurable improvements and benchmarking to show progress (or deficiencies requiring additional attention). - Liaise with the security engineering team to improve tool usage and workflow, as well as with the advanced threats and assessment team to mature monitoring and response capabilities - Perform other duties as assigned. What you will bring  - 6-9 years experience - OSCP, OSCE, GPEN, GWAPT, CSSLP, CISSP designations are an asset - Familiarity with defensive and monitoring technologies such intrusion prevention/detection systems (IPS/IDS), security information and event management systems (SIEMs), firewalls, endpoint protection (EPP) and endpoint detection/response (EDR) tools, as well as user and entity behavior analytics (UEBA) - Understanding of OWASP, the MITRE ATT&CK framework and the software development lifecycle (SDLC) - Demonstrated knowledge of modern development languages (e.g. Java, C#, Go, JavaScript), scripting languages (Python, Powershell, Bash, etc.), and operating systems (Windows, Linux, Unix, OSX). - Possess strong understanding of web application architecture and development principles. - Knowledge to application security best practices such as secure coding, security testing techniques. - Competent with testing frameworks and tools such as Burp Suite, Metasploit, Cobalt Strike, Kali Linux, Nessus, PowerShell Empire and AutoSploit. Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22764
Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 3 weeks ago(4/28/2022 3:37 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   Canada Life’s Digital Hub is a team driven by customer needs. We provide expertise and strategic thought leadership that’s fueling Canada Life’s customer experiences.   Our team of experts in design, technology, product and agile work collaboratively with our business partners, creating digital tools that improve our customers’ lives. Come join an organization committed to delivering innovative, digital experiences.   We are looking for a Senior Automation QA Specialist.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg.    As the Senior Automation QA Specialist, you are responsible for defining and developing test cases and test scripts to support our product and platform teams. You will work across multiple software development groups to help them deliver on high-quality products through the use of extensive automated testing. You will develop best in class automation strategies following industry best-practices, continuously increase the level of automation, and play a significant part in reducing the time-to-market of new features as a result.    To be successful in this role, you will need to be able to communication well with a cross-functional team of Software Developers, Product Owners, Architects, Analysts and DevOps Engineers. The ability to understand existing design patters and a desire to continuously improve upon them is critical and require a highly driven self-starter to be successful.    Qaulifications   - Proficiency in at least one of the following: Java, JavaScript/NodeJS, Python - Extensive experience working with modern automated UI testing frameworks such as Selenium, Protractor, Appium with exposure to headless UI testing an asset - Strong understanding of unit testing and integration testing design patterns to accelerate the adoption of TDD/BDD best practices amongst developers - Previous API testing knowledge using automated frameworks and an ability to undertake manual API testing via Postman, SoapUI, CURL as required - Previous experience with integrating automated testing in established CI/CD is essential, with preference to container-based testing - Experience testing on Salesforce Sales, Service or Experience Cloud platform is an asset - Experience with automated mobile testing is an asset - Experience working with multi-device/browser testing platforms such as BrowserStack, AWS Device Farm is an asset Who you are - 4+ years experience of automated testing, defining strategy and building extensible automated testing frameworks - Strong team player with an ability to work horizontally across teams and influence cultural change - Degree in Computer Science or equivalent education and work experience - Strong knowledge of the “Test Pyramid” and an understanding of the different testing methodologies such as unit tests, component tests, integration tests, UI test etc. - Experience in the maintenance and enhancement of automated testing frameworks that enable reusability of common components - Extensive experience of automated testing with TDD and BDD methodologies in Agile working environments, with the ability to influence peers in the design and adoption of new technologies Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22753
Job Locations CA-ON-Toronto | CA-ON-Greater Toronto | CA-ON-London | CA-MB-Winnipeg | CA-ON-Ottawa | CA-QC-Montreal
Posted Date 4 weeks ago(4/19/2022 7:58 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for an Investment & Retirement Manager, Bilingual (English/French)   Reporting to the Manager, Member Services, the Investment and Retirement Manager serves our Group Customer plan members who are approaching retirement or have left their employer, with the objective of retaining their assets at Canada Life.  If you are a highly effective listener and communicator, have a deep knowledge of retirement savings and income products and pension legislation, are keen to work in a collaborative and competitive environment and are driven to delight our customers, this may be a rewarding opportunity for you.   What you will do:   You live our vision – customers are at the centre of what we do.  In doing so, you will: - Deliver an exceptional customer experience in every interaction you make - Enhance business development by proactively contacting terminated, retired and retiring members - Strive to retain members within group plans at Canada Life - Understand and analyze each member’s situation, explain their investment and retirement options, provide solutions and guide them through the complex transition to retirement income - Identify opportunities for consolidating assets and offering complementary products, as needed - Conduct one-on-one meetings in person with plan members approaching retirement (post-COVID) - Participate in member and client meetings or finalist presentations (post-COVID) - Work collaboratively with the Member Services team to provide a best-in-class customer experience What you will bring: - Minimum 4-7 years in the Canadian insurance and/or financial industry, with a specific emphasis on retirement products and services - Post-secondary education or equivalent work experience - Certified Financial Planner (CFP);  life insurance licensed - Industry designations Retirement Plans Associate (RPA) or Certified Employee Benefits Specialist (CEBS) an asset - Additional beneficial industry designations or courses: CIM, CLU, Canadian Securities Course - Knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) and Access Databases - Always puts the customer first - Excellent listening skills - Excellent verbal and written communication skills - Expertise in pension, savings, investment and insurance products and planning concepts - Highly independent, disciplined worker requiring minimal oversight - Analytical and detail-oriented - Ability and willingness to learn quickly, adapt to change, modify behaviours and contribute to creative solutions - French bilingualism      Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   *LI-KL1 #LI-hybrid #Ind
Job ID
2022-22752
Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 2 months ago(3/23/2022 11:38 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   Technology redefines the way we work and deliver to meet business needs and elevate the customer experience. You’ll be part of an organization that is embracing modern technology, innovation and agile ways of working.  Our Canada Technology team is a strategic partner in our business – with an ambition to be a forward-thinking, agile technology organization delivering secure, resilient and leading solutions that support Canada Life and the well-being of millions of Canadians.   We are looking for an RPA Platform Engineer   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Role description    We are looking for a RPA Platform Engineer who is experienced in RPA platform capabilities and offerings with proven track record of designing, delivering, and supporting RPA solutions utilizing various RPA stacks to enable business outcomes.   Experience: - Extensive knowledge working with RPA UiPath platform ecosystem and toolsets including (but not limited to) - Discovery: Task Capture, Automation Hub, Process Mining - Build: Studio, Orchestrator, Attended and Unattended Bots, Integration Services - Human Bot Collaboration: Assistant, Action Center, Chatbots - AI toolsets: Document Understanding, AI Center - Cloud: Automation Cloud, Automation Suite - Analytics: Insights - Experience in performing installation, setup, configuration, and maintenance of the different UiPath components above - Strong technical knowledge on the overall platform architecture and the different components involved (i.e. High Availability, SQL Server, Elasticsearch, Kibana, etc) - Experience in setting up credentials utilizing security best practices that integrates with Identify and Access Management tools such as CyberArk - Experience in performing platform upgrades to the latest version - Experience in working with industry-standard CI/CD tools (e.g. Git, Azure DevOps) - Operations knowledge/experience related to day to day support of RPA platforms - Experience working with IBM Cloud Pak for Business Automation would be an asset - Communication and presentation experience with proven track record of using insights to influence executives and colleagues - Passion for continuously learning new technologies Primary Responsibilities: - Collaborate with stakeholders to define project scope and accountable to design and deliver end to end integrated RPA platform and solutions that are highly secure, compliant, resilient, cost-efficient and meet technical, security, and business needs - Proactively identify areas and opportunities to use integrated RPA platform to enhance customer experience or organizationally within the business units - Lead proof of concepts to demonstrate the value delivered by various RPA ecosystems, build business cases and lead the implementation of the technology - Design and lead delivery including delivery of new services into RPA platforms where applicable - Work with portfolio leaders to identify existing services to transition to new/existing RPA stacks in order to meet business objectives - Accountable for ensuring functional and non-functional requirements are met and measurable in all environments. - Leads the troubleshooting & resolution of complex problems to determine root cause and possible solutions, requiring the identification and analysis of alternative courses of action, involving the development of new approaches, tactics and initiatives - Articulate technology opportunities for the business and the customer and identify and articulate constraints in the development of the business plan - Advance the maturity of the RPA platform technologies and ensure technology capabilities align with current and future business needs - Maintain pulse on emerging technologies and cloud provider options and provide strategic input back into various roadmaps - Collaborate with the Technology leaders to influence the evolution of practices, processes, methodologies and standards so they become customer oriented rather than technology oriented and ultimately drive improved customer outcomes/results. Implement new practices and standards as required - Ensure alignment/adherence to Enterprise technology standards, vendor management standards, architecture standards, risk and security standards - Collaborate with business partners to ensure that the tools and technology platform can support the analytics requirements. - Provide technical guidance on platform maintenance including integration with other existing solutions deployed in the enterprise - Effectively communicate technology platform changes to stakeholder groups - Develop appropriate documentation for program/projects and train team members on the new technology Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22749
Job Locations CA
Posted Date 6 hours ago(5/17/2022 1:23 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Bilingual Customer Care Specialist (English/French).   This position includes handling of activities related to the service of our industry leading‎ Individual Health products. Customer Care Specialists provide prompt and courteous customer support to incoming inquiries from our existing clients.   This position is for permanent work from home.   Hours of Operation are Monday through Friday 8am-6pm.    Shift – 10:00 AM to 6:00 Eastern Standard TIme   What you will do    - Receiving and responding to incoming calls and emails from existing clients - Making outbound calls and responding to emails from existing clients - Overcoming objections in order to increase loyalty and retain business - Maintaining internal database records‎. What you will bring  - An active Life License (LLQP) or in the process of obtaining it within the next 4 months - Excellent English/French verbal and written communication skills - Professional telephone manner with strong focus on customer service - Skilled at listening and speaking to a variety of people‎ - Track record of being detail oriented - Highly organized and desire to work in a dynamic, fast-paced environment - ‎Desire to constantly improve work environment and to grow personally - Knowledge of Health Benefits preferred, but not required Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!     Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22747
Job Locations CA-NS-Halifax
Posted Date 2 months ago(3/18/2022 6:02 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Regional Support Coordinator   The Regional Support Coordinator is a critical member of the Sales Support & Operations organization working closely with their aligned leader(s) to champion key business objectives. The responsibilities of the role are supportive, collaborative, and regional in scope and breadth. Additionally, the RSC works closely with the Operations Coordinator with the aim to ensure daily office functions are accomplished.   What you will do  - You will be expected to work in a hybrid model of  onsite in office and work from home when business required. - Have strategic tactics and responsibility for various operations functions at the regional level (Salesforce & IDM reporting, budget tracking, BRP plans, contact sheets, and etc.) - Track budgets and process expenses – developmental and travel related. - Calendar management, individual expense support, and meeting preparation - Support communication plan & execution of regional events - Support regional advisory compliance activities - Work collaboratively with the Sales Support & Operation team members to provide back up support on an ad hoc basis What you will bring  - Operations or Sales Support related experience within Financial Services - Post secondary education preferred - Understanding of the business planning process - Knowledge of budgeting and expense management - Understanding of the operations of a sales organization - Skilled at building strong, collaborative relationships with multiple business partners across the region and country - Progressive, creative and critical thinking skills with an aptitude for new ways of working; change agile - Strong written, verbal and virtual communication and influencing skills - Strong passion for working in a high performance, fast-paced sales environment - Strong organizational skills and a reputation for high confidentiality - Self-starter who has the ability to be nimble and change direction when needed - Ability to succeed and work well under pressure - Ability to work well with different personality styles as well as with senior level leaders   Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted    
Job ID
2022-22720
Job Locations CA-ON-Toronto
Posted Date 2 months ago(3/18/2022 5:38 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Customer Service Specialist.     Role description    Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types.  In this role you’ll contribute to the effective record-keeping and reporting for GRS customers.  You must become proficient with the Group Pension Administration System (GPAS) and GRS processes.   Reporting to the Associate Manager, you will be accountable for: - Handling plan and member maintenance on GPAS, including data updates, financial transactions, and reporting - Handling various inquiries, telephone calls etc. from multiple audiences - The daily management of a block of business - Fostering relationships with plan administrators, brokers, advisors, and plan members - Handling sensitive and complex issues in a timely and accurate manner - End to end daily administration (including contribution processing, investment fund changes, payment of member benefits, basic reporting and supporting advisors and plan administrators)   Required competencies and behaviors: - Customer service focused with a positive can-do attitude - Strong communication skills - both written and verbal - Organized and able to work in a dynamic and changing environment - Strong interpersonal skills with the ability to work independently and as part of a larger team - Self-motivated with an ability to effectively multi-task and meet tight deadlines - Ability and desire to produce quality work - Fluency in Microsoft Office tools including Word and Outlook, proficient in Excel - Knowledge of investment/retirement arrangements and/or GRS business processes an asset - Knowledge of rules and regulations as they relate to GRS products an asset - Bilingual French/English an asset Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22718
Job Locations CA-ON-Pickering
Posted Date 3 weeks ago(4/26/2022 4:32 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Disability Benefits Administrator.   The Disability Benefits Administrator is responsible for managing a block of disability claims for claimants who are expected to receive benefits to the maximum benefit date. This includes performing accurate and timely benefit calculations and answer questions related to benefit calculations and adjustments, tax and other deductions, from both internal and external clients.   What you will do: - Perform complex LTD benefit calculations for the all claims. This includes: - Benchamark calculations. - Under/overpayment calculations. - Calculations involving rehabilitation earnings. - Inflation protection and cost of living adjustments (COLA) calculations. - Processing required BEN System (payment) adjustments. - Performing 2nd check (validation) of calculations performed by other Disability Benefits Administrators, as required. - Manage LTD and Life Reserves and Claim Status. - Responsible for data integrity on all systems that support disability claims payment, claims management, internal and client claims reporting (i.e. information on BEN, PAS, DCT). - Handle customer inquiries specific to benefit calculations or tax that are received directly from the customer, client or within the department. - Review and assess claimant and medical information to determine entitlement of ongoing benefits. - Update client specific systems with information. - Open and Close LTD (and Waiver of Premium) claim files in accordance with the plan design. - Other administrative and financial duties in support of the claims team. What you will bring: - Completion of one year college; a combination of education and experience will be considered. - Strong mathematical and calculation skills is required - Business knowledge of disability insurance is considered an asset (ie: Disability product knowledge, interpreting contractual provisions and applying them correctly to benefit calculations). - Proficient in MS Office (365, Outlook, MS teams, Excel, Word, PowerPoint and Internet). - Ability to use multiple Databases and Applications. - Strong analytical skills. - Critical thinking and problem solving abilities. - Superior organizational and time management skills. - Excellent written and verbal communication skills. - Excellent customer service skills. - Able to work independently and within a team environment. - Fluency in French is considered an asset. Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22703
Job Locations CA-ON-Toronto | CA-SK-Regina | CA-ON-London | CA-BC-Vancouver | CA-MB-Winnipeg | CA-AB-Calgary | CA-QC-Montreal | CA-BC-Vancouver
Posted Date 6 days ago(5/11/2022 5:07 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Senior Underwriter, Individual Customer New Business   Role description    In this role you will be responsible for medically and financially assessing applicants for individual life insurance and critical illness insurance based on our underwriting guidelines.  At many times, an underwriter wears various hats:  medical underwriting, non-medical underwriting, financial underwriting, legal underwriting, compliance, sales and marketing.  It is a career of continuing education through case by case learning, attending seminars and courses within the industry and completing the necessary courses of LOMA and Academy of Life Underwriting (ALU).  A successful underwriter is one who negotiates effectively with reinsurers and develops strong, service-oriented relationships with our distribution partners including advisors and our wholesaling teams.   What you will do  - Determining insurability and assessing risks according to our company’s underwriting philosophy, standards and guidelines. - Analyzing medical and financial information and other non-medical evidence - Accurately and fully updating the system records to reflect all underwriting decisions, including required amendments - Ensuring compliance requirements have been followed and documented - Discussing underwriting decisions with medical advisors, underwriting specialists, reinsurers and our advisors and distribution partners - Providing excellent customer service and building positive relationships with all internal and external clients. - Regularly attending events and training related to the life insurance industry to refresh and develop your knowledge. - Handling risk and non-risk tasks within a policy - Multitasking between several systems with shifting priorities - Providing ideas to help improve handling times and processes - Focus on client experience by always keeping an awareness of the broad picture   What you will bring  - Previous experience in Life Underwriting with a minimum signing authority of 2 million. - Post secondary diploma and minimum 3 years experience in Life insurance OR Completion of a university degree - Knowledge of anatomy, psychology, medical conditions and accounting - Have successfully completed LOMA 280, 290, and 386 Life and Health Insurance Underwriting or Academy Life Underwriting 101 - Solid understanding of insurance principles and Life insurance products - Experience in critical illness or disability underwriting an asset. Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22696
Job Locations CA-SK-Regina
Posted Date 2 months ago(3/15/2022 9:22 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for Claims Examiners   If you want to be rewarded for individual performance and contributions, Canada Life offers you the opportunity to begin an enriching and challenging career with our Claims Examiner team.  You will be supported and rewarded for achieving clear individual and team objectives.     As a part of our Claims Examiner team, you will have the opportunity to support Canada Life's business by reviewing, investigating and assessing group health and dental benefit claims submitted by our plan members.  You will make payment decisions, and work to ensure your performance targets are met.   Canada Life offers a competitive salary and bonus program that rewards your performance in achieving individual and team objectives.  As well, an employee recognition program rewards exceptional performance.   In addition to salary, annual bonus, and employee recognition programs, you are entitled to a comprehensive benefit package, with options to personalize the benefits package to meet the needs of you and your family.    What you will do  - Review, investigate and adjudicate Canadian Health and Dental claims in accordance with Group policy contracts - Conduct telephone calls to health and dental service providers for incomplete claims information - Make accurate payment decisions according to adjudication guidelines - Living our values of Customer View; Integrity; Partnership; and Communities What you will bring - Minimum keyboarding speed of 40 wpm, must be able to handle large volumes of work with a high level of accuracy - Well developed analytical skills - Must have excellent written and verbal communication skills - Proven organizational skills - Candidate must be able to work in a team environment as well as work independently with minimal supervision - Reliable team member with good attendance - Customer Service Focused - Ability to excel within a Purpose/Vision driven environment Due to the high profile of a number of our clients, a Federal Government Enhanced Screening is a job requirement and this will involve fingerprinting and a credit check and will require your consent to fully participate in the process.     Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22674
Job Locations CA-MB-Winnipeg
Posted Date 2 months ago(3/15/2022 9:22 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for Claims Examiners   If you want to be rewarded for individual performance and contributions, Canada Life offers you the opportunity to begin an enriching and challenging career with our Claims Examiner team.  You will be supported and rewarded for achieving clear individual and team objectives.     As a part of our Claims Examiner team, you will have the opportunity to support Canada Life's business by reviewing, investigating and assessing group health and dental benefit claims submitted by our plan members.  You will make payment decisions, and work to ensure your performance targets are met.   Canada Life offers a competitive salary and bonus program that rewards your performance in achieving individual and team objectives.  As well, an employee recognition program rewards exceptional performance.   In addition to salary, annual bonus, and employee recognition programs, you are entitled to a comprehensive benefit package, with options to personalize the benefits package to meet the needs of you and your family.    What you will do  - Review, investigate and adjudicate Canadian Health and Dental claims in accordance with Group policy contracts - Conduct telephone calls to health and dental service providers for incomplete claims information - Make accurate payment decisions according to adjudication guidelines - Living our values of Customer View; Integrity; Partnership; and Communities What you will bring - Minimum keyboarding speed of 40 wpm, must be able to handle large volumes of work with a high level of accuracy - Well developed analytical skills - Must have excellent written and verbal communication skills - Proven organizational skills - Candidate must be able to work in a team environment as well as work independently with minimal supervision - Reliable team member with good attendance - Customer Service Focused - Ability to excel within a Purpose/Vision driven environment Due to the high profile of a number of our clients, a Federal Government Enhanced Screening is a job requirement and this will involve fingerprinting and a credit check and will require your consent to fully participate in the process.     Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22673
Job Locations CA-QC-Montreal | CA-ON-Greater Toronto | CA-ON-London | CA-SK-Regina
Posted Date 2 weeks ago(5/3/2022 2:22 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a New Business Technician.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, Regina, or London, Ontario.    Role description   In this role you will be responsible for completing all system updates and investigation required to support the application during the underwriting cycle of a new business application. This is a highly technical role which requires individuals to complete new business transactions in an accurate and timely manner. Individuals in this role will be considered the system and processing experts.    What you will do  - Accurately processing new business transactions with the goal of meeting or exceeding service standards on a regular basis - Updating the administration system(s) to ensure the correct contract is produced. - Placing of policies, receipt of funds, verifying signature requirements in the administration system and completing post decision tasks in Aura - Reissue requests - Responsible for processing the pre and post transactions for Critical Illness and/or Disability applications - Creating or replacing new documents to create accurate contract packages - Investigation of outstanding placing requirements at predetermined intervals - Processing payments - Updates to Client Information System - Manage closing out of pending and issued files with outstanding requirements - Process requests for optional policies - Creating client letters What you will bring  - Excellent written and verbal communication skills   - Attention to detail and a high degree of accuracy - Ability to work independently and handle multiple tasks and responsibilities - Strong time management and prioritization skills - Strong decision making and problem solving skills - Shows initiative - Excellent team player - Change adaptive - Ability to work in a fast paced environment - Ability to speak/write in French is considered an asset - Sound working knowledge of Windows, Microsoft Word, Excel, Outlook Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22646
Job Locations CA-QC-Montreal | CA-ON-Toronto | CA-SK-Regina | CA-ON-London | CA-MB-Winnipeg
Posted Date 1 day ago(5/16/2022 2:03 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Bilingual New Business Associate, Insurance New Business, Individual Customer (English/French).   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, Winnipeg, Regina, or London, Ontario.    Role description    As a bilingual New Business Associate, you will be responsible for providing exceptional and timely service to our advisors, their operations teams, our wholesaling teams and internal staff.  You are the primary point of contact and relationship manager for new business application and process inquiries for all insurance products: Life insurance, Critical Illness insurance and Disability insurance.   If you are looking for an opportunity to put your customer service, negotiating and analytical skills to good use by helping advisors manage their insurance new business needs, then this may be the opportunity for you!   What you will do  - Relationship manager and primary point of contact for new business applications and inquiries for advisors, their operations teams and Advisory Network teams - Provide status updates on pending new business insurance applications - Coordinate changes to applications, including coverage, product details, client details and reissues - Support and guide advisors and their teams through the new business underwriting cycle by sharing business process knowledge, including legislative requirements. - Update administration systems with important client or coverage information - Responsible for diligent follow up of all pending cases aligned to your client set - Handle exception requests independently within defined parameters What you will bring  - Fluency in both English and French (verbal and written)  - Exceptional communication skills, both written and verbal - The ability to work independently, virtually and handle multiple tasks and responsibilities? - Strong attention to detail and a high degree of accuracy - Strong time management and prioritization skills - The ability to work in a fast-paced environment and under pressure with deadlines - Strong decision making and problem -solving skills- the ability to think independently and apply good judgment to casework? - Takes initiative and demonstrates a strong sense of ownership for your work - An excellent team player - Change resilient- New Business is a business unit that experiences rapid growth and change - Previous insurance or financial services experience is considered an asset - Knowledge of New Business processes and systems is considered an asset Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22635
Job Locations CA-QC-Laval
Posted Date 3 weeks ago(4/28/2022 12:23 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for an Operations Coordinator, Bilingual for our office in Laval, QC   What you will do   Focus on sales and service: - Act as a point of contact to deal with customers at reception, on the phone and through the general mailbox - Sort / distribute incoming / outgoing mail collected / received by courier services and Canada Post - Support on-boarding and on-boarding and termination processes for counselors, partners and staff - Produce basic reports for management as needed and update files (team structure, workstations, people to contact in case of emergency, general recognition, etc.) - Collaborate with the Regional Coordinator to coordinate events in the region - Deal with various process issues and daily inquiries VERIFICATION / COMPLIANCE SUPPORT - Ensure the rigorous maintenance of cheques; know and apply the approval process and ensure consistency of signatures - Screen customer concerns / complaints to Regional Sales Support Manager / Sales Support Manager / Branch Manager, recognize when to make autonomous decisions or ask for help from the team or leader - Help communicate changes to personal information and outside business activities - Know the policies well to be able to recognize and report risks and thus reduce costs related to errors SUPPORT FOR PREMISES - Act as the main point of contact for room reservations, building access cards, shredding bins, maintenance of reception / training / collaboration spaces, office key management and assignment of filing cabinets and mailboxes - Act as the main liaison with the property manager - Manage material requests, including head office proposals, brochures, marketing materials, and office supplies and equipment - Know the guidelines for file retention; ensure the preservation / classification of different folders and files - Manage telephony requirements - Ensure the availability of access cards and keys for new employees What you will bring - Respect - Positive attitude - Excellent communication skills - Product knowledge - Curiosity and exploration - Excellent interpersonal skills - Problem solving - Initiative - Being pro-active - Rapid implementation of solutions - Attention to detail Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted    
Job ID
2022-22634
Job Locations CA-MB-Winnipeg | CA-ON-Toronto | CA-ON-London
Posted Date 5 days ago(5/12/2022 5:51 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   Technology redefines the way we work and deliver to meet business needs and elevate the customer experience. You’ll be part of an organization that is embracing modern technology, innovation and agile ways of working.    Our Canada Technology team is a strategic partner in our business – with an ambition to be a forward-thinking, agile technology organization delivering secure, resilient and leading solutions that support Canada Life and the well-being of millions of Canadians.   We are looking for a Network Technical Specialist.    Role description    The Network Operations team is primarily responsible for the following: - Incident management – incidents from priority 1 through 4, always on the front line to respond to service outages, implementing break-fix ensuring the service is restored within the committed SLA.  - Problem Management – permanent resolution after the break-fix implementation. - Change Management – All changes that are stemmed either during the incident/problem management process, or direct requests from various business units.  - Network infrastructure deployment –Ownership of the new infrastructure deployment from Design Engineering team after the network design and initial 15% of the deployments are completed.  - Network vitality deliverables – Ongoing review and assessment of the network stability, steady-state hardware and software upgrades to improve network stability and resiliency. - This network connects a primary data center with multiple Canadian head offices and hundreds of regional offices. Our technology base includes: - Cisco Nexus Switching & Routing - Cisco ACI - Cisco/Checkpoint Firewall and VPN - Internet technologies (DNS, SMTP, OSPF, etc) - Radware & F5 Load balancers  - Aruba/Cisco Wireless - Solarwinds   What you will do:    - Maintain and support for a 7x24 core network environment, this includes all data centers, head offices and Canada-wide remote offices. May include evening and weekend pager support on a rotational basis. - Build, deploy and operate the enterprise-wide network following the industry standard design and support best practices - Documentation of operational and recovery procedures - Provide technical expertise to projects and support teams with emphasis on constructing solutions through integration of infrastructure and applications including 3rd party products - Support the development of implementation strategies and plans including identification of technical work packages, dependencies, estimates and schedules What you will bring:    - Degree/diploma in technology related discipline or equivalent combination of education and experience - 3-5 years experience of implementing and operating Network technology infrastructure - Cisco, Checkpoint, Aruba, f5 and/or Radware training/certification would be an asset - Excellent analytical and problem solving skills - Proven ability of following ITIL best practices on incident management, break-fix, permanent resolution, problem management and change management - Solid communications and interpersonal skills - Proven ability to write effective documentation that is clear and meaningful - Ability to work effectively in a team environment - Ability to script/automate Network tasks would be an asset - Effective internal consulting skills with a strong customer service orientation - Attention to detail and effective planning and organizational skills - Ability to troubleshoot complex network issues and perform capacity planning - Exceptional in facilitating change management and driving results - Fosters and provides visible key leadership across the organization Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22600
Job Locations CA-MB-Winnipeg
Posted Date 2 months ago(3/4/2022 2:35 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for an Admin Assistant, Life Claims, Bilingual    Role description    The Administrative Assistants (Life Claims) are responsible for the overall department workflow. They must meet very strict deadlines in order to deliver new claims to the Analysts and Processors in a timely manner, to ensure that the benefit cheques are in the mail by 1 p.m. on the date of issue. A backlog in this unit adversely affects the ability of Group Life Benefits to meet its service targets.   Proper maintenance of departmental records assists the entire department by ensuring that required information is easily accessible.   They provide customer service by ensuring that the cheque letters and tax forms are accurately prepared and mailed on the day that the cheques are issued.  Advance payments are mailed within 24 hours of receipt of the request.   What you will do  - Index all claim documents thru our electronic claim system (LES) into new and existing claims; - Pick up cheques and tax forms from lock box. Cheques in excess of $500,000.00 require special handling; - File merge & purge vouchers and reports, maintain closed file records and forward closed files to company records; - Maintain departmental records & distribute reports - Monitor general department outlook inbox, answer inquiries, add to claim files or forward as needed; - Handle in office tasks such as scanning, photocopying, mailing letters; - Other duties as assigned. What you will bring  - Communication: Interact effectively with all members of the department and with other departments, such as Selectpac, Member Administration, Group In-force Admin. & Banking. As phone Attendant, has daily contact with clients, claimants and brokers/sales representatives. Bilingual communication skill is desired; - Customer Service: Effectively determines & satisfies customers needs in a timely, accurate & courteous manner; - Teamwork: Works well independently within a team environment. Shares information and fosters cooperation; - Managing change: Effectively handles the pressures of deadlines and fluctuating workloads; - Technical skills: Proficient in the use of the technical tools required to complete all tasks: - Windows; - Access Database (Life Claims Tracking); - Excel; - Word; - Mainframe applications PAS/ EAS/ LCW/ Prolific. - Bilingual Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22564
Job Locations CA-MB-Winnipeg
Posted Date 2 weeks ago(5/4/2022 11:51 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Bilingual Customer Service Representative (English & French).   The Bilingual Client Service Representatives primary objective is to act as a plan administrator on behalf of our outsourced clients. They are responsible for managing the 1-800 call and email inquiries from employees regarding benefit inquiries, premium and payroll deductions and eligibility issues.     This position is located in Winnipeg.    What you will do  - Provide guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices - Provide telephone support to outsourced clients on GroupNet for Plan Administration, GroupNet Flex and EAS with inquiries on benefit coverage available, premium calculation, claim submission procedures - Respond to Email inquiries - Communicate with Benefit Payment Office and client to resolve eligibility and claim settlement issues - Assist in ongoing maintenance of employee/member enrollment data - Assist with member re-enrollment calls and enrollment work for outsourced clients - Living our values of Customer View; Integrity; Partnership; and Communities   What you will bring - Excellent verbal and written communication skills in both French and English - Superior Customer Service Skills - Excellent organizational and time management skills - Demonstrated Microsoft Office skills (Word, Excel, MS Teams) - Knowledge of Mainframe systems (i.e. PAS and EAS) or Finesse system would be considered an asset - Knowledge of GroupNet for Plan Administration and GroupNet Flex would be considered an asset - Group Insurance experience would be considered an asset - The successful candidate will be required to work shift work (hours of operations: 7am - 6pm CST, must be able to work within this schedule) - Successful candidates will be required to participate in the Federal Government Enhanced Screening Process  Be your best at Canada Life- Apply today!    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted    
Job ID
2022-22562
Job Locations CA-ON-Toronto
Posted Date 1 week ago(5/10/2022 12:06 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for an Assistant Manager, Contracts & Compensation.     Role description    Reporting to the Manager, Support Services, Contracts & Compensation, the Assistant Manager is responsible for training and development, project maintenance and continuous process improvement in the Compensation teams.   The Assistant Manager will lead process review projects, contribute to operations transformation initiatives, assess continuous improvement opportunities, and work closely with other leaders to develop and execute operational excellence initiatives.     What you will do  - Lead a team of training, development, and process review specialists - Establish best practice guidelines within processes, documentation standards and audit implementation - Maintain a high level of oversight on production processes and work with leaders to identify efficiency gaps and training needs - Maintain an overall vision of initiatives to determine and plan for future training, development, and process review needs - Engage with business partners and leverage appropriate resources to develop efficient, successful processes - Develop post implementation verification plans and monitor to ensure the change is adopted and benefits realized - Provide analysis and reporting to support and illustrate savings realization of process improvements - Manage the people side of change to achieve a desired state of operational excellence (communication, coaching, transition, training and resistance management) - Utilize appropriate technology and tools to accomplish desired results which include enhanced customer service, quality improvements and efficiency increase   What you will bring  - 5+ years as a people leader or combination of people leadership and experience leading projects or process improvement initiatives - Highly self-motivated with keen attention to detail; ability inspire motivation in others - Powerful and effective communicator, both verbal and written with internal and external contacts - Experience, and proven success, working both independently and in a team-oriented, collaborative environment - Highly organized, with strong time management skills evidenced by the ability to prioritize competing projects and deliver to target - Strong analytical, troubleshooting, problem-solving and follow-through abilities - Ability to break down complex situations, identify and resolve root causes - Strong people skills to help others navigate through change; engage and motivate employees - Proven working knowledge of Microsoft Office, process modelling and project management tools, eg: Outlook, Word, Excel, PowerPoint, Visio, SharePoint, JIRA, Confluence     Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22559
Job Locations CA-ON-Toronto | CA-ON-Greater Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 4 weeks ago(4/19/2022 7:56 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for an Investment & Retirement Manager   Reporting to the Manager, Member Services, the Investment and Retirement Manager serves our Group Customer plan members who are approaching retirement or have left their employer, with the objective of retaining their assets at Canada Life.  If you are a highly effective listener and communicator, have a deep knowledge of retirement savings and income products and pension legislation, are keen to work in a collaborative and competitive environment and are driven to delight our customers, this may be a rewarding opportunity for you.   What you will do:   You live our vision – customers are at the centre of what we do.  In doing so, you will: - Deliver an exceptional customer experience in every interaction you make - Enhance business development by proactively contacting terminated, retired and retiring members - Strive to retain members within group plans at Canada Life - Understand and analyze each member’s situation, explain their investment and retirement options, provide solutions and guide them through the complex transition to retirement income - Identify opportunities for consolidating assets and offering complementary products, as needed - Conduct one-on-one meetings in person with plan members approaching retirement (post-COVID) - Participate in member and client meetings or finalist presentations (post-COVID) - Work collaboratively with the Member Services team to provide a best-in-class customer experience What you will bring: - Minimum 4-7 years in the Canadian insurance and/or financial industry, with a specific emphasis on retirement products and services - Post-secondary education or equivalent work experience - Certified Financial Planner (CFP);  life insurance licensed - Industry designations Retirement Plans Associate (RPA) or Certified Employee Benefits Specialist (CEBS) an asset - Additional beneficial industry designations or courses: CIM, CLU, Canadian Securities Course - Knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) and Access Databases - Always puts the customer first - Excellent listening skills - Excellent verbal and written communication skills - Expertise in pension, savings, investment and insurance products and planning concepts - Highly independent, disciplined worker requiring minimal oversight - Analytical and detail-oriented - Ability and willingness to learn quickly, adapt to change, modify behaviours and contribute to creative solutions - French bilingualism an asset     Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   *LI-KL1 #LI-hybrid #Ind
Job ID
2022-22544
Job Locations CA-ON-Toronto
Posted Date 6 days ago(5/11/2022 2:39 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Customer Service Assistant, Group Retirement Services (6-month contract).    Role description    Reporting to the Business Services Coordinator in Group Retirement Services, you will work closely with GRS Administration and our customers in various aspects as set out in the following accountabilities.   What you will do    • Efficiently processing incoming customer cheques and applying them to our production system • Mail preparation responsibilities including opening, photocopying, date stamping and scanning paperwork for the GRS CSS’s working from home • Processing withdrawal cheques for distribution • Processing of returned mail • Efficient preparation of material to be mailed out to members and clients • Processing and distribution of various ad-hoc confirmation statements and letters • Maintain and assign work from RIA mailboxes • Collate Quote Packages for mailing   What you will bring    - Has a Customer Service focus with a positive can-do attitude - Requires strong communication skills - both written and verbal -  Is organized and able to work in a dynamic and changing environment - Is self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented - Pays close attention to detail - Instills quality in day-to-day activities/processes - Requires strong interpersonal skills - Team Player is a MUST - Ability to work comfortably with Microsoft applications(i.e. Excel, Word) - Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset   Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22520