Canada Life Assurance Company

Current Career Opportunities

The following are our current career opportunities.

 

Click on the job title for details of the role. If you are interested in the role and you meet the qualifications, we invite you to apply for the opportunity from the page that opens.

 

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Job Locations CA-AB-Calgary
Posted Date 3 hours ago(11/27/2020 12:43 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Disability Claims Administrator   The Disability Claims Administrator is primarily responsible for calculating and issuing short and long-term disability benefit payments. The Disability Claims Administrator determines benefit entitlement, completes the set-up of new claims on payment and management systems and assesses Quick Pay short term disability and Maintenance long term disability claims in accordance with contractual and corporate policy.    What you'll do: - At the direction of the Case Manager and in accordance with contractual provisions, calculate and issue short and long-term disability benefit payments. - Perform complex benefit calculations including inflation protection, cost of living increases, rehabilitation and partial period calculations for open claims in accordance with contractual provisions. - Perform overpayment calculations and follow up for repayment. - Explain benefit calculations and payments to customers over the phone or in writing. - For new claims, verify coverage and complete the claim set up including the initial benefit calculation, the waiver and reserve calculations, the diaries and the file. - For Quick Pay short term disability claims, assess medical information, determine eligibility for benefits, calculate and issue payments. - For maintenance of long-term disability claims, request and assess medical updates and follow up as required. - Complete annual inflation protection and benefit calculations if applicable. - Other duties as required including data verification and other resolving system discrepancies. What you'll bring: - Post-secondary education with a strong financial background or equivalent related experience; - Excellent mathematical and analytical skills; - Demonstrated organizational and time management skills; - Excellent oral and written communication skills; - Team player with demonstrated customer service skills; - Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software; - Ability to remain flexible, work as part of a team as well as independently. Be your best at Canada Life- Apply today!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted    
Job ID
2020-19984
Job Locations CA-MB-Winnipeg
Posted Date 1 day ago(11/26/2020 9:51 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Bilingual Billing & Payment Administrator   The Bilingual Billing & Payment Administrator is responsible for handling all premium and billing aspects for National Account group policies.  The successful candidate will be responsible for analysis and maintenance of their assigned block of business and assisting team members, keeping current and consistent with specific quality standards.   What you will do  - Prepare monthly billing statements using Microsoft Excel and the GIPA Billing System (GBS) - Handling daily inquiries from Clients, Group Sales office and other Canada Life departments - Allocate and code payments accurately on Policy Administration System (PAS) and Systems Applications and Products (SAP) - Handle all Group Client arrears - Maintain fees on the ASO system and process amendments, which have a direct impact on the client bill - Calculate retroactive fees and taxes - Prepare policy year-end refund audits within the service target date  What you will bring  - Excellent organizational and time management skills with the ability to handle pressures of deadlines, fluctuating workloads, and changing priorities - Strong mathematical aptitude - High attention to detail and accuracy required - Well-developed analytical/problem solving skills - Excellent verbal and written communication skills - Well-developed skills using Word, Excel and Outlook - Knowledge of Group Insurance products and TOCS system would be considered an asset - Ability to excel within a Purpose/Vision driven environment  - You are comfortable with technology, using multiple computer and business programs - Bilingual fluency (English & French) is a requirement Due to the high profile of a number of our clients, a Federal Government Enhanced Screening is a job requirement and this will involve fingerprinting and a credit check and will require a consent to fully participate in the process.     Be your best at Canada Life- Apply today    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2020-19980
Job Locations CA-ON-London
Posted Date 2 days ago(11/25/2020 1:21 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Client Service Representative    Reporting to an Assistant Manager, you will work as part of a team committed to providing superior, timely, accurate and cost-effective service to our clients, responding to and processing requests for policy information and/or changes. Our clients include Financial Security advisors, Marketing Assistants, Client Service Center, policy-owners, and internal business partners.   What you will do  - Processing a wide variety of client service transactions by ensuring proper authorizations are received, accurate calculations are done, and systems records are updated. These include disbursements and related accounting entries, beneficiary/ownership changes, administration of premium payments, reinstatements, and may also include policy changes and confirmation of policy revisions, etc. - Responding to inquiries and providing technical, contractual information by interpreting contractual provisions, routine tax regulations, existing guidelines and system processes. - As a member of a team, participate in cross-training efforts, administrative routines and otherwise support the Assistant Manager in the effective operations of the team. - Project work may be required from time-to-time to support new initiatives, product enhancements and systems changes.   What you will bring  - Proven client service skills. - Excellent verbal and written communication skills. - Strong organizational skills. - Positive, optimistic outlook. - Copes effectively with change. - Strong interpersonal skills and ability to work in a team environment. - Change adaptive- you are flexible and thrive on working in a fast paced environment. - High level of motivation and ability to learn quickly. - Comfortable working with both structured and unstructured processes. - Strong initiative and enjoy a challenging and demanding workload. - Ability to handle multiple competing priorities and work with a sense of urgency. - Demonstrated commitment to self-development. - Knowledge of Individual Traditional Life/Universal Life products would be an asset. - Bilingual skills (written and verbal) would be an asset   Be your best at Canada Life- Apply today    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2020-19974
Job Locations CA-ON-Toronto
Posted Date 4 days ago(11/23/2020 3:10 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Business Analyst (Group Customer)   What you will do    Operational Report Production - Produce repeated scheduled reports with established and documented processes / procedures. These reports, produced on a regular basis track primarily relate to regional persistency, execution and sales, as well as  operational effectiveness (i.e. task and quote turnaround time,  customer service, labor distribution, resource requirements).  (a)  Extract/gather data for current report period (includes both manual data entry and execution of established queries/scripts) (b)  Investigate data outliers/anomalies and adjust results to exclude invalid data (c)  Verify data to original source and/or review overall result for reasonableness (d)  Distribute reports (e)  Respond to inquiries from management regarding details supporting the reports (f)   Produce additional subsets/summarizations of reports as requested (g)  Maintain/alter scripts to adapt to changing reporting needs (complex changes may require support from business analyst)     Ad Hoc Reporting - Produce data extracts and summaries from mainframe and salesforce upon request and re-run more complex requests. - Preparation of data and reports involving advanced calculations, logic, and data manipulations or those requiring extensive business knowledge. - Produce listings or reports for requests originating from  senior management.    System Support - Support functionality and reporting for internally developed systems. - Support other users within the region with technology issues, concerns (ie. Creating tech tips, training videos and presentations) - Make adjustments to data in internally developed systems   Requirements Gathering and Testing - Compare data within and between data sources to ensure consistency and accuracy in reporting and underlying data tables. - Testing data accuracy and performing testing on system changes in User Acceptance Testing and live environments. - Investigating system and reporting issues and determining source, scope, and nature of problems. - Communicating with business users to gather feedback, and relating this feedback to Systems Analysts and Developers. - Validate calculations in multiple data sources   Process Documentation - Document and maintain new and existing procedures.   System & Report Development - Development, maintenance and modifications of complex reports. Knowledge of data structures, advanced queries and formulas, and efficient design is required. - Development of new tools and small to mid-size databases. - Creation or modification of advanced data collection tools, such as logic based surveys and advanced data collection in e-mail, Excel, and Access formats.   Training / Mentoring - Assisting peers with learning new data sources, business processes, and technical skills.   Communications with Region & Head Office - Updating of online documentation. - Sending memos regarding complex system related issues to Head Office and Regional users.   Broker Contracting and Commissions - Complete broker contracting and commission requests  as needed   What you will bring - Post-secondary education in a business related field or related work experience; - Strong computer skills in Salesforce (reporting), MS Excel, MS PowerPoint and MS Access; - Experience with SQL, Clickview, sales report building and financial modelling are assets; - Strong mathematical skills and financial aptitude; - Underwriting and/or Group Life & Health Insurance experience is a definite asset; - Ability to show initiative and be self-motivated; - Dedication to continual learning and self-development; - Good verbal and written skills as well as customer service skills; - Ability to work in a fast-paced and results-oriented environment. - Bilingual French would be an asset   Be your best at Canada Life- Apply today    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2020-19968
Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 1 week ago(11/20/2020 9:16 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Privacy Compliance Manager   As the Privacy Compliance Manager, you will act as the second line of defense with respect to compliance oversight to the business. You will act as a key resource and subject matter expert pertaining to privacy compliance issues and provide expert advice to the business.  You will assist with the development, implementation and monitoring of policies and guidelines to ensure the business is able to meet its privacy obligations. The Privacy Compliance Manager will also play a key role for privacy data reporting.   Accountabilities: - Provide leadership and expertise on significant privacy incidents and complaints. Guide the privacy team through complex issues. - Review, evaluate and oversee the work of privacy team members and stakeholders, providing constructive challenge, problem troubleshooting, and prioritization. - Gather data, analyze data, and prepare reports/summaries for distribution to senior management. Gather commentary from business partners on key issues. - Contribute collaboratively on business projects to provide expert advice and guidance on awareness of relevant legislation, privacy commissioner rulings, best practices, and internal/external breaches for an understanding of privacy requirements and to develop high risk mitigation techniques.  - Monitor, interpret and maintain awareness to new and existing regulatory requirements, guidelines and other industry requirements including decision summaries to provide expertise advice and oversight of regulatory obligations.  - Communicate new privacy risks, emerging issues, managing effectiveness and consistency of practices across the organization, assessing compliance and escalation of internal issues or risks. - Assist with the management of the corporate privacy program including communication and implementing change to the existing practices through the network of privacy representatives from all Lines of Business, IS and Legal.  Create and perform annual privacy assessments with each area of the organization.  - Provide technical expertise and guidance to first line of defense, business privacy reps and managers concerning privacy incidents and complaints.  - Create and deliver quality, customized presentations related to privacy practices, information or issues, to all areas of the company, all levels of staff/management and all sizes of audience. Qualifications and Competencies: - Post secondary degree in a related field or equivalent experience; CIPP/C professional designation is preferred. - Knowledge of Canadian privacy law (provincial and national) supported by a minimum of 6 years experience in an insurance/financial services industry with inherent compliance related accountabilities. - Proven ability to understand new technological programs, processes and provide effective guidance related to complex technical projects and regulatory requirements.   - Proven decision making skills. - Ability to evaluate policies, processes and systems to identify business risks and control gaps. - Demonstrated strength in effectively building relationships and influencing change effectively with a broad range of individuals and groups. - Excellent verbal and written communication skills. - Very good organizational skills with strong attention to detail, ability to prioritize, multi-task and meet deadlines. - Ability to effectively use Microsoft Office programs (Outlook, Excel, Word, PowerPoint). We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.   Be your best at Canada Life- Apply today    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2020-19966
Job Locations CA-ON-London
Posted Date 3 days ago(11/24/2020 11:46 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a  Support Technician- Group Underwriting   As a member of the Analyst/Support team in National Accounts Underwriting (London), the Support Technician will be responsible for: - Manual rate calculations for policy renewals and adhoc pricing requests - Data entry of billing premium rates onto mainframe systems  Our in-force business consists of clients from prestige consultant firms, trustee groups, and direct with employee populations of 300 lives to 90,000 lives, ranging in annual premium of $3M - $400M.   What you will do  - Calculating manual rates for scheduled policy renewals by manipulating employee census data and becoming proficient in the use of ARC (Automated Rating Calculator). - Calculating manual rates on an ad-hoc basis as requested by Policyholders and Underwriters for plan design changes. - Recording premium billing rates on Head Office Billing and Self Admin Billing clients into mainframe. - Assisting Analysts, Underwriters, and Management with non-standard calculations and client reporting.  What you will bring  - Proven knowledge of Excel (able to use various functions/formulae and pivot tables) - Strong mathematical, analytical, problem solving and decision-making skills - Strong organization skills - Proven ability to manage multiple priorities and meet critical deadlines - Excellent verbal and written communication skills - Ability to work as part of a team as well as independently - Understanding and knowledge of group products is an asset - Education/skills acquired at post-secondary level or equivalent, or a combination of education and work experience. Be your best at Canada Life- Apply today    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2020-19965
Job Locations CA-ON-London
Posted Date 1 week ago(11/19/2020 2:15 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Client Service Specialist- 3 Month Term   Reporting to the Associate Manager, you will be responsible for accurate and timely processing of financial and non-financial transactions for our clients’ segregated fund and guaranteed policies in support of our distribution partners.   This is a term position for a period of 3 Months    What you will do: - Processing transactions for segregated fund and guaranteed policies - Reviewing transactions entered by advisors - Communicating with advisors’ requirements to turn “not in good order” trades into “in good order” trades - Meeting service standards to minimize financial impact What you will bring: - Excellent written communication skills - Attention to detail - Team player committed to achieving team objectives - Self-motivated and enjoy a busy work environment - Ability to meet strict daily deadlines - Ability to organize and prioritize daily responsibilities - Excellent keyboarding skills with minimal errors   Be your best at Canada Life- Apply today!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #IND
Job ID
2020-19964
Job Locations CA-MB-Winnipeg
Posted Date 2 days ago(11/25/2020 4:07 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Disability Claims Processor   The Disability Claims Processor (DCP) is responsible for managing a block of disability claims for claimants who are expected to receive benefits to the maximum benefit date. This includes performing calculations, issuing payments, reviewing information to confirm ongoing entitlement, and ensuring the integrity of the data in our systems.    What you will do: - Issue long term disability payments – code information on system, investigate and resolve electronic fund transfer rejections, process manual cheques, as required. - Review and assess claimant and medical information to determine entitlement of ongoing benefits. - Handle telephone inquiries from claimants, employers, physicians, Group Plan Administrators, and Disability Management Services Offices. - Effectively communicate claim decisions to claimants and employers regarding benefit payments, claim status, etc. - Responsible for data integrity on the systems that support disability claims tracking and payment (e.g. BEN, DLR, DCT, Ultera and PAS). - Perform other administrative and financial duties in support of the team.   What you will bring: - Commitment to actively live our values of Excellence, Partnership, Integrity and Continuous Improvement - Strong mathematical and analytical skills - Excellent organizational and time management skills with the ability to manage multiple tasks effectively and adjust to changing priorities and deadlines - Excellent oral and written communication skills - Excellent customer service skills - Business knowledge of Disability claims insurance an asset (i.e.: Disability product knowledge, interpreting contractual provisions and applying them correctly to benefit calculations) - Proficient PC skills using MS Office products - Ability to remain flexible and work as part of a team as well as independently Be your best at Canada Life- Apply today!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted    
Job ID
2020-19963
Job Locations CA-QC-Montreal
Posted Date 4 days ago(11/23/2020 1:24 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Rehabilitation Consultant   Do you believe that work is healthy? Are you interested in being part of a team that helps people return to employability? Would you like to work at home and in the community?   We’re looking for knowledgeable, empathetic, and dedicated rehabilitation professionals to work as key members of our case management team.   You’ll manage complex disability cases in a pro-active manner with the goal of achieving a level of functional improvement that supports the earliest possible return to employability. You will work directly with the claimant as well as their employer, physician and treatment providers to achieve the required level of functional improvement to support the employability goal.   You will assess the rehabilitative needs of claimants who are disabled in order to understand the functional impact of the diagnosis. Then you will develop, implement and monitor the progress of approved rehabilitation service delivery plans based on claimant needs and contractual provisions. Research of appropriate treatment resources as well as active management of service providers resourced to achieve functional improvement toward employability goals is a pivotal responsibility in this role.   You will work in your home office with regular travel within the community.    What you’ll do: - Live our values of Customer View; Integrity; Partnership; and Communities - Operate with a customer focused mind-set as providing business solutions for our customers is at the core of what we do. - Assess the potential for rehabilitation services to impact on the duration of disability of complex claims through file review as well as telephone and/or face to face interview of claimants, employers and involved treatment providers. - Develop realistic, cost-effective rehabilitation/ return to work plans for actions focusing on return to work. - Oversee counseling and/or referral services as necessary regarding identified needs of claimants. (disability adjustment factors; treatment; vocational solutions; community resources etc.) - Maintain follow up contact with the claimant, focusing on barrier resolution and functional improvements made, while providing claimant support during the intervention period. - Maintain proactive follow up with all stakeholders, including policyholders and treatment providers with the focus on returning to employability. - Prepare written reports detailing findings and recommendations. - Track rehabilitation activities and document case files electronically.  Who you are: - A university degree in a discipline related to rehabilitation with experience in health or social sciences preferred. - 5 years of experience in insurance rehabilitation or the field of rehabilitation preferred. - Excellent communication and interpersonal skills. - Excellent organization skills, with experience working in a fast paced environment, requiring regular re-prioritization and critical analysis/ assessment skills. - Mental Health experience an asset. - Ability to accommodate a home-based office with equipment supplied by Canada Life. - Valid driver’s license and vehicle are necessary due to possible travel requirements. - Due to the high profile of a number of our clients, a Federal Government Enhanced Screening is a job requirement and this will involve fingerprinting and a credit check. Be your best at Canada Life- Apply today!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted    
Job ID
2020-19962
Job Locations CA-AB-Calgary | CA-AB-Edmonton
Posted Date 1 week ago(11/19/2020 3:38 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Client Service Associate (Group Benefits).   As a Client Service Associate you will provide direct-to-client service across their respective region. You will collaborate with all roles in the Group Customer office, contributing to the overall brand experience, and retention of existing clients.     The ability to work independently and collaboratively towards strengthening client relationships is the key to success in this role.  This full-time opportunity is a great way to build on your customer service expertise as part of a team dedicated to improving the physical, mental and financial well-being of Canadians. This role will be aligned to our small customer benefits segment.   What you will do  - Providing an exceptional client service experience through remote connection with Client or Advisor - Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence - Responding to general and technical questions regarding plan operation from plan administrators - Customized reporting capability of Salesforce reports at Client (Account), Advisor (Contact), and Activity (Meeting/Task) level - Strong technical understanding and knowledge of internal and end-client administration systems/platforms/tools - Contributes to annual and quarterly business plans and establishes realistic product and process goals to achieve success - Improves industry knowledge of group benefits through ongoing education and awareness of local market and economic fluctuations that impact client; adapts strategies and service offering accordingly - Shares outcome with team members through teachbacks as a means to better overall team - Collaborates with sales, operations, and peer service teams to achieve shared objectives and improve productivity, process efficiency, and that impact the clients' experience - Introducing new product and service enhancements  What you will bring  - 2+ years' experience in Group Benefits Industry   - Exceptional customer service skills - A career progression that demonstrates a strong understanding of group benefits, products and processes - Post-secondary education in a related field demonstrating knowledge and understanding of business principles would be an asset - Organizational talent showing skill in self-management, prioritization and success meeting tight deadlines  - Analytical aptitude with strong capacity to make decisions and be innovative in problem solving - Ability to build strong relationships with Clients - Excellent verbal & written communication skills - Comfort working independently and as part of a larger team  - Strong attention to detail - Demonstrates organizational & time management skills - Proficient in using the Microsoft Office suite - Good collaboration skills - Values education & training - This position will be expected to have or commit to completing the Group Benefits Associate designation under the Certified Employee Benefits Specialist Program Be your best at Canada Life- Apply today    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2020-19958
Job Locations CA-ON-Toronto
Posted Date 1 week ago(11/20/2020 1:10 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Director, IT Risk Managment   This is an exciting time to join Global IT Risk Management team, which is accountable for the design, execution, embedding and continuous improvement of the Corporation’s Information Technology Risk Management (ITRM) Framework across the enterprise. In this newly created role, the Director, IT Risk Management will manage the development, execution and ongoing oversight of the end-to-end global ITRM programs     The successful candidate will have opportunities to develop their career and leave their footprint in a respected, global corporation. This role joins a high performing team that is excelling in embedding and deepening effective operational risk management across the enterprise.   In this newly created role, the Director, IT Risk Management will manage development and execution of end-to-end, global IT risk management programs, with focus on strategy, methodology, reporting and oversight activities. The role has direct reports.   Working closely with the AVP ITRM, the Director ITRM will maintain and continuously improve a comprehensive global ITRM Framework, providing independent oversight, challenging and influencing senior executives and employing deep subject matter expertise across a broad range of technology focus areas.     What you will do  - Identify, develop and implement future-oriented IT Risk Management framework, programs, capabilities, oversight practices and processes that will optimize the identification, assessment, management, monitoring and reporting of IT risks - Provide extensive subject matter expertise in IT risk management key areas such as information security, technology operations and technology delivery - Develop and maintain the global ITRM framework, methodology, tools, governance structures and policies ensuring alignment with industry best practices - Drive consistency, quality and continuous improvement in the implementation of the ITRM framework across the enterprise through close collaboration with the regional IT risk management functions - Develop and maintain the ITRM program strategy and roadmap - Provide expertise around current and emerging technology risk topics and serve as champion for IT risk management best practices - Develop and deliver training programs to support the implementation of the ITRM framework and programs. - Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders - Facilitate the development and maintenance of the IT risk appetite and associated limits   - Lead the implementation of automated IT risk management tools (e.g. Governance, Risk and Compliance solutions) - Develop a roadmap and integration strategy for IT risk management solutions   - Lead the design and implementation of IT risk management tools and solutions   - Lead the enterprise IT Risk Management reporting process to ensure timely monitoring and reporting of IT risks to senior management and regulators. - Build, implement and manage methodologies, metrics and processes to consolidate, interpret and report IT risk information for the organization and regulators. - Manage the development and maintenance of IT risk profiles and risk dashboards aligned with enterprise and operational risk reporting; and identify and report on Key Risk Indicators and supporting metrics to support IT risk reporting - Establish and manage the IT risk data collection, monitoring and reporting processes, ensuring that the process is clear and easy for to execute - Design, implement and maintain standard ITRM reporting templates in alignment with Operational Risk management requirements - Establish and manage the quarterly reporting plan. - Serve as the main point of contact for the regional Second Line of Defence partners related to IT risk reporting.   - Promote sound IT risk management practices across the organization - As a change agent, help lead the behavioral and cultural embedding of IT risk management across the enterprise - Educate and train the First Line of Defense to develop and sustain capability for adequately managing IT risks. - Provide objective and independent risk expert advice and counsel, partnering with regional and global Technology, Information Security, Audit, Legal, Compliance and Operational Risk Management functions. What you will bring  - University Degree (Technology, Risk Management, IT Auditing or related discipline) - At least 10 years of progressive experience in IT Risk Management in large, complex Financial Services and/or Insurance companies including broad knowledge of their various lines of business. - Experience in leading the development and implementation of ITRM frameworks, policies, related processes and controls in a second line of defense role - Deep understanding in Information Security, Technology Delivery and Technology Operations - Experience working in highly consultative roles, particularly in environments that are federated, complex and rapidly evolving, with high expectations for excellence and achievement. - Experience working with regulators, and strong knowledge of current and emerging global IT risk regulatory requirements. - Experience with implementing and maintaining automated risk management tools (e.g. Governance, Risk and Compliance solution) - Demonstrated relationship building, people management and leadership skills with an exceptional ability to make things happen through influence and by nurturing key partnership relationships. - Conceptualization, presentation and communication skills and understanding of people change management principles to effectively execute change. - Excellent team building skills, both as a leader and as a team player. - Sound judgment, excellent analytical skills, and strong logic and data integration skills. - Related professional designation (CRISC, PRM, CISSP, CISA, CGEIT, etc.) required. - Sound knowledge of IT control frameworks (COBIT 2019, COSO, etc.) is an asset  Be your best at Canada Life- Apply today    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2020-19955
Job Locations CA-MB-Winnipeg
Posted Date 1 week ago(11/20/2020 10:35 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for an Associate Manager, Taxation   The Associate Manager is primarily responsible for the Tax Reporting and Compliance function for Great-West Lifeco Inc. and its Canadian subsidiaries. The Associate Manager is responsible for the quarterly and year-end tax provisions under IFRS basis as well as the related Canadian tax compliance matters.   The Associate Manager will assist in the coaching and training of staff members.   The Associate Manager will assist in investigating, researching and analyzing tax issues for the purpose of tax accounting, special transactions and/or tax planning.   What you will do  - Review and analyze quarterly and year-end tax provisions, and annual budget of the Canadian subsidiaries for financial statements and management reporting purposes - Assist in management of the overall Canadian tax compliance function in respect of the Canadian subsidiaries - Prepare and review corporate and partnership tax returns - Analyze, research and document tax considerations that arose from the preparation and review of the above provisions and returns - Assist in coaching and training of staff members - Assist in analysis of special transactions and tax planning opportunities What you will bring  - Completion of a professional accounting designation (or equivalent) - Completion of or currently enrolled to complete the CPA In-Depth Tax Program - 2-4 years of experience in Canadian taxation - Excellent analytical and problem-solving skills - Strong organizational skills and ability to manage multiple demands and competing priorities to achieve required results - Strong attention to detail and accuracy - Ability to work independently and also work collaboratively in a team environment - Passion for developing others and developing a high-performance culture - Strong verbal and written communication skills - Proficiency in Excel; experience in SAP and/or Longview Tax is an asset Be your best at Canada Life- Apply today    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2020-19952
Job Locations CA-ON-London
Posted Date 1 week ago(11/19/2020 1:23 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Client Service Representative      *This is a 2 Year Contract Opportunity*     Reporting to an Assistant Manager, you will work as part of a team committed to providing superior, timely, accurate and cost-effective service to our clients, responding to and processing requests for policy information and/or changes. Our clients include Financial Security advisors, Marketing Assistants, Client Service Center, policy-owners, and internal business partners.   What you will do  - Processing a wide variety of client service transactions by ensuring proper authorizations are received, accurate calculations are done, and systems records are updated. These include disbursements and related accounting entries, beneficiary/ownership changes, administration of premium payments, reinstatements, and may also include policy changes and confirmation of policy revisions, etc. - Responding to inquiries and providing technical, contractual information by interpreting contractual provisions, routine tax regulations, existing guidelines and system processes. - As a member of a team, participate in cross-training efforts, administrative routines and otherwise support the Assistant Manager in the effective operations of the team. - Project work may be required from time-to-time to support new initiatives, product enhancements and systems changes.  What you will bring  - Proven client service skills. - Excellent verbal and written communication skills. - Strong organizational skills. - Positive, optimistic outlook. - Copes effectively with change. - Strong interpersonal skills and ability to work in a team environment. - Change adaptive- you are flexible and thrive on working in a fast paced environment. - High level of motivation and ability to learn quickly. - Comfortable working with both structured and unstructured processes. - Strong initiative and enjoy a challenging and demanding workload. - Ability to handle multiple competing priorities and work with a sense of urgency. - Demonstrated commitment to self-development. - Knowledge of Individual Traditional Life/Universal Life products would be an asset. - Bilingual skills (written and verbal) would be an asset   Be your best at Canada Life- Apply today    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted    
Job ID
2020-19951
Job Locations CA-ON-London | CA-ON-Toronto
Posted Date 1 week ago(11/19/2020 10:30 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   ROLE DESCRIPTION Do you have a track record of creating compelling and meaningful digital experiences? Do you have a passion for leading and developing a top-notch team of digital designers? Do you ALWAYS think about the customer first? Are you a creative problem-solver and communicator? Do you want to help lead the transformation of a company and an industry? If you answered a wholehearted yes to all these questions, we want to talk to you.   OVERVIEW As Director, User Experience,  you’re an experienced design leader with a collaborative, business-minded, creative and strategic mindset to develop and inspire our design teams as we create a forward-thinking digital experience for Canada Life.   You know how to ensure a consistent experience through complex and connected customer journeys, and you’re ready to lean into your creative direction, user research, and workshop facilitation capabilities to turn great ideas into reality in our web-based and mobile solutions.   You’ll help shape our customer experience vision into seamless and engaging experiences, supporting our agile teams and product squads throughout the entire design and development lifecycle. You have a drive to simplify complexity to deliver frictionless, high-value products to our customers and financial advisors.   You recognize the value of building positive relationships with team members, peers and stakeholders, have a passion for design, and are an ambassador who advocates for the value of our design practice.     Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg.    What you will do  As a Director, User Experience, you’ll be expected to: - Lead and mentor UX designers and design leads on your team, while still digging into UX design work hands-on work in wireframes, prototypes, task flows, concepts, etc., when needed - Solve complex design problems together with designers, technology, business, and subject matter experts, in collaborative, engaging, and transparent ways - Help shape the customer experience strategy, bringing the voice of the customer and a deep knowledge of our users to the table by immersing yourself in research and observation - Collaborate with business and technology leaders to ensure our consolidated experience vision is in line with core business values and customer expectations - Facilitate workshops and working sessions with design teams, cross-functional agile teams, business stakeholders, technology partners, and more - Foster effective design practices by developing and monitoring design processes, coordinating cross-team design communication, and supporting effective design share-outs, reviews and critiques - Enable design at scale through effective direction of the corporate design system, and contributing to cross-team design decision-making - Plan and support user research studies, using methods such as remote usability testing, A/B testing, 1:1 interviews, rapid contextual inquiries, etc.  - Empathize with our users, becoming an expert in their thoughts, needs, and behaviours that can impact product and design strategy   What you will bring  - Experience leading and coaching multifunctional teams of design strategists, researchers, UX/UI designers and visual designers - You have several years of experience designing and overseeing delightful consumer-quality products on both web on mobile platforms - Expertise in modern, responsive web standards with a background in the ethical and legal requirements of accessible design (AODA/WCAG/etc.) - You have experience with corporate design systems and enterprise-level branding design - Visual design skills, including use of a diverse set of software (e.g., InVision, Adobe CC, Sketch, OmniGraffle, Balsamiq, Axure, etc.) - Experience with planning and conducting user research, user testing, A/B testing and rapid prototyping - Solid knowledge and expertise in UX design, preferably in an Agile environment - Strong communication skills with ability to articulate the work our design team does, and the role it plays in adding value to the user and the business   Be your best at Canada Life- Apply today!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2020-19948
Job Locations CA-QC-Montreal
Posted Date 1 week ago(11/17/2020 3:00 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for an Senior Customer Service Assistant   Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types.  In this role you’ll contribute to the effective record-keeping and reporting for GRS customers.  You must become proficient with the Group Pension Administration System (GPAS) and GRS processes.   Reporting to the Associate Manager, you will be accountable for: - Handling plan and member maintenance on GPAS, including data updates, financial transactions and reporting - Handling various inquiries, telephone calls etc. from multiple audiences - The daily management of a block of business - Fostering relationships with plan administrators, brokers, advisors and plan members - Handling sensitive and complex issues in a timely and accurate manner Based on your assignment within GRS you will be specifically accountable for one or more of the following: - Standard and customized client reporting, including the completion of Annual Information Returns and responding to inquiries from external auditors - End to end daily administration (including contribution processing, investment fund changes, payment of member benefits, basic reporting and supporting advisors and plan administrators)   Required competencies and behaviours: - Customer service focused with a positive can do attitude - Strong communication skills - both written and verbal - Organized and able to work in a dynamic and changing environment - Strong interpersonal skills with the ability to work independently and as part of a larger team - Self-motivated with an ability to effectively multi-task and meet tight deadlines - Ability and desire to produce quality work - Fluency in Microsoft Office tools including Word and Outlook, proficient in Excel - Knowledge of investment/retirement arrangements and/or GRS business processes an asset - Knowledge of rules and regulations as they relate to GRS products an asset - Bilingual French/English an asset We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.   Be your best at Canada Life- Apply today    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted    
Job ID
2020-19942
Job Locations CA-ON-London | CA-QC-Montreal | CA-MB-Winnipeg | CA-SK-Regina
Posted Date 1 week ago(11/17/2020 1:21 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Customer Service Representative to start training on January 5th 2021.    Welcome to a great place to start your career!   As a Client Service Representative, you will be responsible for providing prompt, courteous and professional service to our policy holders, advisors and administrative staff. You will respond to telephone inquiries by providing accurate information on our diverse products and services. If you have a background in customer service,  finance or insurance, this is a perfect opportunity to put your skills and knowledge to use!   The Client Service Centre operates from 8:00 am to 8:00 pm EST Monday to Friday, which means no late evenings and no weekends! We are closed on statutory holidays too. Our offices are in central locations and conveniently located along all major transportation routes. Remote training and work from home arrangements will be in place on an interim basis due to Covid-19. Future work environment will include some rotational in-office & work-from-home capability. You will also benefit from many advantages, such as:   - Full time hours - Paid training program - Two paid Personal days, paid vacation, and a wellness account - Excellent benefits - Pension plan - Option to participate in the Share Ownership Program - Bonus plan based on your individual performance - Education reimbursement program $2,000 (annually) - Career advancement options - Being a part of a great team! We offer a challenging, team-oriented work environment, competitive income, and opportunities for professional and personal development and growth.   If you are looking for an opportunity to put your customer service, negotiating and analytical skills to good use by helping people find information they are looking for, this is the role for you!   What you will do  - responding to client calls by providing accurate information regarding products and services offered through London Life, Great-West Life and Canada Life - meeting established service targets and providing superior customer service - participating in our 4-6 week training program - maintaining a positive and professional approach with clients and the service team   What you will bring  - previous insurance industry experience is highly desirable - excellent customer service skills - strong communication skills - a background in financial services is preferable - post-secondary education in business or finance related field is considered an asset - eager to learn about investments or insurance - ability to multi-task efficiently and pay close attention to detail - excellent Microsoft Office skills and an ability to learn multiple other computer systems - ability to work a rotating shift schedule between the hours of 8am to 8pm EST, Monday to Friday Be your best at Canada Life- Apply today    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted    
Job ID
2020-19941
Job Locations CA-MB-Winnipeg
Posted Date 1 week ago(11/17/2020 10:17 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Senior Analyst, Global Asset Liability Management    The Global ALM team was formed as part of a strategic review of Global Investment Management and ALM capabilities.  This role is a key member of that team.    This role will also involve the cultivation and maintenance of strong working relationships in each of several LifeCo divisions.   What you will do  - Support management of Global ALM in the investigation of the methodologies, processes and tools used to manage/measure key ALM risks - Identify and distribute best practices for the measurement and monitoring of these risks amongst ALM regions - Develop and maintain a quarterly global ALM dashboard for reporting of key ALM risks, including interest rate, liquidity, currency, inflation and asset mix (diversification) risk  - Support management of Global ALM in the reconciliation and alignment of ALM risk metrics and reporting, including with the Risk Appetite Framework and reporting done by the Risk function - Support regional ALM teams in compliance with LifeCo ALM Standard, and Liquidity Management Standard. Liaise with compliance function and internal audit as required - Participate in the continued harmonization of ADP practices, including the Regional Adjustment Factor methodology. - Complete other global ALM projects and initiatives as required, and support regional ALM initiatives as required.  What you will bring  - University degree majoring in finance, statistics, actuarial mathematics, accounting or a similar discipline. Progress toward a professional designation (CFA, FRM, ASA, accounting, etc.) an attribute but not essential. - Proven analytical, problem solving abilities. - Strong oral and written communication skills. - Excellent organizational and time management skills with the ability to work within tight deadlines. - Strong business sense and customer focus. - Strong mathematical aptitude. - 2-3 years related work experience in financial risk management strongly preferred. - Excellent spreadsheet (Excel) skills, presentation (PowerPoint), and mathematical / financial analysis skills.  The role requires frequent collaboration with the actuarial, investments, and risk functions so the ability to work with diverse stakeholders is a requirement. Be your best at Canada Life- Apply today    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2020-19937
Job Locations CA-SK-Regina | CA-SK-Saskatoon
Posted Date 2 weeks ago(11/13/2020 11:58 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for an Account Executive, Group Retirement Services.   Supporting the advisor/broker distribution channel in Saskatchewan and reporting directly to the Regional Vice President - Group Customer - Mid-West Region, your primary responsibilities will be to enhance advisor/broker relationships with a goal to achieve annual sales targets and retain clients.   Accountabilities:   - Develop and implement business plans to achieve annual sales targets through new and existing client relationships - Maintain and strengthen relationships with advisors/brokers to achieve annual sales targets - Manage the sales process from request for proposal to finalist presentation - Work closely with advisors/brokers, plan sponsors, and client relationship staff to ensure client satisfaction through our new business implementation process - Work collaboratively with the Mid-West Group Customer team to ensure Canada Life’s success in this market - Promote additional products and services with advisors/brokers, clients and client relationship managers to enhance client retention  Qualifications and Competencies:  - Degree or diploma in marketing-related field preferred - Background in the financial services industry with specific knowledge in the Group Retirement Savings segment is an asset - At least 3 years of sales experience preferred - Exceptional collaborative relationship building skills - Excellent communication skills, both verbal and written - Proven negotiation and public speaking skills - Superior presentation skills with a focus on investment and retirement planning topics offered to intermediaries, pension committees and plan sponsors - Effective time management and strong problem-solving skills to achieve sales and retention goals - Quick thinking and creative - Retirement Plans Associate (RPA) designation an asset - Proficient in MS Office products - Requires vehicle and flexibility for travel Perks of working with Canada Life - Ongoing professional development: We offer an array of proprietary and industry leading programs, seminars and learning workshops to inspire greatness and improve your knowledge, training and selling/marketing skills. - Competitive compensation: We designed our compensation program to reward you for building your regions business. It includes a base salary, productivity-based bonuses and benefit options, a company-matching RPP and a share ownership plan. - Recognition and rewards: We go all out to recognize outstanding performance with a multitude of programs, campaigns, promotions and development meetings to reward your success. - Proven processes, strategies and tools: We provide a wide array of resources, tools and processes for improving workflow, working with clients as well as for managing your territory. Be your best at Canada Life- Apply today    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   *LI-KL1
Job ID
2020-19936
Job Locations CA-MB-Winnipeg
Posted Date 1 week ago(11/18/2020 2:14 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Manager, Portfolio & Risk Management   The Commercial Mortgage Investment division oversees a portfolio exceeding $15 billion, with annual origination exceeding $1.5 billion.  We manage one of the largest commercial mortgage portfolios in Canada with offices in Vancouver, Calgary, Winnipeg, Toronto, and Montreal.   The Commercial Mortgage Investment team is seeking an innovative versatile individual to join its Portfolio and Risk Management Group based in Winnipeg. The role is that of Risk Manager. The primary responsibility of this position is the assessment of current and potential risk in the Canadian commercial mortgage portfolio.    The risk assessment would include, but not be limited to, real estate valuation as well as analyzing market conditions, credit, tenants, borrowers and property specific loans. This position assumes responsibility for completion of the reviews and advising senior management of loans with potential risk. In the event a potential risk has been identified then this position will assist with developing a strategy and initiating enforcement proceedings to minimize any loss to the company.    What you will do  - Responsible for the completion of the annual risk rating reviews of commercial mortgages held within the Canadian commercial mortgage portfolio. These reviews include conventional mortgages and mortgage bonds, CMHC financial reviews and physical property inspections. - Assist in the completion of special or ad hoc reviews relative to Borrower exposure, major tenants, market and sector conditions and regional or property specific risks. - Research and provide regular updates on the major commercial real estate markets in Canada for the various property types/ sectors. - When required, assist with general portfolio management within the department including yield maintenance calculations, interest rate setting, lender consents, preparation of segregated fund liquidity reports and residential pool purchases. - Special projects as assigned, including periodic market research and financial statement analysis.  What you will bring  - Education - Undergraduate university degree is required, preferably in business/finance, economics. Willingness to pursue further industry related education, is considered an asset. - Experience– 5 years experience including 3 years direct business related experience. - Financial Analysis Skills - Ability to perform financial modeling, with strong critical thinking and problem solving abilities. - Communication Skills– Advanced written and oral communication skills with the ability to work effectively within a team environment. Bilingualism, while not a requirement, is considered an asset. - Computer Skills– Advanced knowledge and efficient use of MS Office suite such as Excel, Word, PowerPoint and Outlook. - Organizational/Multi-Task Skills– Ability to allocate time effectively, work under pressure, managing tight and multiple deadlines. Be your best at Canada Life- Apply today    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2020-19932
Job Locations CA-MB-Winnipeg
Posted Date 1 week ago(11/18/2020 2:16 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Senior Mortgage Aministrative Specialist   Reporting to the Manager, Mortgage Administration the Mortgage Administration Specialist is responsible for administrative functions related to the commercial mortgage portfolio of Canada Life. This position is responsible for ensuring accurate processing of mortgage transactions to the Precision mortgage system. The ideal candidate for this role is an enthusiastic, detail-oriented multi-tasker who thrives in a fast paced environment.    What you will do    - Perform the management, maintenance and monitoring of all Commercial Mortgages including  the collection of payments and production of the semi-monthly EFT transmissions. - Foster a positive relationship and provide Customer Service to commercial borrowers and solicitors.  - Control all monetary and tax arrears for applicable region. - Establish records for all new mortgage transactions to enable disbursement of funds. - Monitor and ensure that all maturing mortgages are repaid, renewed or extended.  What you will bring  - Minimum 3 years administrative experience with knowledge in commercial mortgages considered advantageous.   - Excellent communication skills both written and oral. - Basic Accounting skills with strong math skills. - Strong interpersonal skills with proven ability to provide exceptional customer service. - Ability to work Independently as well as within a team environment. - Good organizational skill with strong attention to detail, ability to prioritize, multi-task and meet deadlines. - Demonstrated Microsoft Office Skills (Word, Excel). Be your best at Canada Life- Apply today    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2020-19931