Canada Life Assurance Company

Current Career Opportunities

The following are our current career opportunities.

 

Click on the job title for details of the role. If you are interested in the role and you meet the qualifications, we invite you to apply for the opportunity from the page that opens.

 

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Job Locations CA-QC-Montreal
Posted Date 2 days ago(1/21/2022 1:43 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Client Service Associate, Bilingual.    Role description    As a Client Service Associate, you will provide direct-to-client service to customers located in various locations across your geographical region. You will join a team of sales and service roles who collaborate very closely across multiple office locations; this partnership and team mentality contributes to the overall brand experience, and retention of existing clients.    This role is largely an internal-facing service role, with direct alignment to a block of clients who value responsive service. The ideal candidate will possess exceptional client service, technical, and training skills, and be successful in delivering on this remotely.   What you will do  - Provide an exceptional client service experience and related advice (where appropriate) through remote connection with client in delivery method of their choosing (i.e., webinar, telephone/conference, online chat, email). - Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence. - Customized reporting capabilities; differentiating and anticipating the needs of clients. - Strong technical understanding and knowledge of internal and end-client administration systems/platforms/tools. - Contributes to annual and quarterly business plans and establishes realistic product and process goals to achieve success. - Improves industry knowledge of group benefits through ongoing education and awareness of local market and economic fluctuations that impact client; adapts strategies and service offering accordingly. - Collaborates with sales, operations, and peer service teams to achieve shared objectives, improve productivity, and process efficiency   What you will bring  - Highly adaptable, driven to be your best, and proven initiative. - 5 years’ experience in a client service role - Exceptional customer service skills - Ability to build strong relationships - Ability to drive results and innovation - Excellent verbal & written communication skills - Strong attention to detail - Demonstrates organizational & time management skills - Proficient in using the Microsoft Office suit and CRM Database - Strong collaborator - Keen on teaching and training others - Bilingual (French/English) an asset - This position will be expected to have or commit to completing the Group Benefits Associate designation under the Certified Employee Benefits Specialist Program We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.   Be your best at Canada Life- Apply today      We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22310
Job Locations CA-QC-Montreal
Posted Date 2 days ago(1/21/2022 4:16 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Regional Sales Representative, Bilingual   Are you interested in joining a sales team at one of Canada’s leading insurance companies and top-ranked employers? The Canada Life inside sales team may be the place for you. On this team, you’ll connect with some of the most entrepreneurial, spirited, energetic people you’ll ever meet.   We’re looking for top talent with a sales mindset who are willing to work hard and have the will to win to play a key role in driving advisor business forward. As a Regional Sales Representative, you’ll be an integral member of the sales team to grow insurance sales in your aligned territory. You will partner with the Regional Sales Manager (outside sales) and Regional Sales Associate (sales support) to work with advisors to increase life, disability, and critical illness insurance sales.   In the Regional Sales Representative (Insurance) role, you will: - Deliver insurance sales growth by working in collaboration with our Regional Sales Managers (Insurance) to generate sales and meet and exceed sales targets - Leverage an existing database of contacts to prospect high-potential leads and build relationships with financial advisors by phone, virtually and a through occasional face-to-face interaction. - Utilize Salesforce to closely track calls and log appointments, manage the sales workflow, and monitor your sales pipeline - Grow the region by optimizing financial advisor relationships, open insurance opportunities with advisors, and support their new business sales - Partner with advisors in your aligned territory to develop an understanding of their book of business (i.e. goals, targets, expectations, needs) - Uncover sales and cross-selling opportunities and educate advisors on the benefits of incorporating life, disability, and critical illness insurance solutions into their book of business - Represent Canada Life as a product and sales expert in consultations with advisors - Provide pre and post-sales support by developing/providing sales strategies, concepts, marketing ideas and support. - Contribute to and consider new approaches to doing business with advisors and clients - Present to advisor firms on Canada Life insurance products Who We Are Looking For - Post-secondary education in a related field (i.e. business, marketing, psychology, university degree or diploma) - 2-5 years’ experience in the Financial Services/Insurance industry preferred - LLQP designation preferred or in process within first few months - Strong interpersonal/relationship-building skills and a work ethic that demonstrates you are sales and results oriented, a motivated self-starter, career focused, dynamic and involved in extracurricular activities - Excellent social skills and thrives in a team environment - Expert communicator with the ability to present, train and transfer knowledge to a variety of audiences - Great telephone etiquette with the ability to manage high call volumes - Negotiation skills; perseverance when encountering discouraging setbacks - Competency in investment product knowledge, tools and sales concepts and having an in-depth marketplace awareness and awareness of the impact of developments and trends on the organization and the industry - Self-starter with high energy and ability to pick up concepts quickly - Creative marketing and problem-solving skills - Bilingual in French and English is a requirement - Mandarin speakiing is an asset Perks Of Working With Canada Life   Ongoing professional development: We offer an array of proprietary and industry leading programs, seminars and learning workshops to inspire greatness and improve your knowledge, training and selling/marketing skills. Competitive compensation: We designed our compensation program to reward you for building your regions business. It includes a base salary, productivity-based bonuses and benefit options, a company-matching RPP and a share ownership plan. Recognition and rewards: We go all out to recognize excellent performance with a multitude of programs, campaigns, promotions and development meetings to reward your success. Where can this role take you? This opportunity offers a professional career path that can lead you into numerous areas of Canada Life! Outside Wholesaler (RSM), Management, Marketing, Product Development, Sales Tools & Strategies… the opportunities at Canada Life are endless!       Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22309
Job Locations CA-PE-Charlottetown
Posted Date 2 days ago(1/21/2022 7:24 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Operations Coordinator, 3-month temporary contract.   This administrative role ensures all regular daily office functions are accomplished. This role will be accountable for providing excellence in sales support and service in supporting advisors, clients and team members. The Operations Coordinator also assists the Regional Sales Support Manager and Corporate properties team with activities related to preparing the office for closure.   Role description  - Key point of contact for business with customers at reception, on the phone and through general email - Provides mail, fax & courier support to office, along with general office oversight (MFD,supplies, troubleshooting, BRP, Fire & Safety Plan, liaise with landlord, etc.) - Support the onboarding & termination process for staff and advisors (keys, badges, SARs, setup, troubleshooting, desks) - General business support (forms, inquiries, Find an Advisor) - Completes inventory of on-site office equipment, furniture, forms and miscellaneous items in preparationfor office closure - Assists with the coordination and removal of files and equipment leading up to the closure - Manages day-to-day office expense processing (eg: Bell, Shred-it) - Prepares and packs branch files for distribution to off-site storage - Business processing of new applications and move money - Support office compliance measures as required  What you will do    - Understanding of the operations of a sales organizations - Critical thinking skills with an aptitude for new ways of working - Skilled at building strong, collaborative relationships with multiple business partners across the region and country - Strong written, verbal and virtual communication skills - Strong passion for working in a high performance, faced-paced sales and service environment. - Ability to work well within a diverse team environment as well as a strong ability to work well independently - Self-starter who can be nimble and change direction when needed - Strong organizational skills, with the ability to juggle multiple priorities and meet deadlines - Work with the team to ensure all roles are clear on how to put “the customer at the centre of what we do” - Proactively provide excellent service and support to advisors and team members - Proactive commitment to ongoing learning and personal development to continuously improve knowledge - Develop technology skills: Microsoft Office 365 Suite - Knowledge in using tools such as Siebel, Salesforce, Workspace, etc., as required - Actively engaged in coaching - Ability to succeed and work well under pressure - Ability to work well with different personality styles - Strong negotiation and influencing skills (ie. Prioritizing tasks with different team members) ability to adapt in an ever changing business environment - Ability to prioritize activities to drive highest business impact   Qualifications and Core Competencies: - Unique ability to always place the customer at the center of every transaction - Business acumen and understanding of the operations of a sales organization - Sales support related experience within the financial industry - Post-secondary education required. Preferably in the business administration field - Drive and passion for innovation - Critical and far-sighted thinking - Aptitude for new ways of working - Expertise in building robust and collaborative business partnerships - Strong written, verbal and virtual communication skills - Predisposition to not only identify issues but to take ownership and drive solutions - Desire to work in a high performing, fast-paced sales environment  - Ability to work in both a team and independent milieus - Agile and resilient approach to business changes - Strong organizational and prioritization skills - Capability to succeed and work well under pressure   Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!     Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22307
Job Locations CA-MB-Winnipeg
Posted Date 2 days ago(1/21/2022 7:29 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Bilingual Workflow Flow Coordinator (English & French) - 12 month term.   Role description    Looking for skilled career individuals to join an innovative organization.   Are you a great communicator and have a desire to support others?  Are you fluent in English and French?  Do you have an analytical way of thinking and an attention to detail?   We are looking for an energetic, creative and enthusiastic individual to join our Client Service team.     What you will do  - Provide first rate customer service to policy owners, advisors/brokers, Living Benefits managers and Head Office departments - Handle requests received by email and over the phone. - Consult with senior peers where necessary to develop satisfactory solutions - When processing changes and quotes, ensure proper authorizations are received, accurate calculations are done, and system records are updated. - Maintain a working knowledge and understanding of current, and historical Living Benefits products - Provide input to Leader to improve workflow, processes, and procedures - Consistently meet or exceed established standards for production and quality - Accurately index and triage incoming and completed work into our OnBase workflow system What you will bring  - Excellent verbal and written communication skills in both in both English and French - Self-motivated and enjoy a challenging and demanding workload - Demonstrated customer service skills - Proven ability to learn and grasp new concepts, with high attention to detail - Strong interpersonal skills and the ability to work in a team environment - Ability to exercise flexibility, initiative, good judgment and discretion - Highly organized with excellent time management skills   Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!     Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22306
Job Locations CA-ON-London | CA-MB-Winnipeg
Posted Date 2 days ago(1/21/2022 5:39 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for an Administrative Assistant.   Role description    Reporting to the Director, Planning & Operations, this role is responsible for performing a wide variety of administrative assignments and functions for leaders and staff in the Group Customer Technology division. You will be the administrative assistant for our GC Technology team in either Winnipeg or London, while also remotely supporting either our Regina or Toronto office. You will work closely with the Senior Administrative Assistant, who also remotely supports our other office, to assure the multi-location needs are met for GC Technology. Customers are at the centre of what we do, so a strong customer service ethic is paramount in this role.   Accountabilities:  - Providing general administrative support: point of contact for general inquiries to GC Technology via email, Microsoft Teams, phone; coordination of visitors; maintaining and ordering of supplies. - Onboarding and offboarding of staff, leaders, and contractors (onshore and offshore). This includes computer equipment, phone, security and performing orientation sessions. - Coordinate department moves and follows up with the necessary Facilities Departments after move(s) to ensure any changes have been made - Participate in planning of Technology special events – Townhalls / Team events / Anniversary celebrations / Retirements - Maintaining computer access (security access requests – SAR’s) for staff and contractors - Tracking and maintaining departmental information e.g. management reports, vacation and attendance records, organizational charts, email distribution lists - Arranging meetings and travel for staff and leaders - Processing expenses, invoices and departmental overtime in accordance with corporate policies and procedures - Preparing/creating/distributing: monthly and quarterly reports, management presentations, correspondence, budgets and spreadsheets - Internal/external communications as required - Manage logistics for visiting leaders and point of contact for visitors - Responsible for the preparation of various documents and presentations including preparation of charts, tables, graphs and PowerPoint presentations - Ensure adequate supplies are in place while optimizing purchasing authority and cost effectiveness - Assisting with Ad hoc requests as required   Qualifications and Competencies: - Completion of a post-secondary education or community college certificate program or suitable combination of education and work experience - Advanced level experience with MS Office (Teams, Outlook, Word, Excel, and PowerPoint) and aptitude for learning new technology - Ability to function in a continuously demanding environment with changing priorities and frequent interruptions - Excellent oral and written communication skills, strong interpersonal skills - Customer service orientation - Strong analysis, problem solving skills and attention to detail - Demonstrated initiative - Ability to work as part of a team and also independently - Knowledge of Information Technology would be an asset     Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22293
Job Locations CA-BC-Vancouver | CA-AB-Calgary
Posted Date 2 days ago(1/21/2022 11:57 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Regional Sales Associate (12-month contract).   Our organization is strong, and we’re getting stronger. Our Inside Sales team supports our industry leading Wealth businesses. On this team you will connect with some of the most entrepreneurial, spirited, energetic people who will help you become an expert in your craft.   As a Regional Sales Associate (Wealth), you will support the sales team by providing activity management and case support to ensure the right follow up and coordination through the sales process are met and allow the sales team to focus on generating new sales and growing the advisor base.  You will also be part of supporting the implementation of multiple territory business plans   In the Regional Sales Associate (Wealth) role, you will: - Work closely with the outside wholesaler (Regional Sales Manager) and inside wholesaler (Regional Sales Representative) - Managing activity for the territory - Clearing the path & support on wholesale opportunities by sorting, prioritizing and responding to incoming advisor inquiries and follow up with key contacts to maintain advisor confidence in sales process - Reporting on Salesforce opportunities, segmentation & activity management and in COGNOS reporting on sales results - Preparing for special events and campaigns - Implementing operational and sales support tactics - Facilitating weekly team meetings with a prepared agenda to elicit collaboration and efficiency within territory - Ensuring data integrity by inputting and maintaining advisor related information in CRM database, Salesforce, as changes are required - Providing general administrative support - Participate and attend sales conferences and meetings Who we are looking for: - Seeking opportunity to advance your career path - Related post-secondary education is asset - CSC/IFIC certification is an asset - Experience in sales is an asset - Skilled at building strong, collaborative relationships with multiple business partners across the region and country - Strong organizational skills, with the ability to organize, analyze and present information to support leaders in making sound business decisions - Goal oriented and understanding of sales process to provide a clear path for the sales team to drive sales results   Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22292
Job Locations CA-ON-London
Posted Date 2 days ago(1/21/2022 2:40 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Client Service Representative to start training in February and March 2022.    Welcome to a great place to start your career!   As a Client Service Representative, you will be responsible for providing prompt, courteous and professional service to our policy holders, advisors and administrative staff. You will respond to telephone inquiries by providing accurate information on our diverse products and services. If you have a background in customer service,  finance or insurance, this is a perfect opportunity to put your skills and knowledge to use!   The Client Service Centre operates from 8:00 am to 8:00 pm EST Monday to Friday, which means no late evenings and no weekends! We are closed on statutory holidays too. Our offices are in central locations and conveniently located along all major transportation routes. Remote training and work from home arrangements will be in place on an interim basis due to Covid-19. Future work environment will include some rotational in-office & work-from-home capability. You will also benefit from many advantages, such as:   - Full time hours - Paid training program - Two paid Personal days, paid vacation, and a wellness account - Excellent benefits - Pension plan - Option to participate in the Share Ownership Program - Bonus plan based on your individual performance - Education reimbursement program $2,000 (annually) - Career advancement options - Being a part of a great team! We offer a challenging, team-oriented work environment, competitive income, and opportunities for professional and personal development and growth.   If you are looking for an opportunity to put your customer service, negotiating and analytical skills to good use by helping people find information they are looking for, this is the role for you!   What you will do  - responding to client calls by providing accurate information regarding products and services offered through London Life, Great-West Life and Canada Life - meeting established service targets and providing superior customer service - participating in our 4-6 week training program - maintaining a positive and professional approach with clients and the service team   What you will bring  - previous insurance industry experience is highly desirable - excellent customer service skills - strong communication skills - a background in financial services is preferable - post-secondary education in business or finance related field is considered an asset - eager to learn about investments or insurance - ability to multi-task efficiently and pay close attention to detail - excellent Microsoft Office skills and an ability to learn multiple other computer systems - ability to work a rotating shift schedule between the hours of 8am to 8pm EST, Monday to Friday Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!     Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted    
Job ID
2022-22290
Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 4 days ago(1/19/2022 7:29 PM)
  We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Working closely with colleagues, together we deliver on our shared purpose to improve for the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life. Technology redefines the way we work and deliver to meet business needs and elevate the customer experience. You’ll be part of an organization that is embracing modern technology, innovation and agile ways of working.  Our Canada Technology team is a strategic partner in our business – with an ambition to be a forward-thinking, agile technology organization delivering secure, resilient and leading solutions that support Canada Life and the well-being of millions of Canadians.   Role description    We are looking for a PMO Lead, reporting to the Manager, Portfolio/Project Management & Delivery in Individual Customer & Advisory Network Technology, to design and lead the Project Management Office within the business unit.  The successful incumbent will collaborate with Portfolio leads and managers to understand their project/portfolio support demands, and how best to achieve them. The candidate will also seek drive continuous improvements to processes and tooling.    What you will do  - Manage day to day PMO Operations - Produce ongoing performance metrics related to project/portfolio health, financials, risks, project/portfolio performance for the entire Technology BU - Establish processes, methods, and technologies to ensure Portfolio initiatives are properly governed. - Assist with Project/ Portfolio management tool assessment and streamlining of processes - Oversight of Resource planning, scheduling, onboarding, training - Maintain the repository of project artifacts and intranet sites for the entire Tech BU. - Ensure project budgets are accurately reflected, tracked and consolidated to Tech BU level. - Apply portfolio & project management principles to all strategic initiatives in IC Tech. - Provide Project support to Project Managers & Portfolio Managers - Provide Leadership and direction to the PMO team - Develop collaborative partnerships with various business and technology stakeholders to drive successful outcomes. What you will bring  - University degree in business or technology is preferred - 7+ years of demonstrated experience in managing projects, programs and/or portfolios. - 5 years of leadership experience, preferably in a technology environment - Project Management, Portfolio Management certification is considered an asset - Strong Planning & Organization skills - Strong verbal and written communication skills, ability to collaborate in a highly matrix environment and influence internal and external stakeholders - Strong track record of driving and supporting positive change in organizations is highly desirable. Be your best at Canada Life- Apply today with your cover letter and resume!   We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22287
Job Locations CA-MB-Winnipeg
Posted Date 3 days ago(1/20/2022 2:20 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for an Intake Coordinator   Role description    The Intake Coordinator will follow-up with both Plan Sponsors and Plan Members to obtain duly completed documentation, ensure the forms are fully completed and respond to any questions they may have on the claims process. They will also ensure the claim is accurately set-up on the system in accordance with the contract and any required group specific special features.   What you will do  - Review system, claim documents and contract to confirm if eligibility requirements are met. - Accountable for the outreach call to Plan Sponsors and Plan Members within 24 hours of receipt of initial claim information. - Responsible to communicate via phone calls/emails to verify any discrepancies, missing or unclear information from either Plan Sponsor or Plan Member. - Responsible for declination letter to Plan Sponsor and Plan Member accordingly. - Adjudicate and manage the claim if expected to be for a limited duration (known as Quick Pay claims). - If claim does not meet eligibility for a Quick Pay claim, transfer the claim to the Disability Case Manager for claim adjudication and management and to DCAs for benefit calculation. - File documents accordingly.  What you will bring  - Minimum of one year within a customer service environment. - Excellent oral and written communication skills in both French and English would be considered an asset. - Must be able to understand complex instructions and basic contractual language. - Knowledge of basic medical terminology. - Strong typing and data entry skills; proficiency with Microsoft Office programs. - Demonstrates excellence in phone etiquette and client service. - Strong and effective organizational and time management skills with the ability to manage multiple priorities. - Working experience within disability insurance is an asset.   Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22286
Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 3 days ago(1/20/2022 2:51 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Director, Enterprise Risk Strategy and Advisory.   Role Description: This role joins a vibrant, high-performing team that supports the delivery of the Risk Function 3.0 target operating model and continuous advancement of practices (e.g., “3.0+”). The Enterprise Risk Strategy, Advisory and Technology team builds resilience and agility for ensuring the Corporation’s risk practices remain fit for purpose in an environment of prolonged challenge and change. The team’s mandate reflects a 3rd phase of risk management that is expected to continue to evolve and recognizes that the pace of change is accelerating significantly both externally and internally, along with increasing regulatory and board expectations for best practice risk management. The team provides centralized support for bringing coordinated focus and attention to strategic work for maximizing internal capabilities and minimizing external costs. Based in Toronto and reporting to the VP and Head of Enterprise Risk Strategy, Advisory and Technology, the Director Enterprise Risk Strategy and Advisory structures and manages high priority strategic initiatives across Risk and Compliance Function by contributing recommendations and options based on highly complex analyses and insights. The role manages development and ongoing activities of an agile, purpose-driven internal consultancy practice that facilitates rapid development and delivery of global risk framework enhancements that support business strategy, Lifeco and Regional CRO and Risk Head strategies, and augment existing capabilities, where needed (e.g., risk training and communications; support on risk management of M&As; facilitating ‘war room’ efforts). The Director will be a trusted advisor to leaders and senior executives across Risk and Compliance Function, 1st Line of Defence, and Corporate Functions, providing advice, support and analysis of strategic questions and providing multi-dimensional risk-based insights that enable better business decisions. The role is responsible for partnering with key stakeholders across the enterprise to drive activities, including planning, and implementation of key strategies and programs, and for managing partnerships within the industry to ensure that new ideas and concepts are brought forward and integrated into the Risk and Compliance 3.0 strategy. The role is accountable and responsible for the following primary functions across the global Risk and Compliance Function: - Enterprise Risk Strategy: Monitor the internal and external risk and compliance landscape and assess current effectiveness of risk and compliance practices. Identify trends, emerging risks and provide strategic and operational advice to address them before they manifest - Project / Initiative Leadership and Execution: Working closely with senior leaders across the lines of defence and leveraging an agile pool of internal Risk and Compliance experts, provide consultative expertise, advisory and hands-on execution support to drive selected strategic initiatives and activities within the Function - Operational Excellence Programs: Develop and implement operational excellence and employee enablement programs to improve internal capabilities, efficiency and effectiveness of the Function - Leadership: Manage activities of an agile, dynamic internal consulting team comprised of matrix relationships across all geographies and spanning lines of defence to successfully implement critical Risk and Compliance initiatives   Key Deliverables:   Enterprise Risk Strategy: - Under the direction of the VP and Head, develop and maintain long-term target operating models, maturity models, process and organization optimization, and methodologies to advance risk and compliance practices so that they remain fit for purpose and aligned with the Risk and Compliance 3.0 vision - Under the direction of the VP and Head, contribute to and support development of multi-dimensional complex analysis, benchmarking, quantitative and qualitative assessments to assess risk and compliance practices and ensure they remain effective in a changing environment - Develop and execute assessments that diagnose effectiveness of risk and compliance practices and identify opportunities to leverage automation and digitization to work faster, smarter and more efficiently - Identify trends, risks and opportunities to continuously improve the Risk and Compliance 3.0 vision - Maintain trusted advisory relationships with executives and senior leaders across all lines of defence by providing sought-after, in-demand advice   Internal Consulting: - Develop and manage the Risk and Compliance 3.0 roadmap of activities to continually improve our system of risk management. Manage interdependencies, sequencing, and risks to ensure we are positioned to effectively execute. - Under the direction of the VP and Head, manage the Function’s internal consultancy practice to achieve strategic goals in a manner that maximizes internal capabilities and minimizes external costs - Plan, challenge selection and prioritize strategic initiatives within Risk and Compliance to ensure we achieve the most important priorities - Define and execute an intake process, planning process and deliverables including change management, communications, KPIs and success metrics - Lead execution of strategic initiatives for the Function   Operational Excellence: - Identify opportunities and solutions to strengthen internal capabilities across the Function for training effectiveness and efficiency, project management, change management and communications - Develop and execute training for the Function (Risk Function staff training; 1st line of defence training on risk programs) - Develop and execute programs to strengthen a culture of commitment, engagement and values-oriented service (e.g., Leadership and Lattes, new employee onboarding, employee recognition, mentoring programs, continuous improvement) - Develop and execute performance measurement programs that enable the Function to monitor, manage and evaluate operational performance  Leadership: - Attract and retain high caliber, global Risk talent by recognizing organizational and individual needs - Communicate vision and priorities for the team with clarity and confidence, effectively managing capacity and planning activities and ensuring staff are set up for success - Influence staff in functions and business to achieve outcomes in a highly consultative and partnering manner - Support the development and capabilities of a diverse, matrixed team, providing constructive feedback that helps the team succeed - Support the professional development of the broader Risk Strategy, Advisory and Technology team, focusing on core analytical, strategy, and communications skills to elevate the brand of the team - Leads by example, setting a positive tone and cultivating a constructive learning culture    Experience and Skills: - Minimum 8+ years of progressively senior risk and compliance experience, with experience in top tier management consulting firms preferred - Comprehensive understanding of the financial services industry, emerging themes, risks, and regulatory expectations - Strong risk management and business acumen, with demonstrated aptitude for strategic, analytical and critical thinking - Deep knowledge and understanding of risk and compliance methodologies and programs - Strong quantitative and analytical skills, including financial and business analysis, research, and complex methodological concepts - Experience developing and executing strategy and transformation projects, with demonstrated experience and skills applying techniques including process management/lean management to inform a structured, disciplined approach that enables the Corporation to achieve intended benefits - Deep understanding and experience in effective program management and change management concepts, with ability to successfully partner with cross functional teams in various geographies - Ability to operate at multiple levels simultaneously and switch across areas of responsibility without losing efficiency and decision-making capacity - Demonstrated ability to manage high-performing, agile and resilient teams and serve as an effective change agent and champion - Strong time and schedule management ability for self and cross-functional teams - ~10% requirement for travel (project dependent) Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted    
Job ID
2022-22283
Job Locations CA-ON-London
Posted Date 3 days ago(1/20/2022 3:35 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Client Service Representative (temporary full-time contract)    Role description    Reporting to an Assistant Manager, you will work as part of a team committed to providing superior, timely, accurate and cost-effective service to our clients, responding to and processing requests for policy information and/or changes. Our clients include Financial Security advisors, Marketing Assistants, Client Service Center, policy-owners, and internal business partners.   What you will do  - Processing a wide variety of client service transactions by ensuring proper authorizations are received, accurate calculations are done, and systems records are updated. These include disbursements and related accounting entries, beneficiary/ownership changes, administration of premium payments, reinstatements, and may also include policy changes and confirmation of policy revisions, etc. - Responding to inquiries and providing technical, contractual information by interpreting contractual provisions, routine tax regulations, existing guidelines and system processes. - As a member of a team, participate in administrative routines and otherwise support the Assistant or Associate Manager in the effective operations of the team. - Project work may be required from time-to-time to support new initiatives, product enhancements and systems changes.   What you will bring  - Proven client service skills. - Excellent verbal and written communication skills. - Strong organizational skills. - Positive, optimistic outlook. - Copes effectively with change. - Strong interpersonal skills and ability to work in a team environment. - Change adaptive- you are flexible and thrive on working in a fast paced environment. - High level of motivation and ability to learn quickly. - Comfortable working with both structured and unstructured processes. - Strong initiative and enjoy a challenging and demanding workload. - Ability to handle multiple competing priorities and work with a sense of urgency. - Demonstrated commitment to self-development. - Knowledge of Individual Traditional Life/Universal Life products would be an asset. - Bilingual skills (written and verbal) would be an asset       Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22281
Job Locations CA-ON-London | CA-ON-Toronto
Posted Date 2 days ago(1/21/2022 3:45 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Sr. Consultant, Distribution Compensation   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London.    Role description    Working closely with the Manager and AVP, Distribution Compensation, this role is a technical expert with deep understanding of analytics and ability to retrieve relevant compensation data from various financial reporting systems. Technical background along with sales compensation expertise is critical to support the successful delivery and administration of compensation programs for all distribution channels within Advisory Network. The Senior Consultant willl be involved in all phases of program design including discovery, data modelling and analytics, data collection and mining from various financial reporting systems, analysis of options, solution, approval, communication and implementation for both Advisors and Sales Distribution. This position plays a significant role in arriving at strategic compensation decisions and assists with providing analysis and advice to enable thoughtful and creative solutions that respond to business needs.   What you will do  - Effectively manage relationships with all stakeholders (from our Distribution sales network and Individual Customer - Finance groups) to ensure alignment and buy-in regarding approaches, options and recommendations. - Understand and monitor all phases of compensation program design including discovery, data modelling and analytics, data collection and mining from various financial reporting systems, analysis of options, solution, approval, communication and implementation for both Advisors and Sales Distribution - Contribute to vetting of compensation programs via review of Legal, Risk and other areas as required. - Drive and achieve effective results, striving for continuous review of existing programs - Maintain and advance knowledge of market trends and “best practices” in order to identify opportunities to improve existing programs. - Deliver results and recommendations to business stakeholders as it impacts Field Management  employees’ bonus plans and payouts. - Understand the underlying philosophies, knowing where to get facts from. - Responsible for back-end analytics and modelling for Field Management and advisor compensation programs. - Work with large data-sets that are not consistent clean or fully modelled - Become intimately familiar with data-sets stored across many financial systems - Learn how to retrieve data from these systems via multiple languages - Build, implement and maintain data models, custom reports and dashboards - Work with Distribution leaders to come a reasonable outcome – know when to follow the book and when an exception is warranted What you will bring  - 3+ years experience in Sales Compensation (commissions-based and objective-based sales plans), Data analytics - University Degree - Certificate in Data science and Certified Compensation Professional (CCP) designation is preferred - Superior analytical skills to model and recommend changes in incentive plans - Ability to build and maintain relationships with leaders; capable of providing effective advice, and challenge where appropriate. Must take a value-added approach to develop and effectively present succinct, compelling reports and presentations with insights, business implications, options and well supported recommendations - Strong interpersonal and influencing skills to work collaboratively with peers on complex projects, including those with large cross-functional teams across various geographies. Must also be discreet and cautious due to work with sensitive information and topics. - Negotiation and ability to provide solutions - Innovation to challenge the status-quo and look for ways to enhance our processes and SLAs - Mix of proficiency with SAS, SPSS, R, SQL, VBA, Tableau, PowerBI - Ability to build reports that combines data from multiple financial systems. - Ability to analyze and interpret complex information and develop innovative solutions to a broad range of difficult challenges and issues. Must also be able to successfully navigate ambiguity - A clear and concise presentation style, who can convey approach, results and recommendations in a manner that is readily accessible and understandable to all internal and external stakeholders - Understanding of the business environment and internal / external customer needs to identifify business opportunities, and create a competitive advantage.   Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22279
Job Locations CA-QC-Montreal | CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 2 days ago(1/21/2022 3:53 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for an Underwriting Specialist, Bilingual     Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London.    Role description    The Bilingual Underwriting Specialist will be responsible for the ongoing professional development of our underwriting talent for Individual Life Insurance.  They will work closely with the Medical Board and the Performance Management team to develop individualized training plans aimed at providing the underwriters with the tools necessary to succeed and continue to grow in their role. They are the Underwriter’s resource for risk assessment expertise and assistance navigating our technology platform.   What you will do  - Provide underwriters with daily mentoring and case consultation; fostering a culture of collaboration, critical thinking and customer centricity - Develop a comprehensive training plan for each underwriter and continually assess their development needs - Co-sign cases above the underwriter’s signing authority limits, ensuring appropriate assessment of medical, non-medical and financial risks and adherence to our underwriting philosophies and guidelines. - Conduct regular team meetings to discuss underwriting issues and provide case clinics - Review and communicate the underwriter’s quality assurance reviews, providing constructive feedback and development opportunities - Promote a positive customer experience by developing and sustaining effective business relations with all key stakeholders (customers, distribution, leaders, etc.) - Provide the Assistant Manager with regular feedback for the underwriter’s performance management plans and responsible for completing the quality assessment portion of their annual review. - Provide technical expertise on escalated and complex cases - Provide business process and systems expertise in our New Business technology platform including AURA and OnBase - Collaborate with Reinsurers, Pricing, Marketing, Medical Department and Actuarial Marketing on complex cases in an effort to provide the best possible underwriting offers - Participate on projects for the purpose of further developing and improving underwriting expertise, customer experience and marketplace competitiveness - Provide coaching and training on location, as well as remotely through Microsoft Teams, Zoom or other platforms What you will bring    - Demonstrated coaching skills and comfortable with difficult conversations - Superior risk assessment experience (7 + years) and solid expertise working in our New Business system. - Comfortable with change and able to actively sponsor and participate in change initiatives - Critical thinker - Bachelor’s degree in a relevant field - FLMI and FALU designations an asset - Excellent communication skills, both written and verbal in English AND French; comfortable making presentations - Effective communicator amongst varied audiences and in challenging circumstances - Decision maker with superb negotiation skills - Ability to work with changing priorities and multi-task; able to prioritize effectively - Able to deal with escalated complaint situations - Foster collaborative relationships across functions in the business using credible and trusted advice - Expertise in underwriting CI an asset - Possess a continuous improvement orientation, encouraging new approaches and challenging the status quo Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22275
Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 5 days ago(1/18/2022 3:11 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Software Developer -  Application Support   Canada Technology (Can Tech) is an organization providing information technology solutions to Canada Life. In Can Tech, the Customer is at the centre of what we do.   Our Can Tech professionals make a significant contribution to the companies' business goals through the effective delivery of value-added services. These services include setting technology direction, project management analysis, system architecture, software development and the provision of operational support services for our Individual Customer business unit.   The Software Developer will participate in all aspects of software development and maintenance within the Individual Customer business unit.   We currently have an opening for a client/server developer working on our Quadrus/Dealership Application Support team.  As the majority of the team is located in London, occasional travel may be required if the successful candidate is from outside of the London area. What you will do:    The successful candidate would be responsible for managing, troubleshooting, integrating, and developing existing applications to support Can Tech.  This role involves the following activities: - Liaise with vendor and integrate vendor code onto on-premise infrastructure - System integration in coordination with resources from Server, Network and/or Storage teams - Provide consultation with the Solutions Architect and Business Systems Analysts - Provide production support, application monitoring and tuning for applications - Actively contributing to the development of new and on-going projects. - Design, develop, integrate, test, transition to production, and maintain software applications - Provide input into the evolution of the software development environment and methods - Create and update support documentation as required. - Contribute to the growth of business systems knowledge for other members of the team This role also involves these additional specific activities: - Provide ongoing daily production support and remediation of business applications within the line of business – including the development and execution of test plans - Contribute to the elimination of problems through permanent fixes including the identification of solutions, scoping the work, and executing the changes - Contribute to root cause analysis efforts to ensure that problems are studied to ensure they do not reoccur - Coordinate and communicate with vendor regarding enhancements, code defects, legislative changes, and other code packages and plans to integrate them into on-premise environments - Communicate with senior leadership, business partners, and technology partners, representing the supported systems as a subject matter expert - Complete scheduled maintenance, legislative changes and changes required to optimize and streamline the existing application inventory (both purchased and Canada Life developed applications) - Perform application testing (together with Technology Services – Software Distribution and Global Technology Solutions teams) to ensure our application systems continue to run when software and hardware infrastructure upgrades occur - Provide first on call and back up support on a rotating basis - Troubleshoot application problems, and maintain an inventory of expertise for identified problems - Produce and update technical and maintenance documentation as specifics change; ensuring that all permanent fixes, discretionary work and work packages are properly documented - Complete development assignments as assigned through your team leader and negotiated with project teams - Create and/or update software development best practices - Ensure services, components, and applications are reused by yourself and others - Liaise and provide consulting support for applications to project teams What you will bring: - Degree/diploma in related discipline (computer science) or equivalent combination of training and experience - Demonstrated customer service focus - Demonstrated ability to analyze and solve problems - Training or knowledge and experience with: - Software design methodologies and documentation tools - Software requirements analysis and design principles - Quality assurance and testing of purchased applications - One or more of the following application development environment languages and tools: C#.NET, MS SQL, PowerShell, COBOL, XML, and Git. - Middleware technologies: Apache, JBoss - Application Performance Monitoring, specifically with tools such as: AppDynamics, Dynatrace, Splunk, Foglight - Network and Windows server infrastructure - Demonstrated ability to work as part of a team, plan, organize, and prioritize your own work, - Demonstrated ability to communicate effectively in writing and verbally in person or remotely - Ability to take initiative, demonstrate team-oriented leadership skills and attention to detail - Experience with application support and on-call duties - Mutual Fund and/or Segregated Fund industry experience is an asset - Bilingual: Fluent in both English and French is an asset Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   #indtech
Job ID
2022-22266
Job Locations CA-AB-Calgary
Posted Date 2 days ago(1/21/2022 12:16 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Regional Manager, Disability Management Services Offices.   Role description    This leadership opportunity is responsible for the overall performance of the Disability Management Service Office and provides support to ensure that we deliver on claims commitments in line with established service standards and work with plan members to expedite health recovery. This oversight responsibility includes ensuring effective claims adjudication and case management, delivery of our Disability Intervention Services program, ensuring compliance with best practice protocols and providing exceptional customer service. As a Regional Manager, you will passionately pursue a culture of “exceptional” customer experience and instill this vision in your team.   What you will do  - Claims Management & Rehabilitation and alignment with Best Practices - Oversee significant impact to company earnings/financial results through effective execution of our program - Ensure the overall high standard of claims adjudication, effective case management and rehabilitation services for disability claims is achieved - Active management of our morbidity model through effective execution of Best Practices associated with claims management and rehabilitation services - Identify and address pain points for customers, and continuous improvement opportunities for the management of claims   - Operations Management - Ensure Resources are aligned with requirements through use of the Resource Model, and regular monitoring of work volumes, client requirements and staff experience levels - Ensure data integrity for client and financial reporting; ensure process efficiency, cost effectiveness in all areas of the office - Oversee the delivery of service standards in the Disability Management Services office - Effectively transfer knowledge of best practices to the Disability Intervention Services team with a concentrated focus on the customer - Effective execution of our operating model - Ensure operational goals and metrics (productivity, service, quality, speed, claims cost) and oversight of resourcing and budget are accomplished - Participate in projects and pilots as required that support the development of operational policies, processes, innovations and tools to assist our National operations   - Leadership and development - Attract and retain knowledge-based talent in building a high-performing team - Work with Strategic Health Practices and Operations Support Services to ensure delivery of appropriate training programs for new and existing staff; support continuous improvement initiatives - Coaching and developing talent so people can be the best they can be - Delivering on our Employee Promise - Performancemonitoring of results to ensure we meet our commitments - Performance management for office management team members, including coaching, development and feedback, annual appraisals, etc.   - Customer Experience - A commitment to providing our customers with a superior client experience and driving this within our culture - Ensure accurate delivery of superior service to customers, encompassing claim adjudication, management and payment - Building a collaborative Partnership with Business Development to understand the local disability market - Attend client meetings to address areas of service concern, problem solving and to review opportunities for enhanced service   What you will bring  - Completion of a post-secondary degree or equivalent combination of education or experience - 10+ years’ work experience in a related field and disability claims management experience - Proven leadership skills that facilitates buy-in and commitment to our vision - Operational management skill and experience, particularly in front line customer service and client relationship building - Proven ability to develop and maintain collaborative business relationships - Experience in facilitating change effectively - Superior analytical, communication and problem solving and people management skills - Self-starter, successful negotiator, and skilled decision maker - Demonstrates a bias for action and a continuous improvement mindset     Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   *LI-KL1 #LI-Hybrid
Job ID
2022-22265
Job Locations CA-BC-Vancouver
Posted Date 2 days ago(1/21/2022 12:17 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Regional Manager, Disability Management Services Offices.   Role description    This leadership opportunity is responsible for the overall performance of the Disability Management Service Office and provides support to ensure that we deliver on claims commitments in line with established service standards and work with plan members to expedite health recovery. This oversight responsibility includes ensuring effective claims adjudication and case management, delivery of our Disability Intervention Services program, ensuring compliance with best practice protocols and providing exceptional customer service. As a Regional Manager, you will passionately pursue a culture of “exceptional” customer experience and instill this vision in your team.   What you will do  - Claims Management & Rehabilitation and alignment with Best Practices - Oversee significant impact to company earnings/financial results through effective execution of our program - Ensure the overall high standard of claims adjudication, effective case management and rehabilitation services for disability claims is achieved - Active management of our morbidity model through effective execution of Best Practices associated with claims management and rehabilitation services - Identify and address pain points for customers, and continuous improvement opportunities for the management of claims   - Operations Management - Ensure Resources are aligned with requirements through use of the Resource Model, and regular monitoring of work volumes, client requirements and staff experience levels - Ensure data integrity for client and financial reporting; ensure process efficiency, cost effectiveness in all areas of the office - Oversee the delivery of service standards in the Disability Management Services office - Effectively transfer knowledge of best practices to the Disability Intervention Services team with a concentrated focus on the customer - Effective execution of our operating model - Ensure operational goals and metrics (productivity, service, quality, speed, claims cost) and oversight of resourcing and budget are accomplished - Participate in projects and pilots as required that support the development of operational policies, processes, innovations and tools to assist our National operations   - Leadership and development - Attract and retain knowledge-based talent in building a high-performing team - Work with Strategic Health Practices and Operations Support Services to ensure delivery of appropriate training programs for new and existing staff; support continuous improvement initiatives - Coaching and developing talent so people can be the best they can be - Delivering on our Employee Promise - Performancemonitoring of results to ensure we meet our commitments - Performance management for office management team members, including coaching, development and feedback, annual appraisals, etc.   - Customer Experience - A commitment to providing our customers with a superior client experience and driving this within our culture - Ensure accurate delivery of superior service to customers, encompassing claim adjudication, management and payment - Building a collaborative Partnership with Business Development to understand the local disability market - Attend client meetings to address areas of service concern, problem solving and to review opportunities for enhanced service   What you will bring  - Completion of a post-secondary degree or equivalent combination of education or experience - 10+ years’ work experience in a related field and disability claims management experience - Proven leadership skills that facilitates buy-in and commitment to our vision - Operational management skill and experience, particularly in front line customer service and client relationship building - Proven ability to develop and maintain collaborative business relationships - Experience in facilitating change effectively - Superior analytical, communication and problem solving and people management skills - Self-starter, successful negotiator, and skilled decision maker - Demonstrates a bias for action and a continuous improvement mindset     Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   *LI-KL1 #LI-Hybrid
Job ID
2022-22264
Job Locations CA
Posted Date 4 days ago(1/19/2022 11:04 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   About Canada Life’s Enterprise Architecture Team   Canada Life’s Enterprise Architecture team works collaboratively with our business and IT partners developing technology strategies and roadmaps enabling the successful delivery of strategic business and IT goals.    Our team of experts work collaboratively across Canada Life, maintaining the Canada technology strategy and roadmap, developing, and managing target state architectures, and ensuring solution designs align with architectural directions and guardrails. Come join an organization committed to delivering innovative solutions.    Description Reporting to the Chief Enterprise Architect, the AVP Enterprise Architecture proactively and holistically helps guide the Technology Enablement Platforms line of business through technology transformation and optimization initiatives. Success in this role requires a strong partnership and collaboration with senior business and technology leaders across the organization.   Technology Enablement Platforms is a team consisting of Cloud, Data, API, DevOps, and Automation solutions. Their role in the organization is to build technical products consumable by their IT partners to drive consumption of modern capabilities. They build and deploy the cloud solutions that Canada Life’s applications run on; own and operate a cloud-based Data Platform that services the company; design and run the DevOps stack; provide the COE for robotics automation and design and govern modern application interface patterns (events and microservices).   This role focuses on understanding and applying existing, mainstream, and emerging technologies to transform and optimize the technology eco-system to achieve the desired business outcomes.  The AVP Enterprise Architecture responds to disruptive forces by helping facilitate the decision-making process and providing actionable recommendations on initiatives and policies to help Technology Enablement Platforms drive targeted business outcomes.   What you will do - Develop and maintain the overall architecture and IT strategy for our Technology Enablement Platforms line of business - Ensure products and projects delivered align with the architecture direction and balance budget, time, and delivery expectations - Apply business & technical acumen, knowledge, and experience to drive new ways of thinking about issues to resolve highly complex technical and business challenges - Drive IT eco-system opportunities and maintain awareness of industry trends, emerging technologies, and presents opportunities to senior business leaders - Recommend standards, best practices, and advocate for architectures that other lines of business in the organization will align to - Participate on the Architecture Review Council and raise items as required to collaborate on architecturally significant decisions - Lead a team of Portfolio Architects who are each aligned to Technology Enablement Platforms, managing and directing work volumes and providing governance and oversight - Lead all employee lifecycle events for all direct reports, including recruitment activities, selection, onboarding, and performance and professional management - Build and maintain a culture that focuses on consistently delivering customer value - Demonstrate and provide leadership in managing IT risk and ensure compliance across all products and projects - Design, implement and enforce governance strategies and tools for use across the enterprise     What you will bring - 10+ years of multi-disciplinary architecture experience in a large, complex organization - Bachelors’ degree in Computer Science and/or Software Engineering or equivalent experience - Ability to build and maintain collaborating stakeholder relationships across multiple geographies and business functions - Ability to effectively communication high-level concepts and solutions with Technology and Business teams - Values simplicity and is unafraid to challenge technical constraints to utilize an iterative and agile approach - Understands the framework (i.e. structure, people, processes, and technology) that supports an organization’s strategy and can successfully leverage it - Self-starter with the ability to comfortably operate in ambiguity - Proven experience leading a team to meet deliverables, and manage a team’s personal and professional development   Assets:  - Experience in the financial services industry or in a similar complex and regulated industry - Experience with application modernization techniques and exection - Experience with modern architecture patterns and cloud computing - Experience with modern data products residing in cloud (reporting platforms, analytics, and databases), model development concepts and data pipelines - Strong advocate for event driven architecture, Microservices, and DevOps to promote strong performance and continuous deployments - Architectural experience using modelling languages and frameworks, architecture practices and principles in Business, Information (data), Application, Technology, and Security architecture disciplines - Understanding of continuous architecture and value stream approach to business solutions Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22263
Job Locations CA
Posted Date 4 days ago(1/19/2022 11:03 AM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   About Canada Life’s Enterprise Architecture Team   Canada Life’s Enterprise Architecture team works collaboratively with our business and IT partners developing technology strategies and roadmaps enabling the successful delivery of strategic business and IT goals.    Our team of experts work collaboratively across Canada Life, maintaining the Canada technology strategy and roadmap, developing, and managing target state architectures, and ensuring solution designs align with architectural directions and guardrails. Come join an organization committed to delivering innovative solutions.    Description Reporting to the Chief Enterprise Architect, the AVP Enterprise Architecture proactively and holistically helps guide the Individual Customer line of business through technology transformation and optimization initiatives. Success in this role requires a strong partnership and collaboration with senior business and technology leaders across the organization.   Individual Customer provides individual insurance and wealth products and distribution and advisor solutions.  As the Enterprise Architect, you will work with the Individual Customer and Advisory Network teams to develop a holistic technology strategy and drive business value through strong enterprise governance.   This role focuses on understanding and applying existing, mainstream, and emerging technologies to transform and optimize the technology eco-system to achieve the desired business outcomes.  The AVP Enterprise Architecture responds to disruptive forces by helping facilitate the decision-making process and providing actionable recommendations on initiatives and policies to help Individual Customer drive targeted business outcomes.   What you will do - Develop and maintain the overall architecture and IT strategy for our Individual Customer line of business - Ensure products and projects delivered align with the architecture direction and balance budget, time, and delivery expectations - Apply business & technical acumen, knowledge, and experience to drive new ways of thinking about issues to resolve highly complex technical and business challenges - Drive IT eco-system opportunities and maintain awareness of industry trends, emerging technologies, and presents opportunities to senior business leaders - Recommend standards, best practices, and advocate for architectures that other lines of business in the organization will align to - Participate on the Architecture Review Council and raise items as required to collaborate on architecturally significant decisions - Lead a team of Portfolio Architects who are each aligned to a specific business area; managing and directing work volumes and providing governance and oversight - Lead all employee lifecycle events for all direct reports, including recruitment activities, selection, onboarding, and performance and professional management - Build and maintain a culture that focuses on consistently delivering customer value - Demonstrate and provide leadership in managing IT risk and ensure compliance across all products and projects - Design, implement and enforce governance strategies and tools for use across the enterprise     What you will bring - 10+ years of multi-disciplinary architecture experience in a large, complex organization - Bachelors’ degree in Computer Science and/or Software Engineering or equivalent experience - Ability to build and maintain collaborating stakeholder relationships across multiple geographies and business functions - Ability to effectively communication high-level concepts and solutions with Technology and Business teams - Values simplicity and is unafraid to challenge technical constraints to utilize an iterative and agile approach - Understands the framework (i.e. structure, people, processes, and technology) that supports an organization’s strategy and can successfully leverage it - Self-starter with the ability to comfortably operate in ambiguity - Proven experience leading a team to meet deliverables, and manage a team’s personal and professional development   Assets:  - Experience in the financial services industry or in a similar complex and regulated industry - Experience with application modernization techniques and execution - Experience with modern architecture patterns and cloud computing - Experience with a diverse technology landscape ranging from SaaS offerings to legacy mainframe systems - Strong advocate for APIs, Microservices, and DevOps to promote strong performance and continuous deployments - Architectural experience using modelling languages and frameworks, architecture practices and principles in Business, Information (data), Application, Technology, and Security architecture disciplines - Understanding of continuous architecture and value stream approach to business solutions     Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   #LI-Remote
Job ID
2022-22262
Job Locations CA-AB-Edmonton | CA-AB-Calgary
Posted Date 3 days ago(1/20/2022 2:17 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Medical Coordinator    Role description    The Disability Medical Coordinator medically manages complex disability claims in a pro-active manner.  This involves working directly with a claimant’s attending physician to achieve a level of functional improvement that supports the earliest possible return to employability.  The Disability Medical Coordinator accomplishes this by confirming the accuracy of a diagnosis, clarifying the functional impact of the diagnosis, accessing diagnostic testing (as needed), researching and arranging external specialist consultations, researching and securing external treatment providers, all aimed at functional improvement with the goal of a return to employability.   What you will do  - Commitment to living our values of Customer View, Integrity, Partnership, and Communities; - Assess the potential for medical coordination to impact the duration of a disability claim; - Assess diagnostic and treatment needs, developing plans through file review and telephone interview of claimants and involved treatment providers; - Negotiate and develop cost-effective, proactive plans for actions focusing on return to employability; - Maintain frequent ongoing contact with claimants, focusing on barrier resolution and functional improvements; - Provide ongoing support and consultation to Case Managers and Rehabilitation Consultants through the claim management process; - Prepare written reports detailing findings and recommendations; - Accurately maintain electronic file documentation and internal records. What you will bring  - Regulated healthcare professional with current registration in good standing with respective governing body (RN, OT, PT); - Preference given to candidates with an addictions and/or psychiatric training  - At least five years of clinical experience; - Ability to excel within a Purpose/Vision driven environment; - Proven ability to thrive in a challenging, demanding and dynamic work environment; - Strong organizational skills with demonstrated ability to be flexible and adaptable to changing priorities; - Excellent verbal and written communication skills; - Proven customer service skills; - Ability to work independently while contributing to team goals; - Excellent problem solving and decision making skills; - Ability to use MS Office suite (Word, Excel and Outlook); - Consenting to a criminal background check as well as the Government of Canada enhanced security screening is required. The cost of submitting these checks will be covered by Canada Life.     Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   *LI-KL1 #LI-Hybrid
Job ID
2022-22261
Job Locations CA-ON-Toronto | CA-ON-London | CA-MB-Winnipeg
Posted Date 3 days ago(1/20/2022 12:22 PM)
We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Director, Workplace Strategy & Change Management.   Given the size and scope of our organization, we have the flexibility for this position to be located in Winnipeg, London or Toronto.    Role description    Reporting to the Vice-President, Canadian Property Management & Services, the Director, Workplace Strategy & Change Management is a key leader of a team of property design and strategy staff. This role responsible for developing and evaluating the enterprise Workplace Strategies to support organization business objectives, drive innovation and cultural change, enhance the employee experience, optimize real estate, and manage costs. Using a research-based and insights-led approach, this role is accountable for developing the workplace value proposition, strategies, and case for change to support the Future of Work enterprise initiative. This role has a direct impact on the capability of the organization to engage staff, attract new talent and prepare for the future of work. This role has a broad scope of reach, with the opportunity to work with numerous internal and external business partners.   What you will do  - Provide strong leadership and oversight to workplace strategy analyst and design teams. - Collaborate with Business, Human Resource, and IT leaders to establish and maintain a workplace experience that engages the employees of Canada Life and ensures a high quality of customer service - Provide coaching and mentoring to accelerate the development of team members through a clear and compelling vision, establishment of goals, measurement of performance, and continuous feedback. - Develop a workplace technology roadmap that coordinates with HR, IT and Property Management to improve effectiveness of real estate operations and enhance the workplace experience for Canada Life employees. - Create and maintain a multi-year development plan including the workplace value proposition, strategic goals, and roadmap aligned to business objectives for each head office (owned) location. - Develop workplace strategies (which include workplace principles, workplace typology, work settings and space metrics) to support hybrid working, employee productivity & wellbeing, and sustainability. - Conduct organizational research using design-thinking methods and tools such as interviews, focus groups, work experience surveys, and workplace ethnography/observation to understand work process, patterns of work and user needs. - Develop a roadmap and strategy to educate and inform operational peers (HR, IT) and leadership on the Future of Work. - Establish workspace standards that are cost effective and drive employee effectiveness and engagement. - Develop the methodology for creating and measuring the different dimensions of our organization and develop occupancy plans and scenarios in alignment with our Future of Work strategies using space, occupancy, and real estate data to drive planning and execution of solutions - Develop workplace programs - user protocols, operating model and required technology. - Implement the new workplace standard and facilitate the change management process to ensure staff are prepared for the change and can make best use of the newly designed facilities. - Oversee the development of the capital plan.   What you will bring  - 10+ years of relevant facilities, construction, design, architecture, real estate and workplace strategy and planning experience - Knowledge of facility infrastructure, new construction, retrofits, FFE, occupancy planning & management, design and architecture. - Master’s degree in Architecture, Interior Design, Business Administration, Human Resource Management or equivalent - Experience at building and leading high performing engaged teams - Highly motivated, agile, with a proven ability to work in a fast-paced environment - Demonstrated problem-solving and analytical capabilities - Excellent communication skills with proven ability to build collaborative partnerships at all levels in the organization and ability to influence others - Ability to work within a highly time sensitive culture with multiple deliverables, often on the same timeline and requiring the significant use of judgement - Ability to anticipate, analyze and respond to a rapidly evolving and complex environment.   Be your best at Canada Life- Apply today    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  
Job ID
2022-22260