Current Career Opportunities

Reporting to Assistant Manager, Commission, this permanent full-time position is suited for an individual who is a quick learner, good with numbers, organized with excellent multi-task and time management skill, someone who shows strong attention to details and thrives in a fast-paced environment.   You will work closely with all members of Contracts & Compensation department, as well as the New Business, Policy Change and Wealth Operations.    What you will do  - Conduct investigation of commissions for all Canada Life products including Life, Health, and Investment policies. - Process commission adjustment payments for contractual and non-contractual changes for all Life, Health, and Investment Inforce Business. - Respond commission or compensation related inquiries from external/internal client. - Process Agent of Record change as per process guidelines on various product system. - Send information electronically to clients on a secure platform/process while complying Canada Life privacy guidelines. - Handle electronic filing of information to be maintained in various contract files for advisors and shared drives within the department. - Ad-hoc projects assigned by leader. - Provide other administrative tasks as required.   What you will bring  - College diploma or University degree (Business Administration program). - One year of insurance or industry related experience. - Strong analytical ability, problem solving and organizational skills. - Quick leaner with strong attention to detail accompanied by excellent accuracy. - Customer service oriented, demonstrated initiative and problem-solving skill. - Strong organizational skill – multi-task and prioritize high volume work while managing deadlines. - Technically savvy and proficient in using Microsoft Office products including Excel and Word. - Excellent verbal and written communication skills. Communication in French would be an asset. - Product knowledge and use of various admin systems would be an asset (TSO, Investment Center, INGENIUM, Unitrax, Siebel and FASAT). - Strong adaptability to change.  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

  What you will do  - Monthly and quarterly reporting, analysis and commentary on business activities. - Analyze and reconcile data from different sources determine if adjustments or corrections are required, and take necessary action - Provide explanations and answer inquiries to ensure departments provide accurate and complete information as required - Prepare working papers, spreadsheets, and analyses of financial information to support the financial statements - Compile, consult and assist with budgeting and planning activities. - Support senior management with creation of PowerPoint presentations. - Special projects and activities as assigned  What you will bring  - Established experience in financial analysis - Previous experience with financial reporting, planning and budgeting - University degree in Business, Finance or equivalent - 3-5 years of related experience, preferably in a financial services environment - Pursuing a professional accounting designation - Excellent analytical, problem solving and technical accounting skills are essential - Ability to manage competing priorities in a deadline driven environment with a high level of accuracy - Self-starter who takes initiative to improve on existing processes, work independently and establish priorities - Excellent computer skills in Excel, PowerPoint and SAP - Excellent interpersonal and teamwork abilities Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, Winnipeg.   Be your best at Great-West Lifeco and Canada Life - Apply today!    Great-West Lifeco Inc. is a leading international financial services holding company headquartered in Canada with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. It operates in Canada, the United States, and Europe under the brands: Canada Life, Canada Life Germany, Canada Life UK, Canada Life Reinsurance, Empower Retirement, Putnam Investments and Irish Life.   In Canada, Great-West Lifeco operates under the Canada Life brand, offering a broad portfolio of financial and benefit plan solutions and serves the financial security needs of more than 12 million customers. Globally our combined companies have approximately 24,500 employees, 205,000 advisor relationships, and thousands of distribution partners – all serving more than 30 million customer relationships across these regions.   Being a part of our organization means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You are part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.     We are one of Canada's top 100 employers!       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           We would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Role description  Collaborativebusiness partnerwith the Regional Sales Support Managerwho elevates and adds value to the sales experience for field leaders, advisors, and customers through excellence in sales support, service, and operations. Day to day management of regional operations.Leader who fosters a culture of success through coaching, empowerment, and accountability.    What you will do  - In collaboration with RSSM,provide leadership and regularly scheduled coaching sessions to aligned Sales Support & Operations (SSO) team to drive performance, achieve business objectives and realize operational excellence following our organizational vision, purpose and values.  - Responsible for developing talent and capabilities in regional alignment with the overall business strategy for Sales Support and Operations and for the local team  - In collaboration with RSSM, accountable for the Advisor Support Program participation, engagement, and experience in aligned region.   Partnering closely with the leader of the Relay program and nearby regions for resource and scheduling needs.  - Responsible for working with RSSM, regional sales leadership and the SSO teams to implement annual and/or quarterly business plans, in alignment with the national strategy.   - Align and execute national consistency and contribute to creative and innovative solutions. As assigned, participate on projects or new initiatives including the successful execution/roll out of those projects.    - Accountable for overall day-to-day operations in the region including premise management, BRP (business recovery plan) maintenance and activation, budget (i.e. recognition, travel and operations), space recoveries, and regional/national operational process enhancements.   - Fosters a clear understanding of role objectives, key accountabilities, business impacts, and organizational processes.  Identify inefficiencies with possible solutions to the RSSM.   - Sponsoring the execution of compliance including education, coaching, and monitoring as required (i.e.mandatory training completion, implementation of control procedures, reporting and monitoring).  - Supports relationships with local distribution partners, SSO head office team and other head office partners (as applicable).  What you will bring  - Commitment to and proven track record of learning and development   - Anticipates future consequences and trends accurately within their region  - Connect with National strategy- linking back to the organization and the bigger picture   - Sponsor and empower an environment of innovation – easily approachable and able to tactfully provide feedback   - Quickly learn and integrate new technology  - Commitment to personal and continuous improvement  - Committed to hiring, coaching, and developing top talent  - Execute annual performance management cycle including business planning, goal setting and development, talent review, performance summaries  - Setting performance expectations for a high-performance sales and service culture while leveraging individual and team strengths  - Encourage team members to continuously develop, leveraging tools available such as Percipio, annual L&D allocation, etc.  - Demonstrated leadership qualities including ability to effectively communicate effectively, coach and support a team of operational professionals  - Skilled at building strong, collaborative relationships with multiple business partners  - Strategically connect with the right business partners to achieve business results  - Actively seeks out different viewpoints and leverages the benefits of different perspectives   - Seeks to understand the perspective of others when he or she disagrees with them and responds appropriately  - Foster a high performance, engaged team of operations professionals that execute on business plans and align to the national business plan  - Creates an environment of actively driving for operational excellence  - Anticipate future needs, proactively planning and changing direction when needed  - Work with the team to ensure all roles are clear on how to put “the customer at the centre of what we do”  - Operations acumen including ability to manage a budget, premise management as well as building and executing on a business plan  - Demonstrates change leadership, leading change in an engaging manner, being transparent and forward thinking  - Manoeuvring ambiguity, demonstrating strong resilience, being able to conduct crucial conversations on in a timely and efficient manner, grit and being an anchor for the team  - Fosters an environment in which people who are culturally diverse can work together cooperatively and effectively in achieving organizational goals  - Ownership of personal development, SMART goals, Individual Development Plan  - Continuously working on and following through on personal development  - Using the skills learned in day to day environment to escalate performance  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.       Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  

As a Regional Sales Representative, you’ll work closely with the Regional Sales Manager and sales support teams to create greater consistency and accessibility to wholesale support for Advisors associated with Canada Life.   What you will do  - Deliver bottom line wealth sales growth by working in collaboration with our Regional Sales Managers (Wealth) to generate sales and meet and exceed sales targets - Prospect new leads and leverage an existing database of contacts to build and strengthen relationships with advisors by phone, virtually and a through a limited amount of face to face interaction. - Utilize Salesforce to closely track calls and log appointments, manage the sales workflow, upload new contacts and monitor progress - Lead generation of prescribed conversion rates and sales targets - Grow the region by optimizing Advisor relationships and providing follow up and marketing support to advisors - Partner with Advisors to develop an understanding of their book of business (i.e. goals, targets, expectations, needs) with existing advisors in the territory - Uncover sales and cross-selling opportunities and educate advisors on the benefits of incorporating wealth solutions into their book of business - Represent the wealth business as an expert consultant in matters related to; the industry, product, regulatory and advice on wealth solutions - Provide pre and post-sales support by developing / providing sales strategies, concepts, marketing ideas and support. - Contribute to and consider new approaches to doing business with advisors and clients What you will bring  - Post-secondary education in a related field (i.e. business, marketing, psychology, university degree or diploma) - 2-5 years’ experience in the Financial Services / Insurance industry preferred - CSC designation preferred or in process within first few months - Strong interpersonal / relationship-building skills and a work ethic that demonstrates you are sales and results oriented, a motivated self-starter, career focused, dynamic and involved in extracurricular activities - Excellent social skills and thrives in a team environment - Expert communicator with the ability to present, train and transfer knowledge to a variety of audiences - Great telephone etiquette with the ability to manage high call volumes - Negotiation skills; perseverance when encountering discouraging setbacks - Competency in investment product knowledge, tools and sales concepts and having an in-depth marketplace awareness and awareness of the impact of developments and trends on the organization and the industry - Self-starter with high energy and ability to pick up concepts quickly - Creative marketing and problem-solving skills  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Looking for skilled career individuals to join an innovative organization.   Are you a great communicator and have a desire to support others?  Are you fluent in English and French?  Do you have an analytical way of thinking and an attention to detail?   We are looking for an energetic, creative and enthusiastic individual to join our Client Service team.     What you will do  - Provide first rate customer service to policy owners, advisors/brokers, Living Benefits managers, accountants, lawyers, financial institutions and Head Office departments - Provide technical /contractual information, and direction by interpreting contractual policy provisions, tax regulations, existing guidelines and system processes - Handle requests received by email and over the phone. - Consult with senior peers where necessary to develop satisfactory solutions - Accurately administer contractual and non-contractual changes - When processing changes and quotes, ensure proper authorizations are received, accurate calculations are done, and system records are updated. - Maintain a working knowledge and understanding of current, and historical Living Benefits products - Provide input to Leader to improve workflow, processes, and procedures - Consistently meet or exceed established standards for production and quality - Accurately index and triage incoming and completed work into our OnBase workflow system - Contribute to special assignments or projects in support of department goals What you will bring  - Excellent verbal and written communication skills in both in both English and French - Self-motivated and enjoy a challenging and demanding workload - Demonstrated customer service skills - Proven ability to learn and grasp new concepts, with high attention to detail - Excellent math and problem solving skills - Strong interpersonal skills and the ability to work in a team environment - Ability to exercise flexibility, initiative, good judgment and discretion - Willingness to actively pursue learning and self-development by participating in corporately offered and industry-related courses - Highly organized with excellent time management skills - Post-secondary diploma in a related field is an asset  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid  

We are looking for a Business Systems Analyst.   Given the size and scope of our organization, we have the flexibility for this position to be located anywhere across Canada.   This is an exciting time to join the GC Tech organization as we continue to build, enhance and support the technologies and systems that deliver functional value to our Group Customer business partners.  As a Business System Analyst on our DevOps team, you will contribute to the ongoing development and sustainment of systems through design, development, support and maintenance activities in addition to the building of new application systems through the modernization and integration of existing legacy systems.   The Business Systems Analyst will work closely with the business and leadership to understand business needs, requirements, and strategic opportunities. Working in a team environment, they are responsible for: - Representing the business’ requirements, - Defining and designing the business functionality of the system, - Ensuring that the system meets the defined business requirements. - Understanding and defining a strategic vision for key systems based online of business, their needs, known risks and dependencies in partnership with portfolio solutions architects. - Applying advanced knowledge to help implement solutions to resolve complex problems or capitalize on new ideas, which may be independently or through leading or supporting the collaboration with other stakeholders. - Applying Agile knowledge and experience to capture and shape business needs and requirements so that they can be progressively refined into Epics and user stories that the Agile teams can work with to deliver value. Helping to uncover and maximize the business/customer/user value of planned initiatives through facilitation, analysis, and modeling techniques. Deep understanding of how Agile teams work and how value flows through the system and gets delivered to the customer.  Accountabilities:    Discover/Scoping - Working with the portfolio team and business partners, use intake, triage, and formalized discovery processes to define the problem/opportunity and expected business benefits for each target stakeholder group. - Working with the portfolio architect and business partners, gather and define enough high-level requirements to develop a high-level system impact assessment, scoped solution, and business case. - Lead and orchestrate the overall analysis, scoping, estimating, and planning for Small to Medium initiatives - Lead the elicitation and validation of business requirements using various methods, techniques, and tools  Planning - Define detailed business requirements using waterfall or agile requirement gathering methodologies, functional and non-functional specifications for each work package to be assigned to DevOps squads for detailed design, build and execution. - Help facilitate the assignment of work packages to DevOps squads for prioritization and execution. Execution & Operationalization - Provide support to other squad BSAs, Developers and Quality Assurance Analysts during the detailed, design and build delivery phases. - Help facilitate the analysis between DevOps squads as business scope, requirements and/or the solution evolves during the delivery lifecycle. - Work with quality assurance team members to ensure adequate testing and validate that the system meets business needs/expectations. - Lead and facilitate meetings, walkthroughs, workshops, and reviews of deliverables - Contribute to training strategies and business implementation planning. - Help coordinate development and delivery of training & support materials for affected stakeholders Must-Have: - Accreditation in Business Analysis or equivalent credentials/experience. - 2-5 years as a Business Systems Analyst in a Technology delivery environment - Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc) or equivalent combination of training and experience. - Strong analytical and problem-solving skills, particularly critical thinking, with a strong attention to detail. - A focus on understanding the desired business outcomes and delivering to meet those outcomes - Customer centric approach to problem solving with the ability to collaborate, resolve conflicts, and reach consensus with others. - Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally and to translate business requirements into technical instructions for software developer audiences. - Ability to work in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams - Comfortable working in a fast-paced, dynamic environment and operating under levels of uncertainty - Ability to adapt to changing priorities. - Ability to grasp concepts quickly and to work independently with minimal direction. - Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality  Nice-to-have: - Experience working within an Agile Scrum and/or Kan Ban team - Experience in both waterfall and agile methodologies. - Experience working with, or within, a financial services organization  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

This is your opportunity to help transform one of Canada’s largest and most trusted companies and join the Digital Hub and Brand Measurement and Marketing team. We operate like a start-up within one of Canada’s largest insurance and financial institutions. We are looking for an energetic Paid Media specialist to Join our growing digital marketing team at Canada Life reporting to the Associate Manager, Paid Media. Showcase your expertise in performance marketing by leading the management of campaigns across a multitude of paid channels with varying budgets. You’ll be managing paid acquisition tactics and strategies that will display your expertise in digital marketing and paid media.   Do you have a passion for digital marketing? Do you ALWAYS think about the customer first? Do you have a track record of success as a paid media marketer in banking, insurance or asset management? If you answered a wholehearted yes to all these questions, we want to talk to you.   What you will do  - Create, execute and optimize paid search, display, and paid social campaigns, with a focus on increasing ROI to meet campaign objectives - Manage PPC marketing campaigns across all paid media platforms from Google AdWords, Microsoft, Facebook/Instagram etc., for multiple campaigns - Perform ongoing keyword research, identify new opportunities for ongoing PPC campaigns as well as optimizing existing campaigns - Analyze campaign results and adjust tactics to improve/develop campaigns using data to evaluate testing and drive performance - Optimize campaigns based on A/B testing including ad copy and landing page elements to determine learnings or scalings - Identify user journeys and conversion path and optimize online conversion funnels - Manage campaign expenses, calculating budget forecasts, estimating monthly costs and reconciling discrepancies with accounts payable team - Evaluate new opportunities and new functionality through betas, provide thought leadership and perspective for adoption where appropriate - Collaborate with & manage 3rd party digital marketing agencies and other vendor partners - Communicate with cross functional teams, presenting recommendations, creating internal working documents to help educate key stakeholders What you will bring  - 3+ years' experience in a similar paid media role - Exceptional oral and written communication skills - Solid understanding of performance marketing, conversion, and online customer acquisition - Strong understanding of the Google Ads platform (Paid Search/SEM, Display Advertising, YouTube etc.) - Experience in building and actively managing internal audience lists including RLSA, Display Remarketing - Comprehensive understanding of Paid Social (Facebook/Instagram, LinkedIn and other platforms) - Google Ads, Microsoft Advertising and Meta certification as well as any other industry-relevant accreditations - Agile marketing certification or experience preferred - Experience with web analytics tools (e.g, Google Analytics GA4, Adobe Analytics, etc.) - Up to date with the latest trends and best practices in paid media - Flexible and adaptable in learning new paid media strategies & new platforms/software - Knowledge of HTML, CSS, and JavaScript development and constraints  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We currently have an opening in our Call Centre for a Customer Service Representative for our Creditor Underwriting department. We contact applicants over the phone who are applying for Creditor Insurance for the purpose of collecting medical information and to complete required questionnaires.   What you will do  - Handle inbound and outbound calls to obtain medical information from applicants - Responsible for processing applications - Process requests for additional information from underwriters - Respond to calls in a timely and professional manner - Maintain performance standards such productivity, quality, and schedule adherence What you will bring  - Customer service focused - Ability to handle a fast-paced environment - Knowledge of Medical terminology (course completed or in progress) - Excellent listening and communication skills - Professional and able to maintain confidentiality  - Strong keyboarding skills with high level of accuracy - Able to work between 8am - 8pm (two shifts on rotation)  - Positive and collaborative attitude Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Job Description Technology redefines the way we work and delivers to meet business needs and elevates the customer experience. You’ll be part of an organization that is embracing modern technology and innovative ways of working.        Our Technology team is a strategic partner in our business – with an ambition to be a forward-thinking technology organization delivering secure, resilient, and leading solutions that support Canada Life and the well-being of millions of Canadians.      Our Data & Analytics team within Individual Customer Shared Services enables our business partners with improved decision making & trend analysis through business intelligence, data mining and analytics.      We are seeking a highly motivated and experienced Data Integrity Lead to lead our team of Data Integrity Analysts and Quality Assurance professionals to ensure that data integrity standards are met across the organization.  The position will play a key role in identifying improvement initiatives and driving a culture of continuous improvement.   What you will do:    - Lead a team of Data Integrity Analysts; prioritize tasks appropriately - Ensure the accuracy and completeness of data across multiple platforms through analysis, auditing, and reporting - Work with relevant specialists to continue to develop and maintain data integrity policies and procedures in alignment with organizational goals - Conduct regular audits of data to identify errors, discrepancies, or missing information - Investigate root causes of data issues and work with relevant teams to resolve them - Generate reports on data integrity findings for internal and external stakeholders - Measure KPIs for the team and report progress to key stakeholders - Keep abreast of new developments in data management and data integrity best practices - Train staff on data integrity procedures and policies - Assist with the development and implementation of data governance framework - Monitor compliance with data integrity policies and procedures - Escalate non-compliance issues to senior management as needed - Maintain up-to-date knowledge of relevant laws, regulations, and industry best practices   What you will bring:    - Bachelor’s degree in computer science, information technology, or related field; or equivalent business experience - 5+ years professional experience working with data - Experience developing and implementing data quality control processes - Exceptional attention to detail and strong analytical skills - Experience with SQL or other database management systems - Experience with data visualization tools, such as Tableau or Power BI - Ability to work independently as well as being a strong team player - Proficient in Microsoft Excel - Strong written and verbal communication skills - Good team leader qualities including motivator and coach   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid  

We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   Reporting to the Assistant Manager, GRS Issue, the candidate will be responsible for supporting the Issue Customer Service Specialist team with several daily accountabilities and ultimately providing business partners and clients with exceptional service.   What you will do  - Monitoring a team shared mailbox - Assembling contractual client and member material into electronic format and delivering documentation to Client Relationship Managers via email - Following up with Client Relationship Managers for client signatures on required contractual material - Preparing signed legal documents and submitting them to applicable government offices - Handling plan sponsor requests for member booklet orders - Maintain statistical tracking for legal files and outstanding documentation What you will bring  - Working knowledge of OmniRIM & GPAS is a definite asset - Demonstrates above-average accuracy and performance in current role - Excellent communication skills; both oral and written - Attentive to detail and timely execution - Comfortable communicating with a variety of internal business partners - Skilled in Microsoft Office tools including Word, Excel and Outlook - Organized and able to work in a dynamic and fast paced environment - Strong interpersonal skills; must be a team player - Able to prove reliable and dependable working habits - Effective planning and organizational skills   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

As the Manager, Insurance Sales Strategies, participating life insurance, your primary accountability is to lead initiatives in the creation and development insurance sales strategies and supporting marketing collateral used by advisors and wholesalers within Canada Life.    Role purpose:   - Support advisors and wholesalers by creating revenue generating, innovative sales strategies that are easy to use, meet their clients’ changing and diverse needs and help drive corporate objectives  - Advocate for insurance wholesale and sales enablement by educating business partners on field perspective and needs   - Strong ability to analyze the competitive participating life insurance landscape. This analysis will feed into the creation of support material for wholesale and field management in their discussions around competitive intel.  - Deliver sales strategy presentations and support other field events to help market products, tools and concepts  - Creation and delivery of wholesale sales training materials  - Collaborate with the field and head office partners to build out advisor packaging and roll-out strategy for sales initiatives  - Lead insurance sales strategies projects from inception to implementation  - Collaborate and partner with business unit leadership, including SVPs, AVPs and other senior leaders to manage expectations, plan work, and solve problems   - Create and deliver sales strategy presentations for wholesaler and advisor audiences   - Provide input into point of sale and illustration tools    Qualifications and Competencies:   - A minimum of five to seven years experience in the financial services industry, preferably with some distribution background  - Participating life insurance subject matter expert.  With a focus on the underlying mechanics and sales positioning.  - Expert knowledge of the competitive intelligence landscape pertaining to participating life insurance.    - Experienced with training wholesale and advisors on positioning life insurance   - A self-starter who can work independently   - Enjoys a strong team-focused working environment  - A good understanding of non-participating insurance products (Life and LB)  - A university degree supplemented by training in financial services products  - Proven ability to adapt and manage change  - Demonstrated resiliency under pressure  - Proven creative and innovative thinking skills  - Demonstrated collaborator, negotiator, and partner  - Proficient with Microsoft Office (Word, PowerPoint, Excel)      Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London.   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

At Canada Life, we believe in improving the financial, physical and mental well-being of all Canadians. Our products and solutions are delivered all across the country by exceptional advisors, making our relationship with advisors one of the most important ingredients in our success. Within Canada Life, the Advisory Network team manages and supports those relationships, ensuring advisors have the information and knowledge they need to be successful.   As an Assistant Email Specialist, you will be responsible for the end to end strategy and implementation of advisor email journeys driving to greater engagement and readership of our communications, aligned to the Canada Life brand. This role requires understanding of advisor channels, journey mapping and implementation of segmented communications through the Adobe Campaign & Salesforce Marketing Cloud platform. The role also requires a deep understanding of best practices, KPI measurements, and insight generation to continually improve the advisor email experience.   What you will do    • You will be responsible for the end to end strategy and implementation of advisor email journeys driving to greater engagement of our Canada Life brand. • Monitor email performance data, conducting campaign level quality assurance and A/B testing, making data-driven recommendations to the Distribution Communications team to enhance future communications • Strive to consistently improve user experience and email performance by leveraging data analytics and sharing with Distribution Communications team, to create communications based on data and A/B testing. • Working along side the Manager, Distribution Communications Engagement, you will be responsible for establishing KPI’s and analyzing open rates and overall email data against KPI’s. • Designing emails for each channel, using HTML coded templates. • Maintain and revise current deployment best practices and processes. • Accountable for determining, planning and delivering channel-specific audience needs for the channel’s advisor website and other electronic applications, based on understanding of distribution business strategies and priorities, online best practices, advisor, business practices • Understand the unique needs and challenges of each distribution channel with regards to communications elements (banners, logos, distribution lists, copied and blind carbon copied lists). • Share innovation, emerging trends and propose new opportunities to enhance communication deployment.   What you will bring    • Salesforce Marketing Cloud experience would be considered an asset • Organized and detail-oriented, producing polished, high-quality output • Have an analytical mindset; asking the why or how behind why a campaign is or isn’t doing well, and how to pivot when needed. • Lead education and implementation of email best practice using data to improve email campaigns. • Knowledge and experience in managing online content • Self-starter, keen problem solver with a collaborative approach and positive can-do attitude • Ability to thrive in a fast-paced environment with proven ability to manage competing priorities in a highly organized manner • Meticulous attention to detail • Strong communication skills with a passion for continuous improvements • Financial services industry experience, insurance preferred • Familiarity with distribution sales channels as asset   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for a Business Systems Specialist     Investment Operations Support is a team providing support to the Investment Operations team and its technology requirements.   Our team is looking for an individual that can help us in our efforts to support the daily operations requirements and work on several projects and initiatives throughout the year. This individual’s focus will be on supporting reporting requirements of various stakeholders.   What you will do - The Business Analyst works closely with the IS team and business leaders to support the day-to day operations.: - Provide initial technical support to investment operations. - Maintain key configuration in our back-office system. - Champions of continuous improvement in providing technical support and oversight for any investment operations initiatives. - Liaison with IS, external vendors and other stakeholders in the support of our back-office system. - Work closely with our vendor in raising system issues and with the IS team - Performing initial functional testing of system changes and supporting user acceptance testing of those changes What you will bring - Business Analyst Certificate program or equivalent combination of training and 2-5 years of experience - Good understanding of business principles and investment accounting - Understanding of SQL query building with SQL Developer or other software - Have experience using report writing tools such as BI Publisher - Understanding of general IT project methodologies, processes, and practices - Strong analytical and problem-solving skills - Expertise with MS Office suite and use of Excel macros. - Communicates in a clear and concise manner, both written and verbal, that is appropriate for the audience - Good interpersonal skills and a demonstrated ability to work effectively in a team environment - Ability to adapt to change and perform effectively under pressure - Effective planning and organizational skills - Available for on-call afterhours support as required   Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid  

Join Canada Life's Advisory Network as our Director of Data Science and drive business growth through the activation of cutting-edge AI and data science capabilities. In this senior leadership role, you will lead the charge in fostering cross-functional collaboration, using your hands-on expertise and persuasive skills to ignite fast-paced innovation and drive measurable results for the organization   What you will do  - Design and implement data science strategy, roadmap and KPIs to align with the overall business objectives, while staying current with industry trends and advancements in AI and data science - Champion the use of advanced analytics by collaborating with business units to understand their needs and solve business problems - Drive cross-functional collaboration and deliver analytical projects across the Advisory Network's lines of business - Oversee the implementation, validation, and deployment of models, as well as their periodic refresh or revision - Build relationships with business subject matter experts and develop novel features to enhance model performance - Communicate analytical insights through executive presentations that support advanced analytics initiatives - Lead a team of data scientists, fostering a culture of collaboration and innovation - Continuously improve processes and methodologies through a drive to succeed, critical thinking, and an inquisitive nature - Embody the values of trust, teamwork, and accountability in all areas of work What you will bring  - PhD/MS in a related field such as Computer Science, Statistics, engineering or Applied Math - 8+ years of experience in decision science, data science, and advanced modelling - 5+ years of experience leading advanced analytics teams and delivering on key analytical initiatives - Strong storytelling skills and experience building advanced analytics solutions for various businesses - Hands-on experience with modern data science and machine learning tools, including Python, Pandas, scikit-learn, XGBoost, Tensorflow, Keras, Pytorch, and SQL - Strong coding skills and knowledge of DevOps tooling and cloud services - Proven leadership experience in leading advanced analytics teams and mentoring data scientists/analysts - Strong communication and relationship-building skills and a passion for solving complex business problems - A focus on details, critical thinking skills, and a drive to succeed - A commitment to embodying the values of trust, teamwork, and accountability - Wealth and insurance experience is an asset.  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Waterloo, Toronto, London.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

The Suspense Account Analyst is responsible suspense account reconciliations ensuring outstanding items are cleared on a timely basis   Accountabilities: - Balance GWL/LL/CL Individual Suspense accounts and ensuring outstanding entries cleared on timely basis - Complete open items process for GWL/LL/CL accounts - Complete Quarterly interim statements - Process return cheques for LL, GWL & CL - Answer email inquiries from both internal and external clients in a timely fashion Qualifications and Competencies: - Strong mathematical skills - Knowledge of accounting practices - Demonstrated problem solving skills - Team player with the ability to work independently - Change adaptive – ability to thrive in a fast pace environment - Ability to handle multiple priorities - Ability to start work regularly at 8:00am - Flexibility to work overtime occasionally if available - Familiarity with LL mainframe, GWL mainframe (for prolific vouchers), Ingenium 5.4 and 7.7 and New Business Now (NBN) systems - Able to work with spreadsheets within Microsoft Excel Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

The Technology Risk Analyst is part of the Global Corporate Technology organization and is responsible for IT risk management services for Canada Life.  He/she will report to the Technology Risk Manager and work closely with various stakeholders within the department, and across the organization, to help identify and manage risk requirements in a timely manner with the goal to reduce/control technology risks, which is expected by our customers, regulators and audit.   What you will do  - Responsible for the Risk Management responsibilities for Global Corporate Technology, with the goal of managing and controlling risks that may negatively impact our company, customers, or reputation. - Protect the stability, operability and availability of all Global Corporate systems; and preventing disruption to our systems from materializing, by effecting managing and controlling risk. - Thorough understanding of our IT Risk, Controls, and Audit processes and procedures. - Analysis and identification of gaps in our current IT policies and standards for our systems and documenting those risks and remediation plan, in the form of an exception or audit gap. - Work closely with IT Risk, Audit, and various stakeholders through the Technology Risk Management processes - Point of contact for tracking and reporting on status during the Exception and Audit processes and provide timely follow up as required on status of exceptions, audit actions and remediation plans. - Identification and tracking of any new risks that materialize for our systems and working closely with IT Risk and Audit through the evidence and closure process for remediated exceptions and audit actions. - Responsible for various technology risk reports and providing communication to stakeholders on outstanding risks that may impact their business. - Resource will work closely in tools such as SharePoint, Service Now, Power BI, Confluence, JIRA, and Microsoft Office products.  - Point of contact and subject matter expert for the department on technology risk and responsibility to support various stakeholders as required. What you will bring  - Graduated from post secondary education in an information technology or related field. - 5+ years working experience in information technology. - Firm knowledge and practical experience with IT methodologies, processes and practices. - Ability to challenge the status quo when required on key technology risk standards, policies and controls. - Positive attitude and comfortable working in the field which is ever changing and has demanding deadlines. - Decision maker with the ability to problem solve, ask the right questions, and come to their own conclusions.  - Strong written and verbal communication skills, with ability to communicate effectively to a non-technical audience.  - Self-motivated team player who can work both independently and collaboratively in a virtual setting. - Demonstrated ability to work independently on completing tasks, with minimal oversight. - Demonstrated critical thinking and analytical skills, with attention to detail. - Demonstrated ability to multi-task, and prioritizing multiple competing priorities in a professional manner. - Customer-focused, results-oriented and a risk management mind-set. - Passionate about technology risk management, and the customer experience. - Demonstrated high level of personal ownership, and collaborative team- work. - Understanding of Information Technology Risk, Audit, and Compliance policies and procedures.  - Experience in Technology Risk Management is considered an asset. - Related professional certifications such as ISACA, CRISC, CISA, CISSP is considered an asset. - Background in the Insurance or Banking Industry would be an asset.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.   Be your best at Great-West Lifeco and Canada Life - Apply today!    Great-West Lifeco Inc. is a leading international financial services holding company headquartered in Canada with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. It operates in Canada, the United States, and Europe under the brands: Canada Life, Canada Life Germany, Canada Life UK, Canada Life Reinsurance, Empower Retirement, Putnam Investments and Irish Life.   In Canada, Great-West Lifeco operates under the Canada Life brand, offering a broad portfolio of financial and benefit plan solutions and serves the financial security needs of more than 12 million customers. Globally our combined companies have approximately 24,500 employees, 205,000 advisor relationships, and thousands of distribution partners – all serving more than 30 million customer relationships across these regions.   Being a part of our organization means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You are part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.     We are one of Canada's top 100 employers!       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           We would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Advisory Network believes in supporting advisors by understanding the strength and breadth of our diverse advisor relationships, and ensuring their needs are represented in everything we do.   As an Associate Distribution Communications Manager, you will help Advisory Network senior leadership develop key messages and implement market development event and communications strategies to move the needle on advisory network priorities.   Your efforts and expertise will also support the Distribution Communications team to ensure our Advisory Network story is represented within Individual Wealth, Insurance and Customer Experience and Marketing projects and our channel leaders ‘take’ is reflected.   What you will do  - Develop and execute core messaging blueprint for your aligned Advisory Network business unit, to bring focus to highest priority deliverables and to enable clear and consistent advisor messaging across all field-facing initiatives. - Support Advisory Network senior leaders with communication and advisor event strategy for Advisory Network initiatives and maintains visibility over all field-facing communications. - Deliver an integrated, data-driven, omnichannel communications and event content strategy that amplifies the Advisory Network value proposition through every advisor and firm touchpoint - Plan and implement innovative, advisor-centric communications and market development events - Translate line of business objectives into effective advisor-focused content strategies for virtual and in-person market development events. - Develop communications tactics which support advisors, field management and leadership - Provide 360-degree insight on distribution channel nuances, needs, goals and priorities. - Act as the subject matter expert for your aligned advisory network business unit, providing a resource for the Distribution Communications team by guiding them on sensitivities, tone, and messaging. - Oversees executive communications support for the VPs of your aligned business unit (including speaking remarks, presentations, etc.).  What you will bring  - University degree in communications or marketing. - 5+ years’ experience in marketing and/or in the financial services industry. - Exceptional relationship management and collaboration skills with colleagues, clients and third parties. - Ability to thrive in a fast-paced environment with proven ability to manage competing priorities in a highly organized manner. - Exceptional attention to detail. - Exceptional communication skills – written and verbal.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Technology redefines the way we work and delivers to meet business needs and elevates the customer experience. You’ll be part of an organization that is embracing modern technology and innovative ways of working.        Our Technology team is a strategic partner in our business – with an ambition to be a forward-thinking technology organization delivering secure, resilient, and leading solutions that support Canada Life and the well-being of millions of Canadians.      Our Distribution Technology& CIS team within Advisory Network &Customer Experience is dedicated to supporting our advisors and customers by ensuring our tools and our Mainframe applications reflect accurate, up to date client data.      We are looking for a Senior Software Developerfor our Distribution Technology & CIS Team who will report to Ryan Holden.      What you will do:    - Be part of an application support team focused on data integrity and remediation/decommissioning of applications to support digital capabilities and legacy migration work.   - Be a dual developer who is able to code in Mainframe technologies, VB 6.0 & .NET  - Design, develop, support, and test applications with a focus on quality, re-usability, and stability.  - Mainframe technologies and tools (e.g., COBOL, JCL, DB2, CICS, IMS, ChangeMan, Expediter, CA7, etc).  - VB 6.0 and .NET application development   - Provide coaching/mentorship to junior software developers  - Rotational off hours oncall support  - Collaborate with Digital Hub (Advisor Workspace and MyCanadaLife labs, MDM team), Wealth Management and Advisory Network teams to troubleshoot complex problems to determine root cause and develop possible solutions   - Provide guidance and suggestions related to Distribution Technology architecture within the AN & CX team    What you will bring:    - University or College education in Computer Science, Computer Engineering, Management Information Systems.  - 7+ years of software development experience.  - Must be self-motivated, organized, and able to multi-task in an environment of ever-changing processes and priorities.  - Demonstrated ability to work both individually and as part of a team.  - Strong analytical and problem-solving skills.  - Excellent written and oral communication.  - Ability to show flexibility, initiative, and innovation when dealing with ambiguous and fast paced situations.  - A “continuous improvement” mindset.  - Knowledge of the Client Information System (CIS) is an asset  - Experience working with the Advisor Solutions (ADSL) audience and knowledge of the various tools used by the Advisors is an asset    Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

Role description  If you are passionate about technology, have an emphasis on customer satisfaction, and are seeking an opportunity to develop a career within the field of Technology Risk Management, we would love to meet you!   The Risk Analyst is part of the Group Customer Technology (“GCT”) organization that is responsible for IT risk management services for Canada Life.  This individual will report to the Technology Risk Manager and will work closely with various stakeholders within the department, and across the organization, to help identify and manage risk requirements in a timely manner with the goal to minimize/control risks, which is expected by our customers, regulators, and audit. In addition, this role will support in satisfying our Group Customer clients’ request for information around our IT environment and security posture.   What you will do  - Assist the business in compiling and responding to IT and security related requests of our external clients through the understanding of our Information Security (“IS”) policies and procedures. - Work closely with IS Risk, Audit, Change Management, Shared Enterprise Services, and various stakeholders through the Risk Management process which includes the following: - Analyze and identify gaps in our current IT policies and standards for our systems - Assist in the Exception and Audit process including testing of controls and remediation plans. - Participate in the Change Management process to review changes for risks, review for compliance, and assist to mitigate risks associated with the change. - Prepare standardized risk reports and providing communication to stakeholders on outstanding risks that may impact their business. - Enhance current work processes which including the documentation of operational processes. - Support other technology risk management projects and activities as required - Work closely in various tools such as SharePoint, Service Now, Confluence, Power BI, JIRA, and Microsoft Office products.    What you will bring  - Graduated from post secondary education in an information technology or related field. - 2+ years working experience in information technology with firm knowledge and practical experience with IS methodologies, procedures, and practices. - Strong communication skills, with ability to communicate effectively to a non-technical audience.  - Ability to aggregate and analyze quantitative and qualitative data and visualize the data. - Self-motivated individual who can work both independently, with minimal oversight, and collaboratively as a team within a virtual setting. - Demonstrates critical thinking and analytical skills, with attention to detail. - Demonstrates ability to multi-task and prioritizing multiple competing priorities in a professional manner. - Demonstrates high level of personal ownership and accountability. - Experience in any Risk, Internal Audit or Change Management setting is considered an asset. - Background in the Insurance or Banking Industry would be an asset.   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

The Bilingual Client Service Representatives primary objective is to act as a plan administrator on behalf of our outsourced clients. They are responsible for managing the 1-800 call and email inquiries from employees regarding benefit inquiries, premium and payroll deductions and eligibility issues.     This position is located in Winnipeg.    What you will do  - Provide guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices - Provide telephone support to outsourced clients on GroupNet for Plan Administration, GroupNet Flex and EAS with inquiries on benefit coverage available, premium calculation, claim submission procedures - Respond to Email inquiries - Communicate with Benefit Payment Office and client to resolve eligibility and claim settlement issues - Assist in ongoing maintenance of employee/member enrollment data - Assist with member re-enrollment calls and enrollment work for outsourced clients - Living our values of Customer View; Integrity; Partnership; and Communities   What you will bring - Excellent verbal and written communication skills in both French and English - Superior Customer Service Skills - Excellent organizational and time management skills - Demonstrated Microsoft Office skills (Word, Excel, MS Teams) - Knowledge of Mainframe systems (i.e. PAS and EAS) or Finesse system would be considered an asset - Knowledge of GroupNet for Plan Administration and GroupNet Flex would be considered an asset - Group Insurance experience would be considered an asset - The successful candidate will be required to work shift work (hours of operations: 7am - 6pm CST, must be able to work within this schedule) - Successful candidates will be required to participate in the Federal Government Enhanced Screening Process  Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid