We are looking for a Policy Change Approver
In this role, you will work as part of a team committed to providing superior, timely, accurate and cost-effective services to Canada Life clients by responding to and processing requests for policy changes. Our clients are policyowners, financial security advisors, and internal business partners.
What you will do
- Processing quotes and policy changes on traditional life and universal life insurance policies within the department service and quality standards, using the Ingenium 5.4, Ingenium 7.7, IB15, NBS and Pallm Vector.
- Approving non-medical and/or basic medical evidence of insurability.
- Making financial general ledger account entries.
- Reviewing tax implications of policy changes.
- Providing contractual and non-contractual information pertaining to policy changes for our distribution partners, Financial Centre personnel, policyowners, and Head Office business partners by interpreting contractual provisions, policy change guidelines, and system processes.
- Supporting co-workers and the leadership team by participating in cross-training efforts, administrative routines, and other functions as necessary to ensure effective operations within the department.
- Participating in project work as needed to support existing business, product enhancements, system changes, and new initiatives within the division.
What you will bring
- Strong analytical, mathematical, client service, and organizational skills.
- Ability to work with both structured and unstructured processes.
- Proven problem-solving skills and an ability to look outside the box and analyze alternatives that might be suitable for the client.
- Strong interpersonal skills and the ability to work in a fast-paced team environment are essential.
- High level of motivation to resolve issues in a timely manner.
- Excellent written and verbal communication skills.
- Adaptive to change.
- Demonstrated commitment to self-development and ability to learn quickly.
- Ability to handle multiple competing priorities and work with a sense of urgency to handle a demanding workload with a high level of accuracy.
- Technical experience with Microsoft Word and Excel.
- Knowledge of individual insurance products, including traditional life and universal life, would be an asset.
- Working knowledge of Ingenium 5.4, Ingenium 7.7, IMS, NBS, IB15 and Pallm systems would be an asset.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
We are looking for a Service Specialist, bilingual (English/French).
As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our customers.
Location: Montreal, QC
What you will do:
- Implement, manage and maintain Group Life and Health benefits plans for assigned clients, including preparation of new case applications and amendment applications
- Participate in employee educational sessions
- Review contracts and employee booklets, and provide interpretation of contract wording to clients and advisors
- Meet with clients and advisors on a regular basis to review and discuss product updates as well as administrative and claims procedures
- Assist with training clients on administration of their benefit plans, including the on-line enrollment, billing and reporting tool
- Act as a liaison with head office and claims offices on issues/problems with respect to assigned clients. Actively seek to find solutions for client/advisor issues
- Work with underwriting on review and approval of routine plan changes
- Manage premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc.
What you will bring:
- Highly adaptable, driven to be your best, and proven initiative.
- Post-secondary level education or a combination of relevant work experience
- A valid driver’s license is required and automotive transportation
- Proven experience providing excellent customer service
- Ability to work independently as well as in a team environment
- Strong decision making, problem solving skills and analytical skills
- Proven organizational skills with the ability to manage multiple tasks and adjust to changing priorities in a fast-paced environment
- Excellent communication skills, both oral and written
- Effective delegation and follow up skills
- Project management skills
- Preference will be given to applicants who have completed the Group Health and Life primer course and/or CEBS courses for the GBA designation
- Experience with Group Life and Health products and processes is an asset
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
Be your best at Canada Life - Apply today!
Being a part of Canada Life means you have a voice. Celebrating over 175 years of our business, and being recognized as one of Canada's Top Employers in 2021, Canada Life is a place where your unique background, perspectives and talents are valued, and shapes our future success.
We are seeking a dynamic and driven bilingual Administrative Support Associate to join our team. The ideal candidate should be tech-savvy, energetic and possess strong communication and organizational skills. If you are an individual with a passion for administrative support and a desire to work in a collaborative and innovative environment, we encourage you to apply!
As the Administrative Support Associate, you will bring fresh perspectives and innovate ideas to our workplace. You will play a crucial role in supporting the daily operations of our sale team and you will be responsible for understanding employee benefits data, pricing, and the ability to compare the data across companies. You will understand the “why” behind the “how” and have strong critical thinking skills. The position can be based in either Montreal or Quebec City.
What you will do:
- Ability to understand the sales process and participate in the processing of the business with excellence
- Ability to work with all systems required for the Sales Support Associate accountabilities of the sales and renewal process
- Works with Sales team to ensure that proposals are processed and released in a complete and timely manner to our business partners
- Assisting service team with the preparation of new group submission
- Understand the renewal process and participate in the processing of the business is key to the success
- Acknowledging and raising any opportunities to the sales team
- Provide back-up support to other positions on the team as required
- Willingness to take on ad-hoc assignments when needed
What you will bring:
- Strong verbal and written communication skills in English and French
- Post-secondary education
- Strong critical thinking skills with an analytical approach
- Adept with numbers, formulas and ability to read, compare and understand data
- Understanding the end to end sales process and how each part of the process impacts the next
- Intermediate to advanced skill in Excel, with a keen ability to learn and work within other software programs (RS4, ARC, Salesforce, etc.)
- Comfortable using MS Office 365 (One Note, One Drive, Word, Teams, and Outlook)
- Strong organizational and time management skills with the ability to handle multiple tasks and meet deadlines.
- Attention to detail is key to succeed in this role
- Good problem-solving skills
- Ability to work independently as well as in a team environment.
- Knowledge of the group benefits industry would be considered an asset.
We are Canada Life
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Be your best at Canada Life- Apply today!
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted
#LI-HYBRIDE
#IND
The Admin Assistant provides support to Small Group Underwriting and Administration Administrators, Enrolment Processors and other various units within the department. This support entails various responsibilities and tasks performed within a team environment to ensure daily work is prepared and distributed in a timely and accurate manner. This role is also responsible for the opening and sorting of mail and various maintenance tasks of other documents for the Enrolment area.
What you will do
- New Group and Amendment Set up and placing into the appropriate work queues
- Preparation and send out of Drug and HSP Cards
- Sorting/distributing and other handling of general emailbox
- Sort, date stamp and distribute or redirect all incoming paper mail for the Small Group Underwriting and Administration department
- Mail/scan/distribute reports and other documents as required
- File all documents accurately in a timely manner
- Purge files
- Update information in required systems
- All other related duties as required
What you will bring
- Previous experience working in a similar environment
- Willingness and flexibility to learn new things
- Strong attention to detail
- Ability to work well in a routine standardized role
- Ability to meet deadlines on a daily basis
- Ability to make decisions while following defined procedures and practices
- Able to communicate effectively with others
- Able to learn new systems easily
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
Working individually and as part of a team to generate renewals for our clients under the Small Group segment. This job involves problem-solving, analysis, and evaluation of varied information. Problems or situations may be dissimilar, and training will be provided. Must apply standardized or prescribed techniques or methods to analyze and evaluate information to arrive at best solutions. Procedures and practices are normally available as guidelines.
The Renewals Assistant will be responsible to calculate manual rates using ARC, to code Renewal rates for billing and execution on a timely and accurate basis, as well as handling inquiries from the field.
What you will do
- Timely and accurate coding of Renewal sold rates on the client’s billing
- Calculation of manual rates for In-force quotes
- Timely and accurate coding of Execution sold rates
- Calculation and inputting of amendment factors
- Manipulation of data in Excel and adjusting output to include all nonstandard plan design options in order to accurately calculate manual rates. Manually adjust output to include all nonstandard plan design options.
- Respond to inquiries from the field
- Order and set up census data for Self accounting groups.
- All other related duties as applicable
What you will bring
- Proficiency in Microsoft Outlook, Word, Excel, Access, and Adobe Acrobat
- Knowledge of PAS, ARC and TOCS is considered an asset
- High degree of accuracy and attention to detail
- Customer service skills are an asset
- Well-developed organizational and time management skills with the ability to manage a high volume of work while meeting fixed deadlines
- Ability to work both independently as well as part of a team
- Strong mathematical skills
- Some knowledge of Group Benefit products would be an asset
- Successful candidates will be required to participate in the Federal Government Enhanced Screening process.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
Reporting to the Administration Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and various non-registered products. You will work closely with a Group Retirement Services Customer Service Specialist to assist them in their day-to-day caseload administration. You must become familiar with the Group Pension Administration System (GPAS) and various GRS processes.
What you will do
- Processing of both group and single contributions
- Processing of member application forms
- Processing of interfund transfers of client/member assets
- Processing of cash withdrawals and transfers between registered plans from/to other financial institutions
- Completion of Cheque review and mailing
- Preparation of member disclosures and taking appropriate action at default stage
- Handling member and member plan maintenance on GPAS
- Handling basic related inquiries, telephone calls etc.
- Fostering relationships with administration staff with a team goal of providing the best customer experience
What you will bring
- Has a customer service focus with a positive can-do attitude
- Ability to effectively use MS Office programs at an intermediate level (Word, Excel & Outlook) required. Excel is used daily.
- Strong communication skills - both written and verbal
- Proven organization skills with the ability to work in a dynamic and changing environment
- Previous experience working in a results-driven role with tight deadlines
- Ability to stay focused with excellent attention to detail while performing routine tasks.
- Self-motivated and flexible to contribute as required in a team environment
- Completes assigned work by effectively following and making decisions based on detailed business processing rules and documented procedures.
- Responsive to standard communications within service delivery timeframes using sound verbal/written communication
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
The Communications Coordinator plays an essential role within a dynamic, highly cross-functional team and will provide key support to business areas. Reporting to Associate Manager, Administration, the incumbent manages translation requests to be distributed to translators. If you are looking for an environment where you can demonstrate a strong ability and interest in working in a collaborative atmosphere that promotes knowledge sharing and support among colleagues, this opportunity is for you!
We offer a hybrid working arrangement (working from home and in the office). You will be expected to report to the office at least once a week.
What you will do
- Coordinate translation requests received through the translation request management system
- Communicate with internal clients to gather clarifications or resolve issues regarding translation requests
- Provide technical support for our translators
- Assist leadership on various administrative tasks
What you will bring
- Exceptional fluency in French and in English, verbal and written
- Post-secondary education or equivalent, in administration or office technology
- Knowledge of various software and communications tools (Microsoft Office)
- Knowledge of FlowFit, Trados Studio, and Logiterm is an asset
- Strong interpersonal and communication skills with versatility, dynamism, initiative, diplomacy, and ability to work in concert with multiple stakeholders
- Ability to plan and coordinate tasks and an ability to manage multiple projects simultaneously
- A good sense of organization and a good aptitude for autonomy
- High standards of customer service
- Attention to detail and focused on quality of results
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted
#LI-Hybrid
Reporting to the Administration Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and various non-registered products. You will work closely with a Group Retirement Services Customer Service Specialist to assist them in their day-to-day caseload administration. You must become familiar with the Group Pension Administration System (GPAS) and various GRS processes.
Your key accountabilities will include:
- Processing of both group and single contributions
- Processing of member application forms
- Processing of interfund transfers of client/member assets
- Processing of cash withdrawals and transfers between registered plans from/to other financial institutions
- Completion of Cheque review and mailing
- Preparation of member disclosures and taking appropriate action at default stage
- Handling member and member plan maintenance on GPAS
- Handling basic related inquiries, telephone calls etc.
- Fostering relationships with administration staff with a team goal of providing the best customer experience
Required Competencies and Behaviours:
- Has a customer service focus with a positive can-do attitude
- Ability to effectively use MS Office programs at an intermediate level (Word, Excel & Outlook) required. Excel is used daily.
- Strong communication skills - both written and verbal
- Proven organization skills with the ability to work in a dynamic and changing environment
- Previous experience working in a results-driven role with tight deadlines
- Ability to stay focused with excellent attention to detail while performing routine tasks.
- Self-motivated and flexible to contribute as required in a team environment
- Completes assigned work by effectively following and making decisions based on detailed business processing rules and documented procedures.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
We are looking for a Service Support Associate
As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business.
What you will do
- Acting as a liaison between clients and head office departments
- Handle routine client changes, and administrative and claim inquiries
- Process client plan changes
- Ordering employee booklets, contracts, enrollment forms, ID cards, etc.
- Assisting service team with the preparation of new group submission materials proposals and presentation materials
- Assisting sales team with the preparation of new business and in force quotes in addition to renewals and amendments.
- Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc.
- Responsible for the creation of client and advisor reporting
- Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Group Customer Team
- Provide back-up support to other positions on the team as required
What you will bring
- Highly adaptable, driven to be your best, and proven initiative
- Well-developed customer service skills
- Strong oral and written communication skills
- Strong mathematical skills
- Requires excellent Word, Excel, PowerPoint and Outlook skills
- Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
- Attention to detail key
- Good problem-solving skills
- Ability to work independently as well as in a team environment
- Knowledge of the group insurance industry would be an asset
- In addition to this the successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
We are looking for an Administrative Assistant – Full-time Permanent
The Administrative Assistants (Life Claims) are responsible for the overall department workflow. They must meet very strict deadlines in order to deliver new claims to the Analysts and Processors in a timely manner, to ensure that the benefit cheques are in the mail by 1 p.m. on the date of issue. A backlog in this unit adversely affects the ability of Group Life Benefits to meet its service targets.
Proper maintenance of departmental records assists the entire department by ensuring that required information is easily accessible.
They provide customer service by ensuring that the cheque letters and tax forms are accurately prepared and mailed on the day that the cheques are issued. Advance payments are mailed within 24 hours of receipt of the request.
Accountabilities:
- Index all claim documents through our electronic claim system (LES) into new and existing claims;
- Set up new claims-follow up for missing information and issue funeral advances as required;
- Responsible for external phone calls;
- Handle incoming and outgoing mail including investigation and redirection as necessary;
- Monitor general department outlook inbox, answer inquiries, add to claim files or forward as needed;
- Pick up cheques and tax forms from lock box. Cheques in excess of $500,000.00 require special handling;
- File merge & purge vouchers and reports, maintain closed file records and forward closed files to company records;
- Maintain departmental records & distribute reports
- Handle in office tasks such as scanning, photocopying, mailing letters;
- Other duties as assigned.
Qualifications and Competencies:
- Communication: Interact effectively with all members of the department and with other departments, such as Selectpac, Member Administration, Group In-force Admin. & Banking. As phone Attendant, has daily contact with clients, claimants and brokers/sales representatives. Bilingual communication skill is desired;
- Customer Service: Effectively determines & satisfies customers needs in a timely, accurate & courteous manner;
- Teamwork: Works well independently within a team environment. Shares information and fosters cooperation;
- Managing change: Effectively handles the pressures of deadlines and fluctuating workloads;
- Technical skills: Proficient in the use of the technical tools required to complete all tasks:
- Windows;
- Access Database (Life Claims Tracking);
- Excel;
- Word;
- Mainframe applications PAS/ EAS/ LCW/ Prolific.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
To communicate and negotiate file formats and data to meet Canada Life’s mid-market requirements for both New Groups and New Divisions. The incumbent has above average excel skills and is able to think outside the box to accommodate and manipulate electronic data provided by prior carriers to meet the initial system load requirements for Canada Life systems.
Accountabilities:
- Review & Process eligibility submissions from prior carriers and or New Group Clients for electronic loads to Canada Life systems using a specialized enrolment tool and excel and business knowledge to achieve desired result to fit system requirements.
- Validate electronic data received, ensuring correct or workable format is provided for system needs.
- Merge and flag missing enrollment data. Communicate and retrieve missing data from Sales Team in a timely fashion.
- Apply missing data to the eligibility files for quality and accurate enrolment loads.
- analyze system reports; fix system enrolment issues as required.
- Update any additional special handling provided by Sales which cannot be managed through automated loads.
- Communicate extensively via email, telephone, and fax and written correspondence with internal sales representatives and external clients (plan administrators & advisors) regarding enrolment procedures/eligibility, contract provisions/ interpretation, confirmation of insurance details, confirmation of data received and completed.
- Investigate premium billing, claim and system queries/problems.
- Answer questions, explain procedures & obtain required information.
- Leverage process guidelines and critical thinking to determine the most appropriate way to add & maintain employee /dependent certificate information for new groups, amendments (of existing groups) and other client requests for In-force groups on various systems (EAS/BEN/TSO/ISPF/TELUS/HSP/BENNY CENTRAL) for the purpose of producing monthly billing statements (where applicable) to support claim payments and generate output by completing the
- Train/mentor junior co-workers on enrolment procedures & system processing as required
- Provide and complete peer reviews to contribute to departmental review targets and measures
Qualifications:
- 2-5 years’ experience in the Group life and health industry
- Post Secondary Education through an accredited college or university OR experience in group insurance is an asset
Competencies (knowledge, skills, abilities):
- Ability to work independently and under pressure and adhere to deadlines
- Highly self-motivated with keen attention to detail
- Powerful and effective communicator, both verbal and written
- Experience working in a team-oriented, collaborative environment
- Strong analytical, troubleshooting, problem-solving and follow-through abilities
- Strong people skills to help others navigate through change; engage and motivate employees
- Effectively balances privacy guidelines, risk and compliance to complete work in a timely and accurate manner
- Self-learner who can embrace and pick up new technologies
- Proven working knowledge of Microsoft Office, eg: Outlook, Word, Excel, PowerPoint, SharePoint.
Be your best at Canada Life- Apply today
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Regina, Winnipeg.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
We are looking for Disability Benefits Administrator in Winnipeg, MB.
The Disability Benefits Administrator is responsible for managing a block of disability claims for claimants who are expected to receive benefits to the maximum benefit date. This includes performing accurate and timely benefit calculations and answer questions related to benefit calculations and adjustments, tax and other deductions, from both internal and external clients.
What you will do
- Perform complex LTD benefit calculations for the all claims. This includes:
- Benchamark calculations.
- Under/overpayment calculations.
- Calculations involving rehabilitation earnings.
- Inflation protection and cost of living adjustments (COLA) calculations.
- Processing required BEN System (payment) adjustments.
- Performing 2nd check (validation) of calculations performed by other Disability Benefits Administrators, as required.
- Manage LTD and Life Reserves and Claim Status.
- Responsible for data integrity on all systems that support disability claims payment, claims management, internal and client claims reporting (i.e. information on BEN, PAS, DCT).
- Handle customer inquiries specific to benefit calculations or tax that are received directly from the customer, client or within the department.
- Review and assess claimant and medical information to determine entitlement of ongoing benefits.
- Update client specific systems with information.
- Open and Close LTD (and Waiver of Premium) claim files in accordance with the plan design.
- Other administrative and financial duties in support of the claims team.
What you will bring
- Commitment to actively live our values of Excellence, Partnership, Integrity and Continuous Improvement.
- Completion of one year community college; a combination of education and experience will be considered.
- Business knowledge of disability insurance is considered an asset (ie: Disability product knowledge, interpreting contractual provisions and applying them correctly to benefit calculations).
- Proficient in MS Office (365, Outlook, MS teams, Excel, Word, PowerPoint and Internet).
- Ability to use multiple Databases and Applications.
- Strong mathematical and analytical skills.
- Critical thinking and problem solving abilities.
- Superior organizational and time management skills.
- Excellent written and verbal communication skills.
- Excellent customer service skills.
- Able to work independently and within a team environment.
- Fluency in French is considered an asset.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business.
What you will do
- Acting as a liaison between clients and head office departments
- Handle routine client changes, and administrative and claim inquiries
- Process client plan changes
- Ordering employee booklets, contracts, enrollment forms, ID cards, etc.
- Assisting service team with the preparation of new group submission materials proposals and presentation materials
- Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc.
- Responsible for the creation of client and advisor reporting
- Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Group Customer Team
- Provide back-up support to other positions on the team as required
What you will bring
- Highly adaptable, driven to be your best, and proven initiative
- Well-developed customer service skills
- Strong oral and written communication skills in English and French
- Requires excellent Word, Excel, PowerPoint, MS Teams, and Outlook skills
- Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
- Attention to detail is key
- Good problem-solving skills
- Ability to work independently as well as in a team environment
- Knowledge of the group insurance industry would be an asset
- In addition to this the successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Quebec City
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
We are looking for a Disability Benefits Administrator.
The Disability Benefits Administrator is primarily responsible for calculating and issuing short and long-term disability benefit payments. This includes interpreting contractual provisions to determine benefit entitlement including offsets and tax requirement utilizing the payment and management systems. Handling of all calculation related inquiries and managing the Maintenance long term disability claims in accordance with contractual and corporate policy.
What you will do
- For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up.
- At the direction of the Case Manager and in accordance with contractual provisions, calculate and issue short and long-term disability benefit payments.
- Perform simple and complex STD and LTD benefit calculations including inflation protection, cost of living increases, rehabilitation and partial period calculations in accordance with contractual provisions.
- Perform Under/overpayment calculations; follow up for repayment; processing BEN refunds and adjustments
- Explain benefit calculations and payments, including tax issues to customers over the phone or in writing.
- CPP follow up’s
- For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations and follow ups as required.
- Other administrative and financial duties in support of claims teams as required
- Handling data verification and exception reports to resolve system discrepancies.
What you will bring
- Post-secondary education with a strong financial background or equivalent related experience;
- Excellent mathematical and analytical skills;
- Demonstrated organizational and time management skills;
- Excellent oral and written communication skills;
- Team player with demonstrated customer service skills;
- Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software;
- Critical thinking and problem solving abilities;
- Ability to remain flexible, work as part of a team as well as independently.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted
We are looking for an experienced event planning professional to join our Canada Life Meeting and Event Management team.
Reporting directly to the Manager, Meeting and Event Management, this role is accountable for planning and executing various meetings for Canada Life. Programs are business focused and generally occur in Canada or the continental USA.
You are crucial in delivering our value proposition to the organization: We are an innovative team of Meeting and Event professionals who deliver "best in class" experiences that generate meaningful connections to propel the business.
What you will do:
- Plan and execute complex meetings that include multifaceted agendas, business content, recreation programming, complex registration, and promotional communication schedules.
- Lead, develop and support program project management by managing logistics and timelines related to the destination, hotel, audio-visual, speakers and other outside vendors and partners during the planning.
- Keynote speaker management, including consultative selection, coordination, contracting and speaker onboarding.
- Ensure due diligence and risk management for all programs as well as associated event partners and attendees.
- Manage meeting budgets, ensuring cost accountability, approval, reconciliation to Company's financial system, and relevant reporting for stakeholders.
- Play a coaching role within the Meeting & Event Management planning team by maintaining a positive mindset and motivating environment, sharing knowledge, focusing on collaboration at all levels and supporting change.
- Regular travel (sometimes with little notice) and over weekends.
What you will bring:
- Event Industry Experience - 5-7 years of experience in meeting and event planning, focused on corporate event planning. The CMP (Certified Meeting Professional) designation is a requirement for the role.
- Excellent written and oral communication skills (French is an asset) - You research and present concepts and options and articulate meeting experience/details to partners, stakeholders, and senior officers. You require the ability to deal with conflict and strong personalities.
- Collaboration and relationship building– You will break down silos and be highly communicative and collaborative, given the size of the team and the wide range of clients we support. Collaboration is essential, especially at the Meeting and Event Management team and leader level.
- Strong expense management - Creation of event budgets and financial management, including reporting to the client, leaders, and executive teams. Accurate real time reconciliation, auditing, and reporting of expenses to stakeholders is essential.
- Superior organizational, analytical, and decision-making skills – Handling conflicting priorities and managing time with fluctuating workloads. You will work in a fast-paced, deadline-oriented team environment. You require project management experience, including direction of workflow, assignments, and monitoring of tasks within the project team.
- Experienced with building productive relationships– You must establish strong relationships with internal business clients to ensure best meeting practices, economies of scale and positive collaboration and communication style is essential. Strong collaboration skills with clients and internal team members/leadership are important. Work to elevate our brand by providing concierge-level service and experience to attendees and partners.
- Innovative and creative mindset - We strive to deliver best-in-class events and experiences; you must be able to deliver strategic, innovative meeting design and consultative event planning by providing creative meeting and event ideas, communicating a vision for the overall program, and providing researched program proposals.
- Strong technical abilities– You must be proficient in Excel, Word, Outlook, and PowerPoint. Possess a willingness to embrace new technologies. Experience with SAP and Smartsheet are an asset.
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Regina, Toronto, London, Winnipeg.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
