Canada Life Assurance Company

Current Career Opportunities

The following are our current career opportunities.

 

Click on the job title for details of the role. If you are interested in the role and you meet the qualifications, we invite you to apply for the opportunity from the page that opens.

 

Providing this information gives Canada Life consent to use your personal information to assess your suitability for specific positions or future opportunities. Your résumé will be held in strict confidence, and may be viewed only by the Organization. The information will also be used to register you with ICIMS, who may use it for aggregate statistical purposes only (which uses no personal identification).

 

Note: You can include only one attachment with your online application. To include a cover letter with your application, combine it with your resume and then save as one file. A Word document or a PDF is our preferred file format for all online applications.

 

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Job Locations CA-ON-London
Posted Date 5 days ago(10/16/2020 4:28 PM)
Reporting to the Associate Manager, Individual Retirement Savings Administration, you will be responsible for the administration of Segregated Funds for the Savings side of the business for Canada Life.  You will be a resource for our Field Partners, Financial Advisors, teammates and the Client Service Centre, seeking to resolve questions, concerns and problems.   This is a term position for a period of 1 year.      You will be accountable for: - Issuing and administering savings segregated funds - Processing new deposits, redemptions and general administration for segregated funds - Checking to ensure contracts are error free - Providing exceptional, professional, customer service to our internal and external customers - Producing excellent quality; few errors; identify problems and provide possible solutions (achieving consistent excellent audit results) - Handling inquiries from clients, advisors/brokers, field partners, internal and external business partners; inquiries include phone calls, e-mails and formal letters - Acknowledging all inquiries within 24 hours. Consistently meets admin services standards; provides clear and concise communication. - Reconciling accounting errors and making adjustments as necessary - Project involvement and miscellaneous duties as requested and/or required - Understanding pension legislation and related products (RRSP, Non-Reg RRIF, LIF) Required Competencies and Behaviours: - Experience working with the Segregated Fund product - Knowledge of the SAS system; Strong computer skills - In depth knowledge of processes and procedures for London Life including the structure of the distribution channel is an asset - Strong proven attention to detail - Pension legislation and related products (RRSP, Non-Reg RRIF, LIF) knowledge - FundSERV knowledge is an asset. - Self-motivated, commitment to self-development and enjoy a challenging and demanding workload - Excellent verbal and written communication skills - Proven ability to learn and grasp new concepts - Strong interpersonal skills and the ability to work in a team environment - Able to deal with difficult situations; critical thinking - Strong customer service skills - Flexible, able to accept and drive change as required - Able to work in ambiguous and unstructured situations   Our Story     Canada Life is a leading insurance, wealth management and benefits provider focused on improving the financial, physical and mental well-being of Canadians. For more than 170 years, individuals, families and business owners across Canada have trusted us to provide sound guidance and deliver on the promises we’ve made.     As of January 1, 2020, Great-West Life, London Life and Canada Life became one company – Canada Life, and today, we proudly serve more than 13 million customer relationships from coast to coast to coast.      Discover your opportunity….Apply today!    Canada Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities.  If you’d like to join our team submit your information online and introduce yourself.     Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.     We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.        Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted 
Job ID
2020-19782
Job Locations CA-MB-Winnipeg
Posted Date 3 weeks ago(9/30/2020 11:24 AM)
We are looking for Customer Service Representative in the city of Winnipeg, London or Regina with full time work from home capabilities.   As a Customer Service Representative in our Group Customer Contact Services department you’ll be responsible for providing courteous, accurate and timely responses to incoming benefit inquiries.  This is an extremely important role within the Canada Life team as you are often the first point of contact for plan members with questions.  You’ll partner closely with other departments in making our members feel valued and appreciated!     The department operates from 8:00 am to 8pm (EST), Monday to Friday, which means no late evenings and no weekends! We are closed on statutory holidays too. You’ll also benefit from many advantages, such as:     - Full time hours - Paid six-week training program, followed by 2-3 weeks of mentorship - Two paid Personal days, paid vacation, and a wellness account - Excellent benefits - Pension plan - Option to participate in the Share Ownership Program - Bonus plan based on your individual performance - Education reimbursement program $2,000 (annually) - Career advancement options - Being a part of a great team!     As part of our team you will:    - Effectively troubleshoot/resolve medical, dental and drug telephone/email inquiries using various systems and tools in a timely fashion - Provide accurate responses to plan members, medical and dental providers, and plan administrators, while maintaining the highest level of customer service - Actively participate in an ongoing learning environment where you’ll receive developmental opportunities    Does this sound like you?  - You have superior customer service skills and are an effective listener  - You are resilient and able to handle the stress of a ‘real-time’ environment - You have a natural curiosity and are a critical thinker - You have an optimistic outlook and have a positive approach to work  - You possess strong organizational and time management skills - You have excellent Microsoft Office skills and an ability to learn multiple computer systems, both Windows based and other - You have strong written communication skills  - You’ve demonstrated the ability to solve problems through investigation and make timely decisions  - You have a high school diploma or equivalent    If you want to be recognized and rewarded for your world class customer service this is a perfect career opportunity! Discover your opportunity and apply today!     Canada Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities.  If you’d like to join our team submit your information online and introduce yourself.      Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.      We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.         Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   
Job ID
2020-19716
Job Locations CA-MB-Winnipeg | CA-ON-London | CA-QC-Montreal | CA-SK-Regina
Posted Date 3 weeks ago(9/29/2020 4:32 PM)
We are looking for Bilingual Customer Relations Specialists in the provinces of Ontario, Quebec and Manitoba with full time work from home capabilities.   As a Customer Relations Specialist in our Group Customer Contact Services department you’ll be responsible for providing courteous, accurate and timely responses to incoming benefit inquiries.  This is an extremely important role within the Canada Life team as you are often the first point of contact for plan members with questions.  You’ll partner closely with other departments in making our members feel valued and appreciated!     The department operates from 8:00 am to 8pm (EST), Monday to Friday, which means no late evenings and no weekends! We are closed on statutory holidays too. You’ll also benefit from many advantages, such as:    - Full time hours - Paid six-week training program, followed by 2-3 weeks of mentorship - Two paid Personal days, paid vacation, and a wellness account - Excellent benefits - Pension plan - Option to participate in the Share Ownership Program - Bonus plan based on your individual performance - Education reimbursement program $2,000 (annually) - Career advancement options - Being a part of a great team!     As part of our team you will:    - Effectively troubleshoot/resolve medical, dental and drug telephone/email inquiries using various systems and tools in a timely fashion - Provide accurate responses to plan members, medical and dental providers, and plan administrators, while maintaining the highest level of customer service - Actively participate in an ongoing learning environment where you’ll receive developmental opportunities    Does this sound like you?  - You have superior customer service skills and are an effective listener  - You are resilient and able to handle the stress of a ‘real-time’ environment - You have a natural curiosity and are a critical thinker - You have an optimistic outlook and have a positive approach to work  - You possess strong organizational and time management skills - You have excellent Microsoft Office skills and an ability to learn multiple computer systems, both Windows based and other - You have strong written communication skills  - You’ve demonstrated the ability to solve problems through investigation and make timely decisions  - You have a high school diploma or equivalent    If you want to be recognized and rewarded for your world class customer service this is a perfect career opportunity! Discover your opportunity and apply today!     Canada Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities.  If you’d like to join our team submit your information online and introduce yourself.      Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.      We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.         Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted   
Job ID
2020-19715
Job Locations CA-MB-Winnipeg
Posted Date 3 weeks ago(9/30/2020 5:16 PM)
Role Description   The Bilingual Client Service Representatives primary objective is to act as a plan administrator on behalf of our outsourced clients. They are responsible for managing the 1-800 call and email inquiries from employees regarding benefit inquiries, premium and payroll deductions and eligibility issues.     Accountabilities - Provide guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices - Provide telephone support to outsourced clients on GroupNet for Plan Administration, GroupNet Flex and EAS with inquiries on benefit coverage available, premium calculation, claim submission procedures - Respond to Email inquiries - Communicate with Benefit Payment Office and client to resolve eligibility and claim settlement issues - Assist in ongoing maintenance of employee/member enrollment data - Assist with member re-enrollment calls and enrollment work for outsourced clients - Living our values of Customer View; Integrity; Partnership; and Communities   Qualifications and Competencies - Excellent verbal and written communication skills in both French and English - Superior Customer Service Skills - Excellent organizational and time management skills - Demonstrated Microsoft Office skills (Word, Excel) - Knowledge of PAS and EAS - Knowledge of GroupNet for Plan Administration and GroupNet Flex would be an asset - Group Insurance experience, though not required would be an asset - The successful candidate will be required to work shift work - Successful candidates will be required to participate in the Federal Government Enhanced Screening Process  Our Story     Canada Life is a leading insurance, wealth management and benefits provider focused on improving the financial, physical and mental well-being of Canadians. For more than 170 years, individuals, families and business owners across Canada have trusted us to provide sound guidance and deliver on the promises we’ve made.     As of January 1, 2020, Great-West Life, London Life and Canada Life became one company – Canada Life, and today, we proudly serve more than 13 million customer relationships from coast to coast to coast.      Discover your opportunity….Apply today!    Canada Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities.  If you’d like to join our team submit your information online and introduce yourself.     Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.     We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.        Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted  .
Job ID
2020-19555
Job Locations CA-ON-London | CA-QC-Montreal
Posted Date 3 weeks ago(9/29/2020 5:36 PM)
  Role Description   Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London or Montreal.   This role will report to theAssociate Manager, Wealth Operations, Individual Customer will be responsible for telephone service, support and problem-solving in accommodating mutual funds and segregated funds, for sales and assets managed by Canada Life and Wealth and Estate Planning Group financial security advisors.   Accountabilities: - Respond to requests from Quadrus representatives and clients by telephone and by email; - Explain the Quadrus process and provide information on the use of Investment Center other tools and resources; - Communicate delicate processing problems to the representatives to ensure they are resolved quickly and maintain or replace in good order trades; - Ensure the relationship between the Quadrus representatives and the fund companies; - Investigate complaints and problems, notably through research with the fund companies; - Achieve service standards and work in a manner that complies with the National instruments; - Establish a relationship with the financial security advisors, consultants and Directors   Qualifications and Competencies: - Bilingualism (French-English) a requirement; - Perseverance to ensure that the client’s problem gets resolved quickly; - Excellent communication skills, both verbal and written; - Excellent analysis and problem-solving skills; - Ability to handle multiple tasks while establishing priorities and managing deadlines; - Ability to work well in a team as well as independently. - Excellent Microsoft Office skills and an ability to learn multiple other computer systems   Our Story     Canada Life is a leading insurance, wealth management and benefits provider focused on improving the financial, physical and mental well-being of Canadians. For more than 170 years, individuals, families and business owners across Canada have trusted us to provide sound guidance and deliver on the promises we’ve made.     As of January 1, 2020, Great-West Life, London Life and Canada Life became one company – Canada Life, and today, we proudly serve more than 13 million customer relationships from coast to coast to coast.      Discover your opportunity….Apply today!    Canada Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities.  If you’d like to join our team submit your information online and introduce yourself.     Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.     We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.        Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted 
Job ID
2020-19251