Current Career Opportunities

We are Canada Life   Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences. Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   We are looking for a Bilingual Content Specialist   This position is responsible for developing documentation, reports and to assess training and work flow efficiency and effectiveness for new client implementations, ongoing administration and re-enrolments.  Product, application and client knowledge is provided for all roles in the department supporting our Outsourced clients and can also include our client and Group Office contacts.  This role also requires communication of training progress with the trainee and the Management Team.   Role description  The Benefits Administration Solutions’ Content Specialist role is responsible for fostering a culture of excellence and collaboration, supporting Plan Sponsors, Business Development and Head Office Internal teams ensuring that the team works as a partner to retain and grow businesses in both the Group Life & Health and GRS markets.   The role is responsible for developing operational plan member material for both internal and external partners to be used by both Benefit Administration Solutions (BAS) and Plan Sponsors for daily administration of our customers’ benefit plans.   What you will do  Content Management and Client Support: - Create and maintain plan sponsor/plan member reference materials, process and procedures, and communication materials (internal and external audiences) - Collaborate with team responsible for client activities, such as new implementations, amendments, conversions, re-enrolments, and day to day operations - Drive internal business process improvements and efficiencies as it relates to our customers and their needs - Develop and adjust workflow, communication strategy, and procedures to support the implementation of any new or changed processes - Work directly with the client when preparing high level process documents and materials - Manage and prepare plan member reporting and mailouts Department Operations: - Provide feedback to Client Benefit Specialist and Leadership team when new processes are being established - Represent the unit as a subject matter expert - Assist BAS staff with questions, investigations, and escalations including complex inquiries and provide problem resolution Training: - Coordinate and train staff in roles that support our Outsourced clients. This includes evaluation of trainee progress and communication to Leadership team - Prepare and deliver training programs for the introduction of any new client - Create and maintain training material and client procedural manuals to remain current with product enhancements, department/division/corporate policies & procedures, and Outsource Client Plans Business travel may be required from time to time   What you will bring  - Must be a self-starter, motivated and creative - Experience within the Group Customer division is a definite asset, including a strong working knowledge of benefits administration, enrolment, group products and services - Speaks from a position of knowledge and experience in a positive and professional manner - Demonstrates excellent business technical writing skills, being clear and concise, and having attention to detail - Able to build and maintain effective relationships with team members, clients, and across the business areas - Able to analyze problems, identify resolutions and make decisions based on analysis - Demonstrates a high level of Customer Service skills - Previous training experience and understanding of adult training principles would be an asset - Well-developed organizational skills including the ability to handle and prioritize multiple tasks/clients and meet deadlines - Proficient in Word, Excel, Outlook, and SharePoint - Business or Communications related post-secondary education or an equivalent combination of education and experience - Bilingual in English/French is an asset    Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.    #LI-Hybrid

We are Canada Life   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.     Be your best at Canada Life.   Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types.  In this role you’ll contribute to the effective record-keeping and reporting for GRS customers.  You must become proficient with the Group Pension Administration System (GPAS) and GRS processes.   Reporting to the Associate Manager, you will be accountable for: - Handling plan and member maintenance on GPAS, including data updates, financial transactions, and reporting - Handling various inquiries, telephone calls etc. from multiple audiences - The daily management of a block of business - Fostering relationships with plan administrators, brokers, advisors, and plan members - Handling sensitive and complex issues in a timely and accurate manner - End to end daily administration (including contribution processing, investment fund changes, payment of member benefits, basic reporting and supporting advisors and plan administrators) Required competencies and behaviors: - Customer service focused with a positive can-do attitude - Strong communication skills - both written and verbal - Organized and able to work in a dynamic and changing environment - Strong interpersonal skills with the ability to work independently and as part of a larger team - Self-motivated with an ability to effectively multi-task and meet tight deadlines - Ability and desire to produce quality work - Fluency in Microsoft Office tools including Word and Outlook, proficient in Excel - Knowledge of investment/retirement arrangements and/or GRS business processes an asset - Knowledge of rules and regulations as they relate to GRS products an asset - Bilingual French/English Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.       We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid #IND

We are looking for a Service Specialist.   As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors.  You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our customers.      What you will do  - Implement, manage and maintain Group Life and Health benefits plans for assigned clients, including preparation of new case applications and amendment applications - Participate in employee educational sessions - Review contracts and employee booklets, and provide interpretation of contract wording to clients and advisors - Meet with clients and advisors on a regular basis to review and discuss product updates as well as administrative and claims procedures - Assist with training clients on administration of their benefit plans, including the on-line enrollment, billing and reporting tool - Act as a liaison with head office and claims offices on issues/problems with respect to assigned clients. Actively seek to find solutions for client/advisor issues - Work with underwriting on review and approval of routine plan changes - Manage premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc. What you will bring  - Experience with Group Life and Health products and processes is an asset - Highly adaptable, driven to be your best, and proven initiative. - Post-secondary level education or a combination of relevant work experience  - A valid driver’s license is required and automotive transportation  - Proven experience providing excellent customer service - Ability to work independently as well as in a team environment - Strong decision making, problem solving skills and analytical skills - Proven organizational skills with the ability to manage multiple tasks and adjust to changing priorities in a fast-paced environment - Excellent communication skills, both oral and written - Mandarin/Cantonese is considered an asset - Effective delegation and follow up skills - Project management skills - Preference will be given to applicants who have completed the Group Health and Life primer course and/or CEBS courses for the GBA designation - In addition to this the successful candidate will be required to successfully complete the Group Life and Health - Primer online study course under the Certified Employee Benefits Specialist Program Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.    Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid

We are looking for a Client Service Associate, Bilingual. In Quebec city or Montreal.   As a Client Service Associate, you will provide direct-to-client service to customers located in various locations across your geographical region. You will join a team of sales and service roles who collaborate very closely across multiple office locations; this partnership and team mentality contributes to the overall brand experience, and retention of existing clients.    This role is largely an internal-facing service role, with direct alignment to a block of clients who value responsive service. The ideal candidate will possess exceptional client service, technical, and training skills, and be successful in delivering on this remotely.   What you will do  - Provide an exceptional client service experience and related advice (where appropriate) through remote connection with client in delivery method of their choosing (i.e., webinar, telephone/conference, online chat, email). - Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence. - Customized reporting capabilities; differentiating and anticipating the needs of clients. - Strong technical understanding and knowledge of internal and end-client administration systems/platforms/tools. - Contributes to annual and quarterly business plans and establishes realistic product and process goals to achieve success. - Improves industry knowledge of group benefits through ongoing education and awareness of local market and economic fluctuations that impact client; adapts strategies and service offering accordingly. - Collaborates with sales, operations, and peer service teams to achieve shared objectives, improve productivity, and process efficiency What you will bring  - Highly adaptable, driven to be your best, and proven initiative. - 5 years’ experience in a client service role - Exceptional customer service skills - Ability to build strong relationships - Ability to drive results and innovation - Excellent verbal & written communication skills - Strong attention to detail - Demonstrates organizational & time management skills - Proficient in using the Microsoft Office suit and CRM Database - Strong collaborator - Keen on teaching and training others - Bilingual (French/English) is required as you will be serving a mix of Anglophone and Francophone clients - This position will be expected to have or commit to completing the Group Benefits Associate designation under the Certified Employee Benefits Specialist Program We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth. Be your best at Canada Life- Apply today!   Being a part of Canada Life means you have a voice. This is a place whereyour unique background, perspectives and talents are valued, and shape our future success.   You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.   Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.         We are one of Canada's top 100 employers!   Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.       We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.           Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted     #LI-Hybrid